FROGSTER'S Poor Customer Service!

ganuska

I logged into and started to play th EU version of  this game with Frogster about 29 April 2011. It was the day after they went open beta. I have a history with Frogster through ROM as i was a beta tester and played for a time. Myself i am a 54 yrold business man who enjoy MMOs.  Inventory was small and soon taken over in Mythos,causing repeated runs to sell off. I purchased "bones' to get more inventory from item store. After many day of escalating email with customer service Frogster credited my character with bones-my PayPal account is a verified account with the money taken from my bank and being directly accredited to the business i buy from,this case Frogster. So after repeated emails and explaining i was familiar with paypal operations thay gabe "bones". After buying inventory expansion and following simple directions-it failed to work. No info was in forum-send another customer service request. Frogster promised reply in 24 hours! by email. To date and with repeated requests for communication Frogster has not replyed.-I contacted paypal and spoke to them about issue!-they advised to file a dispute!-Frogster replyed by banning my account and implying i commited fraud!  Even a phone call to Germany to customer service during hours when they say they offer phone contact in english and german produced ONLY a german speaking person.  I hope Frogster get better and i no i am not the only customer,but u take my money u need to communicate with me and tell me what and why to expect correction-i can wait,but do not ignor me as they have done!  Be warned!-Mythos is a very good game,i hope the usa release is soon and under better management-Frogster IMHO need to change their ways and just communicate with players who spend money or support and play their games!

Nethermancer

business men should know about paragraphs.

Goromhir

Originally posted by ganuska

I logged into and started to play th EU version of  this game with Frogster about 29 April 2011. It was the day after they went open beta. I have a history with Frogster through ROM as i was a beta tester and played for a time. Myself i am a 54 yrold business man who enjoy MMOs.  Inventory was small and soon taken over in Mythos,causing repeated runs to sell off. I purchased "bones' to get more inventory from item store. After many day of escalating email with customer service Frogster credited my character with bones-my PayPal account is a verified account with the money taken from my bank and being directly accredited to the business i buy from,this case Frogster. So after repeated emails and explaining i was familiar with paypal operations thay gabe "bones". After buying inventory expansion and following simple directions-it failed to work. No info was in forum-send another customer service request. Frogster promised reply in 24 hours! by email. To date and with repeated requests for communication Frogster has not replyed.-I contacted paypal and spoke to them about issue!-they advised to file a dispute!-Frogster replyed by banning my account and implying i commited fraud!  Even a phone call to Germany to customer service during hours when they say they offer phone contact in english and german produced ONLY a german speaking person.  I hope Frogster get better and i no i am not the only customer,but u take my money u need to communicate with me and tell me what and why to expect correction-i can wait,but do not ignor me as they have done!  Be warned!-Mythos is a very good game,i hope the usa release is soon and under better management-Frogster IMHO need to change their ways and just communicate with players who spend money or support and play their games!

the wall of doom !!

Razeron

You're an adult on the internet.

 

You should know better than to give a company like Frogster your email.

 

Shame on you, shame.