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Shame on You Origin, Shame on You.
Talgen
Member UncommonPosts: 400
Your approximate wait time is 17 minute.
Your approximate wait time is 15 minute.
Your approximate wait time is 15 minute.
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Your approximate wait time is 6 minute.
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Your approximate wait time is 1 minute.
You are now ready to chat with Deepak.
Deepak:
Thanks for contacting EA Help! My name is Deepak how may I help you?
you:
Hello, we have a serious issue right now. As you can see in my case history, I chatted with someone on 12/8/11 and specifically asked if the charge wouldn't come out of my account until 12/20. I was told it would not. And I confirmed it again with that same person who said I would not be charged until the 20th. Then the very next day I canceled my pre-order. (case #xxxxxxxx) Yet today I was charged 79.49, this needs fixed. now.
Deepak:
Please provide me your email id.
you:
xxxxx@xxxxxxx.xxx
Deepak:
One moment please, while I review this account.
you:
thank you
Deepak:
You are welcome.
you:
Still with me?
Deepak:
Yes.
you:
k, just checking
Deepak:
I am working on your issue.
Deepak:
Please provide me your order number.
you:
xxxxxxxxxx
Deepak:
One moment please, while I review this account.
The chat session has ended. Please contact us again if you need further help.
Comments
EA's costumer service should be well known by now to be a big joke. So many problems with Origins aswell but people still keep buying games from them, was so much complaining about this when BF3 launched, will be fun to see how much whining there will be now with SWTOR launching.
Not sure if this billing problems is related to Origins or not, this seems to happen with alot of games all the time. But EAs costumer support is still bogus and very bad compared to alot of other companies.
Currently Playing Path of Exile
I'm still in queue (again) 7 mins to go this round...
you would have and eaiser time pulling your own teeth out least you would have better results.
Your approximate wait time is 13 minute.
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Your approximate wait time is 11 minute.
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You are now ready to chat with Saroj.
you:
Your approximate wait time is 17 minute. Your approximate wait time is 15 minute. Your approximate wait time is 15 minute. Your approximate wait time is 14 minute. Your approximate wait time is 13 minute. Your approximate wait time is 11 minute. Your approximate wait time is 6 minute. Your approximate wait time is 4 minute. Your approximate wait time is 3 minute. Your approximate wait time is 1 minute. You are now ready to chat with Deepak. Deepak: Thanks for contacting EA Help! My name is Deepak how may I help you? you: Hello, we have a serious issue right now. As you can see in my case history, I chatted with someone on 12/8/11 and specifically asked if the charge wouldn't come out of my account until 12/20. I was told it would not. And I confirmed it again with that same person who said I would not be charged until the 20th. Then the very next day I canceled my pre-order. (case #xxxxxxxx) Yet today I was charged 79.49, this needs fixed. now. Deepak: Please provide me your email id. you: xxxxx@xxxxxxx.xxx Deepak: One moment please, while I review this account. you: thank you Deepak: You are welcome. you: Still with me? Deepak: Yes. you: k, just checking Deepak: I am working on your issue. Deepak: Please provide me your order number. you: xxxxxxxxxx Deepak: One moment please, while I review this account. The chat session has ended. Please contact us again if you need further help.
you:
basically I got disconnected and now I'm pissed.. Deepak was working on my issue and either the system or he disconnected me
you:
40 minutes now.. 40!
you:
email id: xxx@xxx.xxx order # xxxxxxxxxxxx
you:
Hello??!?!?! I've read thru this 3 times now.. doesnt take that long.
you:
Some customer service would be nice at this point.
you:
could you at least acknowledge there's someone on the other end?!?!?!?!??!
you:
HELLO?!??!!
you:
.....
you:
you gotta be flippin kidding me here
you:
I want a manager now.
you:
.......
you:
hello?!?!?!?!?!?
you:
Sarojjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj
you:
this is utter b.s.
you:
i need assistance... Hellllllllllllllllllllllllllllooooooooooooooo
you:
........
you:
argh
you:
?!?!?!
you:
!?!?!??!!?!??!?!?!
you:
?!?!?!??!?!?!??!?!?!?!??!?!?!??!?!?!??!?!?!?
you:
What is this candid Keyboard? EA has lost a customer I'll tell you that much.
Literally almost 20mins trying to get someone to talk to me.. I admit it'd be funny if it were'nt happening to me
Moral of the story, don't pre-order something if you don't really intend to play it at launch.
Hopefully they'll get you straighened out eventually, but I understand why they really don't have a lot of incentive to provide assistance.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
Well at least you got to meet Deepak and saroj...
"It would be awesome if you could duel your companion. Then you could solo pvp".--Thanes
Excuse me sir, but I had every intention to play it at launch.. until I beta tested it. So quite frankly your 'understanding' is ridiculous. I am a customer. And if you think that SW:TOR is the only EA game i've ever bought than thats your issue.
They dont need a incentive, its their job. Do you need incentive to do your job? Sad.
please dont be a Ultracrepidarian
hahaaha.. good point.
I don't think pre-orders should be refundable, but I don't think they should be the full cost of the game either. Something like $20 for the pre-order, and it comes with a $20 coupon for the game purchase.
All of my posts are either intelligent, thought provoking, funny, satirical, sarcastic or intentionally disrespectful. Take your pick.
I get banned in the forums for games I love, so lets see if I do better in the forums for games I hate.
I enjoy the serenity of not caring what your opinion is.
I don't hate much, but I hate Apple© with a passion. If Steve Jobs was alive, I would punch him in the face.
I have nothing to add to this thread. However, I must comment on Talgen's join date. Holy crap, I never seen anyone from 2002 post here. You are like the wooly mammoth alive. I must touch you!!!!
BOOYAKA!
yeah I'm a lurker lol.. ten years next year !! wooooo!! maybe I'll actually win a damned contest lol
I can't access my WAR account because I can't get through to EA and they jacked up my "master account" linking to my mythic account.
Actually chatting to someone now.. not crossing my fingers though
LOL "I MUST TOUCH YOU!!!" LOL!!!!
Dude, his name is Kumar.. that's gotta be a sign right????? Well, maybe not a good one...
Beta's are not free trials, and when you sign on the dotted line with a pre-order you're committing to purchase the game. I don't know where this "take-back" mentality came from. Heck I played Xyson and let them keep the purchase price even though they never delivered anything resembling a functional game.
BTW, their job is help their customers, when you asked for your money back, you removed yourself from that list and fell to the bottom of people they really care about helping.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
Well I dont feel like talking to another brick wall tonight. So regardless of your 'opinion' the fact remains i was allowed to cancel the order. I am a customer of EA, despite what your warped definition of one is, and am owed a refund of a purchase that WASNT supposed to be charged in the first place.
I'm going to bed, find somewhere else to Troll kthnxbai.
I think your problem is you need help from EA and as far as EA is concerned they have your money, so problem solved.
Here is the issue the person who told u that was wrong. They posted a thing i dont know a few weeks ago saying would charge on the 16th when mailed otu game , code so u would get game on time
sorry that when u preorderd they didnt know this but things do change. I kept my money out when i pre ordered it so i wouldnt have to worry it wsnt in there or taken out early
Sadly not impressed ewith someome trying to be smart. pre Order should be non refundable..... Would solve any issues.
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Sorcery must persist, the future is the Citadel
Say what you will but Kyleran is correct: You pre-ordered you commited to buying the game. Claiming buyers remorse after the beta doesn't cut it . Caveat emptor my friend...
Heck, the same thing happened to me with Xsyon and I never demanded a refund since I did pre-order. My mistake for swallowing the hype! (Plus I felt bad and figured they needed the $ but that is another story)
A man is his own easiest dupe, for what he wishes to be true he generally believes to be true...
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Sounds like one of those people who pre ordered for the early access with no intent on buying game. i have no sympathy for them if they do that. its a big reasonw why bioware and other companiosn are forced to put in no grace periods
Cause of people who do that , they dont want players who didnt buy the game playing it for a week or more after launch.
Hahahahaha....Xyson...man i forgot all about that game, if it makes you feel any better i bought DCUO/LOTRO/Global Agenda and Heroes of newerth which are all F2P now
Im betting your problem will be resolved after launch...EA probably has a policy to not look into refunds untill you have an opportunity to make the product unrefundable...ie saying "Screw it...not gettin my money back,may as well play it".
And the fact you dished out extra cash on the special edition tells me you intended to purchase it otherwise the reg edition woulda been a safer early access option.