Anyone have problems downloading the game?

sogar

Whenever I try downloading the game from the set up, it keeps giving me the same error that says it could be my firewall that's blocking the connection, but I've made it an exception on my Firewall and even turned it off when I tried it again, but no luck. I've gotten every single necessary Window update, and I tried running it under admin, but nothing seems to work. Is there a mirror download for this game or something?

Lithuanian

Can't recall any mirror site.

Please re-check your browser settings as well as antivirus settings (I got one conflict between legal programm and my NOD32 - gave up, NOD was too paranoid...).

You may also wish to read some articles in their knowledge base:

https://support.istaria.com/index.php?act=article&code=view&id=22

Hope, it works...

sogar

Hmm, why do I need to check my browser setting? I know this game requires you to use your browser to play the game, but does it need your browser to download it too?

I'm using Firefox BTW.

Lithuanian

Well, it may depend from security/privacy settings. Firefox has an article about that:

http://support.mozilla.org/en-US/kb/Unable%20to%20download%20or%20save%20files?s=download&r=2&e=es&as=s

Can't remember which link I gave you from Istaria's database. there is one:

https://support.istaria.com/index.php?act=article&code=view&id=22

If nothing helps, feel free to PM me, I will try to open a ticket on your behalf (just please re-read Istaria knowledge base before that...)

AmarieA

I'm the community manager for Istaria. There was an issue over the weekend with the download servers. The problem has been fixed, as well as the installer being updated to support fail over servers when there's download trouble.

Support is always around to also assist if you're ever having trouble with Istaria. Just visit the support site at https://support.istaria.com

 

Amarie

sogar

Yay, it's working now! I just downloaded a new copy of the setup, like you said, and it's downloading. Thanks for the help guys.