Considering Funcom's track record I would not think about buying the game till a few months into release. However if they do not let you cancel a pre-order then that's a new low.
Hahaha like 99% of gamers can do that...IF most of these guys arent the first in everything then they'll just die!.....DOing what you're suggesting makes sense and is logical....Im convinced the majority of gamers out there would buy dog doo in a box if they were told they could play in beta....It must be nice to waste hundreds of dollars like that.
First off, the FAQ on their page told you, that if you're using your preorder to access the beta then you'll be charged, as you've activated the code.
Secondly, you could've gained access to the beta-weekends either through taking part in the Secret War or by getting a free key from another site.
Last but not least, I think that it's unethical to preorder a game to access beta and then do a refund.
With all that said, I'm glad that you've to bite the bullet.
Exactly and the cc companies arent going to reverse charges as you got something for what you paid, beta access
I keep hearing this , what 24.99% interest, small bank credit company do you folks use?
Any decent/high end AMEX or VISA/MC backked by a reputable bank will let you dispute a charge for myriads of reasons.
You dispute an unshipped product or say you simply don't like the quality of the product and want to return it (recently purchased)?
Bam, refunded money.
Chase isn't going to argue with Funcom or ANET or anyone about anything past , "unshipped product ? customer wants to cancel ? This charge is reversed. End of case"
I keep hearing this , what 24.99% interest, small bank credit company do you folks use?
Any decent/high end AMEX or VISA/MC backked by a reputable bank will let you dispute a charge for myriads of reasons.
You dispute an unshipped product or say you simply don't like the quality of the product and want to return it (recently purchased)?
Bam, refunded money.
Chase isn't going to argue with Funcom or ANET or anyone about anything past , "unshipped product ? customer wants to cancel ? This charge is reversed. End of case"
No offense, but when was the last time you tried to dispute a charge? All the major CC companies (Visa/MC/AMex themselves, NOT the issuing banks) overhauled their dispute policies in the not too far past. It is not so easy as just calling them up any more, unless you want to claim ID theft and have the account frozen. Found this out myself, had a place charge me more then double what they should've, and even walking into my bank (that was the issuer) with the receipt and statement showing the different amounts, it wasn't an open and shut case.
Not to mention, all Funcom has to say is "Digital product, customer has logged into the service.", and it weill be case closed, and not in your favor. Charge disputing is no longer a panacea for buyer's remorse.
Pre-ordered and absolutely satisfied with it despite some problems.
Was leary of the game due to its developers track record, last weekend sold me though on the questing experience and the Skill Deck Character system. Promptly pre-ordered TSW on Monday. Without question this game is a sleeper and will last ME along time.
Playing: GW2 Waiting on: TESO Next Flop: Planetside 2 Best MMO of all time: Asheron's Call - The first company to recreate AC will be the next greatest MMO.
I really enjoyed what I played of the beta last weekend, however I have not pre-ordered the game, got access through Gamespot, and will be playing this weekends beta, still without pre-ordering by getting another code through another website, I may go on to pre-order this game, or maybe even purchase when released, but there is no way I am gonna pre-order any MMO standalone game without first trying it via beta/trial weekend etc.
I learned with Rift, SWTOR and DDO to never pre-order again. GW2 I still did ,which on a scale of 1-10 it has a hype of 9 for me while the otheres were more of 5-6, but I was pertty damn sure I will be enjoying it or at least I'll get my monies worth unlike SWTOR where I refused to pay one mont's worth of sub.
I'm grateful though that TSW did offer ample beta testing oppurtunities though.
*sigh* I'll tell you what I told the other 30 people or so that have posted this exact same thread. Reverse your credit card charges or file a dispute via paypal. If you didn't use one of these payment methods (99% of people do), then you deserve not to be able to get your money back.
The company has no say in whether or not it will allow refunds on a product that has not been released yet. Your credit card company and paypal will side with "you" every single time. I've done this in 3 other games that only allowed beta if you pre-ordered, got my money back every time. Thankfully I didn't have to pre-order TSW in order to test it and see it wasn't worth the cost.
You do realize this post doesn't make you look very good right?
Considering Funcom's track record I would not think about buying the game till a few months into release. However if they do not let you cancel a pre-order then that's a new low.
+1
AO was badly launched & I will never forgive them for AOC. At best I would stay away from TSW for 3-6 months. I'm never getting "Funcomed" again.
First off, the FAQ on their page told you, that if you're using your preorder to access the beta then you'll be charged, as you've activated the code.
Secondly, you could've gained access to the beta-weekends either through taking part in the Secret War or by getting a free key from another site.
Last but not least, I think that it's unethical to preorder a game to access beta and then do a refund.
With all that said, I'm glad that you've to bite the bullet.
And i'm glad he doesn't.
A "beta" is not considered a "product" under credit card agencies rules.
A beta is a test, not a released product. As such, it is refundable regardless of what Funcom or any other company tries to do on their own end in regards to their "rules".
If he'd played AFTER release and then tried to do a charge back/refund, THAT would be "unethical" and he would not be allowed ( unless he can show proof that the product was irrefuteably different than what he was promised or massively broken such as when people got refunds for Vanguard, Darkfall, and other beyond shitty releases ).
Until Funcom actually ships/releases a "complete" ( as in out of testing phases and released as a 'ready for consumption" product ) product, anything they do to try to deny refunds is null and void. One day, Funcom will realize tricks they use in Norway will not fly in the U.S. and other parts of the globe.
-Letting Derek Smart work on your game is like letting Osama bin Laden work in the White House. Something will burn.- -And on the 8th day, man created God.-
you are absulutely sure that want it. After preordering last month (AND being charged in full for the game) I downloaded and participated in this weekends beta. The game is kind of lame and boring so I asked for a refund and was told no they do not do refunds.
So my warning to you all do not preorder from Funcom unless you are 100% sure you want the game.
Angrah
i,m kind of curius.where did you pre order from.i ordered off funcom and they are not taking money until june,a week before launch.secondly why would you knowingly purchase a game without even looking at it..seems kind of silly.
Not having a dig at you m8 but its your own fault really..and just because the game is not what you like does'nt mean its lame and boring.it just means its not for you,thats all.
did you buy from third party..not sure how it works where you come from..australia is'nt it.
I preordered directly from Funcom and was charged in full in April so you might want to check your cc statement.
And yes if a game isn't what i like and I find it lame and boring then to me (SEE this is my opinion) it is lame and boring.
If you find otherwise then we have different opinions and that's how the world works. Neither is right or wrong just different.
well we may have a difference of opinion but heres's the thing..funcom have not taken a penny from me in regards to payment for pre order of this game..i am from uk you from australia..not sure if its different ,by that i mean the way things are purchased thru cards.i expected them to take the money but i spoke to a live rep and he told me 1 week before release people get billed and have money taken for purchase of game..so you may want to check..i do know that the money comes off your card immediately when you purchase something like this,but funcom have to claim the money within 3 days or it goes back into your account.dont know m8..might be worth a check on your part.
Saying that though i will also check and see if payment has came out has you suggested as well.
you are absulutely sure that want it. After preordering last month (AND being charged in full for the game) I downloaded and participated in this weekends beta. The game is kind of lame and boring so I asked for a refund and was told no they do not do refunds.
So my warning to you all do not preorder from Funcom unless you are 100% sure you want the game.
Angrah
i,m kind of curius.where did you pre order from.i ordered off funcom and they are not taking money until june,a week before launch.secondly why would you knowingly purchase a game without even looking at it..seems kind of silly.
Not having a dig at you m8 but its your own fault really..and just because the game is not what you like does'nt mean its lame and boring.it just means its not for you,thats all.
did you buy from third party..not sure how it works where you come from..australia is'nt it.
I preordered directly from Funcom and was charged in full in April so you might want to check your cc statement.
And yes if a game isn't what i like and I find it lame and boring then to me (SEE this is my opinion) it is lame and boring.
If you find otherwise then we have different opinions and that's how the world works. Neither is right or wrong just different.
well we may have a difference of opinion but heres's the thing..funcom have not taken a penny from me in regards to payment for pre order of this game..i am from uk you from australia..not sure if its different ,by that i mean the way things are purchased thru cards.i expected them to take the money but i spoke to a live rep and he told me 1 week before release people get billed and have money taken for purchase of game..so you may want to check..i do know that the money comes off your card immediately when you purchase something like this,but funcom have to claim the money within 3 days or it goes back into your account.dont know m8..might be worth a check on your part.
Saying that though i will also check and see if payment has came out has you suggested as well.
there not charging people yet... This is not a paid for beta.
you are absulutely sure that want it. After preordering last month (AND being charged in full for the game) I downloaded and participated in this weekends beta. The game is kind of lame and boring so I asked for a refund and was told no they do not do refunds.
So my warning to you all do not preorder from Funcom unless you are 100% sure you want the game.
Angrah
i,m kind of curius.where did you pre order from.i ordered off funcom and they are not taking money until june,a week before launch.secondly why would you knowingly purchase a game without even looking at it..seems kind of silly.
Not having a dig at you m8 but its your own fault really..and just because the game is not what you like does'nt mean its lame and boring.it just means its not for you,thats all.
did you buy from third party..not sure how it works where you come from..australia is'nt it.
I preordered directly from Funcom and was charged in full in April so you might want to check your cc statement.
And yes if a game isn't what i like and I find it lame and boring then to me (SEE this is my opinion) it is lame and boring.
If you find otherwise then we have different opinions and that's how the world works. Neither is right or wrong just different.
well we may have a difference of opinion but heres's the thing..funcom have not taken a penny from me in regards to payment for pre order of this game..i am from uk you from australia..not sure if its different ,by that i mean the way things are purchased thru cards.i expected them to take the money but i spoke to a live rep and he told me 1 week before release people get billed and have money taken for purchase of game..so you may want to check..i do know that the money comes off your card immediately when you purchase something like this,but funcom have to claim the money within 3 days or it goes back into your account.dont know m8..might be worth a check on your part.
Saying that though i will also check and see if payment has came out has you suggested as well.
there not charging people yet... This is not a paid for beta.
thought so..so why is the OP saying he has been charged in full for playing beta..dont make sense to me unless i am misunderstanding what he is saying.
The second you activated the code is when they have every right to charge you since you did buy the product and used it.
Its a good way to stop all this kids from just wanting a sneak peek and than cancel the order all that causes the company work and no win whatshowever so saying once you used the code you are beeing charges is fine by me.
I preordered the weapon bonus set and planned to decide afterwards if ill upgrade or not after beeing invited to beta and playing for a week i updated to Grandmaster and couldnt be happier i dont understand why someone who doesnt know if he will really like the game or not would get the Grandmaster edition to begin with and than after using the product even gets pissed cause he cant get his money back oh well guess there really are ppl of all kinds out there.
While your wrong on most points. I will agree no one should have bought the grandmaster pack unless they were damn sure they wanted it.
But it makes perfect sense to pre-order a game these days in order to see if a product is worth buying. Then cancel it if it doesn't meet expectations. However I think this should only be used in the event that beta is limited to pre-orders only.
the way i see it, if the game offers early beta access as part of the pre-order, and you buy it and use the early beta, you should not be able to get a refund because you have used what you bought. If you wanted to try the game without paying for it, then you should wait for the open beta and not the early access to closed beta. Just because someone doesn't like the game they bought, doesn't mean they should be able to get a refund for it.
First off, the FAQ on their page told you, that if you're using your preorder to access the beta then you'll be charged, as you've activated the code.
Secondly, you could've gained access to the beta-weekends either through taking part in the Secret War or by getting a free key from another site.
Last but not least, I think that it's unethical to preorder a game to access beta and then do a refund.
With all that said, I'm glad that you've to bite the bullet.
And i'm glad he doesn't.
A "beta" is not considered a "product" under credit card agencies rules.
A beta is a test, not a released product. As such, it is refundable regardless of what Funcom or any other company tries to do on their own end in regards to their "rules".
If he'd played AFTER release and then tried to do a charge back/refund, THAT would be "unethical" and he would not be allowed ( unless he can show proof that the product was irrefuteably different than what he was promised or massively broken such as when people got refunds for Vanguard, Darkfall, and other beyond shitty releases ).
Until Funcom actually ships/releases a "complete" ( as in out of testing phases and released as a 'ready for consumption" product ) product, anything they do to try to deny refunds is null and void. One day, Funcom will realize tricks they use in Norway will not fly in the U.S. and other parts of the globe.
Interesting. I wonder what people will have to say about another game that is selling a game based only on beta access and no visible launch date any time soon, namely GW2.
The life time sub has nothing to do with a preorder, it is a seperate package so I have no idea why they wouldn't refund it. Life time sub is a subscription option you can opt in before your free time expires. Is a seperate package. The beta came with the game, the other offers can't be used yet because the game isn't out. Other offers being a pay to win weapons pack or pay to win gear with life time subscription.
Just file a complaint with the BBB.
I have no idea why they would do it that way as every other preorder, even of TSW through other places can be canceled.
Why are you guys pre-ordering a game just to try it out? There are other ways to get beta access. OP what you are trying to do is basically the same as going to a restaurant and ordering something to eat; eating most of it and saying give me my money back, because I didn't enjoy it :P. The beta was part of the pre-order package if you use it you buy it, that's my motto :P.
you are absulutely sure that want it. After preordering last month (AND being charged in full for the game) I downloaded and participated in this weekends beta. The game is kind of lame and boring so I asked for a refund and was told no they do not do refunds.
So my warning to you all do not preorder from Funcom unless you are 100% sure you want the game.
Angrah
You could have got a free beta key and tried the game.
Only one to blame is yourself.
And after playing the beta I am going to be buying this game.
Why are you guys pre-ordering a game just to try it out? There are other ways to get beta access. OP what you are trying to do is basically the same as going to a restaurant and ordering something to eat; eating most of it and saying give me my money back, because I didn't enjoy it :P. The beta was part of the pre-order package if you use it you buy it, that's my motto :P.
So you think that, even though someone may have every intention of buying and subscribing becuase they love what the devs have claimed the game is, they should not have the right to get their money back after being allowed to see ( though beta access ) the game is either not what they were told or is otherwise not what they were expecting? When there has been NO PRODUCT RELEASED therefore there is NO PRODUCT TO SELL?
A pre-order is not a product, it is a promise that there will be a product in the future. You cannot sell a promise, you can only sell a product.
I really can't believe how people are just willing to bend over, grease up, and open wide nowadays.
-Letting Derek Smart work on your game is like letting Osama bin Laden work in the White House. Something will burn.- -And on the 8th day, man created God.-
Pre-Order....you are pre-ordering the game before it officially hits the shelves. You are buying the product in advance.
As part of that purchase is access to the betas. Once you played the beta it was the same as taking the product out of the package.
If I was the credit card company I would cancel your credit card as it is obvious you are not responsible enough to be using one.
Funcom gave you everything they advertised...returning something because you decide you don't like it is the fault of the customer.
Good thing the credit card companies, and most sane non-fanbois, disagree with you.
-Letting Derek Smart work on your game is like letting Osama bin Laden work in the White House. Something will burn.- -And on the 8th day, man created God.-
Beside of the fact that Funcom has served my fun nearly 10 years for my solid AO subscribtion, i also played countless hours as fr00b so i feel more then satisfied with them when it comes on entertaining me.
What i saw from the TSW BetaWeekend on youtube was also nice and i hope it will all went well and i can put a step into the game on this weekend.
AO was my first serious experience with this kind of games.
Everything that came post my AO times, was mostly terrible.
Pre-Order....you are pre-ordering the game before it officially hits the shelves. You are buying the product in advance.
As part of that purchase is access to the betas. Once you played the beta it was the same as taking the product out of the package.
If I was the credit card company I would cancel your credit card as it is obvious you are not responsible enough to be using one.
Funcom gave you everything they advertised...returning something because you decide you don't like it is the fault of the customer.
Good thing the credit card companies, and most sane non-fanbois, disagree with you.
Tell the credit card company you are returning it because you don't like it. They wont give you your money back. But if you lie and say they didn't give you what they said they were then yes they will do the charge back.
And yes if the credit card company starts to see a trend of charge backs they will cancel your cc for abusing it.
If you are pre-ordering without the intention of keeping the game, you always need to look at the return policy. A lot of games will let you cancel even if you participated in the beta (Tera being a recent example). Other games do not let you return it after beta acess is used. Its just a life lesson - always find out before you buy.
I had e-mailed them asking them if they would let me return the product if I did not like the beta and they said that was not their policy. Which was fine. I was lucky enough to get a key and trialed it this past weekend. I enjoyed it so I will be buying it.
Originally posted by Zarriya If you are pre-ordering without the intention of keeping the game, you always need to look at the return policy. A lot of games will let you cancel even if you participated in the beta (Tera being a recent example). Other games do not let you return it after beta acess is used. Its just a life lesson - always find out before you buy. I had e-mailed them asking them if they would let me return the product if I did not like the beta and they said that was not their policy. Which was fine. I was lucky enough to get a key and trialed it this past weekend. I enjoyed it so I will be buying it.
Sticky.
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Hahaha like 99% of gamers can do that...IF most of these guys arent the first in everything then they'll just die!.....DOing what you're suggesting makes sense and is logical....Im convinced the majority of gamers out there would buy dog doo in a box if they were told they could play in beta....It must be nice to waste hundreds of dollars like that.
I keep hearing this , what 24.99% interest, small bank credit company do you folks use?
Any decent/high end AMEX or VISA/MC backked by a reputable bank will let you dispute a charge for myriads of reasons.
You dispute an unshipped product or say you simply don't like the quality of the product and want to return it (recently purchased)?
Bam, refunded money.
Chase isn't going to argue with Funcom or ANET or anyone about anything past , "unshipped product ? customer wants to cancel ? This charge is reversed. End of case"
No offense, but when was the last time you tried to dispute a charge? All the major CC companies (Visa/MC/AMex themselves, NOT the issuing banks) overhauled their dispute policies in the not too far past. It is not so easy as just calling them up any more, unless you want to claim ID theft and have the account frozen. Found this out myself, had a place charge me more then double what they should've, and even walking into my bank (that was the issuer) with the receipt and statement showing the different amounts, it wasn't an open and shut case.
Not to mention, all Funcom has to say is "Digital product, customer has logged into the service.", and it weill be case closed, and not in your favor. Charge disputing is no longer a panacea for buyer's remorse.
Was leary of the game due to its developers track record, last weekend sold me though on the questing experience and the Skill Deck Character system. Promptly pre-ordered TSW on Monday. Without question this game is a sleeper and will last ME along time.
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Next Flop: Planetside 2
Best MMO of all time: Asheron's Call - The first company to recreate AC will be the next greatest MMO.
I really enjoyed what I played of the beta last weekend, however I have not pre-ordered the game, got access through Gamespot, and will be playing this weekends beta, still without pre-ordering by getting another code through another website, I may go on to pre-order this game, or maybe even purchase when released, but there is no way I am gonna pre-order any MMO standalone game without first trying it via beta/trial weekend etc.
I learned with Rift, SWTOR and DDO to never pre-order again. GW2 I still did ,which on a scale of 1-10 it has a hype of 9 for me while the otheres were more of 5-6, but I was pertty damn sure I will be enjoying it or at least I'll get my monies worth unlike SWTOR where I refused to pay one mont's worth of sub.
I'm grateful though that TSW did offer ample beta testing oppurtunities though.
You do realize this post doesn't make you look very good right?
+1AO was badly launched & I will never forgive them for AOC. At best I would stay away from TSW for 3-6 months. I'm never getting "Funcomed" again.
And i'm glad he doesn't.
A "beta" is not considered a "product" under credit card agencies rules.
A beta is a test, not a released product. As such, it is refundable regardless of what Funcom or any other company tries to do on their own end in regards to their "rules".
If he'd played AFTER release and then tried to do a charge back/refund, THAT would be "unethical" and he would not be allowed ( unless he can show proof that the product was irrefuteably different than what he was promised or massively broken such as when people got refunds for Vanguard, Darkfall, and other beyond shitty releases ).
Until Funcom actually ships/releases a "complete" ( as in out of testing phases and released as a 'ready for consumption" product ) product, anything they do to try to deny refunds is null and void. One day, Funcom will realize tricks they use in Norway will not fly in the U.S. and other parts of the globe.
-Letting Derek Smart work on your game is like letting Osama bin Laden work in the White House. Something will burn.-
-And on the 8th day, man created God.-
well we may have a difference of opinion but heres's the thing..funcom have not taken a penny from me in regards to payment for pre order of this game..i am from uk you from australia..not sure if its different ,by that i mean the way things are purchased thru cards.i expected them to take the money but i spoke to a live rep and he told me 1 week before release people get billed and have money taken for purchase of game..so you may want to check..i do know that the money comes off your card immediately when you purchase something like this,but funcom have to claim the money within 3 days or it goes back into your account.dont know m8..might be worth a check on your part.
Saying that though i will also check and see if payment has came out has you suggested as well.
there not charging people yet... This is not a paid for beta.
thought so..so why is the OP saying he has been charged in full for playing beta..dont make sense to me unless i am misunderstanding what he is saying.
Check your inbox please!
EDIT: On-topic i'm pretty sure you do NOT get charged until release.
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the way i see it, if the game offers early beta access as part of the pre-order, and you buy it and use the early beta, you should not be able to get a refund because you have used what you bought. If you wanted to try the game without paying for it, then you should wait for the open beta and not the early access to closed beta. Just because someone doesn't like the game they bought, doesn't mean they should be able to get a refund for it.
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Interesting. I wonder what people will have to say about another game that is selling a game based only on beta access and no visible launch date any time soon, namely GW2.
The life time sub has nothing to do with a preorder, it is a seperate package so I have no idea why they wouldn't refund it. Life time sub is a subscription option you can opt in before your free time expires. Is a seperate package. The beta came with the game, the other offers can't be used yet because the game isn't out. Other offers being a pay to win weapons pack or pay to win gear with life time subscription.
Just file a complaint with the BBB.
I have no idea why they would do it that way as every other preorder, even of TSW through other places can be canceled.
Why are you guys pre-ordering a game just to try it out? There are other ways to get beta access. OP what you are trying to do is basically the same as going to a restaurant and ordering something to eat; eating most of it and saying give me my money back, because I didn't enjoy it :P. The beta was part of the pre-order package if you use it you buy it, that's my motto :P.
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You could have got a free beta key and tried the game.
Only one to blame is yourself.
And after playing the beta I am going to be buying this game.
So you think that, even though someone may have every intention of buying and subscribing becuase they love what the devs have claimed the game is, they should not have the right to get their money back after being allowed to see ( though beta access ) the game is either not what they were told or is otherwise not what they were expecting? When there has been NO PRODUCT RELEASED therefore there is NO PRODUCT TO SELL?
A pre-order is not a product, it is a promise that there will be a product in the future. You cannot sell a promise, you can only sell a product.
I really can't believe how people are just willing to bend over, grease up, and open wide nowadays.
-Letting Derek Smart work on your game is like letting Osama bin Laden work in the White House. Something will burn.-
-And on the 8th day, man created God.-
Pre-Order....you are pre-ordering the game before it officially hits the shelves. You are buying the product in advance.
As part of that purchase is access to the betas. Once you played the beta it was the same as taking the product out of the package.
If I was the credit card company I would cancel your credit card as it is obvious you are not responsible enough to be using one.
Funcom gave you everything they advertised...returning something because you decide you don't like it is the fault of the customer.
Good thing the credit card companies, and most sane non-fanbois, disagree with you.
-Letting Derek Smart work on your game is like letting Osama bin Laden work in the White House. Something will burn.-
-And on the 8th day, man created God.-
Ill preorder tomorrow.
Beside of the fact that Funcom has served my fun nearly 10 years for my solid AO subscribtion, i also played countless hours as fr00b so i feel more then satisfied with them when it comes on entertaining me.
What i saw from the TSW BetaWeekend on youtube was also nice and i hope it will all went well and i can put a step into the game on this weekend.
AO was my first serious experience with this kind of games.
Everything that came post my AO times, was mostly terrible.
Im still with Funcom ^^
Tell the credit card company you are returning it because you don't like it. They wont give you your money back. But if you lie and say they didn't give you what they said they were then yes they will do the charge back.
And yes if the credit card company starts to see a trend of charge backs they will cancel your cc for abusing it.
If you are pre-ordering without the intention of keeping the game, you always need to look at the return policy. A lot of games will let you cancel even if you participated in the beta (Tera being a recent example). Other games do not let you return it after beta acess is used. Its just a life lesson - always find out before you buy.
I had e-mailed them asking them if they would let me return the product if I did not like the beta and they said that was not their policy. Which was fine. I was lucky enough to get a key and trialed it this past weekend. I enjoyed it so I will be buying it.
Sticky.
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