1.) If you actually purchased a product from their site or service and they failed to deliver the purchase you can contact Pay-Pal and get your money back, so they get a complaint on their email account used for PayPal, don't let it go past 30 days a weeks time should be enough to get it resolved.
2.) If PayPal refuse to do anything go through your credit-card issuer.
3.) If both fail go to a small claims court file for legal fees, and the money you lost. The point you are trying to make here is that you lost money where it just be $5, and that they took your money and didn't deliver the product you purchased.
About Rust.
. My friend plays rust, I am not buying it simply because its not the game I am looking for due to how it is being developed.
.I looked at their forums the forums look Poorly Created, Worse than I could even do making a free forum, or hosting one just looks very un-professional.
. I too wouldn't really recommend buying rust until they improve the development of the game base
.Based on What I read on the forum which I checked out all I see is user was banned for saying this.
"Everyone make a ticket and spam their issue box, it'll get solved faster."
Perhaps they deserve a warning for this, but a perm.ban just for this is pretty stupid I too would be an upset customer after not getting the product or service I paid for, this goes to show that they have bad customer service anyways, they should have had it fixed up to give away keys properly that were paid for before ever selling the product/early access.
Perhaps they need to re-think about banning players like this because I too would say for perm.banning for this reason don't buy their game.
Originally posted by WoopinThanks to this post I went and got myself a copy was not even aware Gary was working on something else.Not sure what the OP's issue is but support have been helpful from my experience. Totally the opposite from what the OP is making out.
There is proven evidence on his twitter account non-fakable so the only one making stuff out is you fanboy / aka employee
what counts for me is the fact that due to this post a lot of people have decided to skip this company's product.Even if its only 100 out of 1800, that's around 3500$ net loss for what he said about customers. Maybe that maniac gets the message that his statements are bad for business it's no rocket science.
Or people could take it as an example of a developer who just doesn't feel like perpetuating the subculture of people who think that paying money entitles them to act however they want.
if that is truly the case, then they should at least pay the guy back his money, because at the moment, the dev is looking extremely dodgy, either their in some kind of meltdown, or their banning to prevent people advertising a problem. I don't know if the game is any good, but even assuming it is, i'd give it a huge 'avoid for the time being' until can be sure that they are 100% above board, because it does come across as a bit dodgy.
Originally posted by Phry Originally posted by lizardbonesOriginally posted by RizzitOriginally posted by WoopinThanks to this post I went and got myself a copy was not even aware Gary was working on something else.Not sure what the OP's issue is but support have been helpful from my experience. Totally the opposite from what the OP is making out.
There is proven evidence on his twitter account non-fakable so the only one making stuff out is you fanboy / aka employee what counts for me is the fact that due to this post a lot of people have decided to skip this company's product.Even if its only 100 out of 1800, that's around 3500$ net loss for what he said about customers. Maybe that maniac gets the message that his statements are bad for business it's no rocket science.Or people could take it as an example of a developer who just doesn't feel like perpetuating the subculture of people who think that paying money entitles them to act however they want.if that is truly the case, then they should at least pay the guy back his money, because at the moment, the dev is looking extremely dodgy, either their in some kind of meltdown, or their banning to prevent people advertising a problem. I don't know if the game is any good, but even assuming it is, i'd give it a huge 'avoid for the time being' until can be sure that they are 100% above board, because it does come across as a bit dodgy.
We have no way of knowing if the person got their money back, got their key or what. That's the problem with threads like these. It's the problem with the people who chime in to say they've had no issues. It could all be true, only part of a real story or it could be an elaborate fabrication mixing reality and fantasy to stroke someone's ego.
I can not remember winning or losing a single debate on the internet.
Except the reason shown in the thread was that the keys were taking about an hour or so to send out because of a backlog at the company processing the orders. There is no basis for legal action.
And the OP wasn't giving feedback on the game, he was flaming because they banned a guy for encouraging others to spam customer support. You should perhaps read the thread before you post next time.
The original poster said the redirect took him to an error and he suggested if others are having the same issue they should submit a ticket. This is hardly a rude, mean or disrespectful post in any way. Had a normal person been the forum mod, he would have simply posted for people to wait an hour or two due to the backlog. This was hardly a ban worthy post and does show the recent trend of extreme censorship on indy game forums. This is not a way to win customers.
"Sean (Murray) saying MP will be in the game is not remotely close to evidence that at the point of purchase people thought there was MP in the game." - SEANMCAD
Originally posted by WoopinThanks to this post I went and got myself a copy was not even aware Gary was working on something else.Not sure what the OP's issue is but support have been helpful from my experience. Totally the opposite from what the OP is making out.
There is proven evidence on his twitter account non-fakable so the only one making stuff out is you fanboy / aka employee what counts for me is the fact that due to this post a lot of people have decided to skip this company's product.Even if its only 100 out of 1800, that's around 3500$ net loss for what he said about customers. Maybe that maniac gets the message that his statements are bad for business it's no rocket science.
Or people could take it as an example of a developer who just doesn't feel like perpetuating the subculture of people who think that paying money entitles them to act however they want.
if that is truly the case, then they should at least pay the guy back his money, because at the moment, the dev is looking extremely dodgy, either their in some kind of meltdown, or their banning to prevent people advertising a problem. I don't know if the game is any good, but even assuming it is, i'd give it a huge 'avoid for the time being' until can be sure that they are 100% above board, because it does come across as a bit dodgy.
We have no way of knowing if the person got their money back, got their key or what. That's the problem with threads like these. It's the problem with the people who chime in to say they've had no issues. It could all be true, only part of a real story or it could be an elaborate fabrication mixing reality and fantasy to stroke someone's ego.
Which is why i said avoid for the time being, until know that everything is above board or not. If it was that clear cut that they were dodgy, Then i'd suggest people avoided it completely. The trouble is at the moment, it doesn't look that clear cut. Hopefully i'm misreading things, but sometimes it really does pay to be cautious.
Cussing and trying to convince people to spam their CS is bad form, and if I were a moderator I'd have probably handed out a temp ban, or even a permanent one depending on their post history.
On the other hand, bragging about telling customers to f*ck off is equally stupid. Making statements like that will cost them customers in the long run, customers which they very well may need at some point. Furthermore, the vast majority of potential customers aren't going to research this, or attempt to get both sides of the story. Most people are lazy & will just take anything thrown their way at face value, something which is exacerbated by the current trend of demonizing any company, small or large, for any sort of actual or perceived misconduct toward customers.
This whole situation could have been avoided if just one side or the other had kept their cool. Instead everybody overreacted, and now there's an issue.
Politeness & respect go a lot further (with a few exceptions) then cussing, snide comments and rude behavior, people.
AN' DERE AIN'T NO SUCH FING AS ENUFF DAKKA, YA GROT! Enuff'z more than ya got an' less than too much an' there ain't no such fing as too much dakka. Say dere is, and me Squiggoff'z eatin' tonight!
We are born of the blood. Made men by the blood. Undone by the blood. Our eyes are yet to open. FEAR THE OLD BLOOD.
OP was banned for being abusive and flaming on the forums. The OP of the thread he was banned in was banned for encouraging people to spam customer service. As Garry says, being abusive is not how you get help, and they are in a position where they don't have to put up with it.
Exactly.
Garry Newman is probably one of the coolest dudes the internet has ever seen. If you've had any interaction with the man, in any way, shape or form, you wouldn't be accusing him of anything - he's a real stand up fella.
I purchased a key for the game right before this stopped selling them on the website, prior to early access on Steam. Received it quickly and without any problem. Have been playing ever since without issue.
I purchased a second key yesterday, for a close pal of mine, which I also received quickly and without issue. He has been playing since last night without issue.
We have no way of knowing if the person got their money back, got their key or what. That's the problem with threads like these. It's the problem with the people who chime in to say they've had no issues. It could all be true, only part of a real story or it could be an elaborate fabrication mixing reality and fantasy to stroke someone's ego.
What about the people who chime in, yet have zero experience dealing with the company, no intent on purchasing said title in question, and just form assumptions based solely on the internet rant of some random individual who claims he was "ripped off"?
Those individuals are the most toxic of all *cough*.
Originally posted by Kost Originally posted by lizardbonesWe have no way of knowing if the person got their money back, got their key or what. That's the problem with threads like these. It's the problem with the people who chime in to say they've had no issues. It could all be true, only part of a real story or it could be an elaborate fabrication mixing reality and fantasy to stroke someone's ego.
What about the people who chime in, yet have zero experience dealing with the company, no intent on purchasing said title in question, and just form assumptions based solely on the internet rant of some random individual who claims he was "ripped off"?
Those individuals are the most toxic of all *cough*.
How would you know how much experience those people have in dealing with the company, whether they've actually purchased anything from the company and whether or not their opinions are based on experience or fantasy? You wouldn't. The scenario you've described is someone making an assumption based on assumed assumptions.
This thread (and threads like it) do not provide useful information on whether or not someone should buy early access to the game.
I can not remember winning or losing a single debate on the internet.
Originally posted by lizardbonesWe have no way of knowing if the person got their money back, got their key or what. That's the problem with threads like these. It's the problem with the people who chime in to say they've had no issues. It could all be true, only part of a real story or it could be an elaborate fabrication mixing reality and fantasy to stroke someone's ego.
What about the people who chime in, yet have zero experience dealing with the company, no intent on purchasing said title in question, and just form assumptions based solely on the internet rant of some random individual who claims he was "ripped off"?
Those individuals are the most toxic of all *cough*.
How would you know how much experience those people have in dealing with the company, whether they've actually purchased anything from the company and whether or not their opinions are based on experience or fantasy?
It's called common sense, and it isn't difficult to determine whether someone has or has not done the above simply by the way they act and/or the statements they make.
Originally posted by Kost Originally posted by lizardbonesOriginally posted by KostOriginally posted by lizardbonesWe have no way of knowing if the person got their money back, got their key or what. That's the problem with threads like these. It's the problem with the people who chime in to say they've had no issues. It could all be true, only part of a real story or it could be an elaborate fabrication mixing reality and fantasy to stroke someone's ego.
What about the people who chime in, yet have zero experience dealing with the company, no intent on purchasing said title in question, and just form assumptions based solely on the internet rant of some random individual who claims he was "ripped off"?Those individuals are the most toxic of all *cough*.How would you know how much experience those people have in dealing with the company, whether they've actually purchased anything from the company and whether or not their opinions are based on experience or fantasy? It's called common sense, and it isn't difficult to determine whether someone has or has not done the above simply by the way they act and/or the statements they make.
Keep grasping at straws though, by all means.
By all means, keep pretending to be an expert on human nature. I'm sure the customer service expert and the legal expert will show up shortly too.
I can not remember winning or losing a single debate on the internet.
This thread (and threads like it) do not provide useful information on whether or not someone should buy early access to the game.
I agree.
However, it also doesn't help that there is a torrential flood of whiny bitch kids/adults who purchase early access titles from Steam without realizing what they are getting into, and then proceed to flame the living shit out of the product based on nothing more than spite born out of ignorance.
Originally posted by Kost Originally posted by lizardbonesThis thread (and threads like it) do not provide useful information on whether or not someone should buy early access to the game.
I agree.
However, it also doesn't help that there is a torrential flood of whiny bitch kids/adults who purchase early access titles from Steam without realizing what they are getting into, and then proceed to flame the living shit out of the product based on nothing more than spite born out of ignorance.
My goodness. The internet must be a constant source of shock and outrage for you. Luckily the developer seems to realize the position they are in and are responding according to their own best interests. They don't have to take cr@p from anyone they don't want to, so they don't. Go figure.
If the game is a good game, and if their account management systems are good systems, one person pissing and moaning about the game doesn't mean anything. It doesn't matter how many forum screenshots they post or how many Twits (Twitters?) they post. It doesn't matter how outraged anyone gets about the whole thing. It will either be a good game, or it won't. People will buy the game to find out, even if one person is all bent out of shape. I mean, if people are still trying out WarZ, whatever it's called and people are still trying Mortal Online then people will still try Rust.
I can not remember winning or losing a single debate on the internet.
First off I'm not sure if this has been mentioned but your game account and forum account are separate, meaning that just because you get banned on the forums you can still receive your key and play the game (It was like this pre-steam launch as well).
No one was getting ripped off here, some dude just got his forum account banned because he was spamming support and encouraging others to do so since he didin't receive his alpha key right away.
Now the OP is trying to blow everything out of proportion here by taking advantage of people who are ignorant on how the system works.
Telling customers to 'Fuck Off' is good business practice when someone makes a post saying "Answer the fucking problem instead of banning people!"?
He is some how this terrible customer for saying that? The post above him saying "Spam customer support tickets to get them to answer faster" is not the OP.
Not to mention the dev publicly states to everyone following his twitter to 'Fuck Off' if they don't support him in his completely biased view point.
The OP simply said ONE, not 2, not 3, not 500 curse word to describe his frustration with not having his game key emailed to him. How, is banning him good customer support practice? How is that going to encourage others to buy their game when they can't even take one curse word that mind you wasn't directed at them, but at the situation and go on a crazy ban spree.
I know if I was ever interested in this game I sure as hell am not buying a game from an egotistical developer such as this tool.
A bm OP and a bm developer. I for example had an intention to buy this game. Now, nah, don like the company, thanks. If you start from the devs down to the players this games community must be the worst out there.
I was watching the auction for their keys and one went in like the first 7 minutes.... i was looking around went back to the auction page and they were sold out at the auction was around $35.00.... I am not buying that all other 9 keys went for $35.00+
First off I think the auction is rigged, and 2nd after reading your post and seeing some other reports of the game, glad I didn't get a key.
If you're still interest you can get the game (acces) with Steam for 18,99€ . If you can't acces the game, well steam does provide a pretty well known good service. Atleast from my own experiance.
Not really sure why people pay $ 35,00 for it....
It's on my game-list but for now I keep playing State of Decay and trying to max out all perks at my home-base aswell maxing all survivors living there.
By all means, keep pretending to be an expert on human nature. I'm sure the customer service expert and the legal expert will show up shortly too.
Says the backseat psychologist, you might want to take your own advice.
Is there a bigger picture that the rest of us are missing? The personal attack on Lizardbones seemed to come from left field.
Personal attack? Calm down sparkplug, nobody was "attacked...
Amazing. It's perfectly acceptable for him to make an off the cuff comment about me "pretending to be an expert on human nature", but not acceptable for me to respond in similar fashion when it's clear he isn't an expert on psych?
Comments
1.) If you actually purchased a product from their site or service and they failed to deliver the purchase you can contact Pay-Pal and get your money back, so they get a complaint on their email account used for PayPal, don't let it go past 30 days a weeks time should be enough to get it resolved.
2.) If PayPal refuse to do anything go through your credit-card issuer.
3.) If both fail go to a small claims court file for legal fees, and the money you lost. The point you are trying to make here is that you lost money where it just be $5, and that they took your money and didn't deliver the product you purchased.
About Rust.
. My friend plays rust, I am not buying it simply because its not the game I am looking for due to how it is being developed.
.I looked at their forums the forums look Poorly Created, Worse than I could even do making a free forum, or hosting one just looks very un-professional.
. I too wouldn't really recommend buying rust until they improve the development of the game base
.Based on What I read on the forum which I checked out all I see is user was banned for saying this.
"Everyone make a ticket and spam their issue box, it'll get solved faster."
Perhaps they deserve a warning for this, but a perm.ban just for this is pretty stupid I too would be an upset customer after not getting the product or service I paid for, this goes to show that they have bad customer service anyways, they should have had it fixed up to give away keys properly that were paid for before ever selling the product/early access.
Perhaps they need to re-think about banning players like this because I too would say for perm.banning for this reason don't buy their game.
if that is truly the case, then they should at least pay the guy back his money, because at the moment, the dev is looking extremely dodgy, either their in some kind of meltdown, or their banning to prevent people advertising a problem. I don't know if the game is any good, but even assuming it is, i'd give it a huge 'avoid for the time being' until can be sure that they are 100% above board, because it does come across as a bit dodgy.
Or people could take it as an example of a developer who just doesn't feel like perpetuating the subculture of people who think that paying money entitles them to act however they want.
if that is truly the case, then they should at least pay the guy back his money, because at the moment, the dev is looking extremely dodgy, either their in some kind of meltdown, or their banning to prevent people advertising a problem. I don't know if the game is any good, but even assuming it is, i'd give it a huge 'avoid for the time being' until can be sure that they are 100% above board, because it does come across as a bit dodgy.
We have no way of knowing if the person got their money back, got their key or what. That's the problem with threads like these. It's the problem with the people who chime in to say they've had no issues. It could all be true, only part of a real story or it could be an elaborate fabrication mixing reality and fantasy to stroke someone's ego.
I can not remember winning or losing a single debate on the internet.
The original poster said the redirect took him to an error and he suggested if others are having the same issue they should submit a ticket. This is hardly a rude, mean or disrespectful post in any way. Had a normal person been the forum mod, he would have simply posted for people to wait an hour or two due to the backlog. This was hardly a ban worthy post and does show the recent trend of extreme censorship on indy game forums. This is not a way to win customers.
Which is why i said avoid for the time being, until know that everything is above board or not. If it was that clear cut that they were dodgy, Then i'd suggest people avoided it completely. The trouble is at the moment, it doesn't look that clear cut. Hopefully i'm misreading things, but sometimes it really does pay to be cautious.
wasent about to buy it but now i clearly wont even think about it.
best thing is we should share it through some more forums to show all how they handle with customers
Cussing and trying to convince people to spam their CS is bad form, and if I were a moderator I'd have probably handed out a temp ban, or even a permanent one depending on their post history.
On the other hand, bragging about telling customers to f*ck off is equally stupid. Making statements like that will cost them customers in the long run, customers which they very well may need at some point. Furthermore, the vast majority of potential customers aren't going to research this, or attempt to get both sides of the story. Most people are lazy & will just take anything thrown their way at face value, something which is exacerbated by the current trend of demonizing any company, small or large, for any sort of actual or perceived misconduct toward customers.
This whole situation could have been avoided if just one side or the other had kept their cool. Instead everybody overreacted, and now there's an issue.
Politeness & respect go a lot further (with a few exceptions) then cussing, snide comments and rude behavior, people.
AN' DERE AIN'T NO SUCH FING AS ENUFF DAKKA, YA GROT! Enuff'z more than ya got an' less than too much an' there ain't no such fing as too much dakka. Say dere is, and me Squiggoff'z eatin' tonight!
We are born of the blood. Made men by the blood. Undone by the blood. Our eyes are yet to open. FEAR THE OLD BLOOD.
#IStandWithVic
Exactly.
Garry Newman is probably one of the coolest dudes the internet has ever seen. If you've had any interaction with the man, in any way, shape or form, you wouldn't be accusing him of anything - he's a real stand up fella.
I purchased a key for the game right before this stopped selling them on the website, prior to early access on Steam. Received it quickly and without any problem. Have been playing ever since without issue.
I purchased a second key yesterday, for a close pal of mine, which I also received quickly and without issue. He has been playing since last night without issue.
PEBKAC imho.
What about the people who chime in, yet have zero experience dealing with the company, no intent on purchasing said title in question, and just form assumptions based solely on the internet rant of some random individual who claims he was "ripped off"?
Those individuals are the most toxic of all *cough*.
Those individuals are the most toxic of all *cough*.
How would you know how much experience those people have in dealing with the company, whether they've actually purchased anything from the company and whether or not their opinions are based on experience or fantasy? You wouldn't. The scenario you've described is someone making an assumption based on assumed assumptions.
This thread (and threads like it) do not provide useful information on whether or not someone should buy early access to the game.
I can not remember winning or losing a single debate on the internet.
It's called common sense, and it isn't difficult to determine whether someone has or has not done the above simply by the way they act and/or the statements they make.
Keep grasping at straws though, by all means.
How would you know how much experience those people have in dealing with the company, whether they've actually purchased anything from the company and whether or not their opinions are based on experience or fantasy?
It's called common sense, and it isn't difficult to determine whether someone has or has not done the above simply by the way they act and/or the statements they make.
Keep grasping at straws though, by all means.
By all means, keep pretending to be an expert on human nature. I'm sure the customer service expert and the legal expert will show up shortly too.
I can not remember winning or losing a single debate on the internet.
I agree.
However, it also doesn't help that there is a torrential flood of whiny bitch kids/adults who purchase early access titles from Steam without realizing what they are getting into, and then proceed to flame the living shit out of the product based on nothing more than spite born out of ignorance.
Says the backseat psychologist, you might want to take your own advice.
Is there a bigger picture that the rest of us are missing? The personal attack on Lizardbones seemed to come from left field.
However, it also doesn't help that there is a torrential flood of whiny bitch kids/adults who purchase early access titles from Steam without realizing what they are getting into, and then proceed to flame the living shit out of the product based on nothing more than spite born out of ignorance.
My goodness. The internet must be a constant source of shock and outrage for you. Luckily the developer seems to realize the position they are in and are responding according to their own best interests. They don't have to take cr@p from anyone they don't want to, so they don't. Go figure.
If the game is a good game, and if their account management systems are good systems, one person pissing and moaning about the game doesn't mean anything. It doesn't matter how many forum screenshots they post or how many Twits (Twitters?) they post. It doesn't matter how outraged anyone gets about the whole thing. It will either be a good game, or it won't. People will buy the game to find out, even if one person is all bent out of shape. I mean, if people are still trying out WarZ, whatever it's called and people are still trying Mortal Online then people will still try Rust.
I can not remember winning or losing a single debate on the internet.
First off I'm not sure if this has been mentioned but your game account and forum account are separate, meaning that just because you get banned on the forums you can still receive your key and play the game (It was like this pre-steam launch as well).
No one was getting ripped off here, some dude just got his forum account banned because he was spamming support and encouraging others to do so since he didin't receive his alpha key right away.
Now the OP is trying to blow everything out of proportion here by taking advantage of people who are ignorant on how the system works.
Telling customers to 'Fuck Off' is good business practice when someone makes a post saying "Answer the fucking problem instead of banning people!"?
He is some how this terrible customer for saying that? The post above him saying "Spam customer support tickets to get them to answer faster" is not the OP.
Not to mention the dev publicly states to everyone following his twitter to 'Fuck Off' if they don't support him in his completely biased view point.
The OP simply said ONE, not 2, not 3, not 500 curse word to describe his frustration with not having his game key emailed to him. How, is banning him good customer support practice? How is that going to encourage others to buy their game when they can't even take one curse word that mind you wasn't directed at them, but at the situation and go on a crazy ban spree.
I know if I was ever interested in this game I sure as hell am not buying a game from an egotistical developer such as this tool.
What is the problem?
A bm OP and a bm developer. I for example had an intention to buy this game. Now, nah, don like the company, thanks. If you start from the devs down to the players this games community must be the worst out there.
If you're still interest you can get the game (acces) with Steam for 18,99€ . If you can't acces the game, well steam does provide a pretty well known good service. Atleast from my own experiance.
Not really sure why people pay $ 35,00 for it....
It's on my game-list but for now I keep playing State of Decay and trying to max out all perks at my home-base aswell maxing all survivors living there.
The devs response to your childish behaviour is .... well uhm.. childish..
I wont support this game.
Personal attack? Calm down sparkplug, nobody was "attacked...
Amazing. It's perfectly acceptable for him to make an off the cuff comment about me "pretending to be an expert on human nature", but not acceptable for me to respond in similar fashion when it's clear he isn't an expert on psych?
Holy double standard Batman!
- GMod has been selling consistently on Steam since 2006.
- Garry Newman has always had a take no shit attitude, which has never, ever effected his sales negatively.
- Rust is extremely popular among sandbox survival fans at the moment and gaining more and more popularity with each passing day.
A trifecta of reasons why you couldn't be more wrong.