This is what Garry really thinks about complaining customers
Rizz
The first 2 images I'm having trouble reading what is written (text is way too small). Any chance you could translate or make another image where the text is much larger? Also, sorry to hear about the way they dealt with you and others. I was on the fence about this game. I doubt i'll give them my money after this.
Originally posted by Dwigo With attitudes like that they won't be in a position where they can refuse peoples money soon :P
- GMod has been selling consistently on Steam since 2006.
- Garry Newman has always had a take no shit attitude, which has never, ever effected his sales negatively.
- Rust is extremely popular among sandbox survival fans at the moment and gaining more and more popularity with each passing day.
A trifecta of reasons why you couldn't be more wrong.
He cannot be wrong yet because he just stated a prediction. We will see maybe you are wrong, things change pretty fast and bad news spread even faster.
you make it seem like this "no shit attitude" is something good but in fact it is a low tolerance attitude and a quick emotional reaction. Very egotistical. Nothing to be praised about.
I read many changed their mind about buying this game and I am one of them.
By all means, keep pretending to be an expert on human nature. I'm sure the customer service expert and the legal expert will show up shortly too.
Says the backseat psychologist, you might want to take your own advice.
Is there a bigger picture that the rest of us are missing? The personal attack on Lizardbones seemed to come from left field.
Personal attack? Calm down sparkplug, nobody was "attacked...
Amazing. It's perfectly acceptable for him to make an off the cuff comment about me "pretending to be an expert on human nature", but not acceptable for me to respond in similar fashion when it's clear he isn't an expert on psych?
Holy double standard Batman!
Yes because that was the first shot fired between you two right ?
I see this as both parties are childish here. I purchased both 7 days to die and the dead linger and support both dev studios , with neither of them acting like this for sure. Though the dead linger main dev never does meet his own goal marks for releases and tends to also not be politically correct with dealing with his customers. Rust though honestly reeks of adolescent angry teen boys just like Day Z was and War Z and it seems to prove it with the way people are acting on their forums and the company itself being rude back to their customer base. I know I will not be wasting my hard earned money on supporting games like this when there is real indie devs out there making ten times better games that actually keep civil and politically correct with their player base.
Funny how often we complain about bad communities, but when a dev takes a no nonsense approach we complain about it. I see it as this. I work in a store and if you do get something you payed for you can come to me and tell me and I help you solve it. If you come to me and DEMAND I fucking fix it. Then I tell you that you need to calm down so we can normally talk and after that I help you.
I think most of us find it unacceptable for someone to go to someone and act like that. Many of those even agree that such a person first need to calm down before receiving help. Why would it be different when behind a keyboard? Why should those hard working people take you altitude? Why do people (who often would not find it acceptable behaviour when in a store or talking to someone on a phone) believe it to be normal on the internet? Yes they messed up, that does not give you any right anywhere to act like that and start to swear on there forums.
Originally posted by cronius77 I know I will not be wasting my hard earned money on supporting games like this when there is real indie devs out there making ten times better games that actually keep civil and politically correct with their player base.
But he is civil and politically correct. He simply stated he does not need his consuming if he act like that (with is civil and pretty standard in any other (non online) company! If you act like that when you enter a bank, I can ensure you, you will be pointed to the door!) and it does not seem he is biased about there race, genders, or whatever. So he is also politically correct.
Truly successful developers are able to calm people that are initially upset at their product, then subsequently convert them into believers and gain their confidence and trust by rectifying the problem.
It doesn't matter if Garry Newman has a "take no shit" attitude, at the end of the day he's developing a video game, not curing cancer. If he charged a customer for a good, he should take the professional approach by at least acknowledging that some type of effort is put forth to remedy the issue.
The way he handled this situation simply displays his immaturity and lack of professionalism. Companies with leaders as such will have that toxic attitude permeate throughout its branches and eventually crumble. I'm sure Newman will fade into obscurity unless he matures out of his current state of mind.
As such, a bump for people to steer away from this product.
Originally posted by cronius77 I know I will not be wasting my hard earned money on supporting games like this when there is real indie devs out there making ten times better games that actually keep civil and politically correct with their player base.
But he is civil and politically correct. He simply stated he does not need his consuming if he act like that (with is civil and pretty standard in any other (non online) company! If you act like that when you enter a bank, I can ensure you, you will be pointed to the door!) and it does not seem he is biased about there race, genders, or whatever. So he is also politically correct.
Eh? Where he simply stated that? Did I read the wrong op?
Hmm last time I read the devs response it was full of ad hominem statements and was nowhere near civil.
Oh no, you cant call a bank employee that is calling you rude, nasty and "you are everything that is wrong with consumers" (what is wrong with consumers btw?) civil.
A civil person has no need to insult others.
CIVIL (adjective) not rude; marked by satisfactory (or especially minimal) adherence to social usages and sufficient but not noteworthy consideration for others
Telling customers to 'Fuck Off' is good business practice when someone makes a post saying "Answer the fucking problem instead of banning people!"?
He is some how this terrible customer for saying that? The post above him saying "Spam customer support tickets to get them to answer faster" is not the OP.
Not to mention the dev publicly states to everyone following his twitter to 'Fuck Off' if they don't support him in his completely biased view point.
The OP simply said ONE, not 2, not 3, not 500 curse word to describe his frustration with not having his game key emailed to him. How, is banning him good customer support practice? How is that going to encourage others to buy their game when they can't even take one curse word that mind you wasn't directed at them, but at the situation and go on a crazy ban spree.
I know if I was ever interested in this game I sure as hell am not buying a game from an egotistical developer such as this tool.
Finally someone who took the time to read trough before posting! I guess i should not have said "fucking fix problem" but i was indeed very pissed for multiple reasons, including that it was my only day off work that week and that my friend had the same problem. I usually don't rant for no reason or become toxic, but i have problems to deal with a situation where i feel being ripped-off. (btw: I got the money back after filling a complaint at paypal).
I told Garry this was going to backfire. We had a long email conversation about "customers". He doesn't see himself in error only the others. He is persuaded that his "way" of handling customers makes him some kind of "martyr" in the game industry. Im not a very mature person i know that but if i spent my money i work hard for and you dont give me what i paid for and ban me ... I dont know i guess in RL i would have done something worse then posting on a message board.
Thanks to this post I went and got myself a copy was not even aware Gary was working on something else. Not sure what the OP's issue is but support have been helpful from my experience. Totally the opposite from what the OP is making out.
There is proven evidence on his twitter account non-fakable so the only one making stuff out is you fanboy / aka employee
what counts for me is the fact that due to this post a lot of people have decided to skip this company's product.Even if its only 100 out of 1800, that's around 3500$ net loss for what he said about customers. Maybe that maniac gets the message that his statements are bad for business it's no rocket science.
I work for Facepunch ? Am I a fanboy ? I played a total of 3 hours that is all. Still early alpha so not getting into it yet.
I was posting the truth about myself having no issues. Just because someone does not agree with you or your experience does not make them a fanboy or an employee that is just you trolling like I believe this entire thread is just a troll post. You posted your experience I posted mine which was the total opposite.
Good luck in your personal campaign of steering people away from the game you are really showing them /sarcasm
Originally posted by toshi83 Truly successful developers are able to calm people that are initially upset at their product, then subsequently convert them into believers and gain their confidence and trust by rectifying the problem.It doesn't matter if Garry Newman has a "take no shit" attitude, at the end of the day he's developing a video game, not curing cancer. If he charged a customer for a good, he should take the professional approach by at least acknowledging that some type of effort is put forth to remedy the issue.The way he handled this situation simply displays his immaturity and lack of professionalism. Companies with leaders as such will have that toxic attitude permeate throughout its branches and eventually crumble. I'm sure Newman will fade into obscurity unless he matures out of his current state of mind.As such, a bump for people to steer away from this product.
And yet there are over 9k people playing the game through Steam with peak players at over 11k so far today. That's what, $220,000 or so in revenue? That's not too bad for an indie game with very little advertising.
I mentioned this earlier, but I think it bears repeating here. If the game is a good game, it will sell. It doesn't matter how much of a d!ck the developer is if the game works as advertised. The developer can ban people who try to get banned from their forums left and right and it will change absolutely nothing. People can post until their fingers bleed here and again, it will change nothing. The only thing that matters is the game.
I can not remember winning or losing a single debate on the internet.
Weird... I've literally never heard of this game until this thread. As for whose right, whose wrong, I believe the OP was somewhat understandably upset and slipped and used one bad word that was never even directed at anyone, but at the situation. I think this Gary guy overreacted by banning him, and I also don't view this as a good way to interact with your customers.
They are a business, and should respond in a professional manner, not troll or induce flaming. It doesn't matter if this is "Gary's way" or whatever the hell you want to call it. This isn't how someone running a company should (re)act towards their customers.
If I ordered an item online and there was a problem with it, I'd be sending it back for a refund, and you can bet the company wouldn't be saying "We are in a position where we can tell you to f*ck off because we have enough other loyal customers." This is why I hate Twitter. There are always people that just shouldn't be allowed to have a twitter account.
"I mentioned this earlier, but I think it bears repeating here. If the game is a good game, it will sell. It doesn't matter how much of a d!ck the developer is if the game works as advertised. The developer can ban people who try to get banned from their forums left and right and it will change absolutely nothing. People can post until their fingers bleed here and again, it will change nothing. The only thing that matters is the game."
I am sorry, Lizardbones, but I do not agree with you. There is something called customer/product loyalty out there. And I, for one, am a huge fan of it. But it goes both ways. If I shop in a store, and I do not feel welcomed, or worse, If I am spoken to rudely, I will not ever shop in that store again. The same goes for this situation. Based on what I have read, this guy Garry Newman does not sound like anyone I would like to do business with. He is hurting his own business. And if you think that his bad attitude hasn't hurt his pocket, you are very wrong.
I have been in the retail customer service business for over 29 years, and I have wanted to say and do the same things that Garry Newman has done. But as a business professional, I understand that it would be a grave mistake. There is an old saying... If you do a good deed, They will tell 5 people, If you do a bad deed, They will tell 25 people" This Garry Newman has done a very bad deed toward his new company. He has personally lost many potential customers because of it, including me. I could care less if this game is the greatest thing since sliced bread.... I will never give a dime to a company run by a person who treats his customers this way.
Originally posted by jacktors "I mentioned this earlier, but I think it bears repeating here. If the game is a good game, it will sell. It doesn't matter how much of a d!ck the developer is if the game works as advertised. The developer can ban people who try to get banned from their forums left and right and it will change absolutely nothing. People can post until their fingers bleed here and again, it will change nothing. The only thing that matters is the game." I am sorry, Lizardbones, but I do not agree with you. There is something called customer/product loyalty out there. And I, for one, am a huge fan of it. But it goes both ways. If I shop in a store, and I do not feel welcomed, or worse, If I am spoken to rudely, I will not ever shop in that store again. The same goes for this situation. Based on what I have read, this guy Garry Newman does not sound like anyone I would like to do business with. He is hurting his own business. And if you think that his bad attitude hasn't hurt his pocket, you are very wrong. I have been in the retail customer service business for over 29 years, and I have wanted to say and do the same things that Garry Newman has done. But as a business professional, I understand that it would be a grave mistake. There is an old saying... If you do a good deed, They will tell 5 people, If you do a bad deed, They will tell 25 people" This Garry Newman has done a very bad deed toward his new company. He has personally lost many potential customers because of it, including me. I could care less if this game is the greatest thing since sliced bread.... I will never give a dime to a company run by a person who treats his customers this way.
And yet Rust has sold at least 12k copies in its alpha state with little or no advertising. Garry's Mod has made something like $22M. I would assume the developer's behavior has been more or less the same this whole time, and it hasn't seemed to slow anything down. I can only surmise that the product is one that people will buy regardless of how much of a d!ck the developer is. Or, perhaps the developer isn't as much of a d!ck as we've been lead to believe.
I can not remember winning or losing a single debate on the internet.
OP was banned for being abusive and flaming on the forums. The OP of the thread he was banned in was banned for encouraging people to spam customer service. As Garry says, being abusive is not how you get help, and they are in a position where they don't have to put up with it.
so it is ok to not give someone what they paid for, procrastinate and make excuses, then ban them when they get upset when they get no reply?
I don't think the developers attitude was the best route possible but as soon as you swear at customer support, you automatically turn the conversation from constructive to abusive. Swearing to customer server is never a way to get what you want. Unfortunately, as soon as you start swearing your point becomes moot and they don't have to deal with you anymore. You or I may not like that but that's just the way of the world.
If you don't get your key as they said in new 1h contact paypal stuff also there should be a way to return your money I don't remember but paypal have such policy. I bought an Laptop from Asia some where and after 4 weeks didn't receive it and Paypal returned me ALL money every penny.
And thnaks for Sharing I guess this is second time I see such crap . If I'm not wrong something similar happen in WarZ xD
their moderators are so unprofessional and react with emotion to what user say that's funny
Originally posted by Dwigo With attitudes like that they won't be in a position where they can refuse peoples money soon :P
- GMod has been selling consistently on Steam since 2006.
- Garry Newman has always had a take no shit attitude, which has never, ever effected his sales negatively.
- Rust is extremely popular among sandbox survival fans at the moment and gaining more and more popularity with each passing day.
A trifecta of reasons why you couldn't be more wrong.
It may not have effected him before but it's effecting him now. You can add my name to the list of people that won't buy a product from him or his studio in the future. Really it doesn't even relate to forum bans either. Clearly he does not have any respect for potential consumers based on his statements on Twitter.
Comments
The first 2 images I'm having trouble reading what is written (text is way too small). Any chance you could translate or make another image where the text is much larger? Also, sorry to hear about the way they dealt with you and others. I was on the fence about this game. I doubt i'll give them my money after this.
He cannot be wrong yet because he just stated a prediction. We will see maybe you are wrong, things change pretty fast and bad news spread even faster.
you make it seem like this "no shit attitude" is something good but in fact it is a low tolerance attitude and a quick emotional reaction. Very egotistical. Nothing to be praised about.
I read many changed their mind about buying this game and I am one of them.
Yes because that was the first shot fired between you two right ?
Funny how often we complain about bad communities, but when a dev takes a no nonsense approach we complain about it. I see it as this. I work in a store and if you do get something you payed for you can come to me and tell me and I help you solve it. If you come to me and DEMAND I fucking fix it. Then I tell you that you need to calm down so we can normally talk and after that I help you.
I think most of us find it unacceptable for someone to go to someone and act like that. Many of those even agree that such a person first need to calm down before receiving help. Why would it be different when behind a keyboard? Why should those hard working people take you altitude? Why do people (who often would not find it acceptable behaviour when in a store or talking to someone on a phone) believe it to be normal on the internet? Yes they messed up, that does not give you any right anywhere to act like that and start to swear on there forums.
But he is civil and politically correct. He simply stated he does not need his consuming if he act like that (with is civil and pretty standard in any other (non online) company! If you act like that when you enter a bank, I can ensure you, you will be pointed to the door!) and it does not seem he is biased about there race, genders, or whatever. So he is also politically correct.
Truly successful developers are able to calm people that are initially upset at their product, then subsequently convert them into believers and gain their confidence and trust by rectifying the problem.
It doesn't matter if Garry Newman has a "take no shit" attitude, at the end of the day he's developing a video game, not curing cancer. If he charged a customer for a good, he should take the professional approach by at least acknowledging that some type of effort is put forth to remedy the issue.
The way he handled this situation simply displays his immaturity and lack of professionalism. Companies with leaders as such will have that toxic attitude permeate throughout its branches and eventually crumble. I'm sure Newman will fade into obscurity unless he matures out of his current state of mind.
As such, a bump for people to steer away from this product.
Eh? Where he simply stated that? Did I read the wrong op?
Hmm last time I read the devs response it was full of ad hominem statements and was nowhere near civil.
Oh no, you cant call a bank employee that is calling you rude, nasty and "you are everything that is wrong with consumers" (what is wrong with consumers btw?) civil.
A civil person has no need to insult others.
CIVIL (adjective)
not rude; marked by satisfactory (or especially minimal) adherence to social usages and sufficient but not noteworthy consideration for others
Saw topic .. made account.. posted.. got banned... now satisfied.
Ah.. how I do love companies like this... now to watch and wait as they crash and burn.
Finally someone who took the time to read trough before posting! I guess i should not have said "fucking fix problem" but i was indeed very pissed for multiple reasons, including that it was my only day off work that week and that my friend had the same problem. I usually don't rant for no reason or become toxic, but i have problems to deal with a situation where i feel being ripped-off. (btw: I got the money back after filling a complaint at paypal).
I told Garry this was going to backfire. We had a long email conversation about "customers". He doesn't see himself in error only the others. He is persuaded that his "way" of handling customers makes him some kind of "martyr" in the game industry. Im not a very mature person i know that but if i spent my money i work hard for and you dont give me what i paid for and ban me ... I dont know i guess in RL i would have done something worse then posting on a message board.
I work for Facepunch ? Am I a fanboy ? I played a total of 3 hours that is all. Still early alpha so not getting into it yet.
I was posting the truth about myself having no issues. Just because someone does not agree with you or your experience does not make them a fanboy or an employee that is just you trolling like I believe this entire thread is just a troll post. You posted your experience I posted mine which was the total opposite.
Good luck in your personal campaign of steering people away from the game you are really showing them /sarcasm
And yet there are over 9k people playing the game through Steam with peak players at over 11k so far today. That's what, $220,000 or so in revenue? That's not too bad for an indie game with very little advertising.
I mentioned this earlier, but I think it bears repeating here. If the game is a good game, it will sell. It doesn't matter how much of a d!ck the developer is if the game works as advertised. The developer can ban people who try to get banned from their forums left and right and it will change absolutely nothing. People can post until their fingers bleed here and again, it will change nothing. The only thing that matters is the game.
I can not remember winning or losing a single debate on the internet.
Weird... I've literally never heard of this game until this thread. As for whose right, whose wrong, I believe the OP was somewhat understandably upset and slipped and used one bad word that was never even directed at anyone, but at the situation. I think this Gary guy overreacted by banning him, and I also don't view this as a good way to interact with your customers.
They are a business, and should respond in a professional manner, not troll or induce flaming. It doesn't matter if this is "Gary's way" or whatever the hell you want to call it. This isn't how someone running a company should (re)act towards their customers.
If I ordered an item online and there was a problem with it, I'd be sending it back for a refund, and you can bet the company wouldn't be saying "We are in a position where we can tell you to f*ck off because we have enough other loyal customers." This is why I hate Twitter. There are always people that just shouldn't be allowed to have a twitter account.
Smile
"I mentioned this earlier, but I think it bears repeating here. If the game is a good game, it will sell. It doesn't matter how much of a d!ck the developer is if the game works as advertised. The developer can ban people who try to get banned from their forums left and right and it will change absolutely nothing. People can post until their fingers bleed here and again, it will change nothing. The only thing that matters is the game."
I am sorry, Lizardbones, but I do not agree with you. There is something called customer/product loyalty out there. And I, for one, am a huge fan of it. But it goes both ways. If I shop in a store, and I do not feel welcomed, or worse, If I am spoken to rudely, I will not ever shop in that store again. The same goes for this situation. Based on what I have read, this guy Garry Newman does not sound like anyone I would like to do business with. He is hurting his own business. And if you think that his bad attitude hasn't hurt his pocket, you are very wrong.
I have been in the retail customer service business for over 29 years, and I have wanted to say and do the same things that Garry Newman has done. But as a business professional, I understand that it would be a grave mistake. There is an old saying... If you do a good deed, They will tell 5 people, If you do a bad deed, They will tell 25 people" This Garry Newman has done a very bad deed toward his new company. He has personally lost many potential customers because of it, including me. I could care less if this game is the greatest thing since sliced bread.... I will never give a dime to a company run by a person who treats his customers this way.
And yet Rust has sold at least 12k copies in its alpha state with little or no advertising. Garry's Mod has made something like $22M. I would assume the developer's behavior has been more or less the same this whole time, and it hasn't seemed to slow anything down. I can only surmise that the product is one that people will buy regardless of how much of a d!ck the developer is. Or, perhaps the developer isn't as much of a d!ck as we've been lead to believe.
I can not remember winning or losing a single debate on the internet.
so it is ok to not give someone what they paid for, procrastinate and make excuses, then ban them when they get upset when they get no reply?
but whatever, its a niche game,
over 20 years of mmorpg's and counting...
If you don't get your key as they said in new 1h contact paypal stuff also there should be a way to return your money I don't remember but paypal have such policy. I bought an Laptop from Asia some where and after 4 weeks didn't receive it and Paypal returned me ALL money every penny.
And thnaks for Sharing I guess this is second time I see such crap . If I'm not wrong something similar happen in WarZ xD
their moderators are so unprofessional and react with emotion to what user say that's funny
It may not have effected him before but it's effecting him now. You can add my name to the list of people that won't buy a product from him or his studio in the future. Really it doesn't even relate to forum bans either. Clearly he does not have any respect for potential consumers based on his statements on Twitter.
Steam: Neph