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Carbine being suspicious about FPS performance.
I posted today on the official Wildstar forums, pretty much asking Carbine if the game would be optimized before launch. Before that, another member was complaining about the same problems, and Carbine responded by locking the forum post itself saying, "FPS is a known issue, so this thread doesn't help anyone."
But wait? I thought the fanboys of this game said they run this game at a trillion fps per second and it performs great? But that is a different conversation for another day.
Anyway,I asked Carbine since they pride themselves on being open, if they were in fact going to fix the performance issue because it is a known problem. Not only did they delete my post, they also deleted the other guy's post as well.
We were rude, we weren't trolling, we simply wanted to know if the issue would be fixed before launch, since the devs said so themselves it's a problem. If it would be optimized.
i7-4770K, SLI 780ti's.
So I decided try a different route, talk to customer service. I sent them a message pretty much asking if the game plans on being optimized at launch. Not only did they not address the question at all, they pretty much said, "Give us the serial number, and last four digits of your credit card, and we would be happy to refund you."
I started off not a fan of this game, but a Vanilla WoW friend of mine is getting it, so I figured I'd try it as well. He is going to be 40 man raiding. Miss that.
In any case, I told them, in a second email, that I had no issue with the game itself overall, that I really am just concerned about performance with the graphics engine themselves. That all they had to do is tell me the game is going to be optimized for launch, and I won't need to be refunded.
I get a second email back, again them not replying to my question. Pretty much saying, 'Sorry you aren't happy with the game, as we said earlier, we would be more than happy to give you a refund. If you ever rebuy Wildstar just know, you will never be able to play on this email. You will have to create a whole new account to play."
So I guess, I will just end up getting a refund, even though that isn't what I want. I like the game, but if you look at the evidence, there is a possibility Carbine knows the engine they use has problems, and they can't fix it.
NCsoft could have very well imposed their will on them, based on how much was invested, to keep they fact it can't be optimized under wraps. Did they offer me a refund? Sure. But how many people out there just think they game will be optimized and you will give a driver update to fix the problem?
If this possibility is wrong, great. Carbine just needs to come out and be honest about this. Say something, "Yes it will be optimized" or, "There is some problem but we are doing our best to fix it."
In any case this is a pretty big joke, I'll get a refund and go back to playing Elder Bots Online, I mean Elder Scrolls Online.
Believe me or not, think I am a liar or not.
In any case my gut says take the refund and run. I like Elder Scrolls Online, but I didn't pay for Elder Bots Online either.
Keep in mind, I said the game itself is good, I bought it, my friend bought it. I intended on playing it. I'm not even saying they are covering anything up, I am saying they very well could be. All I have to go off is this experience with a MOD and a customer service agent. It very well could just be a example of bad customer service.
"What tastes like purple?"
Comments
I am having the same problem with WS, fps-wise. My fps is in the toilet at all times when in the game world, although judging by the chat channel, it seems to be a problem few ppl are having.
Still, I was hoping that SOME optimization had been done since the last beta, we' re talking 7-15fps standing still, regardless of resolution or options selected.
My PC is mid-ranged and my connection is good.
I pre-ordered the $75 collector's version of the game, but I am now having serious misgivings.
Same problem here. Getting very concerned, especially since I bought from GMG & their policy states they don't give refunds once keys are provided (which wasn't disclosed before purchase).
Really hoping I didn't get stuck with a $56 turkey here. No reason performance should be so bad on a system which exceeds recommended specs.
AN' DERE AIN'T NO SUCH FING AS ENUFF DAKKA, YA GROT! Enuff'z more than ya got an' less than too much an' there ain't no such fing as too much dakka. Say dere is, and me Squiggoff'z eatin' tonight!
We are born of the blood. Made men by the blood. Undone by the blood. Our eyes are yet to open. FEAR THE OLD BLOOD.
#IStandWithVic
I tried Wildstar on 3 different specs (3 year old gaming laptop, AMD fx6300+AMD 7770, i5 Ivy+AMD7850) and it works just fine for me. OK, perfomance is not stellar, but what fresh MMO does have SLI/crossfire optimized during beta?
I have my issues with this game, but I'm not too worried about performance.
Customer service is NCSoft, so expect it to be as automated as it can get. They don't read anything and their replies are macros. I've had a similar experience with them and suspected they only scanned my mail's topic for keywords, as they returned something that didn't match my request.
As to the performace: i said it a few times already, unless Carbine has something up their sleeve the game will fall flat over its bad performance and likely take the Rift route. People with over the top machines and 25 fps won't suddenly get 50fps after Carbine "optimised" the client. Even if they squeeze out 20% what would be alot, the game runs still bad with 30fps.
The situation is not about "optimising" as in fiddling a bit here and there to situationally gain a frame or two, but about fixing their engine.
The fanboys claiming to run the game with 70fps on a laptop should post their settings and resolution before they belittle everyone who has 25fps on max, no shadows and 1920x1080 on a highend machine. Otherwise i call bs on that drivel.
I don't understand why you would expect CS to know what the developers intentions are, they have nothing to do with the development of the game.
A lot of times they don't even have anything to do with the company making the game other than that company pays them.
This is what I'm afraid of....I will prob cancel my pre-order this weekend =(
Farstryder,
A couple of friends are still in beta and throwing a fit over the current performance in WS. In the beginning it was smooth and we didn't have many issues (except that the game gave me weird headaches forcing me to move on for now) but suddenly bam! they are bitching and moaning.
At work someone brought up the game and one of them went off again about the issues. One of the programmers we work with kinda chuckled. He explained to my friend about the fun parts of programming, such as how breaking something is far easier than fixing it - One little bit of code can cause weeks/months worth of headaches and can cause even the most sane programmer to go bonkers because no matter how many times they review everything, every line, every character, they end up missing it. Then comes the facepalm moment when they finally discover it. They are ecstatic and at the same time beating themselves up for not finding it sooner. He also said that the plus side of all this is they usually learn to not piss off the code and make that mistake again.
There are 3 types of people in the world.
1.) Those who make things happen
2.) Those who watch things happen
3.) And those who wonder "What the %#*& just happened?!"
FWIW I've seen a couple of people mention that turning up the settings actually improved their FPS, might be worth a try.
Dunno, personally I haven't had any issues with it on ultra high. The only annoyance I've had, and it's a minor one, is the game won't connect with the authentication servers if I have the VPN on. Meh, no biggie, just have to remember to turn it off when playing.
rpg/mmorg history: Dun Darach>Bloodwych>Bards Tale 1-3>Eye of the beholder > Might and Magic 2,3,5 > FFVII> Baldur's Gate 1, 2 > Planescape Torment >Morrowind > WOW > oblivion > LOTR > Guild Wars (1900hrs elementalist) Vanguard. > GW2(1000 elementalist), Wildstar
Now playing GW2, AOW 3, ESO, LOTR, Elite D
Yes, the game has severe FPS problems at the moment, and many of us are on the fence about buying for that reason alone but, are you here to complain about that? Or is it about the poor CS? Or about your post being deleted? Or about all the bots in ESO?
Anyways good for Carbine on deleting your post. If you happen to notice new posts about that subject are created on a regular basis. Check General Discussion, there is a post about this same issue 15 pages long. I'm pretty sure Carbine has read about this problem and we could assume they are working on it for release. There is really no need to create yet another boring inane post about it on the forums.
I know most people that posts in forums pretty much believe they are entitled to a personal response from the developers. I mean "it's me, I'm special, the developers should answer MY post directly! Oh wait there's another post that talks about the exact same thing I'm posting about. Should I post there? Naaahhh... I'm special, they should read MY post and answer TO ME."
I find it hilarious that you even wrote to CS about it. Like, like OMG I want to speak to the Manager! Call your supervisor!!!1! this is outrageous!11!1!!!!
Don Quixote's Delusions
Right now there are some beta fix mods that work in the background to fix a bunch of UI issues that will streamline FPS issues and generally provide about a 5-15 FPS boost overall. However as a whole WS is very bad on the FPS. I run a i7 3770k with 32GB of RAM, with a GTX TITAN and I have some fairly noticable FPS drops in certain parts of the game with settings on high. I personally believe that the drops are lined to particle affects. Areas that have a lot of fire will cause massive hits to your performance.
With my current set up I shouldn't be anywhere close to having FPS issues on anything. Ever. But I will say that there are 'maybe', three spots in WS where you'll feel a bad FPS hit and they are quickly leveled through. Also every single patch has improved performance slightly, and all things considered, I would rather have a little bit of FPS issues rather than bugs or unfinished content.
This is something that we might have to give time for, and wait it out.
You really should try out call of duty pro mod with Jamaica Config and 250 fps go to America try it join a server from that country too then you go to china and try again same server but different country maybe you understand that fps is not everything.
Not a deal breaker but glad to know it's not just me. I get flamed in chat with "it's beta" every time I mention it.
Interesting. My gig is pretty much medium: i7 930, 8 gig ram, SSD and Amd 7850. I get minimum 50 fps no matter where i am and all of my settings are ultra high (except shadows, they are on medium).
Developers said "we are working on fps and optimization issues" lots of time before. They are still saying it. Just check reddit subforum of WS. Infact, i never seen a developer talks that much!
Right now, UI 2.0 problems (addons) are the number one suspect of fps loss. Lots of people had huge fps increases after turning off some ui addons (usually target frame and combat log ones). If you don't get any.. well, don't wait for the marvelous optimization patch, there won't be one. No game ever had one.
But wait for the open beta before making a decision. If it is something game related and not your gig (ui, addons, optimization etc etc), you will see an improvement by then. If your fps is still low in the open beta.. Well, it will be low on launch too. Don't expect miracles.
Edit: Thread title is misleading and awfully wrong. Reported. As i said, developers said that they are working on fps and optimization issues countless times before and still saying it. This is not a special thing, all developers say that.
Stages of a new mmo: 1) It's just beta. It still has plenty of time before release. 2) It just launched. Give it time. WoW wasn't built in a day. 3) We don't need you anyway. 4) F2P announced. 5)Huge influx of players. 6) Look how much has changed. 7) Cash shop is the only thing developed lately. 8) It has been a long journey and we thank everyone who was part of it. Shutting down in 3 months. (Courtesy of Robokapp.)
This ^^
All Time Favorites: EQ1, WoW, EvE, GW1
Playing Now: WoW, ESO, GW2
Agree.
Plus you ll have the chance to try the game on launch before you buy it (7 day trial), so you wont worry about loosing money if its not your cup of tea, or the performance isnt that good. At least WS, in contrary to other games, let you make up your own opinion, before they take your money
All Time Favorites: EQ1, WoW, EvE, GW1
Playing Now: WoW, ESO, GW2
During the beta, the game ran so poorly on my machine it was unplayable unless I turned the graphics down to pre-Quake (that'd be the first one, guys) quality. And this is a machine that runs Skyrim on ultra no problem. I see videos of the game where it's running very smoothly, so I think the performance issues are restricted to certain configurations. Hopefully will improve before launch. I won't be touching the game unless I can test if it will actually run for me, though.
If there's a trial that should be a great solution for me to check it out. The game does look like it could be fun. Just not at 10FPS.