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The MMORPG where CSR/DEVs/ are listening to the community more then others is.....

HefaistosHefaistos Member UncommonPosts: 388
in The Pub at MMORPG.COM

Carbine/Wildstar. Why ??? 

 

They are reading on reddit/wildstar and they care about you. Lots of employees on forum also. They are taking the feedback from you further and they interact with you like they are normal users. They will cheer on your screenshots, housing pictures, achievements. 

 

I saw on Reddit, account banned, owner made a post...and voila, in less then you can blink problem was solved.

http://www.reddit.com/r/WildStar/comments/27mm7y/account_suspended_for_166_hours/

 

I couldnt buy Deluxe version and my account was triggered NOT to accept paypal payments for Deluxe Upgrade. Sent an email to support when my time came and when they read it, in less then 2 hours, Support lifted all the payment restrictions for my account.

 

Hi CHRIS!

 

Every single day i see Carbine employees interacting with their players. Why others dont do it ? I dont know, different issues...but Carbine CSR support is freaking awesome.

 

Oh and btw i am one of those bashers, who bashed Wildstar for the low lvl skilled needed to play the game. Guess what, 25 lvls further, in Battlegrounds if you miss your telegraphs, you dont do any dmg.

This is a fast paced game and the features the game has are insane. 

 

Keep up the good work CRB_Employees!!

Comments

  • DistopiaDistopia Member EpicPosts: 21,183
    The funny part is...Everyone said this about ZOS...because ESO's devs made some last minute changes before the end of beta, all of sudden they were the ones who were listening and the good guys, the second something negative came up all of that went out of the window. They became the devil. All it takes is one misstep to change this whole perspective.

    For every minute you are angry , you lose 60 seconds of happiness."-Emerson


  • QuirhidQuirhid Member UncommonPosts: 6,230

    Rather than discussing how awesome Carbine's people are at interacting with their players, a better topic would be how the OP thinks how devs in general don't listen to their players.

    I don't think there is a dev that doesn't listen to their players. There is such a thing as "listening too much" though.

    I skate to where the puck is going to be, not where it has been -Wayne Gretzky

  • nariusseldonnariusseldon Member EpicPosts: 27,775
    Originally posted by Quirhid

    Rather than discussing how awesome Carbine's people are at interacting with their players, a better topic would be how the OP thinks how devs in general don't listen to their players.

    I don't think there is a dev that doesn't listen to their players. There is such a thing as "listening too much" though.

     

    Blizz listened to their players.

    Adding LFD/LFR is from popular request.

    D3 took off AH from popular request.

    There are tons of examples.

    "Listening too much"? It depends on whether you like the changes.

  • rojoArcueidrojoArcueid Member EpicPosts: 10,722
    they must have been listening to the wrong part of the community.




  • AzrileAzrile Member Posts: 2,582
    Originally posted by Quirhid

    Rather than discussing how awesome Carbine's people are at interacting with their players, a better topic would be how the OP thinks how devs in general don't listen to their players.

    I don't think there is a dev that doesn't listen to their players. There is such a thing as "listening too much" though.

    Absolutely.   Listening to players is more of a pitfall than a good thing.

    Devs need to be very careful about listening to feedback if it involves making the game more fun, or just making it easier. 

    The other part is that devs have to be smart about budgets,  players rarely think of those things.  For every ´fan´ supported thing you add, something else needs to be cut.

    I really think Devs should stay stepped back, and only listen to overall opinions about what is fun and what is not fun.  You start listening to players, you will have 1-button insta-kills, instant travel everywhere and no time-sinks at all.

  • nariusseldonnariusseldon Member EpicPosts: 27,775
    Originally posted by Azrile

    I really think Devs should stay stepped back, and only listen to overall opinions about what is fun and what is not fun.  You start listening to players, you will have 1-button insta-kills, instant travel everywhere and no time-sinks at all.

    Yeh, and instant travel + no time-sink make games more fun .. for me, and for many.

     

  • kjempffkjempff Member RarePosts: 1,759

    Listening to the players. Mmorpg dot com forums are full of players, and their opinions point in a thousand different directions. The best games are good because they followed their vision, and the same games started loosing their edge as soon as compromises on their vision were made by "listening to whin.. Err players" or by investors demands or marketing reasons.

    Staying true to a vision is indeed one of the hardest things to do as some compromises are ok within the vision, but others clash and explaining the difference by argumentation and reasoning is often umpossible or atleast very hard work.

     

    "I am my connectome" https://m.youtube.com/watch?v=HA7GwKXfJB0

  • JemcrystalJemcrystal Member UncommonPosts: 1,988

    Every mmo needs a huge staff of "listeners" answering emails but they need protocol as well.  There are different types of problems a player will have but most fall into two simple categories:  1) Game not working (tech).  2) Gameplay not satisfying (opinion).  The public communications staff (that includes forum moderators) needs to be aware of ways to defend themselves against trolling.  Get a nice balance in place with intelligent employees and you can have successful relationships between the game corp and players.

     

    I think this is a new concept and is still in it's baby stages.  



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