Square Enix has THE worst customer registration....period

Binny45

Figured I'd give the Realm Reborn a try with the 14 day free trial.

First off, register with a new account, supposed to get a code in the email (the code is only good for an hour), three hours later, no code.

So I go to register another account, able to login at their site, not a problem, go to login after installing the software, says the username/pw are invalid. Check the site again, all good. Check the software, doesn't exist.

So I go to support. Requires a login. Use the login that works on their site, nope, invalid.

Figuring there were different registrations for each site, try to register my user name, nope in use. Click recover password, I get the email. Change the password. Still able to get into the main site with the new password. No login for the game or the support site.

I know we're not allowed to swear here, otherwise there'd be a considerable amount of profanity here.

Screw Square Enix and the abomination they fell out of.

Copperfield

i tried something simliar with the account system.. wanted to try some mmo aswell.

 

Account invalid.. password not right.. 5 times checking ... copy paste it.. it will simply not work.

 

I gave up @ some point

Franconstein

I know this isn't a reasonable excuse, and I'm not trying to defend them, but both their websites (and therefore the game client) are managed separately. That's because they have their Asia version, and their EU/NA version, which are managed by different companies.

Mavolence

Can confirm, it is a horrible abomination. Screw that noise

Nanfoodle

SE account system is messed up lol. Been MMOing forever and I can say they have the most convoluted account process I have seen. Canceling a sub is also a mess.  

Binny45

So glad there was no money involved!

Bascola

Originally posted by Binny45

Figured I'd give the Realm Reborn a try with the 14 day free trial.

First off, register with a new account, supposed to get a code in the email (the code is only good for an hour), three hours later, no code.

So I go to register another account, able to login at their site, not a problem, go to login after installing the software, says the username/pw are invalid. Check the site again, all good. Check the software, doesn't exist.

So I go to support. Requires a login. Use the login that works on their site, nope, invalid.

Figuring there were different registrations for each site, try to register my user name, nope in use. Click recover password, I get the email. Change the password. Still able to get into the main site with the new password. No login for the game or the support site.

I know we're not allowed to swear here, otherwise there'd be a considerable amount of profanity here.

Screw Square Enix and the abomination they fell out of.

I honestly don't know what's so hard. They even made a site for 5 year old's with moogles and stuff. Honestly, this is trivial and i just tested it, it works fine.

Foomerang

No argument here.

Netspook

Originally posted by Nanfoodle
SE account system is messed up lol. Been MMOing forever and I can say they have the most convoluted account process I have seen. Canceling a sub is also a mess.  

Their account systems has ALWAYS been messed up.

Back in the old days when I played FFXI, it was hard to to get it running, harder to add a character slot, and even worse to cancel. One of many reasons were the names they used instead of account and character slots. I don't remember those names now, but I do remember I had to google to be sure what they meant.

And btw, I also tried to recover my password for a FFXIV trial recently. I had forgotten my password, resetting it didn't work, contacted support, and they demanded my password to reset it. Service and common sense isn't terms they're familiar with.

I know they're losing customers because of this, I have a friend to gave up getting an account running, after multiple and weird problems. I doubt it's an isolated case.