Just got my new Video card from New Egg and it does not work, help--SOLVED

eddieg50

I had a 7870 card that just seemed to die, wavy lines across the screen and after a restart the computer could not read the card (although I could go into safe mode). I bought a R9 380 at New Egg on sale based on help I received from this forum. Got the card  today, took out my old 4870 which I was using in place of my dead? 7870 , plugged in my new card-same slot-plugged in the two 6 pins from my power supply, connected my 8 pin from my moniter to the new card , turned on my computer and nothing just a blue screen? Took out my 8 pin from my moniter and plugged it into the second video card slot--nothing. Took out my new video card and plugged it into the second slot in my motherboard with the same results.    Is this brand new card dead? Should I be plugging something else in? Am I missing something? With my 7870 I just plugged in my 8 pin from my monitor , does this new card need something different?

My 4870 still seems to be working fine so at least I can get on the internet and still play some games, I spoke to a tech rep at new egg and told him what I did and he seemed to think that was it for trouble shooting and to just return it. Anything else I can do?   Thanks for your help in advance

I had to update my Bios and once I did that it worked and is great, witcher 3 at high to ultra, sunsets and rises-nice

eddieg50

Bump

keinersonerster

I'm not an expert, but I would google/use manual for installation instructions to make sure you have the right stuff plugged in.  Generally inside a pc stuff will only fit where its supposed to fit unless you jammed it in...same goes for cables.  Make sure power supply is big enough.  If still not working and power supply is good maybe delete driver so the windows default driver is used.  If you have access to another pc you can always try it in there to see if maybe the card is doa.  If nothing works RMA it.

Saxx0n

Do you have enough power from your power supply to run it?

Elevenb4

Saxx0n said:

Do you have enough power from your power supply to run it?

This was the first thing that I thought of too. How big is your power supply?

eddieg50

I have a corsair 650 watts, should be enough

eddieg50

I put the new r9 380 in the same slot that the 7870 was in, reconnected the two 6 slot cables from the power supply to the new card, took my 8 pin cable from my monitor and plugged it into the 8 pin slot on the video card , turned on the computer and nothing but blue screen.  tried the other 8 pin slot on my card but same thing, the fans seem to be working but not the video?  the instruction manual that came with card is useless, I will see if I can download one from the internet

eddieg50

damn that sucks, my 7870 dies, I order a R9 380 from New Egg, all excited when it arrives and that is dead also. I will not order Power Color again

Ridelynn

It happens from time to time. RMA is the least hassle option - at least it's pretty easy with Newegg.

Kiyoris

from New Egg

your first mistake

Quizzical

Edit:  never mind, I misread the original post

eddieg50

bestever said:

eddieg50 said:

damn that sucks, my 7870 dies, I order a R9 380 from New Egg, all excited when it arrives and that is dead also. I will not order Power Color again

Does the fan on the gfx card spin up? Does the monitor have DVI? 

the fans on the new card work, and my monitor has DVI

eddieg50

MisterZebub said:

eddieg50 said:

I had a 7870 card that just seemed to die, wavy lines across the screen and after a restart the computer could not read the card (although I could go into safe mode). I bought a R9 380 at New Egg on sale based on help I received from this forum. Got the card  today, took out my old 4870 which I was using in place of my dead? 7870 , plugged in my new card-same slot-plugged in the two 6 pins from my power supply, connected my 8 pin from my moniter to the new card , turned on my computer and nothing just a blue screen? Took out my 8 pin from my moniter and plugged it into the second video card slot--nothing. Took out my new video card and plugged it into the second slot in my motherboard with the same results.    Is this brand new card dead? Should I be plugging something else in? Am I missing something? With my 7870 I just plugged in my 8 pin from my monitor , does this new card need something different?

My 4870 still seems to be working fine so at least I can get on the internet and still play some games, I spoke to a tech rep at new egg and told him what I did and he seemed to think that was it for trouble shooting and to just return it. Anything else I can do?   Thanks for your help in advance

I would highly recommend you test both your old and new cards in a different machine if you can find a way to do that. If they don't work there then you know they are the problem. However if they do now you know there is something else going on.

Also I had a similar wavy lines/no video issue a couple of years back and it turned out to actually be the capacitors on my monitors video board going bad, and not my video card.

my monitor seems to work fine with my really old 4870 card, why would my 4870 card work but not my 3 yr old 7870 or the new R9 380? My 4870 does not have direct x 11, I do not see where that would make a difference but who knows?

eddieg50

I got an RMA from New Egg, maybe I will go down to Best Buy tomorrow, see if I can get something similar to an R9 380 , if that does not work than I know the computer is messed up LOL

GwapoJosh

Kiyoris said:

from New Egg

your first mistake

I've been ordering everything from Newegg since their website launched and I've never had a single problem with that company.  Do they have a reputation of being a bad place to order from or something else I should know about?

mrrshann618

I've never had anything but great customer service from Newegg.
I will be honest, new computer/parts have not been in the budget for over a year at this point.
The 2 RMA's I've had to do were easy and painless (except for being without a MB for a few weeks on my daughters comp)

I tend to read EVERY review to make sure of any past mistakes/issues. Yes this can be a long process sometimes. You may notice a single review talking about the v2/v3 cards being historically bad, then you check your numbers and see if you was issued a v2/v3. stuff like that.

eddieg50

Best buy only has the 970 and the 960 cards, the 960 is 2 gigs, will that be faster than my 7870 2 gig?

Ridelynn

mrrshann618 said:

I've never had anything but great customer service from Newegg.
I will be honest, new computer/parts have not been in the budget for over a year at this point.
The 2 RMA's I've had to do were easy and painless (except for being without a MB for a few weeks on my daughters comp)

I tend to read EVERY review to make sure of any past mistakes/issues. Yes this can be a long process sometimes. You may notice a single review talking about the v2/v3 cards being historically bad, then you check your numbers and see if you was issued a v2/v3. stuff like that.

I've ordered from Newegg for years. The only company that has an easier/better RMA process that I know of is Amazon. Amazon is a pain in the butt to search through various hardware if you don't know exactly what you are looking for though, Newegg is much easier to browse and compare.

The worst thing I'd say about Newegg (and they have corrected it since), is when you used to buy OEM hard drives. These are the non-retail drives that do not come in the pretty box, it's just a plain jane drive and nothing else. They would show up just chucked in a box with some bubble wrap in an anti-static bag, and invariably they would either be DOA, or die shortly after install. I had 6 or 7 shipped this way fail - all within warranty, and all covered by warranty, so no money lost, just downtime. Now they ship them in individual air-cushioned boxes, and I've not had one DOA/die early since that. 

I don't put a lot of stock in the user reviews though. Sure, I admit to glancing through the top few to see if there are common threads, but there are so many different factors that skew these that I trust more official review channels (HardOCP, AnandTech, etc) more readily over user reviews. In the case of the hard drives - a particular drive may show a lot of DOA posts, and the fault wasn't the drive, it was Newegg's shipping method.

Malabooga

GTX960 would be last resort, as its the worst choice of the lot.

Dead cards out of the box happen, if you go eliminating brands on that criteria, you cant buy a card because it happens to every brand out there. And not just GPUs, but with all hardware. Tough luck if it happens.

Moirae

Newegg is usually great at replacing items that are broken. But you will have to send it back to them first. Go to the Newegg site and set up RMA. And no, contrary to what one person said on here, ordering from newegg is not a bad thing. I've been buying from them for ten years. I've had an issue twice. The first was a hard drive that I RMA'd and the money was returned to my account about a week after they received the hard drive back. The other was our washer which was supposed to have been unpacked and installed by the driver (we paid for it) and he didn't install it, but left because he had the wrong info on his paperwork. I contacted newegg and had to ask to speak to a supervisor because the clerks are only allowed to give back a tiny amount of money in such cases. It took about an hour (they had to contact the delivery company and wait back) but in the end, I got my money back for the cost of the option. Mistakes happen with every company and nothing is perfect. Just don't be a horrible person to them and it should be easily resolved. 

[Deleted User]

The user and all related content has been deleted.

Avanah

Kiyoris said:

from New Egg

your first mistake

Actually..There is nothing wrong with Newegg. I've built my 2nd computer thru them. You just must have bad luck or don't know how to buy compatible items.

Anyway..back to the topic:

1. Never get an AMD.
2. Contact Newegg and or the manufacture to solve your issue.
3. This forum is not the best place for tech questions. Try Tomshardware.

Phry

I'd see about trying a new Power Supply, just in case there is something wrong with it, and its not putting out its rated power, which is why the older GPU works but not the newer ones. Seems kind of weird that two relatively new GPU's wouldn't work, but an old one does, unless its a power issue.

[Deleted User]

The user and all related content has been deleted.

Xeno.phon

If you have an older mobo it may only have a PCI-E 1.1 slot and the card may need the increased power availability that a PCI-E 2.0 slot has.

"PCIe 2.0 and PCIe 1.1 use the x16 PCIe slot format but the PCIe 2.0 slot is capable of sustaining 150 watts while the PCIe 1.1 slot is only capable of 75 watts max. "

Kiyoris

Avanah said:

Kiyoris said:

from New Egg

your first mistake

1. Never get an AMD.
2. For tech questions.Try Tomshardware.

tomshardware...you guys are totally clueless

if you want some decent hardware sites, use these:

http://us.hardware.info/

http://electroiq.com/