Interesting responses so far, it seems experiences differ greatly. Just to be clear, this wasn't meant as a win or lose thread, I do not think there is anything to win by using customer service less or more. Also, I was not that much surprised by the severity of some issues but by the seemingly high frequency with which people seem to be in need of customer service and how much that weighs in on their decision to purchase and support a game or not.
edit. Awesome phone, I would definitely buy one.
/Cheers, Lahnmir
'the only way he could nail it any better is if he used a cross.'
Kyleran on yours sincerely
'But there are many. You can play them entirely solo, and even offline. Also, you are wrong by default.'
Ikcin in response to yours sincerely debating whether or not single-player offline MMOs exist...
'This does not apply just to ED but SC or any other game. What they will get is Rebirth/X4, likely prettier but equally underwhelming and pointless.
It is incredibly difficult to design some meaningfull leg content that would fit a space ship game - simply because it is not a leg game.
It is just huge resource waste....'
Gdemami absolutely not being an armchair developer
I suppose most people don't remember when GMs walked the game worlds regularly, would even help walk you through a bugged quest or moderate an asshat.
Over the many years I have needed to contact CS for account or login or setup issues, and I appreciate being able to call up and hold for a person to speak with. Now you open a ticket that may or may not ever get answered.
Did you know that back in the 80s and 90s you could call the developers of single player games and ask for help with getting past a part of the game you were stuck in? (not broken, just couldn't figure out)
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
I suppose most people don't remember when GMs walked the game worlds regularly, would even help walk you through a bugged quest or moderate an asshat.
Over the many years I have needed to contact CS for account or login or setup issues, and I appreciate being able to call up and hold for a person to speak with. Now you open a ticket that may or may not ever get answered.
Did you know that back in the 80s and 90s you could call the developers of single player games and ask for help with getting past a part of the game you were stuck in? (not broken, just couldn't figure out)
Yeah, I remember GMs always in game and starting events.
In AO, ARKs would teleport to you and chat to you face to face. I've also been teleported to a dev prison cell when they talked to me for doing something naughty.
Square Enix Worst customer service I've ever seen is Square Enix, they hate dealing with their customers. This applies to ff11 and ff14, same team and they are awful. You have to take the day off work to deal with them because they take so long and push you from pillar to post. They really seem to hate their job and it shows. They were always terrible and still are now.
3/10 - going to the dentist it preferable. Contacted them about 6 times over the 2 games over a period of about 5 years.
Enmasse They were great during pay to play, fast and extremely helpful. They are a lot slower now and removed a lot of options, it's f2p but still seem to genuinely want to help. Haven't played in a couple of years so idk if they are still as they used to be.
8/10 - decent, especially for f2p
Blizzard These guys are unbelievable, I only played wow for 9 months but the 2 times I contacted CS they blew me away with how fast, helpful and nice they were. Even if you contact the wrong region they will sort your issues out, not like Square Enix where you wait 3 hours to talk to someone and they then tell you it's the wrong region CS and cut you off to wait another 3 hours with the other regions cs. 10/10
Never dealt with any other CS teams.
so yeah...
one person who needed customer services from three different games.
what a coincidence must have a lot of bad luck
10 times in 6 years is a lot huh?
Square. Two were paying for services that were not given, server transfers that didn't transfer my character but payment was taken. One was an overpayment issue (double payment taken for the sub one month), one was a credit card issue with a card that was blocked somehow and they could not take payment so locked me out of my account, another was buying an expansion that was the wrong region and would not link to my account.
Enmasse. A friend bought and enchanted a weapon to +12 and gave me it as a present, I was on the wrong character and used it on that one instead of my main account because they asked to see how it looked. Totally my mistake but I thought I would ask since this was a huge chunk of time and gold for a present that was now useless. They checked the chat logs, unbound the wepaon and put it on my main. Other was being stuck due to falling through the ground and being in a falling loop forever.
Wow Friend bought me an expansion pack and it was the wrong region or something, they deleted my cd key and gave me one for the correct region, forget what the other was about.
Irregardless you don't get a cookie for not using CS, that's what its there for.
10 times in 6 years alot?
yes
35 years of gaming how many calls to gaming companies did I need to make? 1
Please do not respond to me, even if I ask you a question, its rhetorical.
Square Enix Worst customer service I've ever seen is Square Enix, they hate dealing with their customers. This applies to ff11 and ff14, same team and they are awful. You have to take the day off work to deal with them because they take so long and push you from pillar to post. They really seem to hate their job and it shows. They were always terrible and still are now.
3/10 - going to the dentist it preferable. Contacted them about 6 times over the 2 games over a period of about 5 years.
Enmasse They were great during pay to play, fast and extremely helpful. They are a lot slower now and removed a lot of options, it's f2p but still seem to genuinely want to help. Haven't played in a couple of years so idk if they are still as they used to be.
8/10 - decent, especially for f2p
Blizzard These guys are unbelievable, I only played wow for 9 months but the 2 times I contacted CS they blew me away with how fast, helpful and nice they were. Even if you contact the wrong region they will sort your issues out, not like Square Enix where you wait 3 hours to talk to someone and they then tell you it's the wrong region CS and cut you off to wait another 3 hours with the other regions cs. 10/10
Never dealt with any other CS teams.
so yeah...
one person who needed customer services from three different games.
what a coincidence must have a lot of bad luck
10 times in 6 years is a lot huh?
Square. Two were paying for services that were not given, server transfers that didn't transfer my character but payment was taken. One was an overpayment issue (double payment taken for the sub one month), one was a credit card issue with a card that was blocked somehow and they could not take payment so locked me out of my account, another was buying an expansion that was the wrong region and would not link to my account.
Enmasse. A friend bought and enchanted a weapon to +12 and gave me it as a present, I was on the wrong character and used it on that one instead of my main account because they asked to see how it looked. Totally my mistake but I thought I would ask since this was a huge chunk of time and gold for a present that was now useless. They checked the chat logs, unbound the wepaon and put it on my main. Other was being stuck due to falling through the ground and being in a falling loop forever.
Wow Friend bought me an expansion pack and it was the wrong region or something, they deleted my cd key and gave me one for the correct region, forget what the other was about.
Irregardless you don't get a cookie for not using CS, that's what its there for.
10 times in 6 years alot?
yes
35 years of gaming how many calls to gaming companies did I need to make? 1
Square Enix Worst customer service I've ever seen is Square Enix, they hate dealing with their customers. This applies to ff11 and ff14, same team and they are awful. You have to take the day off work to deal with them because they take so long and push you from pillar to post. They really seem to hate their job and it shows. They were always terrible and still are now.
3/10 - going to the dentist it preferable. Contacted them about 6 times over the 2 games over a period of about 5 years.
Enmasse They were great during pay to play, fast and extremely helpful. They are a lot slower now and removed a lot of options, it's f2p but still seem to genuinely want to help. Haven't played in a couple of years so idk if they are still as they used to be.
8/10 - decent, especially for f2p
Blizzard These guys are unbelievable, I only played wow for 9 months but the 2 times I contacted CS they blew me away with how fast, helpful and nice they were. Even if you contact the wrong region they will sort your issues out, not like Square Enix where you wait 3 hours to talk to someone and they then tell you it's the wrong region CS and cut you off to wait another 3 hours with the other regions cs. 10/10
Never dealt with any other CS teams.
so yeah...
one person who needed customer services from three different games.
what a coincidence must have a lot of bad luck
10 times in 6 years is a lot huh?
Square. Two were paying for services that were not given, server transfers that didn't transfer my character but payment was taken. One was an overpayment issue (double payment taken for the sub one month), one was a credit card issue with a card that was blocked somehow and they could not take payment so locked me out of my account, another was buying an expansion that was the wrong region and would not link to my account.
Enmasse. A friend bought and enchanted a weapon to +12 and gave me it as a present, I was on the wrong character and used it on that one instead of my main account because they asked to see how it looked. Totally my mistake but I thought I would ask since this was a huge chunk of time and gold for a present that was now useless. They checked the chat logs, unbound the wepaon and put it on my main. Other was being stuck due to falling through the ground and being in a falling loop forever.
Wow Friend bought me an expansion pack and it was the wrong region or something, they deleted my cd key and gave me one for the correct region, forget what the other was about.
Irregardless you don't get a cookie for not using CS, that's what its there for.
10 times in 6 years alot?
yes
35 years of gaming how many calls to gaming companies did I need to make? 1
You are indeed, a champion. Well done to you sir!
statistically lucky I guess. To be fair I also dont rush out and become the first person to create a ticket on something I think is likely a wide spread problem so that keeps my numbers low while other peoples high
Please do not respond to me, even if I ask you a question, its rhetorical.
I remember ingame GMs indeed, had lots of fun with some and their ingame characters. Now that I think about it, when did those GMs actually disappear? I never see them around anymore in any of the games around. I do think they indeed belong to Customer Service as well.
Darn, now I miss those conversations. My Guild used to post entire chat histories with some of them on our website, some were incredibly fun and long, some even full on roleplaying.
/Cheers, Lahnmir
'the only way he could nail it any better is if he used a cross.'
Kyleran on yours sincerely
'But there are many. You can play them entirely solo, and even offline. Also, you are wrong by default.'
Ikcin in response to yours sincerely debating whether or not single-player offline MMOs exist...
'This does not apply just to ED but SC or any other game. What they will get is Rebirth/X4, likely prettier but equally underwhelming and pointless.
It is incredibly difficult to design some meaningfull leg content that would fit a space ship game - simply because it is not a leg game.
It is just huge resource waste....'
Gdemami absolutely not being an armchair developer
Comments
"This may hurt a little, but it's something you'll get used to. Relax....."
"This may hurt a little, but it's something you'll get used to. Relax....."
Does your keyboard have big buttons like those old/fat people phones?
edit. Awesome phone, I would definitely buy one.
/Cheers,
Lahnmir
Kyleran on yours sincerely
'But there are many. You can play them entirely solo, and even offline. Also, you are wrong by default.'
Ikcin in response to yours sincerely debating whether or not single-player offline MMOs exist...
'This does not apply just to ED but SC or any other game. What they will get is Rebirth/X4, likely prettier but equally underwhelming and pointless.
It is incredibly difficult to design some meaningfull leg content that would fit a space ship game - simply because it is not a leg game.
It is just huge resource waste....'
Gdemami absolutely not being an armchair developer
Over the many years I have needed to contact CS for account or login or setup issues, and I appreciate being able to call up and hold for a person to speak with. Now you open a ticket that may or may not ever get answered.
Did you know that back in the 80s and 90s you could call the developers of single player games and ask for help with getting past a part of the game you were stuck in? (not broken, just couldn't figure out)
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
In AO, ARKs would teleport to you and chat to you face to face. I've also been teleported to a dev prison cell when they talked to me for doing something naughty.
yes
35 years of gaming how many calls to gaming companies did I need to make? 1
Please do not respond to me, even if I ask you a question, its rhetorical.
Please do not respond to me
You are indeed, a champion. Well done to you sir!
Please do not respond to me, even if I ask you a question, its rhetorical.
Please do not respond to me
Darn, now I miss those conversations. My Guild used to post entire chat histories with some of them on our website, some were incredibly fun and long, some even full on roleplaying.
/Cheers,
Lahnmir
Kyleran on yours sincerely
'But there are many. You can play them entirely solo, and even offline. Also, you are wrong by default.'
Ikcin in response to yours sincerely debating whether or not single-player offline MMOs exist...
'This does not apply just to ED but SC or any other game. What they will get is Rebirth/X4, likely prettier but equally underwhelming and pointless.
It is incredibly difficult to design some meaningfull leg content that would fit a space ship game - simply because it is not a leg game.
It is just huge resource waste....'
Gdemami absolutely not being an armchair developer