Coming from You and Goons everything is faken until proven otherwise. Fabricating lies is the modus operandi. Fueled by hate and spite this smear campaign is fruitless, you lost even before you started.
It's just anothe case of:
While I agree that there does seem to be alot of stuff being said that does seem to be hate for Star Citizen, surely at the end of the day if people are writing outright lies, that are leading to the detriment of a corporate entity, would that not surely mean that they would get sued for Libel?
“Nevertheless, the human brain, which survives by hoping from one second to another, will always endeavor to put off the moment of truth. Moist” ― Terry Pratchett, Making Money
Coming from You and Goons everything is faken until proven otherwise. Fabricating lies is the modus operandi. Fueled by hate and spite this smear campaign is fruitless, you lost even before you started.
It's just anothe case of:
While I agree that there does seem to be alot of stuff being said that does seem to be hate for Star Citizen, surely at the end of the day if people are writing outright lies, that are leading to the detriment of a corporate entity, would that not surely mean that they would get sued for Libel?
Maybe, if they were blatant lies. This on the other hand is 100% true. I guess we should all believe CIG taking the site down was just total coincidence and had nothing at all to do with people discovering their insulting labeling system?
Yes this does seem to be true, I don't think there's really any doubt.
CIG just really needs to make an apology and then everyone will forget about it
“Nevertheless, the human brain, which survives by hoping from one second to another, will always endeavor to put off the moment of truth. Moist” ― Terry Pratchett, Making Money
So how's the progress with the game going? Serious question. Are they close to beta?
still pre-alpha Actual version is 2.4r but you have either be a subscriber or in the small NDA Test group to participate, all others got the 2 1/2 months old 2.3.x Disco Lando confirmed a few months ago that it is an pre-alpha (and nothing groundbreaking has changed since then)
When you have cake, it is not the cake that creates the most magnificent of experiences, but it is the emotions attached to it. The cake is a lie.
Yes this does seem to be true, I don't think there's really any doubt.
CIG just really needs to make an apology and then everyone will forget about it
Who cares if it's true. Apologize for labeling troublesome customers as a pain in the ass? Don't be a pain in the ass and you won't get that label. It's pretty simple.
some people just don't understand customer service Star Citizen Development
When you have cake, it is not the cake that creates the most magnificent of experiences, but it is the emotions attached to it. The cake is a lie.
Yes this does seem to be true, I don't think there's really any doubt.
CIG just really needs to make an apology and then everyone will forget about it
Who cares if it's true. Apologize for labeling troublesome customers as a pain in the ass? Don't be a pain in the ass and you won't get that label. It's pretty simple.
I just cannot let this stand ... EVERY customer has to be treated the same (and not threatened I know they sound similiar) on the level the customer paid for the level of service. If you start to label individuals you can only loose because the people who starts to annoy you are the loudest, sometimes they just have had a bad day or maybe nobody teached them manners.
But if you start to differ the customers in a specific customer service level you will loose time, because you have to label them and your colleagues have to react on the label while dealing with the customer and the customer may feel a bad CS delivered to him (thought going out and tells friends).
TL;DR A Helpdesk can only loose time and reputation when starting labeling customers - that's why this behaviour shouldn't even be considered in a multi million dollar company. (or any company at all)
When you have cake, it is not the cake that creates the most magnificent of experiences, but it is the emotions attached to it. The cake is a lie.
So how's the progress with the game going? Serious question. Are they close to beta?
still pre-alpha Actual version is 2.4r but you have either be a subscriber or in the small NDA Test group to participate, all others got the 2 1/2 months old 2.3.x Disco Lando confirmed a few months ago that it is an pre-alpha (and nothing groundbreaking has changed since then)
Thanks for the information. It will be interesting to see when they have more there there.
Who cares if it's true. Apologize for labeling troublesome customers as a pain in the ass? Don't be a pain in the ass and you won't get that label. It's pretty simple.
You want to know who cares?
The users that backed the game, ensuring it was ever able to be developed in the first place, who then discovered that they had been labelled in an inappropriate manner that is most certainly not standard practice.
I've spent over fifteen years employed within customer service related fields, both as an agent on the floor and within various managerial roles. Never have I seen customers labelled in such a disrespectful and unprofessional way.
Yes, CIG should apologize.
No, the situation isn't as simple as you seem to believe, and there is absolutely no excuse for treating your customers like trash. Whether a certain client is a pain in the ass or not is entirely irrelevant.
If you worked for me, and I found out you had the type of attitude you expressed above, I would fire your ass in a heartbeat - without ever giving it a second thought. I'd probably even take the time to pack your shit for you and have it waiting, ready to go, so that you could be escorted from the building asap after learning that you had been terminated.
Yes this does seem to be true, I don't think there's really any doubt.
CIG just really needs to make an apology and then everyone will forget about it
Who cares if it's true. Apologize for labeling troublesome customers as a pain in the ass? Don't be a pain in the ass and you won't get that label. It's pretty simple.
This is what everyone says right up until they get labeled and start wondering, "But I wasn't even a pain in the ass?" Ah, that's the rub though isn't it? The person doing the labeling gets to determine if they feel you're a pain in the ass regardless of what you wanted in the first place.
Customers that try and take up extra support time, which means that support can't be provided to other waiting customers, and ask for support outside their contract get those labels because they're costly and make providing that support more difficult.
There is zero truth to that.
Keep making up stories to try and appear informed though, it's definitely very comical.
Once again, your assumption is that the person being labeled is being demanding, or difficult, or willfully obtuse, or belligerent. Your post shows you to be willfully obtuse, are you deserving of that label? Customer service reps are human and prone to judgements of their own.
[...]The object of support is to resolve the issue as quickly as possible without a return. Companies measure that and provide weekly and monthly metrics on performance. Customers that try and take up extra support time, which means that support can't be provided to other waiting customers, and ask for support outside their contract get those labels because they're costly and make providing that support more difficult.
The return is that someone paid for the support in the first place, usually the customer - the customer you like to tag and deny support as soon as they come up with a difficult issue. This arrogant stance will get you fired from almost every job that has contact to customers.
When you have cake, it is not the cake that creates the most magnificent of experiences, but it is the emotions attached to it. The cake is a lie.
The more up in arms people get about this issue, the funnier it is to me... I've seen this type of stuff internally every where I've ever worked. Especially when I was younger working in service related positions. If you think this is bad, you'd be crying if you heard what the Chef had to say about when you attempted to change an item on his special...
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Of course this goes on all the time internally, no one would argue otherwise. But generally it will be something that exists between employees only, having it as part of your customer service database is a no no.
The problem here is that they got caught for it They are linking Star Citizen accounts with other internet accounts It is something used by all of their CS team
The more up in arms people get about this issue, the funnier it is to me... I've seen this type of stuff internally every where I've ever worked. Especially when I was younger working in service related positions. If you think this is bad, you'd be crying if you heard what the Chef had to say about when you attempted to change an item on his special...
Bad example since a chef and anyone in the kitchen will bitch about customers regardless of any request they make even if a small one lol
Of course this goes on all the time internally, no one would argue otherwise. But generally it will be something that exists between employees only, having it as part of your customer service database is a no no.
The problem here is that they got caught for it They are linking Star Citizen accounts with other internet accounts It is something used by all of their CS team
Like I said initially I laugh at this from all angles. That would include the stupidity shown in the CS department. Freely giving ammunition to spread negativity on the internet is quite dumb... yet people in their day to day lives rarely think about things like that even when at work, nor do many care about doing it in the end, that's people being people.....
That said, the faux outrage is just as hilarious to me ( especially if it's coming from Goons), . It means nothing in the grand scheme of things... Employees do stupid crap every where, when caught they're fired. As if this is as bad as restaurants giving folks illnesses, employees stepping on rolls before they serve them, people spitting in food etc... That kind of thing is more common than folks would like to believe.. Yet those businesses carry on fine, because it's the reality of having People work for you...
This is rather mild as far as employee to customer transgressions go. They labeled some customers as what were most likely humorous tags, meant as a way to lighten the mood in the work place between employees... No offense but... Big F'n deal...
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
The more up in arms people get about this issue, the funnier it is to me... I've seen this type of stuff internally every where I've ever worked. Especially when I was younger working in service related positions. If you think this is bad, you'd be crying if you heard what the Chef had to say about when you attempted to change an item on his special...
Bad example since a chef and anyone in the kitchen will bitch about customers regardless of any request they make even if a small one lol
True, for the most part. The example though was meant as a way to say grow thicker skin. In the end I just can't get upset about folks being typical folks, finding humor in doing stupid crap.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Coming from You and Goons everything is faken until proven otherwise. Fabricating lies is the modus operandi. Fueled by hate and spite this smear campaign is fruitless, you lost even before you started.
It's just anothe case of:
Fake or real it no longer really fucking matters. These guys have gone ballistic over every picayune little issue about this game and attempted to blow it up out of all proportion so many times, no one really cares any more. With the exception of the anti-fan peanut gallery cheering section, everyone else just sees this stuff and thinks "oh THOSE guys again" and moves on thinking business as usual.
Which frankly is a fucking shame as I feel there is some very real and valid reasons to criticize the handling of SC by CIG. Sadly though a certain faction has cried wolf so many times that they've completely sodomized the credibility of any and all SC skeptics. Thanks a lot guys. Keep up the good ... er ... completely mediocre work.
The best part is that their constant parodys are then posted by Dsmart on it's twitter like on a daily basis, any time he posts he digs himself more into the hole of discredit lol, the goons directly help to nulify any of the little media-leverage that Derek had. God bless them.
Like I said initially I laugh at this from all angles. That would include the stupidity shown in the CS department. Freely giving ammunition to spread negativity on the internet is quite dumb... yet people in their day to day lives rarely think about things like that even when at work, nor do many care about doing it in the end, that's people being people.....
That said, the faux outrage is just as hilarious to me ( especially if it's coming from Goons), . It means nothing in the grand scheme of things... Employees do stupid crap every where, when caught they're fired. As if this is as bad as restaurants giving folks illnesses, employees stepping on rolls before they serve them, people spitting in food etc... That kind of thing is more common than folks would like to believe.. Yet those businesses carry on fine, because it's the reality of having People work for you...
This is rather mild as far as employee to customer transgressions go. They labeled some customers as what were most likely humorous tags, meant as a way to lighten the mood in the work place between employees... No offense but... Big F'n deal...
I have to say I disagree with you. Your post I responded to was simply trying to make excuses for this despite what you claim above about laughing from all angles. Hell, you even do it here by saying it's nothing but "mood lightening in the work place , big f'kn deal". Anyway, whatever.
When you work for a company you have a duty to be responsible because your actions reflect on the company's image. Yes, this sort of thing is pretty inconsequential especially when taken as an isolated event but most companies just don't want this crap happening in the first place, they don't want to create a culture of it especially in something forward facing like customer relations, that's just asking for trouble.
Customer service is only meant to be about providing service, not basing your approach to the customer or the quality of your service on personal feelings.
Like I said initially I laugh at this from all angles. That would include the stupidity shown in the CS department. Freely giving ammunition to spread negativity on the internet is quite dumb... yet people in their day to day lives rarely think about things like that even when at work, nor do many care about doing it in the end, that's people being people.....
That said, the faux outrage is just as hilarious to me ( especially if it's coming from Goons), . It means nothing in the grand scheme of things... Employees do stupid crap every where, when caught they're fired. As if this is as bad as restaurants giving folks illnesses, employees stepping on rolls before they serve them, people spitting in food etc... That kind of thing is more common than folks would like to believe.. Yet those businesses carry on fine, because it's the reality of having People work for you...
This is rather mild as far as employee to customer transgressions go. They labeled some customers as what were most likely humorous tags, meant as a way to lighten the mood in the work place between employees... No offense but... Big F'n deal...
I have to say I disagree with you. Your post I responded to was simply trying to make excuses for this despite what you claim above about laughing from all angles. Hell, you even do it here by saying it's nothing but "mood lightening in the work place , big f'kn deal". Anyway, whatever.
When you work for a company you have a duty to be responsible because your actions reflect on the company's image. Yes, this sort of thing is pretty inconsequential especially when taken as an isolated event but most companies just don't want this crap happening in the first place, they don't want to create a culture of it especially in something forward facing like customer relations, that's just asking for trouble.
Customer service is only meant to be about providing service, not basing your approach to the customer or the quality of your service on personal feelings.
Making excuses? If that's what you want to call it, that's okay by me. I'm still laughing about it though..
I don't disagree with you on your second paragraph, no company wants this type of behavior exposed. That's true, yet as you say yourself this is a rather inconsequential issue for a company to face. At worst they have a few employees to punish or fire, as well as may get a stigma of having bad customer service. That's pretty much business as usual for most companies.
I can't think of much more to say about it ..
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
I've seen some traders have sunk over 100k into SC to buy ships to resell. They are a category above 'whale'.
some traders are holding huge stocks of ships, parts and other addons. If you look at the grey market reddit you can see an industry has sprung up around selling non-existent virtual ships.
im also pretty sure these mega whales will drastically skew the sales and 'backer' figures.
Comments
― Terry Pratchett, Making Money
CIG just really needs to make an apology and then everyone will forget about it
― Terry Pratchett, Making Money
Actual version is 2.4r but you have either be a subscriber or in the small NDA Test group to participate, all others got the 2 1/2 months old 2.3.x
Disco Lando confirmed a few months ago that it is an pre-alpha (and nothing groundbreaking has changed since then)
When you have cake, it is not the cake that creates the most magnificent of experiences, but it is the emotions attached to it.
The cake is a lie.
When you have cake, it is not the cake that creates the most magnificent of experiences, but it is the emotions attached to it.
The cake is a lie.
EVERY customer has to be treated the same (and not threatened I know they sound similiar) on the level the customer paid for the level of service.
If you start to label individuals you can only loose because the people who starts to annoy you are the loudest, sometimes they just have had a bad day or maybe nobody teached them manners.
But if you start to differ the customers in a specific customer service level you will loose time, because you have to label them and your colleagues have to react on the label while dealing with the customer and the customer may feel a bad CS delivered to him (thought going out and tells friends).
TL;DR A Helpdesk can only loose time and reputation when starting labeling customers - that's why this behaviour shouldn't even be considered in a multi million dollar company. (or any company at all)
When you have cake, it is not the cake that creates the most magnificent of experiences, but it is the emotions attached to it.
The cake is a lie.
The users that backed the game, ensuring it was ever able to be developed in the first place, who then discovered that they had been labelled in an inappropriate manner that is most certainly not standard practice.
I've spent over fifteen years employed within customer service related fields, both as an agent on the floor and within various managerial roles. Never have I seen customers labelled in such a disrespectful and unprofessional way.
Yes, CIG should apologize.
No, the situation isn't as simple as you seem to believe, and there is absolutely no excuse for treating your customers like trash. Whether a certain client is a pain in the ass or not is entirely irrelevant.
If you worked for me, and I found out you had the type of attitude you expressed above, I would fire your ass in a heartbeat - without ever giving it a second thought. I'd probably even take the time to pack your shit for you and have it waiting, ready to go, so that you could be escorted from the building asap after learning that you had been terminated.
This is what everyone says right up until they get labeled and start wondering, "But I wasn't even a pain in the ass?" Ah, that's the rub though isn't it? The person doing the labeling gets to determine if they feel you're a pain in the ass regardless of what you wanted in the first place.
Keep making up stories to try and appear informed though, it's definitely very comical.
Once again, your assumption is that the person being labeled is being demanding, or difficult, or willfully obtuse, or belligerent. Your post shows you to be willfully obtuse, are you deserving of that label? Customer service reps are human and prone to judgements of their own.
This arrogant stance will get you fired from almost every job that has contact to customers.
When you have cake, it is not the cake that creates the most magnificent of experiences, but it is the emotions attached to it.
The cake is a lie.
Instead they immediately take down their site.
use critical thinking - why do you think they did this?
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
The problem here is that they got caught for it
They are linking Star Citizen accounts with other internet accounts
It is something used by all of their CS team
Even shitty Comcast has better legs to stand on than what CIG were doing here, they can argue it was just an employee being a dick rather than the whole CS team being dicks http://arstechnica.co.uk/business/2015/07/how-comcast-stopped-employees-from-changing-your-name-to-ahole/
Bad example since a chef and anyone in the kitchen will bitch about customers regardless of any request they make even if a small one lol
That said, the faux outrage is just as hilarious to me ( especially if it's coming from Goons), . It means nothing in the grand scheme of things... Employees do stupid crap every where, when caught they're fired. As if this is as bad as restaurants giving folks illnesses, employees stepping on rolls before they serve them, people spitting in food etc... That kind of thing is more common than folks would like to believe.. Yet those businesses carry on fine, because it's the reality of having People work for you...
This is rather mild as far as employee to customer transgressions go. They labeled some customers as what were most likely humorous tags, meant as a way to lighten the mood in the work place between employees... No offense but... Big F'n deal...
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
I have to say I disagree with you. Your post I responded to was simply trying to make excuses for this despite what you claim above about laughing from all angles. Hell, you even do it here by saying it's nothing but "mood lightening in the work place , big f'kn deal". Anyway, whatever.
When you work for a company you have a duty to be responsible because your actions reflect on the company's image. Yes, this sort of thing is pretty inconsequential especially when taken as an isolated event but most companies just don't want this crap happening in the first place, they don't want to create a culture of it especially in something forward facing like customer relations, that's just asking for trouble.
Customer service is only meant to be about providing service, not basing your approach to the customer or the quality of your service on personal feelings.
I don't disagree with you on your second paragraph, no company wants this type of behavior exposed. That's true, yet as you say yourself this is a rather inconsequential issue for a company to face. At worst they have a few employees to punish or fire, as well as may get a stigma of having bad customer service. That's pretty much business as usual for most companies.
I can't think of much more to say about it
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
some traders are holding huge stocks of ships, parts and other addons. If you look at the grey market reddit you can see an industry has sprung up around selling non-existent virtual ships.
im also pretty sure these mega whales will drastically skew the sales and 'backer' figures.