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Refund Drama

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  • Turrican187Turrican187 Member UncommonPosts: 787
    Perhaps we can get the UN to pass a resolution condemning CIG for the "widespread and flagrant abuse of free speech, consumer rights, human rights, ect." stemming from this terrible incident of blatant fascism... :lol:
    Don't feed the Troll.

    When you have cake, it is not the cake that creates the most magnificent of experiences, but it is the emotions attached to it.
    The cake is a lie.

  • CrazKanukCrazKanuk Member EpicPosts: 6,130
    edited January 2017
    Perhaps we can get the UN to pass a resolution condemning CIG for the "widespread and flagrant abuse of free speech, consumer rights, human rights, ect." stemming from this terrible incident of blatant fascism... :lol:

    I just discovered the reason that people in the US are so maladjusted. Did you know that Kinder Eggs are illegal in the US because they're too dangerous? Guns....ok. Kinder Eggs....dangerous. Logic..... Engaged! 

    No wonder there is so much anger. American's didn't get to have a childhood! 

    Crazkanuk

    ----------------
    Azarelos - 90 Hunter - Emerald
    Durnzig - 90 Paladin - Emerald
    Demonicron - 90 Death Knight - Emerald Dream - US
    Tankinpain - 90 Monk - Azjol-Nerub - US
    Brindell - 90 Warrior - Emerald Dream - US
    ----------------

  • CrazKanukCrazKanuk Member EpicPosts: 6,130
    Perhaps we can get the UN to pass a resolution condemning CIG for the "widespread and flagrant abuse of free speech, consumer rights, human rights, ect." stemming from this terrible incident of blatant fascism... :lol:
    Don't feed the Troll.
    Due to the usual committed agitators on both sides of the fence, if we took that advice this game forum would be a ghost town, as with the exception of trolling each other we seem to have managed to smother any chance at rational discourse.


    Hmmmm, you're while I can't understand your big words, I'll assume you're advocating for Star Citizen. Filthy White Knights... Attack!!!!!! 

    Honestly, though, this is all just fake news..... I hate all the fake news about Star Citizen. That's the new way to just make things go away, right? 

    Crazkanuk

    ----------------
    Azarelos - 90 Hunter - Emerald
    Durnzig - 90 Paladin - Emerald
    Demonicron - 90 Death Knight - Emerald Dream - US
    Tankinpain - 90 Monk - Azjol-Nerub - US
    Brindell - 90 Warrior - Emerald Dream - US
    ----------------

  • rpmcmurphyrpmcmurphy Member EpicPosts: 3,502
    edited January 2017
    ...Aaaaaand we're still discussing this. Once again the guy went out of his way to act up and be enough of a disruption that they showed him the door. As I said before the only thing more moronic than getting removed from the game over something like this is lacking the self restraint to act like an adult and avoid getting removed from the game over something like this. Its like getting bad service at a restaurant, you can ask to speak to the manager and plead your case, or you can just start screaming obscenities and throwing shit around the room. Guess which one is just going to get you thrown out on your ass.

    Yes we're laughing at those on both sides here. the drama queen getting all silly about their refund and the daft demands for keeping some of their account and then the SC guys threatening to ban paying backers over stupid movie spoilers...

    Haven't we been through this already?

  • KefoKefo Member EpicPosts: 4,229
    ...Aaaaaand we're still discussing this. Once again the guy went out of his way to act up and be enough of a disruption that they showed him the door. As I said before the only thing more moronic than getting removed from the game over something like this is lacking the self restraint to act like an adult and avoid getting removed from the game over something like this. Its like getting bad service at a restaurant, you can ask to speak to the manager and plead your case, or you can just start screaming obscenities and throwing shit around the room. Guess which one is just going to get you thrown out on your ass.

    Yes we're laughing at those on both sides here. the drama queen getting all silly about getting their refund and the daft demands for keeping some of their account and then the SC guys threatening to ban paying backers over stupid movie spoilers...

    Haven't we been through this already?

    Need forms signed in triplicate, sent in, sent back, queried, lost, found, subjected to public inquiry, lost again, and finally buried in soft peat for three months and recycled as firelighters before we can lay this to rest
  • gervaise1gervaise1 Member EpicPosts: 6,919
    edited January 2017
    Kefo said:
    ...Aaaaaand we're still discussing this. Once again the guy went out of his way to act up and be enough of a disruption that they showed him the door. As I said before the only thing more moronic than getting removed from the game over something like this is lacking the self restraint to act like an adult and avoid getting removed from the game over something like this. Its like getting bad service at a restaurant, you can ask to speak to the manager and plead your case, or you can just start screaming obscenities and throwing shit around the room. Guess which one is just going to get you thrown out on your ass.

    Yes we're laughing at those on both sides here. the drama queen getting all silly about getting their refund and the daft demands for keeping some of their account and then the SC guys threatening to ban paying backers over stupid movie spoilers...

    Haven't we been through this already?

    Need forms signed in triplicate, sent in, sent back, queried, lost, found, subjected to public inquiry, lost again, and finally buried in soft peat for three months and recycled as firelighters before we can lay this to rest
    LOL! You reminded me of the "Twenty Seven B Stroke Six" from the film Brazil.

    Anyway its now 2017, this game doesn't seem to me to be any further along than it was this time last year. Doesn't that seem to be a more relevant topic for discussion than this drama queen wankery?

    Forms in triplicate. Essential for the building of any interstellar bypass.

    As far as SC being no further on than last year though ...? Are you suggesting that the alpha that launched last year was as good as it is now. Seriously?

    Now whether progress can be considered slow / as expected / fast can be debated. Suggesting no progress though - none starter.
  • MaxBaconMaxBacon Member LegendaryPosts: 7,846
    edited January 2017
    gervaise1 said:
    Seriously?
    YES seriously! It's a pre-pre-pre-pre-pre-pre-alpha-tech-demo-wannabe. It's all broken, buggy and just bad just SO BAD i'm telling you! The progress is just tech demo videos of things that will NEVER release. bwahahahahah! And even if they release they'll be super broken and SUPER bad bwahahahahah!

    Oh and just so you know! it's been like 4.. no no ... 55 years and 140 mullion dollars and still not released and and... this is just. .... errr... . *implodes*

    I'm broken, RIP.
  • CrazKanukCrazKanuk Member EpicPosts: 6,130
    gervaise1 said:
    Kefo said:
    ...Aaaaaand we're still discussing this. Once again the guy went out of his way to act up and be enough of a disruption that they showed him the door. As I said before the only thing more moronic than getting removed from the game over something like this is lacking the self restraint to act like an adult and avoid getting removed from the game over something like this. Its like getting bad service at a restaurant, you can ask to speak to the manager and plead your case, or you can just start screaming obscenities and throwing shit around the room. Guess which one is just going to get you thrown out on your ass.

    Yes we're laughing at those on both sides here. the drama queen getting all silly about getting their refund and the daft demands for keeping some of their account and then the SC guys threatening to ban paying backers over stupid movie spoilers...

    Haven't we been through this already?

    Need forms signed in triplicate, sent in, sent back, queried, lost, found, subjected to public inquiry, lost again, and finally buried in soft peat for three months and recycled as firelighters before we can lay this to rest
    LOL! You reminded me of the "Twenty Seven B Stroke Six" from the film Brazil.

    Anyway its now 2017, this game doesn't seem to me to be any further along than it was this time last year. Doesn't that seem to be a more relevant topic for discussion than this drama queen wankery?

    Forms in triplicate. Essential for the building of any interstellar bypass.

    As far as SC being no further on than last year though ...? Are you suggesting that the alpha that launched last year was as good as it is now. Seriously?

    Now whether progress can be considered slow / as expected / fast can be debated. Suggesting no progress though - none starter.
    I'm suggesting, ok no fuck that, I'm outright claiming, its a tiny zygote of the massive amazing game that has been promised. I'm not saying they have no intention of making it happen. However I most certainly am calling them out on how much longer the fans, and more importantly, the actual backers are expected to wait for serious results.

    DAU

    Well I think that if you look back a year, maybe a year and a half, there were serious technical knowledge gaps that needed to be overcome, and I'm not talking about frills, we're talking core technologies, like stuff you can't just back out of and go in a different direction. THAT is when there were valid concerns. I'm actually pretty confident, based on the progress in the past year, in saying that a game is inevitable. I won't go as far as to comment on the quality of the game, but the game itself seems to be an inevitability at this point. I've said it before, and since it's Friday I'll say it again, "All that's left to do is mash the naughty bits together." 

    I will expand on your last point too, though, and say that it shouldn't be as much how long should they be expected to wait, but how long WILL they wait. The major opportunity for this game sits with release. However, the hype train feels like it's slowing, too. So whether they can even salvage that opportunity at this point remains to be seen. However, I think that 2017 will definitely be a turning point and could be a make or break year. Really, they need to capitalize now or they may only be able to realize a fraction of the opportunity they could have if they struck while the iron was hot. 


    Crazkanuk

    ----------------
    Azarelos - 90 Hunter - Emerald
    Durnzig - 90 Paladin - Emerald
    Demonicron - 90 Death Knight - Emerald Dream - US
    Tankinpain - 90 Monk - Azjol-Nerub - US
    Brindell - 90 Warrior - Emerald Dream - US
    ----------------

  • BalmongBalmong Member UncommonPosts: 170
    gervaise1 said:
    Kefo said:
    ...Aaaaaand we're still discussing this. Once again the guy went out of his way to act up and be enough of a disruption that they showed him the door. As I said before the only thing more moronic than getting removed from the game over something like this is lacking the self restraint to act like an adult and avoid getting removed from the game over something like this. Its like getting bad service at a restaurant, you can ask to speak to the manager and plead your case, or you can just start screaming obscenities and throwing shit around the room. Guess which one is just going to get you thrown out on your ass.

    Yes we're laughing at those on both sides here. the drama queen getting all silly about getting their refund and the daft demands for keeping some of their account and then the SC guys threatening to ban paying backers over stupid movie spoilers...

    Haven't we been through this already?

    Need forms signed in triplicate, sent in, sent back, queried, lost, found, subjected to public inquiry, lost again, and finally buried in soft peat for three months and recycled as firelighters before we can lay this to rest
    LOL! You reminded me of the "Twenty Seven B Stroke Six" from the film Brazil.

    Anyway its now 2017, this game doesn't seem to me to be any further along than it was this time last year. Doesn't that seem to be a more relevant topic for discussion than this drama queen wankery?

    Forms in triplicate. Essential for the building of any interstellar bypass.

    As far as SC being no further on than last year though ...? Are you suggesting that the alpha that launched last year was as good as it is now. Seriously?

    Now whether progress can be considered slow / as expected / fast can be debated. Suggesting no progress though - none starter.
    I'm suggesting, ok no fuck that, I'm outright claiming, its a tiny zygote of the massive amazing game that has been promised. I'm not saying they have no intention of making it happen. However I most certainly am calling them out on how much longer the fans, and more importantly, the actual backers are expected to wait for serious results.

    DAU
    This whole thing is a good case study for future developers wanting to do something similar. CIG has done a lot of things right, and a lot wrong. Regardless of how the game finally turns out, or doesn't, there's a couple of good lessons to be had. 

    On the exact topic of the thread, dude was an idiot for escalating a situation, and an ass for turning around and crying foul. 
  • Turrican187Turrican187 Member UncommonPosts: 787
    edited January 2017
    Banning a user in a normal game environment for a good reason cheating, hacking, unreasonable behaviour is a good thing, your userbase will appreciate this.

    Banning a user for childish reasons (i.e. movie spoiler) and therefore loose money in your project is not acceptable and should not be acceptable for anyone that is a dime into this game. Every single person who get a refund devaluate your "investment" into Star Citizen. It's not whether or not Spaceship XYZ will be in game on launch - We are far away from this state, if founding stopped today cause the camel's back broke there will be no game, all you get is a nice looking Goat Simulator without goats.

    So if you don't like someones opinion and always tell them "well then get a refund" you are damaging this project. If you support decisions like banning and refunding users cause of unrelated content (i.e. movie spoilers) you are damaging the project.

    On top of that, banned users go out and are loud (as seen in this case) and try to scare new users off. If the ban was reasonable new users will think "Oh good the company cares for a healthy userbase lets have a look" if not ... well then they'll just stay away. Cause who would spend money on something that can be taken away so simple based on a moderators mood.

    When you have cake, it is not the cake that creates the most magnificent of experiences, but it is the emotions attached to it.
    The cake is a lie.

  • BrawlinBadgerBrawlinBadger Member UncommonPosts: 2
    edited January 2017

    Hey guys, I thought I would pipe up here and just clarify things:


    In my first email I was more annoyed at the abuse of the TOS with regards to the movie spoiler thing + the attitude that CIG staff had towards my question in discord. I was unsure if I could get a refund, after I asked around only to be told it would be for a full refund, hence why I requested one in my email for one, it wasn’t 100% what I wanted as I would have rather remained a backer, however I was not really comfortable anymore with the level of pledge I had with CIG. After cooling down over the xmas week and realizing my buddy would get dragged into it as my RA package was purchased with his account and  with the CIG only do full refunds thing I didnt want to get his account closed as well. By this time I had got wind of people getting partial refunds and I thought it best to ask for a partial refund, something which would have stopped my buddy getting his account closed and I could retain my account with the intention of putting the money back into the project when / if things improved, and such so I thought eh, that makes sense for both parties and it was (I thought) a reasonable request, a request that fell on deaf ears. It was at this point I was fed up with the brick wall that was CS and deicided to try and contact someone higher up IE Chris, hence the google document. While on the subject of the google document it was meant to be for internal CIG eyes only in the original format when I first posted it to Reddit, however since then it has since been modified to reflect that it is a public document now.

    Buddy emailed CS and got a reply they have refunded the Rear Admiral package without closing his account, be this out of my initial request or out of spite, who knows but I am thinking the latter as it clearly shows their system does indeed allow for partial refunds, It’s just that they are unwilling to offer such a thing, even when the customer requests it.  Maybe it was someone at CIG trying to cover up? who knows,*dons tinfoil hat*. I am just happy my bud didn’t get dragged down with me, sure I took a bullet for this but as long as this kinda stuff doesn’t happen again then nobody else will have to complain or get outed. 

    also @dsmart I read your portion of your write up about this, Sorry to be the bearer of bad news but you have the wrong Badger. My handle on CIG was BrawlinBadger, while I was indeed an early backer I was not the Badger that is like citizen number 6 or something. Just thought I would let you know as my backer number was around the 13k mark.


    Yes I made a mountain out of a molehill but if that what it takes to gets things fixed then it’s all the better for CIG and their customer relations in the long term.








  • KefoKefo Member EpicPosts: 4,229

    Hey guys, I thought I would pipe up here and just clarify things:


    In my first email I was more annoyed at the abuse of the TOS with regards to the movie spoiler thing + the attitude that CIG staff had towards my question in discord. I was unsure if I could get a refund, after I asked around only to be told it would be for a full refund, hence why I requested one in my email for one, it wasn’t 100% what I wanted as I would have rather remained a backer, however I was not really comfortable anymore with the level of pledge I had with CIG. After cooling down over the xmas week and realizing my buddy would get dragged into it as my RA package was purchased with his account and  with the CIG only do full refunds thing I didnt want to get his account closed as well. By this time I had got wind of people getting partial refunds and I thought it best to ask for a partial refund, something which would have stopped my buddy getting his account closed and I could retain my account with the intention of putting the money back into the project when / if things improved, and such so I thought eh, that makes sense for both parties and it was (I thought) a reasonable request, a request that fell on deaf ears. It was at this point I was fed up with the brick wall that was CS and deicided to try and contact someone higher up IE Chris, hence the google document. While on the subject of the google document it was meant to be for internal CIG eyes only in the original format when I first posted it to Reddit, however since then it has since been modified to reflect that it is a public document now.

    Buddy emailed CS and got a reply they have refunded the Rear Admiral package without closing his account, be this out of my initial request or out of spite, who knows but I am thinking the latter as it clearly shows their system does indeed allow for partial refunds, It’s just that they are unwilling to offer such a thing, even when the customer requests it.  Maybe it was someone at CIG trying to cover up? who knows,*dons tinfoil hat*. I am just happy my bud didn’t get dragged down with me, sure I took a bullet for this but as long as this kinda stuff doesn’t happen again then nobody else will have to complain or get outed. 

    also @dsmart I read your portion of your write up about this, Sorry to be the bearer of bad news but you have the wrong Badger. My handle on CIG was BrawlinBadger, while I was indeed an early backer I was not the Badger that is like citizen number 6 or something. Just thought I would let you know as my backer number was around the 13k mark.


    Yes I made a mountain out of a molehill but if that what it takes to gets things fixed then it’s all the better for CIG and their customer relations in the long term.








    Whoops! Missed this. Well thanks for deciding to turn up in person and give us the run down. And sorry but I still firmly believe this was a damned stupid thing for two adults to get in such a pissing match over, not to mention very easily avoidable. And no I don't feel escalating this did anyone any good, it just seems like a Pyrrhic victory as it painted no one involved in a very good light.
    Maybe CIG will learn something from this, like don't make up stupid rules and abuse your power. Or make sure head of CS knows what the fuck he's doing. Then again Chris Roberts is in charge so it's doubtful :anguished:
  • BrawlinBadgerBrawlinBadger Member UncommonPosts: 2
    edited January 2017

    Hey guys, I thought I would pipe up here and just clarify things:


    In my first email I was more annoyed at the abuse of the TOS with regards to the movie spoiler thing + the attitude that CIG staff had towards my question in discord. I was unsure if I could get a refund, after I asked around only to be told it would be for a full refund, hence why I requested one in my email for one, it wasn’t 100% what I wanted as I would have rather remained a backer, however I was not really comfortable anymore with the level of pledge I had with CIG. After cooling down over the xmas week and realizing my buddy would get dragged into it as my RA package was purchased with his account and  with the CIG only do full refunds thing I didnt want to get his account closed as well. By this time I had got wind of people getting partial refunds and I thought it best to ask for a partial refund, something which would have stopped my buddy getting his account closed and I could retain my account with the intention of putting the money back into the project when / if things improved, and such so I thought eh, that makes sense for both parties and it was (I thought) a reasonable request, a request that fell on deaf ears. It was at this point I was fed up with the brick wall that was CS and deicided to try and contact someone higher up IE Chris, hence the google document. While on the subject of the google document it was meant to be for internal CIG eyes only in the original format when I first posted it to Reddit, however since then it has since been modified to reflect that it is a public document now.

    Buddy emailed CS and got a reply they have refunded the Rear Admiral package without closing his account, be this out of my initial request or out of spite, who knows but I am thinking the latter as it clearly shows their system does indeed allow for partial refunds, It’s just that they are unwilling to offer such a thing, even when the customer requests it.  Maybe it was someone at CIG trying to cover up? who knows,*dons tinfoil hat*. I am just happy my bud didn’t get dragged down with me, sure I took a bullet for this but as long as this kinda stuff doesn’t happen again then nobody else will have to complain or get outed. 

    also @dsmart I read your portion of your write up about this, Sorry to be the bearer of bad news but you have the wrong Badger. My handle on CIG was BrawlinBadger, while I was indeed an early backer I was not the Badger that is like citizen number 6 or something. Just thought I would let you know as my backer number was around the 13k mark.


    Yes I made a mountain out of a molehill but if that what it takes to gets things fixed then it’s all the better for CIG and their customer relations in the long term.








    Whoops! Missed this. Well thanks for deciding to turn up in person and give us the run down. And sorry but I still firmly believe this was a damned stupid thing for two adults to get in such a pissing match over, not to mention very easily avoidable. And no I don't feel escalating this did anyone any good, it just seems like a Pyrrhic victory as it painted no one involved in a very good light.
    Oh I know it was utterly stupid and I could of  just ignored it, but with the resulting shitty attitude I got and the "try me" from a CIG employee made me dig my heels in. Petty and childish? yes, but if they hadn't put such a dumb assed rule down in the first place I wouldn't have even bat an eyelid over it,  I could understand removing /chat banning someone from the Discord server for doing dumb shit like spoiler posting, but not an account closure that was "enforced" by the TOS. 

    The fact that it was put across just as a threat makes it seem like CIG is willing to say anything to keep their backers in check, no matter how underhand. Makes me wonder what else they are lying about, just to please the masses who would rather just sit and take whatever CIG throw at them. 

     My attitude to going public with it is pretty much summed up in the picture below, while I don't want CIG to crash and burn I do want them to make sure that things like this don't happen again, and as it seemed like they were not going to back down and remove the threat going public was the only way to make sure the RIGHT people in CIG got the message.

    I was advised by a few members of the community that going public was something to consider, to make a point to CIG that they need to stop drinking the koolaid and treat their backers with respect and to make sure shit like this doesn't happen again. CIG set a very bad precedent with the TOS being used as a threat which made me really question CIG, albeit it was a threat, but how far does that go? What if next time it wasn't a threat?


  • ArglebargleArglebargle Member EpicPosts: 3,465
    Good luck.  Chris Roberts drinks his own koolaid....

    If you are holding out for the perfect game, the only game you play will be the waiting one.

  • KyleranKyleran Member LegendaryPosts: 43,975
    Really looking forward to playing this game ;)

    "True friends stab you in the front." | Oscar Wilde 

    "I need to finish" - Christian Wolff: The Accountant

    Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm

    Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV

    Don't just play games, inhabit virtual worlds™

    "This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon






  • ShinamiShinami Member UncommonPosts: 825
    Considering that I lol'ed and said "Wow... the Tiger's Claw just got renamed to Bugsmasher" makes me wonder how much "Nostalgia" is being revived and thrown into this game. So much for Originality. 

    Just give me a Kilraithi Hvar'kann-class Dreadnought already and let me at these garbage scows of ships. Hell, I will settle for a POS Ralari-Class Destroyer. I am sure someone will call hacks against me when it downs four ships at once... even for the shittiest Kilrathi destroyer out there.

    ...and yes...
    I call that they will insert a Dralthi-looking fighter somewhere in this game just to troll the hell out of us!

    If I can't have a destroyer, at least give me a Jalthi...
    Its six frontal overpowered cannons will remind me of all the times seeing videos or ads to this game has given me headaches. 

    I guess until then, 
    I will have to be astounded at the fact that no one is throwing Wing Commander or Privateer jokes at this game! 

    Hey Chris Roberts! 
    Speaking of Jokes...
    Remember Wing Commander IV? 
    *smiles* 
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