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Update: Cryptic Offers Insight Into Recent Neverwinter Ban Wave Over In-Game Exploit

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Comments

  • RenoakuRenoaku Member EpicPosts: 3,157
    edited September 2018
    The problem I still see is that the company did not inform the players that the exploit in question was not intended.

    Acceptable methods would have been, Posting a notice in-game which shows that there is an exploit, or chat message so players no longer use it similar to how BDO does when servers shut-down and inform the players not to use because it's not intended game-play.

    The problem here is clear, the developers made mistakes in the code and wanted to blame the players for their mistakes, just like "Sandbox Interactive" did with Laborers journals, then threaten players with bans.

    I contacted ARC Games about the bans even though I was not effected because I don't play that game for many years, and they suggested I go over to their forums, and ask any questions I may have, or make suggestions about what they should have done, but I replied back, How can I post about the suggestions about this exploit that took place, because your moderators "Censor" / Wipe the forums with censorship, just like SandBox Interactive does.

    . In my eyes a U.S Company showing this type of censorship, is not a company anyone should invest their money with, until they resolve, makes changes to the policy, and improve on this, and they can start by removal of peoples bans for their own mistakes, because from what I understand thousands of playeres were effected and they didn't cheat they just played the game not their fault it was buggy, and they company knew about it but failed to fix it for months.

    So far no response yet, but it's clear that ARC Games is one of those bad companies at least in my eyes.

    Exploiting,  or cheating should never be allowed hands free, but at the same time you can't blame players for your own mistakes as developers, or for failure to notify the players not to use a certain spell order or play the game a certain way.

    This also goes to why the content was not disabled until it was fixed like many other games would have done.
  • Po_ggPo_gg Member EpicPosts: 5,749
    Not to mention the first response of the exploiter side to Cryptic's warning - since I don't play on consoles that was the time when I first noticed the issue, and to be honest grabbed the popcorn right away to watch the trainwreck... it was unbelievable how stupid they are.

    Cryptic made it clear pretty soon after the start that it is an exploit and they will fix it soon (that is also why the actual steps are not relevant @Quizzical ), and in the meantime they will monitor the situation closely, and even bans are possible.

    What is a normal exploiter response to such a statement? Or what was, in the past, at least. Staying away, laying low, hoping that you are not affected even by accident, etc.
    What was the response of the current whiners? A massive rage-storm, how DARE those f.cks at Cryptic threaten them, the holy players, with bans for something as menial and measly thing as exploiting.
    Pathetic...

    Then they convinced themselves that the devs are just bark and no bite, keep on with the exploiting, Cryptic won't do anything since "everybody" is exploiting and they can't ban their entire playerbase.
    Well, Cryptic did swing the banhammer... and that is why you see all the whining on the net. Not about "we didn't exploit", it is about "why ban us for exploit". And they don't even realize how backward their whole argument is, they really believe that exploiting is their given right if there are some fabricated arguments around it.


    For the record, Cryptic do have buggy codes, they do have shady practices (I even posted two at the first page, the CO free slots and the Neverwinter chest key change), but in this actual situation they are 100% right. Players aren't entitled to free exploits if the developer makes a mistake, that's not how the world works.
    (Yet, at least. Looking at this "new gamer" crowd, I don't have much confidence in a bright future)
  • WBadgerWBadger Member RarePosts: 381
    Renoaku said:
    The problem I still see is that the company did not inform the players that the exploit in question was not intended.

    Acceptable methods would have been, Posting a notice in-game which shows that there is an exploit, or chat message so players no longer use it similar to how BDO does when servers shut-down and inform the players not to use because it's not intended game-play.

    The problem here is clear, the developers made mistakes in the code and wanted to blame the players for their mistakes, just like "Sandbox Interactive" did with Laborers journals, then threaten players with bans.

    I contacted ARC Games about the bans even though I was not effected because I don't play that game for many years, and they suggested I go over to their forums, and ask any questions I may have, or make suggestions about what they should have done, but I replied back, How can I post about the suggestions about this exploit that took place, because your moderators "Censor" / Wipe the forums with censorship, just like SandBox Interactive does.

    . In my eyes a U.S Company showing this type of censorship, is not a company anyone should invest their money with, until they resolve, makes changes to the policy, and improve on this, and they can start by removal of peoples bans for their own mistakes, because from what I understand thousands of playeres were effected and they didn't cheat they just played the game not their fault it was buggy, and they company knew about it but failed to fix it for months.

    So far no response yet, but it's clear that ARC Games is one of those bad companies at least in my eyes.

    Exploiting,  or cheating should never be allowed hands free, but at the same time you can't blame players for your own mistakes as developers, or for failure to notify the players not to use a certain spell order or play the game a certain way.

    This also goes to why the content was not disabled until it was fixed like many other games would have done.
    Ehmm....how they treat their forums isn't any different then any other developer.  You go to any forums and make a post "This game is just warm, festering in a dumpster piece of garbage," they'll delete your post and you'll get a ban with no skin off their back.  There's no such thing as a game developer forum that isn't an echo chamber, whether its black desert, shroud of the avatar, chronicles of elyria, etc.  And frankly speaking, they're allowed to moderate their forum like that if they want to.  It's THEIR forum...not the players, the companies.  If they want to turn it into an echo chamber, it's their god given right to since they are hosting and running the forum.

    In terms of the blame game, they're not blaming the players for the exploits existence.  Their blaming the players for UTILIZING the exploit.  If the players chose to use the exploit knowing fully well that there is something wrong with it (Example:  The mob that was moving just fine not too long ago is now a sitting duck), they are fully aware they are taking advantage of the errors the developers do.  If I drop my wallet, that's my fault.  If I drop my wallet, and someone picks it up, taking all the money out of it?  It may have been my fault for dropping it, but it is their fault for taking advantage of my error for their own gain instead of being decent human beings.
  • RenoakuRenoaku Member EpicPosts: 3,157
    edited September 2018
    Wankyudo said:
    Ehmm....how they treat their forums isn't any different then any other developer.  You go to any forums and make a post "This game is just warm, festering in a dumpster piece of garbage," they'll delete your post and you'll get a ban with no skin off their back.  There's no such thing as a game developer forum that isn't an echo chamber, whether its black desert, shroud of the avatar, chronicles of elyria, etc.  And frankly speaking, they're allowed to moderate their forum like that if they want to.  It's THEIR forum...not the players, the companies.  If they want to turn it into an echo chamber, it's their god given right to since they are hosting and running the forum.

    In terms of the blame game, they're not blaming the players for the exploits existence.  Their blaming the players for UTILIZING the exploit.  If the players chose to use the exploit knowing fully well that there is something wrong with it (Example:  The mob that was moving just fine not too long ago is now a sitting duck), they are fully aware they are taking advantage of the errors the developers do.  If I drop my wallet, that's my fault.  If I drop my wallet, and someone picks it up, taking all the money out of it?  It may have been my fault for dropping it, but it is their fault for taking advantage of my error for their own gain instead of being decent human beings.
    Which is true they can moderate however, however in BDO, World OF Warcraft, for that matter because i've seen it before if there is ever a public exploit that becomes public knowledge and people inquire about it without calling the company a piece of shi* for example, they generally answer the questions and don't delete / censorship.

    Black Desert Online, for example had issues if you remember the massive protests because I do, Heck I even said something very offensive to some right in front of "TWITCH Streamers" in game, and didn't get censored or banned for it.

    https://giphy.com/gifs/3FlFdTIYSRwFbOrUN8 <--- Protest .GIF

    Which proves that not all companies are like this, ARC games has just proven to be a censorship cfompany in the most they would address the exploit public, and leave one thread open for discussion and questions / concerns as long as it remained civil, as most companies do.

    Just because a company can do something such as (Ban, Moderate or Censorship) doesn't mean they should, after all it's not really that hard to make a new account, change your hardware / IP address and get banned 1000 + times a day if a user wants to.

    Reputable companies do not do what ARC as a company has done, and for this I really hope the developer finds a new publisher because it drags down the reputation of the game as a whole.

    But hey let ARC Games learn the hard way with their mass blanket Perm-Bans, just like the other company did losing like over 70% of their player base, the original CEO jumping overboard, and their reps ruined all because of one mistake, with many following after.

    Also having posts removed from "Blizzard" "COE" "Fractured", I even went as far as logging into the COE discord to address concerns of a drama that players spending more than $10,000 USD got extra benefits, never got banned for asking or warned, it's simple that reputable companies have no reason not to address questions or concerns, obviously attacks are a different.
  • AlbatroesAlbatroes Member LegendaryPosts: 7,671
    At the end of the day, its a f2p game so the bans will probably be overturned by next month. Gotta get dat money.
    Renoaku
  • ulmenstine09ulmenstine09 Member CommonPosts: 8
    they need to release there old members accounts from the so called buged glitch they didnt take blame for.. in all since.. this is gonna kill the game least u can try to get some kind of respect by letting half your game come back to try to see if it can be a slight chance it can work but with the way they dont take credit for there own mistakes they wont unban the ppl who made a small mistake after 9 or so weeks being broke till they wanted to.. all a scam.. all end gamers that where hit.. not a set amount ad or hunts to ban this one or the next who did it just as much.. one thing in common.. they didnt ban ppl who put real zen in the market from wallet etc.. only ppl who endgame and used in game currency to get thru the game.. fraud.. i would try to make it right cryptic..
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