Glitch in Bethesda Support System Accidentally Gives Users Access to Other Customer Info - MMORPG.co

SBFord

Glitch in Bethesda Support System Accidentally Gives Users Access to Other Customer Info - MMORPG.com

In the latest in a series of blunders, it appears that a glitch in the Bethesda Support System has led to customer information being leaked to other users. According to Kotaku, users were given access "to parts of Bethesda's support system, including the ability to open and close tickets, as well as check out customer's personal information" which includes credit card information. The issue has since been resolved according to a Bethesda representative.

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SBFord

This is a train wreck that just keeps writing its own news articles.

gervaise1

Didn't someonme in an earlier thread say it couldn't get worse? 

Alverant

Sony: We protect our users' privacy.
Bethesda: Hold my Nuke Cola.

Wizardry

"A glitch"
Haha,good way of wording BAD coding and bad work by whomever is in charge of their websites and programming.

I get a slight feeling this Bethesda office was riding a high,thinking they were all amazing and into making easy money and got lazy with their operation.There could also be a push from the upper management that maybe put a lot of pressure on the team to get FO76 out quickly and were working over time.
There is just sooo much that looks wrong here,an unfinished ,unpolished,RUSHED game,bad management,upper Zeni management and investors are going to lay down some serious hurt on a few employees.

The other thing is a glitch doesn't just happen,especially when comes to support and accounts,this has likely been an open book for a long time and just took until now for someone to realize it.

TheDarkrayne

Wizardry said:

"A glitch"
Haha,good way of wording BAD coding and bad work by whomever is in charge of their websites and programming.

I get a slight feeling this Bethesda office was riding a high,thinking they were all amazing and into making easy money and got lazy with their operation.There could also be a push from the upper management that maybe put a lot of pressure on the team to get FO76 out quickly and were working over time.
There is just sooo much that looks wrong here,an unfinished ,unpolished,RUSHED game,bad management,upper Zeni management and investors are going to lay down some serious hurt on a few employees.

The other thing is a glitch doesn't just happen,especially when comes to support and accounts,this has likely been an open book for a long time and just took until now for someone to realize it.

It is a good way of wording it, I agree. You know, because glitch means a temporary malfunction. That's exactly what it was.

Oh...

You were being incorrectly sarcastic. Never mind.

Albatroes

MadFrenchie

Well, this isn't related to a quality issue with the game client itself, nor is it self-inflicted wounds created by their customer service reps, so I guess there's the silver lining for Bethesda.

Aeander

Holy shit. Bethesda can't even do customer service without bugs. 

laserit

When it rains it pours

Iselin

The new Bethesda corporate motto:

"It kind of, sort of works and we're not planning on doing anything about it"

Riannes

Love Fallout. Love TES. Has been supporting fo76 financially and socially. But its getting harder everyday to help/defend them.

Glitch King needs to do something now or be slain once and for all.

ceratop001

Holy Canvas Bags....

Tiller

welp, they were on track to being one of the better AAA developers in recent history, then they went and F'd it all up.

Siveria

Bethesda is known to be incompetent this doesn't surprize me one bit. My question is: whats going to go wrong next?

Asm0deus

SBFord said:

This is a train wreck that just keeps writing its own news articles.

I know right, geez what else could go wrong....lol

immoralthang

I think nothing short of a Realm Reborn kind of overhaul can save this game

vegetableoil

Facepalm x 100

Octagon7711

A lot of crazy stuff that happens in big companies rarely sees the light of day. But they were under the microscope already. Wonder if this means there will be a big shakeup in management? What a kerfuffle.

MadFrenchie

Octagon7711 said:

A lot of crazy stuff that happens in big companies rarely sees the light of day. But they were under the microscope already. Wonder if this means there will be a big shakeup in management? What a kerfuffle.

We need to find more ways to use the word "kerfuffle," because it sounds like an English name for one of those cute pogs or mogs or whatever those things in Final Fantasy that fly around are called, despite the word describing a shit show.

I like it.

gervaise1

Iselin said:

The new Bethesda corporate motto:

"It kind of, sort of works and we're not planning on doing anything about it"

In true Bethseda style they must have decided to open up their system to modders to fix!

Octagon7711

MadFrenchie said:

Octagon7711 said:

A lot of crazy stuff that happens in big companies rarely sees the light of day. But they were under the microscope already. Wonder if this means there will be a big shakeup in management? What a kerfuffle.

We need to find more ways to use the word "kerfuffle," because it sounds like an English name for one of those cute pogs or mogs or whatever those things in Final Fantasy that fly around are called, despite the word describing a shit show.

I like it.

How sweet it is...

Cyber_wasteland

Everyone has bad days, and low times in life. It just isn't Bethesda year.

Maybe next year guys, maybe.

Alomar

Didn't think it could get any worse. Honestly expected Bethesda to recover from this crap show a bit, turns out nope, their history of good rpg's doesn't excuse any of this.

Iselin

Octagon7711 said:

A lot of crazy stuff that happens in big companies rarely sees the light of day. But they were under the microscope already. Wonder if this means there will be a big shakeup in management? What a kerfuffle.

Doubt it. Some poor lower level sap(s) will be sacrificed instead

GeezerGamer

This reminds of the scene in The Hunt For Red October where the guys says to the Russians..
"You lost another sub?"