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Got a beta invite. Verification process does not work.
Vercin
Member UncommonPosts: 369
I got a beta invite to DDO. The verification process does not work. Anyone else who got an invite have this problem?
The Stranger: It's what people know about themselves inside that makes 'em afraid.
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www.DigitalMindz.com
I keep getting this message
WARNING: Unable to connect to the Turbine Billing System. Please try again later. If the problem persists, please contact.............
For some reason at the final stage of verification it keeps saying DDO alpha instead of DDO beta.
I think its putting me in the wrong queues.
It really sucks getting a beta invite and then something like this goes wrong.
The Stranger: It's what people know about themselves inside that makes 'em afraid.
I have the exact same problem as you... Error -1 or something like that
guess I might try tomorrow or something...
I finally got a response after I sent an email to complaints@turbine.com.
If you are having the same problem as I stated, copy your entire original beta email and send it to complaints@turbine.com and let them know what is happening.
The Stranger: It's what people know about themselves inside that makes 'em afraid.
Darkmist,
I sent an email to both of those address, the complaints one is the only one I have heard back from.
From there on out I do not know what if anything they will do for us.
I just hope they fix the accounts.
Let me know if anything happens for you.
The Stranger: It's what people know about themselves inside that makes 'em afraid.
It sounds like they may be getting hammered.
Give it a day or two to calm down and it will probably be good.
Fadinaway
Playerbase Solutions
http://www.playerbasesolutions.com
Anyone with verification problems have succuess yet? I've heard people still can't get in after being accepted.
I was accepted to beta but the verification email does not work properly. It is trying to verify me for the alpha and not the beta. I think the problem lies in when people tried to sign in, the alpha ended on the 2nd I believe and the beta started on the third.
They said in the email you could login on the 2nd but I think that was not true. I am not sure 100% but I believe those of us trying to do the verification on the 2nd were somehow shoved into the end of the alpha queue.
I have sent multiple emails to turbine at this point and have recieved no real assitance.
Either they are trying to sort this out for a massive number of people, my guess being in the thousands. Or they simply have enough testers and do not care about the rest. I would hope it is the former and not the latter.
Anyway I will keep waiting and just play something else in the meantime. Dark and Light should be launched soon.
The Stranger: It's what people know about themselves inside that makes 'em afraid.
This is the response I finally got back
-------------------------------------
We apologize that it has taken so long to respond to your issue. Please reply to this email if you are still experiencing problems and need assistance.
Thank you,
The Turbine Beta Team
-----------------------------------------
Now I have to wait again
This time response was fast...however, not very assuring news...
----------------------------------
Hi there,
We are working to resolve the error message that you have seen.
As soon as we have any details regarding a solution or a workaround, well email you.
We apologize for the troubles youve had and really appreciate your interest in the DDO Beta.
The Turbine Beta Team
------------------------------------------
Now, we just wait...
I got the same message as you Darkmist.
Hopefully they sort it out. Meanwhile though, waiting on www.darkandlight.com
The Stranger: It's what people know about themselves inside that makes 'em afraid.
I'm in the same boat as everyone else... got a beta invite, but can't get past the billing system error. Frustrating to say the least. After sending a few e-mails to the support guys, I finally got a response today. It said that the issue resolved itself for some users, and that I should keep trying to log in. Gee, thanks for the help guys...
So, it took a week and a half to get a response, and when I do, it's useless - even though they've got the error code, message and url of the problem. Egh... hope this isn't a sign of things to come with DDO.
I got a message saying they are working on it.
My thought is this. Those of us who tried to login the day the email got out are the ones who got screwed. You guys/gals who have this problem did you try to create the account on the 2nd when the email came out or the third when the offical beta started.
I think what happen to people who logged in on the 2nd is that it shoved us into some alpha queue, when it was supposed to be the beta. And since alpha is over, we cannot do anything.
I do not think this is an issue which will "sort itself out".
Currently I am waiting for for the stress test server to come back up....
Hope they fix something soon, customer service for MMORPGS has never been good.
The Stranger: It's what people know about themselves inside that makes 'em afraid.
I was issued a new beta account today. Hope the rest of you get in.
If you are sending them an email at betasupport@turbine.com , be as detailed as possible.
I logged every link and screen that gave me errors.
The Stranger: It's what people know about themselves inside that makes 'em afraid.
At least you guys got beta invites! I was really hopeing to be able to join... but it doesn't look like it'll be happening anytime soon.