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Some help, if you would? (very technical)

haudvicushaudvicus Member Posts: 176
in Vanguard: Saga of Heroes

I was ready to go when phase 5 (open beta) started up, and actually spent a whole day waiting for it to start. From that moment I logged in, I have yet to even play the game. Yes, it's true. I've been stuck at server select ever since.

I'm hoping someone has enough time to read this between playing Vanguard, because I truly need some tech support. Your ability to play intrigues me to no end. I've tried everything, and have concluded it can only be settings related. If you have time, please compare my VGclient log with yours. I've also included the diagnostic information that looked important. I have no idea what else to do, as SOE is too busy getting their game ready to launch. Any help would be appreciated.

The VGclient log...

[01/14/07 00:42:37] INFO: ====================================================

[01/14/07 00:42:37] INFO: Log opened.

[01/14/07 00:42:37] INFO: Init: Name subsystem initialized

[01/14/07 00:42:37] INFO: Init: Detected: Microsoft Windows XP 5.1 (Build: 2600)

[01/14/07 00:42:37] INFO: Init: Compiled: Jan 12 2007 20:18:37

[01/14/07 00:42:37] INFO: Init: Threadsafe Core: No

[01/14/07 00:42:37] INFO: Init: Base directory: C:Program FilesSonyVanguardin

[01/14/07 00:42:37] INFO: Init: Character set: Unicode

[01/14/07 00:42:37] INFO: DevLoad: Bound to IpDrv.dll

[01/14/07 00:42:37] INFO: DevLoad: Bound to Engine.dll

[01/14/07 00:42:37] INFO: DevLoad: Bound to Core.dll

[01/14/07 00:42:37] INFO: DevLoad: Bound to SGOUnrealAbstractionLayer.dll

[01/14/07 00:42:37] INFO: DevLoad: Bound to Window.dll

[01/14/07 00:42:37] INFO: Init: Object subsystem initialized

[01/14/07 00:42:37] INFO: Init: Computer: LEGEND

[01/14/07 00:42:37] INFO: Init: User: Administrator

[01/14/07 00:42:37] INFO: Init: CPU Page size=4096, Processors=2

[01/14/07 00:42:37] INFO: Init: CPU Detected: AuthenticAMD

[01/14/07 00:42:37] INFO: Init: CPU Features: MMX SSE SSE2 SSE3

[01/14/07 00:42:38] INFO: Init: CPU Speed=2011.246515 MHz

[01/14/07 00:42:38] INFO: Init: Memory total: Phys=3144172K Pagef=4194303K Virt=2097024K

[01/14/07 00:42:38] INFO: Init: Working set: 32000 / 159000

[01/14/07 00:42:38] INFO: Init: Process Info: Peak Memory Used: 18400 Working Set: 18400 PageFile: 19556

[01/14/07 00:42:39] INFO: Init: Added all subdirectories and cached all files in 0.792000 seconds

[01/14/07 00:42:39] INFO: Init: Loaded archive ..AssetsArchivesinaryprefabs.sgo containing 17568 files

[01/14/07 00:42:39] INFO: Init: Loaded archive ..AssetsArchivesinshaders.sgo containing 64 files

[01/14/07 00:42:39] INFO: Init: Loaded archive ..AssetsArchives extdata.sgo containing 36 files

[01/14/07 00:42:40] INFO: Init: Unreal engine initialized

[01/14/07 00:42:41] INFO: Init: Client initialized

[01/14/07 00:42:41] INFO: Init: Direct3D adapters detected:

[01/14/07 00:42:41] INFO: Init: NVIDIA GeForce 7900 GT/GTO (nv4_disp.dll)

[01/14/07 00:42:41] INFO: Init: D3D Device: Video memory on board: 245

[01/14/07 00:42:41] INFO: Init: D3D Driver: AGP support detected

[01/14/07 00:42:41] INFO: Init: D3D Driver: PixelShaderVersion=3.0

[01/14/07 00:42:41] INFO: Init: D3D Driver: VertexShaderVersion=3.0

[01/14/07 00:42:41] INFO: Init: D3D Driver: MaxTextureBlendStages=8

[01/14/07 00:42:41] INFO: Init: D3D Driver: MaxSimultaneousTextures=8

[01/14/07 00:42:41] INFO: Init: D3D Driver: MaxActiveLights=8

[01/14/07 00:42:41] INFO: Init: D3D Driver: MaxPrimitiveCount=1048575

[01/14/07 00:42:41] INFO: Init: D3D Driver: MaxVertexIndex=1048575

[01/14/07 00:42:41] INFO: Init: D3D Driver: MaxStreams=16

[01/14/07 00:42:41] INFO: Init: D3D Driver: MaxStreamStride=255

[01/14/07 00:42:41] INFO: Init: D3D Driver: MaxVertexShaderConst=256

[01/14/07 00:42:41] INFO: Init: D3D Driver: Lighting buffer format: D3DFMT_A16B16G16R16F

[01/14/07 00:42:41] INFO: Init: D3D Driver: Lighting buffer supports Framebuffer Blending

[01/14/07 00:42:41] INFO: Init: D3D Driver: Device supports HW Shadow Maps

[01/14/07 00:42:41] INFO: Init: D3D Driver: Device supports FP Filtering

[01/14/07 00:42:41] INFO: Init: D3D Driver: Supports Shader Detail Level: 5

[01/14/07 00:42:41] INFO: Init: D3D Driver: Device supports Shader Model 3

[01/14/07 00:42:41] INFO: Init: D3D Driver: Using w- pixel fog

[01/14/07 00:42:41] INFO: Init: D3D Driver: Supports trilinear

[01/14/07 00:42:41] INFO: Init: D3D Driver: using cubemaps [with mipmaps]

[01/14/07 00:42:41] INFO: Init: D3D Driver: Supports BLENDDIFFUSEALPHA

[01/14/07 00:42:41] INFO: Init: D3D Driver: Supports LOD biasing

[01/14/07 00:42:41] INFO: Init: D3D Driver: Supports Z biasing

[01/14/07 00:42:41] INFO: Init: D3D Driver: Supports D3DTOP_ADDSIGNED2X

[01/14/07 00:42:41] INFO: Init: D3D Driver: Supports D3DTOP_BUMPENVMAP

[01/14/07 00:42:41] INFO: Init: D3D Driver: Supports D3DTOP_BUMPENVMAPLUMINANCE

[01/14/07 00:42:41] INFO: Init: D3D Driver: Supports D3DTOP_DOTPRODUCT3

[01/14/07 00:42:41] INFO: Init: D3D Driver: Supports D3DTOP_MODULATEALPHA_ADDCOLOR

[01/14/07 00:42:41] INFO: Init: D3D Driver: Supports D3DTOP_MODULATECOLOR_ADDALPHA

[01/14/07 00:42:41] INFO: Init: D3D Device: szDriver=nv4_disp.dll

[01/14/07 00:42:41] INFO: Init: D3D Device: szDescription=NVIDIA GeForce 7900 GT/GTO

[01/14/07 00:42:41] INFO: Init: D3D Device: wProduct=6

[01/14/07 00:42:41] INFO: Init: D3D Device: wVersion=14

[01/14/07 00:42:41] INFO: Init: D3D Device: wSubVersion=10

[01/14/07 00:42:41] INFO: Init: D3D Device: wBuild=9371

[01/14/07 00:42:41] INFO: Init: D3D Device: dwVendorId=4318

[01/14/07 00:42:41] INFO: Init: D3D Device: dwDeviceId=657

[01/14/07 00:42:41] INFO: Init: D3D Device: dwSubSysId=571545218

[01/14/07 00:42:41] INFO: Init: D3D Device: dwRevision=161

[01/14/07 00:42:41] INFO: Init: D3D Detected: NVIDIA video card.

[01/14/07 00:42:42] INFO: Init: GPUs detected: 1.

[01/14/07 00:42:42] INFO: Init: (Karma): Initializing Karma for game.

[01/14/07 00:42:42] INFO: Init: WinSock: version 2.2 (2.2), MaxSocks=0, MaxUdp=0

[01/14/07 00:42:42] INFO: Log: Trying to connect to LoginServer at vanguardlogin1.soe.sony.com port 9000 ...

[01/14/07 00:42:42] INFO: Init: WinSock: I am legend (192.168.1.102)

[01/14/07 00:42:42] NETWORK: DevNet: Resolving vanguardlogin1.soe.sony.com...

[01/14/07 00:42:43] NETWORK: DevNet: Resolved vanguardlogin1.soe.sony.com (64.37.176.164)

[01/14/07 00:42:44] INFO: Log: (Karma): Autodetecting CPU for SSE

[01/14/07 00:42:44] INFO: Log: (Karma): Using SSE Optimizations

[01/14/07 00:42:44] INFO: Log: Level is Level Entry.myLevel

[01/14/07 00:42:45] INFO: Log: Bringing Level Entry.myLevel up for play...

[01/14/07 00:42:45] INFO: Log: Browse: chunk_2002_2002.vgr?Seamless=1?SingleChunk=0?Class=SGOUnrealAbstractionLayer.SGOPCPawn?CinematicEntry=1?team=255

[01/14/07 00:42:45] INFO: Log: (Karma): Autodetecting CPU for SSE

[01/14/07 00:42:45] INFO: Log: (Karma): Using SSE Optimizations

[01/14/07 00:42:45] INFO: Log: Level is Level chunk_2002_2002.myLevel

[01/14/07 00:42:45] INFO: Log: Bringing Level chunk_2002_2002.myLevel up for play...

[01/14/07 00:42:46] INFO: Log: (Karma): Autodetecting CPU for SSE

[01/14/07 00:42:46] INFO: Log: (Karma): Using SSE Optimizations

[01/14/07 00:42:46] INFO: Log: * * INITIAL LEVEL LOAD COMPLETE

[01/14/07 00:42:46] INFO: Init: ALAudio: subsystem initialized.

[01/14/07 00:43:03] INFO: Init: Input system initialized for WindowsViewport

[01/14/07 00:43:03] INFO: Log: Opened viewport

[01/14/07 00:43:03] INFO: Log: Attempting to set resolution: 1280x1024 (Fullscreen)

[01/14/07 00:43:03] INFO: Init: Best-match display mode: 1280x1024x32@75

[01/14/07 00:43:03] INFO: Log: Using 32-bit back-buffer format (22)

[01/14/07 00:43:03] INFO: Log: Using 32-bit depth-buffer format (75)

[01/14/07 00:43:03] INFO: Log: Creating device

[01/14/07 00:43:03] INFO: Init: D3D Driver: CreateDevice: successfully created after 1 attempt(s).

[01/14/07 00:43:03] INFO: Init: D3D Driver: CreateDevice: will use hardware transform and lighting.

[01/14/07 00:43:03] INFO: Init: D3D Driver: CreateDevice: will use hardware vertex processing

[01/14/07 00:43:03] INFO: Log: Creating IME context.

[01/14/07 00:43:04] INFO: Init: Game engine initialized

[01/14/07 00:43:04] INFO: Log: Startup time: 25.391000 seconds

[01/14/07 00:43:05] INFO: Init: Start SGOUI Init Start

[01/14/07 00:43:06] INFO: Log: No XML settings file found. Restoring defaults.

[01/14/07 00:43:07] INFO: Log: VGUIXmlWinManager construction time = 1.263000 sec

[01/14/07 00:43:07] INFO: Init: Start SGOUI Init End

[01/14/07 00:43:07] INFO: Log: Trying to connect to LoginServer at vanguardlogin4.soe.sony.com port 10101 ...

[01/14/07 00:43:07] NETWORK: DevNet: Resolving vanguardlogin4.soe.sony.com...

[01/14/07 00:43:07] NETWORK: DevNet: Resolved vanguardlogin4.soe.sony.com (64.37.176.164)

[01/14/07 00:43:07] NETWORK: DevNet: Client received from 64.37.176.164:10101: CHALLENGE VER=3186 CHALLENGE=-845007854 STATS=1

[01/14/07 00:43:07] INFO: Log: Allocating 16384 byte dynamic index buffer.

[01/14/07 00:43:07] INFO: Log: Allocating 16384 byte dynamic index buffer.

[01/14/07 00:43:14] INFO: Log: Trying to connect to WorldServer at 64.37.176.112 port 10100 ...

[01/14/07 00:43:29] NETWORK: DevNet: Connection (64.37.176.112:10100) timed out after 15.000000 seconds (15.005001).  TickDelta = 0.008000

[01/14/07 00:43:29] INFO: Log: NotifyClosingConnection: Unable to login to WorldServer.

[01/14/07 00:43:29] INFO: Log: Trying to connect to LoginServer at vanguardlogin2.soe.sony.com port 10101 ...

[01/14/07 00:43:29] NETWORK: DevNet: Resolving vanguardlogin2.soe.sony.com...

[01/14/07 00:43:30] NETWORK: DevNet: Resolved vanguardlogin2.soe.sony.com (64.37.176.164)

[01/14/07 00:43:30] NETWORK: DevNet: Client received from 64.37.176.164:10101: CHALLENGE VER=3186 CHALLENGE=1933980294 STATS=1

[01/14/07 00:43:34] INFO: Log: Trying to connect to WorldServer at 64.37.176.144 port 10100 ...

[01/14/07 00:43:49] NETWORK: DevNet: Connection (64.37.176.144:10100) timed out after 15.000000 seconds (15.005001).  TickDelta = 0.017000

[01/14/07 00:43:49] INFO: Log: NotifyClosingConnection: Unable to login to WorldServer.

[01/14/07 00:43:49] INFO: Log: Trying to connect to LoginServer at vanguardlogin5.soe.sony.com port 10101 ...

[01/14/07 00:43:49] NETWORK: DevNet: Resolving vanguardlogin5.soe.sony.com...

[01/14/07 00:43:49] NETWORK: DevNet: Resolved vanguardlogin5.soe.sony.com (64.37.176.164)

[01/14/07 00:43:49] NETWORK: DevNet: Client received from 64.37.176.164:10101: CHALLENGE VER=3186 CHALLENGE=-2129756926 STATS=1

[01/14/07 00:43:52] INFO: Log: Trying to connect to WorldServer at 64.37.176.168 port 10100 ...

And the traceroute diagnostic results, created with the app in the same file...

Tracing route to laepatch1.everquest2.com [64.37.129.41]

over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  XXX.XXX.X.X (privacy plz) 

  2     *        *        *     Request timed out.

  3     *        *        *     Request timed out.

  4     *        *        *     Request timed out.

  5     *        *        *     Request timed out.

  6     *        *        *     Request timed out.

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

Comments

  • haudvicushaudvicus Member Posts: 176

    Obviously, something is blocking my traceroute, and thus preventing me from playing. However, this was done directly without any security. I can only guess it's something related with the settings for my connection. Anyway, if anyone has the time, I'll put down more information from the diagnostic. This information is more technical however.

    If all else fails, I'll just send someone my beta password. Atleast then someone will make use of it. Seriously.

    As I said, any help would be appreciated.

  • BaxslashBaxslash Member UncommonPosts: 237
    Hmm, have u sent that whole traceroute thing to those in support to Vanguard, it may help them find the problem for you. And, this way they can try to figure out if they have certain ISPs that are being deliberatly blocked for some reason other than security issues.
  • haudvicushaudvicus Member Posts: 176
    Oh, I have. I've sent them four emails already. From what I'm told, tech support will be available when the game goes live. Until then, all their efforts are focused on polishing the game.
  • gentzgentz Member Posts: 7

    The only thing i see unusual is the port being used to connect. I dont have my laptop with me at the moment to verify what port Vanguard uses on it, but i would look into changing the port# in the .ini file inside your install directory.

    I looked around and found some examples of that port using TCP and UDP, and here is what i came up with:

     


    10100 Control Total tcp
    10100 Gift trojan tcp
    10100 Ranky tcp
    10100 VERITAS ITAP DDTP tcp/udp
    10100 Trojan.Dasda udp
    10101 BrainSpy tcp
    10101 Silencer tcp
    10101 eZproxy

    tcp/udp

     

    May be something else, but its early and i half asleep.

    Try tracing to the address using a different port. Hope you get it straightened out.

  • haudvicushaudvicus Member Posts: 176
    Thanks for the reply. I've been through the files, and all the .ini files get restored to default when the game starts up. Changing them doesn't work. Are there any other files that could be changed, whether Vanguard or Windows?
  • gentzgentz Member Posts: 7
    Disreguard that, i just looked at my log file and it is indeed the same port number. Must be something else. Not sure why your trace dies after your gateway, unless that device does not respond to ICMP packets. I would look into that, maybe a firewall/router?
  • haudvicushaudvicus Member Posts: 176

    After doing some research, I've decided to make a wild guess concerning my problem: my internet service provider has blocked it. I'll call them up tomorrow, but here's my harsh logic:

    They block connections rather frequently. Their acceptable use policy allows them to stop and block any ports, connections, or scripts that they deem illegal or against their policies. I know this because before the switch from dialup to radio, I could use all the P2P software I wanted. It was slow, but it worked pretty much flawless. Now, such programs and/or connections are blocked within a few hours. Sucks, I know, but it's currently the only ISP I can get out here.

    Anyway, I hope it turns out to be the problem.

    EDIT - Also, it's not my internet security or router. I've bypassed both before with no luck.

  • sololocosololoco Member Posts: 542

    Hopefully you get the help you need from one of the guys here because asking this games "support team" gets you no answers whatsoever.

    I had problems logging in and I wrote them several times and have yet to hear anything from them.  I was fortunate to of found someone here to help me out  and advise me on what I need to play this game.

    I truly hope they don't be the same way once the game is launched.

  • Sarg01Sarg01 Member UncommonPosts: 170

    Do you get similar tracert output to all Internet locations, or is this unique? ICMP (and thus traceroute) is frequently filtered by companies; if your ISP blocks ICMP entirely than all your traces will look similar.

     

    If this traceroute is specific to SOE games, then your ISP (or maybe your local router) is routing SOE-bound traffic to someone other than SOE - or dropping it entirely. Traceroute doesn't run on port 10100 - or any TCP port for that matter, it runs on the ICMP protocol. Blocking port 10100 would not affect a traceroute. A routing error would disrupt both ICMP traces and TCP port 10100 (Vanguard) traffic. Your local router should point all traffic to your ISP who are supposed to than handle routing that to their ISP. However, if your ISP has another customer who is poaching in the 64.37.xx.xx address space, they might be mucking it up for you.

     

  • haudvicushaudvicus Member Posts: 176

    Thanks for trying to help, everyone. It wasn't my ISP, but I've had it with this. Anyone want to see if my account works?

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