Weird preorder payment issue

Comments

• anarchyart Member Posts: 5,378

  February 2007

  Originally posted by vagu
  
  I preordered the game and thus paid 58.74euro. I was actually charged on Friday 2/2/07, so i played the 3 preorder days for free. On 6/2/07 I suddenly crashed (together with a flatmate of mine who has also preordered) and was unable to log in eversince as according to SOE i do not own a subscription. Another flatmate of mine did not preorder but bought a retail pack. It appears that he actually enjoys the usual free month (as he is still able to log in) while we who have preordered are now forced to pay for a subscription fee in order to continue? (my preordering flatmate paid instantly without a second thought actually).
  
  I am not whining here, i am only asking if this is what should happen to us who have preordered. Arent we entitled to a free month?
  
  Cause if we are, i might have to file a petition. But i need to be sure before doing so.
  
   

  You are incorrect. All you have to do is put in your subscription information, enter your retail game key (different than the one that comes with preorder) and you get your free month without a charge on your credit card.
  
  

  
• vagu Member UncommonPosts: 44

  February 2007

  Thanks for the info.
  
  Unfortunately i just checked my mails again (bulk as well) and i have never received a key. As i bought the game from the SOE store I was told i will not require any kind of key. I checked anyway and i do not have this 20 digit key. Do you know for a fact that preorders are entitled to 1 free month?
• Stoneysilenc Member Posts: 369

  February 2007

  Originally posted by vagu
  
  Thanks for the info.
  
  Unfortunately i just checked my mails again (bulk as well) and i have never received a key. As i bought the game from the SOE store I was told i will not require any kind of key. I checked anyway and i do not have this 20 digit key. Do you know for a fact that preorders are entitled to 1 free month?

  SOE store doesn't have keys.  You have to be sure you are using the same account that you used to purchase Vanguard with as your login.  That's how it flags your account.
  

  
• vagu Member UncommonPosts: 44

  February 2007

  I dont have a second SOE account. I use the same account when trying to log in that i used for the purchase. I was able to play for 6 days after the launch with this account and then it stopped. Thats exactly what happened to my flatmate. Since it seems the rest of you who preordered are enjoying a free month, i should file a petition.

  Thanks for all the info guys, much appreciated.
• vagu Member UncommonPosts: 44

  February 2007

  I found this in SOE tech support:
  
  

  Question
  	When does the Vanguard Pre-Order End?
  	Answer
  	At 12PM PST on 02/02/2007 all players will be required to have a valid retail key associated with their account in order to continue playing. Thank you everyone for your understanding, if you have billing or technical support issues and need assistance with registering your key please contact SOE Account/Technical support at: http://support.station.sony.com

  
  So, have you guys actually preordered a copy of Vanguard and are now playing WITHOUT having paid a monthly subscription? Cause thats what both of you suggest in your above posts. (Or maybe i didnt understand what you are trying to tell me).
  
  If i get this correctly, the above support thread sugests i should now pay a monthly fee in order to continue playing, and i dont get a free month for preordering. Is that true or not?
• vagu Member UncommonPosts: 44

  February 2007

  nvm just found the answer:
  
  

  Originally posted by Rihahn
  
  Originally posted by Stoneysilenc
  
  You should still be in the free month so you shouldn't have paid anything more than the $50 box fee.

  You'd think that, but SoE only gives the free 30 days to "new" accounts. As I already had an account from my SWG days, I was billed immediately for V:SoH.
  
  sounds pretty stupid to me, but unfortunately it seems to be the case.