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30 days Paypal verification kills this game..
Goromhir
Member UncommonPosts: 463
i bought diamonds via paypal and now i have to wait 30 days until i can use them for player to player trades or gifts. this is insane stupid.
this game has one million of bugs and classes are horrible balanced, its one of the worst Grind games on earth after level 30 but i can life with all this pain, but i want to be able to buy the proper equipment for this grind horror from other players.
i dont even know if i still play in 30 days when my diamonds will become tradeable.
worst move in mmorpg history Frogster
>>>>>>>>>>>> PAYPAL 30 DAYS VERIFICATION <<<<<<<<<<<<< = self destruction of Frogster
i wiped the game from my harddisk, screw the diamonds money is lost and i wont ever play a game from this company again.
Comments
Done and done.
Who do we kill next?
Please give me more direction....killing is fun!
It's better to lurk in forums and be thought a fool...than to endlessly "Quote" and remove all doubts.
Yeah - attempting to protect themselves and their customers from fraud is crazy! It's easy to track when you buy things from them directly, but not so much when you immediately start spreading the purchase around to other parties. Even with tracking, there's the possiblity of having to deal with many more angry customers in the case that the diamonds were originally purchased with falsified information. Imagine using a stolen credit card to buy diamonds, then allowing that user to sell the diamonds or buy tons of items from the AH with the diamonds. Once the fraud is discovered, how do they recoup the diamonds, how do they tell if the parties who benefited from the diamonds were innocent or willing participants in fraud?
There might be better ways of handling the situation, but considering that nothing you buy in the AH is 100% necessary, I really don't see the problem. If anything, it's simply a matter of inconvenience.
~Ripper
It doesn't even take 30 days. I saw that message when I tried to buy something for diamonds on the AH, and it kind of ticked me off. But a day and a half later, my diamonds were accepted. I haven't even been playing for 30 days and I'm certainly using them now.
I think that's their Engrish way of telling you that it can take UP TO 30 days. If there's anything certain about this game, it's that the english translation is horrendous.
Science flies people to the moon. Religion flies people into buildings.
Well, investors or companies are eager to find people who just pay even if it is crap....hehe
Hiyas,
They are working on other methods so folks dont have to deal with the 30day wait to use diamnds on the Ah or gift cs items to others.
They have legit reasons for the 30day wait...Don't like Dont buy.
there is no legit reason for treating all the customers that use paypal like they are thieves. this game has the worst customer support i have ever had the unfortunate experience to deal with. my account got banned because i complained about this policy, and didn't accept their canned response of 'fraud' protection. not everyone that uses paypal is using a stolen credit card....i earnestly hope the online gaming community puts this game out of business. and if they are really working on other methods of preventing this, they should say so in their replies to complaints about it, instead of simply banning those of us that take exception to being treated this way. I totally agree with Portland on this one....i wiped the game from my system, and will never play a game that has Frogster associated with it again.
there is no legit reason for treating all the customers that use paypal like they are thieves. this game has the worst customer support i have ever had the unfortunate experience to deal with. my account got banned because i complained about this policy, and didn't accept their canned response of 'fraud' protection. not everyone that uses paypal is using a stolen credit card....i earnestly hope the online gaming community puts this game out of business. and if they are really working on other methods of preventing this, they should say so in their replies to complaints about it, instead of simply banning those of us that take exception to being treated this way. I totally agree with Portland on this one....i wiped the game from my system, and will never play a game that has Frogster associated with it again.
I really don't understand what all the complaining is about. When you pay for diamonds, you're able to buy items from the item shop immediately. That's what they're for. There's already debate as to whether or not cash shop items are "required", but there's no debate as to whether or not AH items are required. Simply put, they're not. You're able to sell items for diamonds or purchase items with diamonds as a matter of convenience. While the chance of fraud in either case (buying from the cash shop or buying/selling in the AH) is the same, it's easier for Frogster to deal with actions and consequences if they control the purchases.
There's nothing you "need" from the AH and there's nothing you "need" to sell, including the diamonds you just bought. As such, what's the problem? You bought diamonds from the "company" and you'fe able to remit them for products from the "company" i mmediately. You paid and you got to use what you bought in the official store. The auction house is secondary and waiting up to 30 days isn't that big of a deal. As it is, perhaps they should remove the ability to trade diamonds in the AH.
~Ripper
there is no legit reason for treating all the customers that use paypal like they are thieves. this game has the worst customer support i have ever had the unfortunate experience to deal with. my account got banned because i complained about this policy, and didn't accept their canned response of 'fraud' protection. not everyone that uses paypal is using a stolen credit card....i earnestly hope the online gaming community puts this game out of business. and if they are really working on other methods of preventing this, they should say so in their replies to complaints about it, instead of simply banning those of us that take exception to being treated this way. I totally agree with Portland on this one....i wiped the game from my system, and will never play a game that has Frogster associated with it again.
I really don't understand what all the complaining is about. When you pay for diamonds, you're able to buy items from the item shop immediately. That's what they're for. There's already debate as to whether or not cash shop items are "required", but there's no debate as to whether or not AH items are required. Simply put, they're not. You're able to sell items for diamonds or purchase items with diamonds as a matter of convenience. While the chance of fraud in either case (buying from the cash shop or buying/selling in the AH) is the same, it's easier for Frogster to deal with actions and consequences if they control the purchases.
There's nothing you "need" from the AH and there's nothing you "need" to sell, including the diamonds you just bought. As such, what's the problem? You bought diamonds from the "company" and you'fe able to remit them for products from the "company" i mmediately. You paid and you got to use what you bought in the official store. The auction house is secondary and waiting up to 30 days isn't that big of a deal. As it is, perhaps they should remove the ability to trade diamonds in the AH.
~Ripper
the big deal is they took my money and made me wait a month before i could use it as i wanted to. i was not trying to do anything that was not available to everyone EXCEPT people that pay using PayPal. No, it was not a required item, had nothing to do with whether or not i absolutely had to have it. And 30 days IS a big deal to me....whether you think it is or not is your opinion.
The biggest complaint i have now is the fact that when i complained about it, my account was BANNED!!!!
So...how am i supposed to use the items i purchased now?.....couldn't even log into the game.
The customer support and they way they deal with their customers is atrocious...and i hope you never have to deal with them as i have.
there is no legit reason for treating all the customers that use paypal like they are thieves. this game has the worst customer support i have ever had the unfortunate experience to deal with. my account got banned because i complained about this policy, and didn't accept their canned response of 'fraud' protection. not everyone that uses paypal is using a stolen credit card....i earnestly hope the online gaming community puts this game out of business. and if they are really working on other methods of preventing this, they should say so in their replies to complaints about it, instead of simply banning those of us that take exception to being treated this way. I totally agree with Portland on this one....i wiped the game from my system, and will never play a game that has Frogster associated with it again.
I really don't understand what all the complaining is about. When you pay for diamonds, you're able to buy items from the item shop immediately. That's what they're for. There's already debate as to whether or not cash shop items are "required", but there's no debate as to whether or not AH items are required. Simply put, they're not. You're able to sell items for diamonds or purchase items with diamonds as a matter of convenience. While the chance of fraud in either case (buying from the cash shop or buying/selling in the AH) is the same, it's easier for Frogster to deal with actions and consequences if they control the purchases.
There's nothing you "need" from the AH and there's nothing you "need" to sell, including the diamonds you just bought. As such, what's the problem? You bought diamonds from the "company" and you'fe able to remit them for products from the "company" i mmediately. You paid and you got to use what you bought in the official store. The auction house is secondary and waiting up to 30 days isn't that big of a deal. As it is, perhaps they should remove the ability to trade diamonds in the AH.
~Ripper
the big deal is they took my money and made me wait a month before i could use it as i wanted to. i was not trying to do anything that was not available to everyone EXCEPT people that pay using PayPal. No, it was not a required item, had nothing to do with whether or not i absolutely had to have it. And 30 days IS a big deal to me....whether you think it is or not is your opinion.
The biggest complaint i have now is the fact that when i complained about it, my account was BANNED!!!!
So...how am i supposed to use the items i purchased now?.....couldn't even log into the game.
The customer support and they way they deal with their customers is atrocious...and i hope you never have to deal with them as i have.
Except that you could use the money you spent to buy items directly from them, which is primarily what the diamonds are for. The fact that you don't care for their fraud-prevention practices is irrelevant. That being said, it's my understanding that there's no immediate notification of a 30-day wait when you buy diamonds via Paypal, a la "You're going to have to wait up to 30 days to sell diamonds or buy items with diamonds from the auction house. Do you agree with this, Yes or No?" . if that's the case, then you probably have a legitimate concern, at least in regards to buyer notification. If there is a notification and you agreed to it, then you only have yourself to blame. Can you please clarify?
Irrespective of that, poor customer service is something I definitely don't condone, but we only have your word. If the service was as atrocious as you claim it is, perhaps you could share screenshots of email dialogue? Until you do, you're just blowing smoke...
~Ripper
Per GM Icarii on the official boards:
Diamonds being allowed in the AH is something the players wanted but with that came many problems.
1. Diamond/gold sellers: They used this system to their advantage. Sure we are able to track everything but the damage they did on their own was staggering.
-Sellers would use stolen PayPal accounts (and credit cards, thats why the new CC option has a 30 day hold as well) and buy thousands of dollars in diamonds and then unload them to players. Some players knew what was going on and others were clueless.
PayPal would notify us of the "unauthorized" payments and then we would track everything linked to the illegal account. We banned everyone who got these diamonds or items from the sellers accounts. Since we couldn't just remove the "bad" items we were left with no choice but to ban.
2. Player charge backs:
Many players would do charge backs (kinda like the sellers lol) after they got their diamonds and use, gifted and unloaded every last one of them.
We would have to act the same way as we did with the diamond sellers.
Then there is those who play the game for 4 or 5 months and then quit, re roll, or w/e and they do a charge back.
All of this starts to hurt, not only our bank account but the players as well.
It is not our intention to "punish" legit players. It is nothing like that in the least. The current system gives us time to fix these issues and that is our GOAL.
This is no minor issue in our book . We are working on this and Runewaker is working on this.
and a follow-up answer regarding suggested gametime cards:
I still maintain that due to them being nearly fraud-proof (and as such not have the 30 Day issue) that it could solve several of the problems being faced.
We have been working on securing giftcards for a while now (before the 30 day hold was even added) but where the cards will be sold is still up in the air as that depends on who we contract with. So far they will not have a 30 day hold due to obvious reasons
So, there are your reasons.
~Ripper
I'm not going to argue with you ripper...you obviously know everything there is to know about this.
suffice it to say - my account was banned because i complained about the policy and asked for a refund. that in itself is very poor customer service. so......now i can't use the diamonds in any way, shape or form....and i'm still out my money.
personally, i will never play a game that has Frogster associated with it at all...
I'm not arguing with you. I just have a different opinion regarding the 30-day wait. Regardless, you've yet to actually show that any of what you say happened really did. Post some screenshots of your correspondence with Frogster. As they say, pics or it's not true.
~Ripper
I am beginning to wonder if you work for Frogster or the game. Either way...believe what you want. makes no difference to me.
The fact that my account was banned is the problem...not the e-mails....I never said they were rude or offensive in the e-mails.
I said they banned my account for complaining and requesting a refund
and there is your proof...for whatever purpose that will do. And this was done before i even finished reading the last e-mail i got from them, and before i filed a complaint with PayPal. Guess it didn't matter to them if i did file a complaint or not...my account was banned anyway.
Just because they did not use offensive language in their e-mails does not mean the support i received was less than atrocious.
I will add a caveat. Today, I received another e-mail from them that was slightly better...they actually said they were sorry that this was a big issue for me, and that they still could not change the policy. Of course not....can't possibly do something so easy. I guess they still feel everyone that uses PayPal is a thief. Mighty big group of people they are singling out there.
HOWEVER......My account is STILL banned, and i cannot use the diamonds in any way shape or form. And apparently, they are not willing to give me a refund. So i am out the money, and can't play the game, (which i wouldn't anyway).
Not everyone that puts comments here is a liar either....there may be other reasons for not posting e-mails or other 'proof' for you.
Now...like i said before....makes absolutely no difference to me whether you believe me or not. Take your chances with the game or not. I really don't recommend it.
Look at my history. I have a ton of posts, for a variety of games, most recently Darkfall (a game that I'm a critic of, but am actually playing). I try to look at things as logically as possible, in most cases. While I think Frogster could probably use a better approach towards fraud "evasion", I can see why they do what they do after reading the GM's responses listed above. They've been screwed and not insignificantly.
You're definitely entitled to your opinion on the 30-day wait, just as I am with an opposing opinion, but when you state things as fact (being banned just for questioning the policy), that's when I want to see evidence, since facts aren't facts until they're backed up. Regarding the screenshot request, I am asking for verification that you were banned, but more specifically, I want to see why. For example, was the language you used (not them) inappropriate, argumentative, threatening, etc..? Basically, did you do anything to warrant being banned? All too often, in forums for a variety of games, I've seen players complain about how they didn't do anything wrong and were banned for no good reason. Most of the time, they're full of crap. That's not to say that players aren't banned by mistake or that they aren't banned for no good reason. Sometimes it happens and that truly sucks. Since anybody can post about anything on the internet, nobody knows for sure what happens until someobdy provides proof. In such a case, the burden is on the poster, since the poster is the one making the claim. if you're making a claim and aren't willing to provide proof, you should be prepared to defend yourself against questions. If this particular forum had more activity, you'd be seeing questions from other posters, not just me. It's not personal. You made the claim, so i want to see proof. I'm skeptical, otherwise.
Ultimately, I believe my request can actually help you, if what you say is true. If you were truly banned for simply questioning their policy (politely and in a non-threatening manner), then you have every right to be angry. Poor customer service sucks and is something I absolutely hate, personally. If you have proof, take it and give it to mmorpg.com , massively.com or some other outlet and let them contact Frogster on behalf of you and everybody else who's having similar issues. Let them run an investigative report on the story! Think of it as the internet gaming website version of your local news channel's consumer reporter! Even if you don't go that route, posting proof of poor customer service will definitely do more to warn players away than simply claiming "something" negative happened.
FYI - the 30-day wait applies to the new CC payment option, too. At this point, it's basically 30 days for everybody.
~Ripper
OOC, it's a shame that your account got banned, but accounts are usually banned for valid reasons. Most companies are willing to review bans if there is a likelihood that the bans were in error. If Frogster did in fact say that this particular ban was final, they probably had reasons for doing so. Many people come on here to vent about interactions with game companies and present a very one-sided version of the story that doesn't necessarily jibe with reality. What rhino may be getting at is that the correspondence from Frogster might help to give people a better picture of what in fact happened, because of the likelihood that the correspondence tells Frogster's side of the story and not just yours. Understand that you are under no obligation to provide the correspondence, but if you complain and only want to present your side of the story while refusing to provide documentation that might contradict your version of what happened, people are going to be skeptical, and quite understandably so.
As to whether it makes no difference whether people believe you or not, that sounds a bit disingenuous given that you took the time to come on here and post your accusations against the company.
FYI:
You'd still have problems with gold <--> diamond AH transactions a bit, but it'd be far less than before.
Additionally, if for every new CC or PayPal account you had a one time only hold for 30/45/60 days (whatever), then thereafter that CC/PayPal account was deemed "okay" for AH gold <--> diamond transactions, I think it'd clear up most of those problems as well.
Even if gold sellers (or whoever) used stolen accounts/CC numbers still, there would probably be a pattern you could follow to track down this sort of behavior.
In any case, I know full well your company is working on a solution that works to prevent a loss of money, either through chargebacks/fraud or through players becoming overly inconvenienced by your anti-fraud tactics and choosing to pursue another less aggravating form of entertainment (not that I feel the same about leaving the game, but I hear the grumblings often enough in-game).
My only hope is Runewaker/Frogster can sort out these problems within the next 15-30 days. If not, I fear I won't be seeing a number of players again.
Should be an announcement made about some changes, hopefully this week.
Can't wait to hear it. While I personally don't think the 30-day wait is a big deal, I do think Frogter's methods, overall, could use improvement. Hopefully, that'll be the case.
~Ripper
first...bmdevine...yeah...i had been hoping they would review the ban, but that doesn't seem to be something that is going to happen. The only thing i did, as i said, was ask for a refund. My grandson and I were playing this game as a way to spend some time together...and we have moved on to a different game.
As to whether or not this is a valid reason to ban my account, i will leave it up to the people reading this thread to decide for themselves. I did not intend to sound like it doesn't matter whether or not people have the problems i had, but rather that i can't force someone to believe or not believe me. I told my story, I told the truth, and it is up to the listener/reader to decide what they think of it.
and ripper...i hope for Frogsters sake that they do implement something on that order...would have prevented my problem from occurring in the first place.
and i want to thank you for keeping this at the top of the list for as long as you have by posting to it so much...the more people that see it, the more chance of someone avoiding the problems i encountered.
as for me personally, i will avoid Frogster and associated games from now on...just chalk that up to me not being willing to take a second chance.
thanks again...for reading and replying.
For a great game to play with your grandson, have you tried Wizard101? Many adults have found it surprisingly fun. Personally, I love playing it with my son. There's a free starter zone, cheap family subscriptions and game cards for sale at 7-11 and Rite-Aid.
~Ripper
its to make sure you didnt hack to get the diamond most plan in advance like you ll need diamond in september for the insane rush because of new content so most who plan to do transaction in sptember will buy in august to be ready when september big update is released