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I just Got hacked? Authenticator Requirement!!
sodade21
Member UncommonPosts: 349
I just tried to log to my WoW Account and while i have the same password as always wich is random created by blizz and i use copy/paste from a doc to log in each time...all of sudden after my password input the system ask me for a 6 digit Authedicator number...!! imidietly im checking my email hoping that they might have given me some kind of password or something for extra protection or something....but nothing..... next im asking to change my password..i confirm the change via email but still the 6 digit Authedicator is requiered for me to log in!!! So WTF?? Some hacker just hacked me and attached that authendicator thingy to my fucking account?????
Any ideas of what should i do now???
Comments
Phone the customer service?
And if you got "hacked" it means that someone got your pw, which means you a) shared it with someone b) got trojans or similiar stuff on your computer you got from unsafe wow-related websites or c) your pw and accountname were increadibly easy to guess.
Let's play Fallen Earth (blind, 300 episodes)
Let's play Guild Wars 2 (blind, 45 episodes)
i never visit that phisy WoW related sites...
im using firewall,ad-aware live protector, and antivir...daily updated.. i think i dont have any kind of mallware in my pc.. my account name is my email wich isnt so hard or easy... and i use it everywhere... but the password was some automatic generated one like kjnwnuvl23mn i dont think that is easy..plus i didnt even type the password just copy/paste from a document so no question about keylogger either...
so the question is why a hacker would wanna use an authenticator on my account??
if i order now an authendicator it could work for my account??
One thing to remeber is that all forms of protection is reactive not proactive, so if the threat is not known it will not protect against it. And if i am not completly wrong there are malware that can read you clipboard too.
Still best way to avoid this is to get a authenticator.
This have been a good conversation
Why are you asking for advice on here. There is only 1 thing you should be doing and need to do. CALL BLIZZARD!!!
yeah i know about the cliboard thats why i said about key-logger... anyway... the thing is... i have change my password... IF i get the authenticator now i can access my account again? or my account is attached with that hackers authenticator??
hehehe im asking here cause i wanna avoid call them since my english isnt so good...so it could be very hard for a live convertation in a matter like this...
Well what is your native language. Blizzard offer customer support for a few different languages or you can try to e-mail them. this will take longer tho.
Saddly the only way is to contact them. Good luck tho and i hope it will work out in the end.
This have been a good conversation
My native Language is Greek....however i could try to contact them although at the support site say that they r open from monday through friday.......... and i cant seem to find a way to reach them anyway.... the lines doesnt work from greece... i have tried the codes +44 (for uk number..) but still nothing... however i have sent them email hope they can do something,sometime in the day... pff weekend without able to play....... and so big company the biggest mmo and they have not live support for the weekends??
i never visit that phisy WoW related sites...
im using firewall,ad-aware live protector, and antivir...daily updated.. i think i dont have any kind of mallware in my pc.. my account name is my email wich isnt so hard or easy... and i use it everywhere... but the password was some automatic generated one like kjnwnuvl23mn i dont think that is easy..plus i didnt even type the password just copy/paste from a document so no question about keylogger either...
so the question is why a hacker would wanna use an authenticator on my account??
if i order now an authendicator it could work for my account??
Unfortunately it sounds like someone gained access to your account and then merged it to a Bnet account and added an authenticator.They added an authenticator to prevent you from getting the account back.
Call Blizzard!!
i have contact blizz with email and they put out the authenticator...next i did got the authenticator for my mobile... the only thing now is to wait to get all my stuff back... and still i got none... still they investigate..pff...