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StJudas (Community Administrator) rages against customer...... Update: He has quit the admin positi
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And guess who won that challenge? It certainly wasn't StJudas AKA The Black Knight... and it certainly wan't StarVault. They came off looking like unprofessional, confidence-lacking, amature stalkers...
.. but to each their own.
exactly my sentiment. if anything, it makes me want to try DF instead. how old is this guy, StJudas? 18?
Speaking only for myself. I am playing the Open Beta. I am praying that they sellout to a publisher that will put the game back into Closed Beta (but a real one) for 4-6 months and get the game into shape.. then have a real stress test (one with more than 2 hours notice) and finally an Open Beta. On paper it's a hell of a game.. in reality.. not so much... but there is always that part of you that WANTS to see that game that was described on paper..
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
And guess who won that challenge? It certainly wasn't StJudas AKA The Black Knight... and it certainly wan't StarVault. They came off looking like unprofessional, confidence-lacking, amature stalkers...
.. but to each their own.
Yet Downfall is still posting as of this morning while stating he would bid farewell and come back in six months...
I stand on this side of the fence and you stand on the other on who won... but the topic here was whether or not St.Judas did right.
Which he did.
He probably could have done a better job, such as posting the Penn STFU video and locking the thread... but the point was made that you do not post in that fashion on those forums. It was insulting.
And here is the flaw of all your flames. That guy is not a professional. He does not get paid and is a member of the community as anybody else. He is (mostly) a technical administrator and does it for free, as all the other Mods on the MO-Forums.
Only the ones with golden(beige, yellowish) names are employees of SV. So while his tone might have been rude, it certainly was not unprofessional, because there is no profession involved. It might still be wrong, but I am sure, they will work that out among the staff.
Besides, the OP is a troll (at least in the MOFOs).
Speaking only for myself. I am playing the Open Beta. I am praying that they sellout to a publisher that will put the game back into Closed Beta (but a real one) for 4-6 months and get the game into shape.. then have a real stress test (one with more than 2 hours notice) and finally an Open Beta. On paper it's a hell of a game.. in reality.. not so much... but there is always that part of you that WANTS to see that game that was described on paper..
yes, a big publisher would give money to the company, but will cut their freedom to develop the game, which is not necesarly bad, but previous experience with MMOs have showed that a publisher can ruin a game. It will be very new however a publisher taking a game to delay its launch rather than rushing it lol.
And speaking for myself, i am very comfortable with the vision of the company, even if the game launch soon.
And here is the flaw of all your flames. That guy is not a professional. He does not get paid and is a member of the community as anybody else. He is (mostly) a technical administrator and does it for free, as all the other Mods on the MO-Forums.
Only the ones with golden(beige, yellowish) names are employees of SV. So while his tone might have been rude, it certainly was not unprofessional, because there is no profession involved. It might still be wrong, but I am sure, they will work that out among the staff.
Besides, the OP is a troll (at least in the MOFOs).
"Professional", "Un-paid" or whatever else you want to say, when you represent a company, regardless of your position in the company, from a lowly janitor to a boss, your actions determine how people feel about your company.
You can't excuse this simply because he was "Having a bad day".
Does not matter if a few of the fans say "he did the right thing" while it was in a public forum and it makes SV look unprofessional. Does not matter if he was a small moderator, he deserves to be removed as a Community Administrator can not lash out at potential customers because they will lose money. And if the customer is not "hardcore" enough to stick with the game at that point, SV loses money.
StJudas should get his admin powers revoked and they should find someone else to take the position. Not even volunteers should be able to treat potential customers like that, if they did, they should get their mod/admin powers revoked as well.
What is the fuss about? I can't see where the reply was rude at all, he insinuated the OP didn't have a clue what he was talking about but was resonably civil given the tone of the OP.
Some people are just very sensitive and others have nothing better to do.
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The person who is certain, and who claims divine warrant for his certainty, belongs now to the infancy of our species.
I think it was the part where he started taunting the OP for not responding after 15 minutes with replies like "What's the matter OP fall asleep at the keyboard?"
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
Just looking for another thing to nitpick and attack (as if MO didn't have enough problems already). We've already had similar threads for other games (one recently about STO and another one about MO involving an IRC comment). Basically, you're either siding with the customer (yes, the customer always provokes the company) or the company employee (who should, from a professional standpoint, treat the customer like a pampered baby). I take the same stand on all these incidents: Morally, I'm with the employee, but professionally, I agree that he shouldn't have done that.
I agree that many people are sensitive these days (overly so, in most cases). But we all have to live with it.
[Mod edit]
This is hilarious. This is how they want their customer support/community outreach to be viewed?
I know nothing about this game but I'll stay far away from any game produced by a company that treats potential customers like that. Goes against absolutely ever rule of common civility, being the bigger man, and simple economics in the book. First rule of economics - hate the customer all you want. Think the customer is stupid all you want. Until the customer's money is in your hand, treat him or her like gold. (If this is an ongoing thing, like an MMO fee, then the goal is to keep as many customers paying for as long as possible. Again, simple economics.)
Heaven forbid, if you provide great customer service, you might even get referrals from happy customers or repeat business.
Perish that thought!
Had the OP posted on mmorpg.com, that would have been one thing. Posting what he did on the MO boards was inflammatory, however, due to the venue. That being said, StJudas was out of line. Period. If he worked for me, I'd fire him.
~Ripper
I believe they should remove his admin status as well.
Agree.. but won't happen. I have called out the developers for doing similar things in the past, but at least they had the good sense to apologize...
I particularly like the way he types in his name and title on the first message to just make sure everyone knows "who he is" just in case we missed the red name..
Whatever.
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
The admin / mod whatever he is was definitely out of line for engaging what is obviously a post that needed to be removed. The OP may of had good intentions but his way of going about it by flaming the programmers is completely out of line. When you take issue with a game made by a small developer you can't go in there thinking oh they're just hiring crappy programmers / artists. You can't insult people's job that way and think your going to be in the right. People dont walk into your place of work and start screaming Noob at you do they? If they did I'm sure they'd be removed.
I dont care who the OP is or what he said to the Community Manager.
If the Community Manger treats a forum poster like that and I hear bad news of the state of the game already, I am not gonna go near Mortal Online.
Regardless of what he thinks, he hurt his company with those posts and further validated the need for the OP to ask if the Devs even have what it takes.
Sounds like Tasos.
I believe they should remove his admin status as well.
For what? Seriously, I dont get it at all. Was it the bit about falling asleep at the keyboard? Because that is not an insult, that is poking fun at the most and if you cant have banter with some twat who thinks he's going to get a decent answer to what was titled as a flat out insult and secondly a cloaked rant, on their own boards no less. The boards where you all seem to be in agreement that they are selling a product.
A lot seem to feel the thread should have just been deleted or moved, this would have been the professional to do and I have no doubt you were all creaming yourseves at the professionalism shown during the CU in SWG because half the interwebs were dissapearing on a daily basis then.
No, you can keep your censorship and you ability to dish it out but not take it back, I'm not a child I can handle someone showing me up on a forum after I provoke them, hell I would even expect it. Keep the threads and devs/mods can post as they wish so long as its with an answer, which he gave.
There is no debate about open or closed beta and how this is the client you'll get on release etc, that's all just BS. I'll judge wether to buy the game or not on it's merits, I have no intention of playing 'MO the forums'. If the game is shit (which atm it is) I'll not be there but the conduct that poster displayed waranted the reply he got.
[Mod edit]
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The person who is certain, and who claims divine warrant for his certainty, belongs now to the infancy of our species.
Hired community staff or a volunteer mod program either way hes in a position of responsibility and should have simply removed the post and not got involved in any bickering.
I appreciate why he done it though it can be exceptionally frustrating being from a niche MMO community r and having someone rip your game apart like that. you do at times just want to tell them to FO but thats when the professionalism that you where given the role in the first place for has to shine through.
No, its not really, no excuse for rude or ignorant behavior from either side. Being a potential customer does not give a person the right to be an arse.
Harden up folks, this is a game made for the thick skinned. Can't take the forum PVP, don't play.
In the adult business world, we're required to bite out tongues and behave with professional decorum regardless of how much of a jackass the customer is. That part of being a professional. It's a shame this has to be explained to you. There is no excuse for attacking a customer with a legitimate question, even if the question is unpleasent.
LOL. I've driven customer service people to the point of insanity at times, had them hang up on me, curse me out and become very unpleasant. You know what, I never bother to let it get to me, or report them, or even worry about it, because they're only human and in most cases, I was punishing the wrong person for the transgression the company was guilty for.
Like I said, toughen up a bit, this is a tough world, and we're not all playing cricket. Think of it more like UFC or WWE and you're on the right track.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
I believe they should remove his admin status as well.
For what? Seriously, I dont get it at all. Was it the bit about falling asleep at the keyboard? Because that is not an insult, that is poking fun at the most and if you cant have banter with some twat who thinks he's going to get a decent answer to what was titled as a flat out insult and secondly a cloaked rant, on their own boards no less. The boards where you all seem to be in agreement that they are selling a product.
A lot seem to feel the thread should have just been deleted or moved, this would have been the professional to do and I have no doubt you were all creaming yourseves at the professionalism shown during the CU in SWG because half the interwebs were dissapearing on a daily basis then.
No, you can keep your censorship and you ability to dish it out but not take it back, I'm not a child I can handle someone showing me up on a forum after I provoke them, hell I would even expect it. Keep the threads and devs/mods can post as they wish so long as its with an answer, which he gave.
There is no debate about open or closed beta and how this is the client you'll get on release etc, that's all just BS. I'll judge wether to buy the game or not on it's merits, I have no intention of playing 'MO the forums'. If the game is shit (which atm it is) I'll not be there but the conduct that poster displayed waranted the reply he got. It is starting to feel as though the 'realmcoy' guy who seems to hate this game yet spends half his life on these boards sounds like the million and one other shrills that turn up every time a game is about to launch. If you want to stop sounding as though you have an invested interest stick to critisizing the game (as someone else pointed out, there's enough to critisize), or are you running out of different arguements?
He originally replied without a problem. The comment about falling asleep isnt an issue until taken into context with a later post. He later questioned the OPs reason/qualifications to even ask those questions. That is the mistake. You cant call the OP out on if he can ask questions based upon his experience when you are defending your game. That makes you look bad. Then the worse part is when the CM provoked the OP later by telling him he avoided the answer and wanted specifics. Poor jugdment there. And his last comment regarding the OP's farewell comment was a little off taste as well.
Overall the CM reacted like a teenager. I understand some of you people think its OK what he said, but the reality is that the OP questioned the integrity of the games staff and proved his point when he got a response like that.
Imagine if you go to a restraunt and you tell the waiter the food sucks and ask if the chef knows enough to make all of the food good well enough and the manager came out asking if you are a food critic and for you to cite previous restraunts you've visited that compare to that one and then taunted you for not giving the specifics. Its no different really.
Bad business is bad business, there's no excuse for it.
Tough as the real world is it is not in SV's best interest to continue this kind of behaviour. This is not the first time they are catching flak for acting like this.
"Mr. Rothstein, your people never will understand... the way it works out here. You're all just our guests. But you act like you're at home. Let me tell you something, partner. You ain't home. But that's where we're gonna send you if it harelips the governor." - Pat Webb
Whats wrong with that. By all means I'm within my rights to tell the guy the food was shit, but he's within his rights to tell me piss off out of his restaurant and not come back. I will then tell everyone I know not to go there, but I will tell them not to go because the food is shit, not because the naughty man was rude to me. Because at that point I just sound like a whiney bitch who has an alteria motive to my excessive whiney bitchedness.
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The person who is certain, and who claims divine warrant for his certainty, belongs now to the infancy of our species.
SV and their minions have their backs against the wall and it shows.
I win!!! LOL@U
wow.
I've made some rough posts in my day. Even made some today. There are so many ways this could have been handled better that it boggles the mind.
They could have locked the post. Simply. Professional.
They could have warned the poster and left it at that. Simple. Professional.
They could have used a temporary ban. Extreme but simple and professional.
They chose to put on their bib and sling mud like a child. Why would anyone want to play a game with this many problems run by people who do business like this?
Nothing would surprise me from this company at this point.
Never violate a woman, nor harm a child. Do not lie, cheat or steal. These things are for lesser men. Protect the weak against the evil strong. And never allow thoughts of gain to lead you into the pursuit of evil. Never back away from an enemy. Either fight or surrender. It is not enough to say I will not be evil. Evil must be fought wherever it is found.The Iron Code"