Howdy, Stranger!
It looks like you're new here. If you want to get involved, click one of these buttons!
Quick Links
Cancel billing option finally added
Slapshot1188
Member LegendaryPosts: 17,593
I suggest anyone that doesn't want to have their card charged the subscription fee go vitit the site and turn it off. Enjoy!
Today, 11:11 #22 (permalink)
Shady
Customer Support
Update:
The possibility to cancel your subscription is now, since yesterday, available when you log in to your account. Just choose "do not renew" and then "update", and no further charges will be made from your account.
Best regards,
Star Vault support
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
Comments
What about people that want to not use their first month at release? Only option there is to file a credit card dispute to get a refund and then buy the game later when they want to start playing again?
Hmmmmm, I'm confused.... You mean to say those who pre ordered have already agreed to a monthly sub? If not, why cancel since monthly charges have not been agreed upon- Or have they?
Sorry, just seems odd they would need to let you cancel when nobody is subbed- Am missing something?
Yes.. free month begins immediately at release with no option to delay. Many threads on the MO forums about that, but it has been confirmed.
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
Good question, who knows. Sounds like they were planning on charging your card even if you did not subscribe (why would you since its not released yet)
From what I have read, people are saying that when they checked their account it was defaulted into "renew" subscription and they had to click the cancel button. I haven't tested it myself so anyone concerned should really go take a look for themselves to be safe. I'm really not sure... all I know is that you can now cancel your wub.
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
Wow.... Just wow.....
So some people who may have just given up long ago and not looked back may have a surprise come May. That would be a shady move.
From what I have read, people are saying that when they checked their account it was defaulted into "renew" subscription and they had to click the cancel button. I haven't tested it myself so anyone concerned should really go take a look for themselves to be safe. I'm really not sure... all I know is that you can now cancel your wub.
This is the truth. Just had to manually set my account to not auto renew...
They need the funds so I wouldn't doubt if they did that.
I agree.. I think they should not have set it to auto-renew by default though (if thats in fact what they did.. still awaiting official SV confirmation). Otherwise there are going to be a LOT of angry folks in 30 days who just wrote off MO as a bad gamble but are going to see a surprise subscription pop up.
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
The option have actualy been there before, back when preorders were made, due to a bug in the old system, the temperaory they had to add, didnt have the cancel button.
Yes as in most/all mmos your FIRST month, is ... the first month of the game. go figure!
[Mod edit]
As far as I'm aware, tons of games do this. Most online accounts of all kinds make auto-renewing the default. Jesus.
http://www.twitch.tv/got_game_tv/ (livestream)
The War Z Shenanigans(youtube)
DayZ FUNTIME!
Mortal Online Vids
Most accounts aren't setup/payed 6-8 months early and most make you select a billing cycle BEFORE auto-renewing.
I win!!! LOL@U
I win!!! LOL@U
Thanks for the tip, OP!
---
Waiting for: GW2
*thumbs up*: GW, Eve(, WoW)
*thumbs down*: MO, GA, FE
From what I have read thus far it would not surprise me. Hopefully those people check back and make sure that everything is taken care of. I've seen a few games charge after the free month was up even with the sub canceled.
If you bought gametime,I cant imagine how you allready used your free gametime,in a game what havent even started yet,its better to cancel it.
Generation P
Finaly ! no more of this game thanks.
I wouldn't be surprised, and the resulting shitstorm is going to be hilarious. Thanks for the heads up, just switched it myself. I think this is the first update to the actual site in almost a year. Hell, the racial backgrounds still have "lore pending" on about 5 of them...
edit: Apparently, this is exactly what they're planning to do
https://account.mortalonline.com/public/pdf/terms_conditions.pdf
Bans a perma, but so are sigs in necro posts.
EAT ME MMORPG.com!