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Think I just got hacked >.>
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You could possibly get this fixed if you had a guild wars 1 account and linked them. This account is processed through www.ncsoft.com and your main account.
You should be able to log into your main account and see the new email address that your guildwars1/(Linked gw2) was changed to.
You can then change the password through ncsofts password change area, login to your account at guildwars2.com and make the necessary changes to your account.
I would suggest changing the email address to something different.
Also before you do any of this make sure you run a few scans on your computer to make sure you are not infected.
The problem is that I can't even log into my account. The email's been changed.
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ArenaNet doesn't have a GW2 support number to call.
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Never EVER click links in your email, always use direct sites you either bookmarked or by typing the URL.
Links always use keylogers / malware / spying software / etc etc.
Change your password and you should be good, but never click links.
As an additional precaution - NEVER LOAD IMAGES from an email source that you do not recognize.
The images are a method that is commonly used to track when an email is actually opened and read. Don't ask how it works, I just know that it does.
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Email was legit. Link was legit.
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For www.ncsoft.com, you might have login name and email address that you can both use to log into your accounts.
This is was I was able to do to get my account back.
Of course my account was linked to my gw1 account which allowed me to make changes on ncsoft.com, which in turn allowed me to see what my email was changed to, changed the password, logged into gw2.com with the account information I found, and made the changes needed to keep my account private from now on.
I received one of those emails as well. I ran a check on the IP address it came from, and it showed the mail came from Austin, TX from NC Interactive. Now it may be possible to mask the true IP and make it seem like it came from there, but perhaps NC Soft may want to check and see if they have an employee with less than honorable intentions.
Morninglord
anyone able to give that link where Anet gives advice to logging problems "turn off your firewall and then write your log in data"
it will help bla bla
Edit : like this thread here ,was these advices from Anet ? http://www.mmorpg.com/discussion2.cfm/post/5243260#5243260
what is that guide ?
Let's internet
Same email here. I immediatly went into my Guild wars 2 to sign in, but it couldn't find my account name. Same for GW1. I don't understand how it's so easy to change a username. I never received an email asking me to confirm the change... My guess is that it's some kind of database problem, since we are not alone and a few peoples on other forum are reporting the same issue.
phishers gonna phish
i never ever ever ever ever ever click on any link in any e-mail...ever! I'll open up my browser and put in the link manually (if it's a site I know) or i'll log into my account off the website or game and go from there. Even if I initiate a forgot password or something and I'm getting the e-mail 1 min later, I still put it in manually.
These aren't phishing emails, they are legit emails from ncsoft. Why it's happening, I don't know.
But I just got one myself. I deleted it completely from my inbox, on the off chance someone had access to my email to do a password reset, and then changed my email password.
People keep saying this. Let us try the facts here in bold.
It is not a scam. People had their account e-mails changed, and this e-mail notified them of that. It does not even ask for your info. They didn't enter anything in a site and cannot log in after getting this e-mail.
The e-mail has a legit link. It links to support directly. This is easy to see. Support accounts are seperate from game acccount anyway.
It is a legit e-mail. The e-mail headers point to NC Soft servers. This is not easily spoofed.
That and I already told you why the vast majority of these cases are occuring.
There are also other e-mails letting you know someone tried to reset your PW, but they can't do that without access to your e-mail account.
If you got an email that your account was changed, then you would not have been able to log in with that e-mail again. Sounds like you just got one that someone was trying to access your account. Then they hit reset PW for the heck of it. They most likely have your e-mail address from one of the harvested lists I was talking about before. You might want to look into that, and be sure to try to use different passwords for different sites. You can use something like keepass to keep track of them all in keep the database in dropbox or google drive. It is all free. It is what I do for 95% of my accounts for that reason.
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I had this problem too. I started to panic because I've had my account for 6+ years. Try logging in with your username. Not your email (for your NCsoft account). You can then go in and update/upgrade your passwords for guild wars and any other games you have. Put some armor on your NCsoft password while you're at it too
NEVER EVER EVER EVER EVER EVER EVER click on links in emails when it comes to any type of account, game or not.
Exit your freaking email, close all your internet browsers, re-open one and go DIRECTLY to whatever website the account is from, log in...then do what you need to do.
Why take the chance just to save a few seconds by clicking on a link.
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I posted it in another thread, so I'll repeat it here as well. This isn't an explanation of all the emails (some accounts have actually been hacked) but rather an explanation why you are receiving these particular ones:
The hackers are running through the emails they have from the master lists they own from previous hacked games. If the person has had a GW1 or GW2 account, it triggers the above legitimate email to be sent to the email address on the account.
Account holders receive these legitimate emails and go to the legitimate GW2 site to check. Most will be consoled that it was a legitimate email and their account is safe. The actual phishing email will come later. The purpose of the first step is to get gamers to start to trust these emails. Most gamers have become immune to phishing attempts, and I'm quite sure this probably negatively affected actual MoP beta participation over the past couple months as the barrage of 'beta invites' has been insane.
The next time gamers get these emails, many will trust them because they just experienced a legitimate email that ended in a positive outcome (account was verified as safe). However, the next email will be the actual phishing attempt.
As an added note, if "hopefully you!" is in parens, it means there was a password request. If it is in dashes, it is a password change confirmation.
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Personally, IMHO it's more likely that they are:
- running a stolen list of username/passwords against the GW2 login.
- if they can't login, they send your username to the "forgot password" URL, and then try the same username/password against your email.
Standard lessons:
- do not *ever* click on links in emails.
- use a separate password for everything. Get a notebook and write passwords in it.
- make sure to run anti-malware/virus checks periodically "just in case".
No, it doesn't. The guildwars2 . com website allows you to change the email with ZERO secondary or third-party site (i.e., from your email) authorization. If they can log into your guild wars account, they can change the email. They don't need access to your email to change it.
Edit: I feel nearly certain that dumbo has the right of it in this case.
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