I purchased a Premium Pack, got an email confirmation for this pack, now I can't log in at all, I keep getting "Incorrect Username or Password". I followed all of their instructions, I sent them my invoice number, etc. nothing. Its been a very trying experience. Its not even a problem with the game, its an issue with their account management and pre-orders. It almost feels like someone has deleted a bunch of pre-orders by accident and they aren't telling us....
A few of us with premium packs found the page for pre-order accounts and it showed either account closed or canceled or pending. We brought this up in the forums, with links and I showed where they had taken my order, canceled, resubmitted it and how it was "PENDING" from back on the 19th of April. I also showed where they took my money from my bank account for my premium pack on the same day. They promptly closed that thread on their forums, i'm guessing to try and save face. I followed every direction or request that they made of me and still i'm here posting in a forum instead of playing that damn game. Its not a question of wanting my money back even, I really don't. I just want to know why they closed down the forum with good solid information and closed off access to the pre-order page where it clearly showed errors and I just want to play this game and suddenly Gazillion are being really, really tight lipped....
Finally got into the game today. But my son who bought the Thor Starter pack is in the same boat I was the last 2 days. Whoever wrote this article hasn't spent any time on the Marvel Heroes forums, there are pages and pages of people who have yet to get their pre-order packs or even gain access to the game, that include Ultimate, Premium and Starter pack holders. Worst part is, it appears to be from a mis-handling of packs pre-ordered on Marvel Heroes website that weren't converted to regular accounts properly and they now have to go through EACH and EVERY account, by hand so to speak, and give game keys and G's to those people affected by this issue. (I know this first hand because they issued me a key, and an extra $20 dollars in G's as starter compensation) I'm very happy to be in the game now, don't get me wrong, but there are still way too many people who are still going through this issue.
I like it as much as neverwinter. I actually might play it longer than neverwinter to be honest. Once I hit cap on neverwinter I dropped it like a bad habit. This one at least gives me something different to shoot for we'll see though. I've only played it a couple of hours so far.
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I will never support freeloaders, no more subsidized gaming.
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Forums wigged out sorry for multi-posts
It's fun, but they're really pushing out the "release" way to quickly..
Could have used more "major updates" and more heroes before letting it go public..
Still so many bugs also..