Howdy, Stranger!
It looks like you're new here. If you want to get involved, click one of these buttons!
Quick Links
Sad what we accept these days
Kobin04
Member UncommonPosts: 6
Before you troll all over this post, take a moment and read it please. Most of what I'm seeing on MOST forums is something to the likes of....Just give them time, stop whining that you can't play, this is still early release, what MMO's have good releases....etc,etc,etc. When did we start to accept that we would pay for something and simply not receive this? When did this mentality begin? I'll leave you with a simple concept: Let's say I'm opening a new restaurant. I put an ad in the paper or online stating whoever want's to pre-pay can come and try my food early. I then present a menu of the foods those members who have pre-paid can try. So when I have my first customer, it's probably best I NOT bring them out half of the sandwich or steak that they ordered. The point I'm getting at is this, that above situation would not be tolerated under any circumstances. So why because it's a game do we as consumers tolerate this kind of behavior? Simply because the only alternative is to NOT play? I'm 1 single customer I realize that and I know they won't care of they lose my business, it just has me thinking; since when was all of this standard?
Comments
I'll answer your question with another question. Which MMO can you think of where you did not read these exact same threads ever at launch?
Well, I guess its the acceptable process because designing a computer game played over the internet simultaneously by hundreds of thousands of people is a bit more complex than making a sandwich.
Its been like it for every game, and I've come to accept it, what can I say? I never judge an MMO by its stability in the first week of release, rather by the content it provides
That is exactly what I'm talking about. Give it time, pay me money but give me time. It's a joke.
Seems to me the JP servers work just fine....
I agree with the OP, there is no excuse. This is hardly the only product category in the world where people have high - sometimes unrealistically high - expectations. However, you don't have an army of apologists there.
It's pretty pathetic that this market languishes from a player base that doesn't have the balls to call a spade a spade.
I'm pretty sure launching a game is a completely different kettle of fish than making a sandwich.
Launching a game is completely different to launching a restaurant, or launching a shop, or anything.
Thus, judging these completely different scenarios in the same way is completely flawed.
/thread
It's acceptable because we know as fans of this genre, it is not so simple at first. We are forgiving because we really want it to succeed because of our love for it and if we didn't accept it our impatience would kill the genre and that's no good either. I don't think these things happen because they don't care are don't prepare . Sometimes things happen.I'll ask you just like I asked everyone else.
What exactly do you want people to do?
You bring up a restaurant as an example and its a VERY poor example. If a brand new restaurant opens and their service is terrible, odds are I'll not go back because mostly its a dime a dozen. I'll go to a different restaurant that serves very similar dishes and have nearly the same experience.
Now MMO's are not like that. (certain one's anyways). I'll get into an MMO, and tolerate its problems because I want the experience they offer. This experience is generally unique. I'll also tolerate it because 99% of the time, these sorts of issues are temporary.
So, what exactly do you want people to do? Give up on a game they WANT to play, robbing themselves of what they want, and ensuring that everyone loses?
So long, and thanks for all the fish!
Yeah you know some issues are expected. I get login issues, hardware failure, queues ect.
Usually a small portion of any launch will have people with issues.
This game has just about everyone having some form of issue anywhere between buying the game, activating the game, or playing the game. Every single step in the needlessly long chain of steps that must be taken to play the game has massive issues.
This has easily become the worst launch of the year...which is crazy given this is the games second chance...they already went through this with the game...its crazy.
I got a friend who ignored my warnings "no man green man gaming is legit, they will give me the key just you watch"
Yeah he got his key "invalid key" . GMG verified with SE all keys were correct, they only release NA keys which have been verified by SE to NA users ect.
So they have basically disabled game key activation...which enforces my theory SE on purpose has been withholding game keys from their customers buying the game, without notifying them.
People who have the game downloaded and are getting server issues, those are the well off people in this situation. Others have many other hurdles to jump before they can even begin to deal with any In game issues that may exist...
In all honesty...they should just hire Funcom to launch this game, they would do a much better job.
They are losing LOTS of players and customers right now...many who gave this company a second chance with this game.
Yes it is absolutely sad what we put up with these days. There are minor hiccups with a launch, and then there are all out disasters...This game is a disaster to deal with from account creation, to purchasing the game, to registering the game, to downloading it...ever single step that must be taken to play this game has massive issues. Even more pathetic are the people cheering on SE like this is how customers should be treated.
They better pray that the game end up being fantasic...they have put a LOT of time and money into this game, twice now.
Another apologist. You really think that a MMO is the pinnacle of difficulty in product development? You need to get out more.
There is one frame of judgment, just one. Is the customer pleased and does the product function as intended? As of right now, the answer is no to both.
You don't have to act like the world is going to end because your game doesn't work, but you can politely point out that the release sucked, people are rightfully frustrated, and SE has a lot of goodwill to make up (nevermind the issues from 1.0).
You are the person that perpetuates these issues.
Because i can.
I'm Hopeful For Every Game, Until the Fan Boys Attack My Games. Then the Knives Come Out.
Logic every gamers worst enemy.
"classification of games into MMOs is not by rational reasoning" - nariusseldon
Love Minecraft. And check out my Youtube channel OhCanadaGamer
Try a MUD today at http://www.mudconnect.com/do you realize this game has been out for like 3 years..... it's a relaunch....... dang..... well that's what ma friends say... they are way past launch fail phase... it's 2.0....
Except that while it shares the same name, its pretty much an entirely new game. New engine, new hardware, etc.
So long, and thanks for all the fish!
But cmon, this is not SQEs 1st time to the rodeo and they have got the resources and experience to get it right.
And despite what some believe, this is not rocket science nor the mystic arts, they should have done better.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
Nevermind was going to say something, but if that's what you want to believe. Have at it.
In War - Victory.
In Peace - Vigilance.
In Death - Sacrifice.
But people are only looking at one isolated issue...the ability to log onto a server and play.
What im saying is the real travesty is with all the people with game keys that are invalid, all the people who bought the game and haven't received a game key. These are the people who are getting trampled here as not a single word has been addressed to all these people.
You imagine the frustration people would have when they buy a game, see the money leave their account, then patently wait 12hrs+ to get an email that doesn't contain the key...the email that is suppose to contain the key.
There are people who bought the game through 3rd party sites, who got a key, a key that is invalid. 3rd party site verified all keys with SE they all should work, so then they have to submit a ticket now with SE over the issue, the middle man is middle manning them now.
All of these people have no clue what is going on, why they are not getting the code (are they doing something wrong ect?)
This is a horrible way to treat people who gave you money, to ignore them.
And my assumption is that they halted key delivery and disabled the key activation site...as its the most logical explanation. Thing is...no one is told this. So people keep buying the game, not knowing when they can expect the game code..
Mind you every single one of these people bought the game for the early access. No one is preordering now for the future launch.
Yeah so the servers are having issues because there are not enough of them...that's an issue for sure, but not quite as rude to the community as secretly disabling key activation and halting key delivery. People money are gone and they don't know what they are suppose to do. Hell half just want the game to be on their HD downloaded and patched as they have given up on early access.
This is the problem...The servers are a small part of the issue right now.
And I know it seems like minor complaining to those who haven't been through it. But lets be honest here. This isn't a good way to treat customers giving the game a second chance. At least...it shouldn't be.
Yes restaurant analogies are always fail, stop using them.
What do you mean "When" did we come to accept this kind of thing?
It has ALWAYS been pretty much accepted for MMOs. Because since the very first MMO, server issues have affected the ability of customers to play. And guess what, most of the customers who like the games accept it.
The issue is not that suddenly some time in the recent past us MMO players who accept this got too-soft. Its that suddenly the MMO customer-base got a lot bigger and a lot of people with entitlement issues jumped on the bandwagon, and they whine about those of us who accept reality.
There is a reason we accept the issues. Because it is software and it is servers and there is absolutely no way to test the stuff completely adequately in a test environment. So issues CAN and WILL happen. We just have to be patient until they sort them out and fix them. We understand all of this, because it is reality and it is fact. We also realize that an MMO is meant to be enjoyed over YEARS and YEARS of play...so a couple of days, or a couple of weeks even, to fix the issues is just a minor inconvenience in the long view.
Buck reality all you like. You will never change it. And it is not something that CAN be changed. Just not possible to be 100% sure that code is perfect before launch and also not possible to ensure hardware is 100% fail safe (without having so many redundancies that the pentagon would be impressed).
Here is something that might be a shocker for you, but those of us who "accept it" do get frustrated by the issue. But then we think "Man, a week ago I couldn't even play this game. I was really Jonesing for it, and I really, really like it. I'm willing to accept some problem while they sort it out because it is still better than a week ago when I could not play at all. I LOVE THIS GAME."
There are two kinds of people in this world. People who pick their nose.. and liars.
I would agree with this if it wasn't for the fact, FFXI and the first release of FFXIV {Total Flop} So yes it should be like making a Sandwich. They should know what to expect. The ran Open Betas and Should know full well what to expect.
I am not a Fan of the Game, but for a Company that has done it in the past, it should have the SMALLEST of polishing to be done and should not see such a huge issue.
That's Just my Opinion