Originally posted by Dren_Utogi Zenimax arent giving out refunds, I've tried twice. Reporting them to the BBB.
Sadly the BBB has no real power as a whole, much less when it comes to internet games that are global. It's mainly just a place for people to complain to and feel better as if something were done or will get done. They can give bad reviews of a place and people may or may not follow their words. Though given the trend with gamers who are willing to pay hundreds just to get into an alpha game that has little content, this isn't really the market that is hurt by such. It's basically just another gaming review site if you really think about it with regards to video games. Though the whole practice is typically self-imposed by a company and self-regulated.
That aside, I'm not entirely surprised Zenimax isn't giving out refunds if that is indeed the case. There was another speculation thread showing pre-order data that didn't look too promising. It's likely that their sales weren't as good as expected and they're clinging to what purchases they are able. Match that with all these pre-order bonuses and quite a bit of emails and advertisements and a skeptical person could see something fishy going on. Hopefully they release numbers soon, but if it was anything record breaking they'd likely be flaunting it to get even more people interested.
The console version may help the game a bit, but as a whole that's already limited thanks to it being a next-gen exclusive game. Add to that that most console gamers don't want to have to rent their games if they initially shell out $60 for it. While numbers for a single player version of Elder Scrolls reached quite a bit, more than half of those purchases were made when it was 75% of or at a discounted price for their respected gaming systems. This indicates that many people are watching their spending when it comes to gaming, and the business model just doesn't suit them. However this is really only when it comes to people outside of this genre who are looking at ESO as a ES game. Then you have the split within the genre, with most only willing to pay a fee if the game is perfect and has sublime end game (which Zenimax hasn't talked much about, and there is currently no raids in game).
I wrote an article for some site a year or two ago about how the game would try and become more "Elder Scrolls" like in the last few years of development; this was given as an addition to them selling the box price and not having a monthly fee. It would be insanity to try and sell single player gamers a MMO version that has a monthly fee, I exclaimed. That is, of course, unless it was a cash grab. The box price plus a half year or a full year of subscriptions helps recuperate costs of servers, staff and the making of the game. Then at the right time there is a point for more profit to make the game free-to-play. Star Wars -- a game I predicted was doing this six months before they released -- is now making serious bank. Wildstar said it was a smart business move to do this -- or at least prepare for it -- especially if you don't have a big IP behind a game. Naturally I'd say they will try to stick it out as long as possible due to their C.R.E.D system. But as a whole, you can bet they have plans ( as explained here: 28:30 ) to at least be able to switch over if and when it's required.
Therefore and to reiterate, the prospect of not being given a refund is no surprising if they are following the norm when it comes to "smart" business in this genre. It's a balancing act for some companies -- is it more profitable to be a good guy developer and acquire player gratuity and respect, or try to grab as much money as possible and likely burn out even quicker on their game. Nowadays there's little reason to try and be the good guy what with people buying anything no matter the questionable morals behind something in question. So long as they get their gaming fix that they will power through and toss aside.
This is just in general if they are not giving out refunds and applies to all games / companies that do such. Not just a ESO exclusive if they're guilty of such.
Does anyone ever read your full posts?
"This may hurt a little, but it's something you'll get used to. Relax....."
First you don't tell us anything about your issue. Second what windows are you running? Is it updated to latest and do your video drivers updated also?
Then if all the above ok and you are running windows 8 or 8.1 then go to the desktop, then to the folder you have the executable and right click it choose run as admin, or form the cd as admin . Then once installed don't start the game right away at end of installer with the check box. instead uncheck close it then right click the shortcut on desktop and run as admin.
If windows 7 do the same process from desktop as in 8.1 and make sure you have all windows update installed prior to install please.
Another thing you can do if not working , go to firewall settings and add the executable to the list of approuved software. And also do it for the updater of the game important thing the updater sometimes it will prevent your game to work properly.
And if possible please reply to us what is wrong with the game.
Edit : i don't play myself the game but the info i gave you works for all games, if still you have issue and if it does come from the anti-virus then put the executable and updater in the exception list of the anti-virus it will prevent it from scanning and blocking the game.
Edit 2 : Try compatibility as windows 7 if running under windows 8 or even try vista settings.
Edit 3 : try re-download and do it from Chrome if you use IE or the other way around if you use the other browser. And don't surf or youtube or anything while you do it. and also disable the anti virus prior to the download and at install. " I can't think of anything else at this point to help you out if it does not work. except are you sure you have minimum requirement? "
I've had it both on Windows 7 and 8.1 with no problems at all. The only problem I've run into was the priestess quest was bugged, but I relogged and it fixed that. It's sad to see others having problems. I guess I'm just lucky, but I'm sure some are making things up (not you, but others are), it's the hip thing to do these days, bash everything and everyone.
Originally posted by Dren_Utogi Zenimax arent giving out refunds, I've tried twice. Reporting them to the BBB.
BBB won't do a damn thing. Reported Gearbox Software to them in an attempt to get a refund during the whole Aliens: Colonial Marines disaster (which got a small developer shut down while Pitchford laughed all the way to the fucking bank). Went back and forth with their attorneys on the site, provided documented proof that the game sold was intentionally presented as a completely different product... and all they could do was mark the issue as 'unresolved' and slightly downgrade Gearbox's rating.
Best thing to do is call your bank, and not waste time screwing around with the worthless BBB. I don't even know why they're still around, nobody gives a damn about them anyway.
AN' DERE AIN'T NO SUCH FING AS ENUFF DAKKA, YA GROT! Enuff'z more than ya got an' less than too much an' there ain't no such fing as too much dakka. Say dere is, and me Squiggoff'z eatin' tonight!
We are born of the blood. Made men by the blood. Undone by the blood. Our eyes are yet to open. FEAR THE OLD BLOOD.
I haven't had any problems with ESO at least out of the game...
Installation problems could probably be due to the fact that everyone and their mothers are downloading the game the next few days prior to launch. And this will cause all sorts of installation issues. As most of the users are playing and installing the game there are bound to be some group of people who have problems. Customer support is probably pretty busy too...
Just keep on trying... That is probably the safest route. Re-installing Windows is taking it a bit too long and most PC's could probably use a fresh install, but it is most likely not the problem.
If you are fed up with the whole thing. I'd try again a week from now when the launch peak is gone and the servers aren't quite as volcano hot they are at the moment.
As you probably haven't played yet, it is an Elderscrolls game for sure. If you like Skyrim and Oblivion and Morrowind etc. You will enjoy this game, so don't give up because there are hiccups at launch. Launch time is always a dice roller if you are trying to get into anything with an online component... Bad luck on your part is most likely the core reason for your problems with ESO.
Originally posted by Dren_Utogi Zenimax arent giving out refunds, I've tried twice. Reporting them to the BBB.
Sadly the BBB has no real power as a whole, much less when it comes to internet games that are global. It's mainly just a place for people to complain to and feel better as if something were done or will get done. They can give bad reviews of a place and people may or may not follow their words. Though given the trend with gamers who are willing to pay hundreds just to get into an alpha game that has little content, this isn't really the market that is hurt by such. It's basically just another gaming review site if you really think about it with regards to video games. Though the whole practice is typically self-imposed by a company and self-regulated.
That aside, I'm not entirely surprised Zenimax isn't giving out refunds if that is indeed the case. There was another speculation thread showing pre-order data that didn't look too promising. It's likely that their sales weren't as good as expected and they're clinging to what purchases they are able. Match that with all these pre-order bonuses and quite a bit of emails and advertisements and a skeptical person could see something fishy going on. Hopefully they release numbers soon, but if it was anything record breaking they'd likely be flaunting it to get even more people interested.
The console version may help the game a bit, but as a whole that's already limited thanks to it being a next-gen exclusive game. Add to that that most console gamers don't want to have to rent their games if they initially shell out $60 for it. While numbers for a single player version of Elder Scrolls reached quite a bit, more than half of those purchases were made when it was 75% of or at a discounted price for their respected gaming systems. This indicates that many people are watching their spending when it comes to gaming, and the business model just doesn't suit them. However this is really only when it comes to people outside of this genre who are looking at ESO as a ES game. Then you have the split within the genre, with most only willing to pay a fee if the game is perfect and has sublime end game (which Zenimax hasn't talked much about, and there is currently no raids in game).
I wrote an article for some site a year or two ago about how the game would try and become more "Elder Scrolls" like in the last few years of development; this was given as an addition to them selling the box price and not having a monthly fee. It would be insanity to try and sell single player gamers a MMO version that has a monthly fee, I exclaimed. That is, of course, unless it was a cash grab. The box price plus a half year or a full year of subscriptions helps recuperate costs of servers, staff and the making of the game. Then at the right time there is a point for more profit to make the game free-to-play. Star Wars -- a game I predicted was doing this six months before they released -- is now making serious bank. Wildstar said it was a smart business move to do this -- or at least prepare for it -- especially if you don't have a big IP behind a game. Naturally I'd say they will try to stick it out as long as possible due to their C.R.E.D system. But as a whole, you can bet they have plans ( as explained here: 28:30 ) to at least be able to switch over if and when it's required.
Therefore and to reiterate, the prospect of not being given a refund is no surprising if they are following the norm when it comes to "smart" business in this genre. It's a balancing act for some companies -- is it more profitable to be a good guy developer and acquire player gratuity and respect, or try to grab as much money as possible and likely burn out even quicker on their game. Nowadays there's little reason to try and be the good guy what with people buying anything no matter the questionable morals behind something in question. So long as they get their gaming fix that they will power through and toss aside.
This is just in general if they are not giving out refunds and applies to all games / companies that do such. Not just a ESO exclusive if they're guilty of such.
Mainly referencing blue above.
I think TESO would have done much better as a B2P game. ZOS defended their position to have P2P, but other companies did the same with their games too, and they are currently converted to F2P.
TESO is likely best played on a console anyways, since it is set up that way. Personally I feel that a B2P + cashshop would have been far more long-lasting than a P2P + cashshop. B2P on consoles would have been a record seller.
A lot is riding on Bethesda / Zenimax's shoulders, seeing as how ES is their bread and butter. Time will tell, but I'm not seeing many smiles in the future. It's upsetting because this game may break the whole franchise apart.... no ES 6 .. or ES6 gone Duke Nukem style for 10+years before the IP gets bought and sold enough times
Originally posted by Dren_Utogi Zenimax arent giving out refunds, I've tried twice. Reporting them to the BBB.
Legally they have to.
If the product is not working, just call up your bank and ask for to remove the charge, or tell them its fraudulent because you didn't get the product you paid for.
Not much Zeni can do when your bank takes the money away from them.
The irony in that statement is astounding. I don't really care about people seeking refunds, however lying to get one is something else entirely. It's certainly not a responsible approach. There was no deceit here on Zenimax's part, the game is very much the game they advertised. On top of that you bought a fresh piece of software, issues are a common part of that.
They have a responsibility to get it working in a timely manner come launch, as far as we can tell they're trying to pay dues on their part in that.
IF the guy can't get the game to work that should be grounds enough, as long as he should be able to make it work, ie the fault lies in faulty software.
There is no Irony in that statement what so ever. He dosn't have the game. He can't download it. Can't log into his account. Customer support isn't helping him. How was he not fraudulently charged?
He paid money and gets nothing and is told nothing. Sounds fraudulent to me. Its not like he is in game playing and decides he dosn't like it, and claims its fraud.
I tried everything, uninstallng virus protectors, disabiling fire wall, checking internet setting, undoing my router, running administrator, this is the first game I ever had problems with just installing and the installation, that's just signs of things to come and I been at this for hours, I cant even login to the main forums for help. Wow...
man what is it with entitled gamers these days, the game isnt even "released" yet and yer refund seekin....you didnt even give it a chance. From my view, you have given Zeni next to ZERO opportunity to help you or address any issues on the large the game may be having, do I think you deserve a refund? hell no. This is half the problem with the MMO gaming community these days, I remember back when games like WoW came out, it was WAY worse than this launch you you heard FAR less whining....its getting sickening.
"Well let me just quote the late-great Colonel Sanders, who said…’I’m too drunk to taste this chicken." - Ricky Bobby
Originally posted by Dren_Utogi Zenimax arent giving out refunds, I've tried twice. Reporting them to the BBB.
Legally they have to.
If the product is not working, just call up your bank and ask for to remove the charge, or tell them its fraudulent because you didn't get the product you paid for.
Not much Zeni can do when your bank takes the money away from them.
The irony in that statement is astounding. I don't really care about people seeking refunds, however lying to get one is something else entirely. It's certainly not a responsible approach. There was no deceit here on Zenimax's part, the game is very much the game they advertised. On top of that you bought a fresh piece of software, issues are a common part of that.
They have a responsibility to get it working in a timely manner come launch, as far as we can tell they're trying to pay dues on their part in that.
IF the guy can't get the game to work that should be grounds enough, as long as he should be able to make it work, ie the fault lies in faulty software.
There is no Irony in that statement what so ever. He dosn't have the game. He can't download it. Can't log into his account. Customer support isn't helping him. How was he not fraudulently charged?
He paid money and gets nothing and is told nothing. Sounds fraudulent to me. Its not like he is in game playing and decides he dosn't like it, and claims its fraud.
Its not fraud because it was not intentional, he gave them pretty much zero time to help him, hell id love to see if he even FILED a support ticket. Games not released and im sure they are being inundated with requests, patience is a virtue that too many gamers lack these days.
"Well let me just quote the late-great Colonel Sanders, who said…’I’m too drunk to taste this chicken." - Ricky Bobby
I tried everything, uninstallng virus protectors, disabiling fire wall, checking internet setting, undoing my router, running administrator, this is the first game I ever had problems with just installing and the installation, that's just signs of things to come and I been at this for hours, I cant even login to the main forums for help. Wow...
man what is it with entitled gamers these days, the game isnt even "released" yet and yer refund seekin....you didnt even give it a chance. From my view, you have given Zeni next to ZERO opportunity to help you or address any issues on the large the game may be having, do I think you deserve a refund? hell no. This is half the problem with the MMO gaming community these days, I remember back when games like WoW came out, it was WAY worse than this launch you you heard FAR less whining....its getting sickening.
What the hell is an entitled gamer? If it doesn't meet our expectations should we not get a refund?
Originally posted by Dren_Utogi Zenimax arent giving out refunds, I've tried twice. Reporting them to the BBB.
They actually doing refounds.
------
Greetings!
Thank you for contacting The Elder Scrolls Online Team.
For us to further look into this issue for you we will need you to provide one of the following information associated with the account
Name:
Date of Birth:
Email:
A also one of the following
Payment Method
Last 4 digits of the credit card number
Paypal transaction ID
Complete Game Time code
Thank you for your continued interest and support!
Warm Regards,
The Elder Scrolls Online Team
------
Hello,
Your refund has started to process through our system. Please allow it a little while go through!
We really hope to see you one day roaming through Tamerial once again!
Thank you for your continued interest and support!
Warm Regards,
The Elder Scrolls Online Team
------
I'm waiting for the money atm. Their support is pretty good and fast. (At least for me.) I'm from EU and actually refunding because don't like the game in general.
I tried everything, uninstallng virus protectors, disabiling fire wall, checking internet setting, undoing my router, running administrator, this is the first game I ever had problems with just installing and the installation, that's just signs of things to come and I been at this for hours, I cant even login to the main forums for help. Wow...
man what is it with entitled gamers these days, the game isnt even "released" yet and yer refund seekin....you didnt even give it a chance. From my view, you have given Zeni next to ZERO opportunity to help you or address any issues on the large the game may be having, do I think you deserve a refund? hell no. This is half the problem with the MMO gaming community these days, I remember back when games like WoW came out, it was WAY worse than this launch you you heard FAR less whining....its getting sickening.
What the hell is an entitled gamer? If it doesn't meet our expectations should we not get a refund?
an entitled gamer is one that throws in the towel after a few days EARLY ACCESS.....zeni is doing what it can to help, this fellow either cant BE helped or just isnt looking in the right place. Honestly, if its that hard for someone to find a little help from a major gaming company that other people seem to have NO issues getting help from, that gamer should just pack up thier gear and sell it on ebay...
"Well let me just quote the late-great Colonel Sanders, who said…’I’m too drunk to taste this chicken." - Ricky Bobby
They could of done a real beta test to work out these bugs instead of having a hey look at how pretty our game is weekend events. They dropped the ball here. I got my refund today 24 hours after my purchase. I had my doubts that the bugs i experienced then would be fixed, and they were not, but i experienced new and more problematic bugs like getting logged out and being rolled back after logging back in. I asked for a refund, and they accepted it. I guess we could make this an entitled gamer vs entitled gaming companies.
Originally posted by Dren_Utogi Zenimax arent giving out refunds, I've tried twice. Reporting them to the BBB.
Legally they have to.
If the product is not working, just call up your bank and ask for to remove the charge, or tell them its fraudulent because you didn't get the product you paid for.
Not much Zeni can do when your bank takes the money away from them.
Banks don't "take" money from companies. If the charge is less than $100, it isn't worth their money to hire someone to investigate the charge and attempt to get a refund for the bank. The banks end up taking the loss on small disputes.
CC's do not pay out immediately they hold " true " payment to vendors/merchants for up to 90 days depending on how the purchases was made. It may be deducted from your account but it is not out the door until the CC decides they have squeezed every fractional cent they can off your money.
I tried everything, uninstallng virus protectors, disabiling fire wall, checking internet setting, undoing my router, running administrator, this is the first game I ever had problems with just installing and the installation, that's just signs of things to come and I been at this for hours, I cant even login to the main forums for help. Wow...
Hey man I don't know why your thread is 5 pages long but I can only assume that they are complaining and crying about company's and their refunds and policies.
I don't have the game but I know the severs went down so putting two and two together with you saying the forums being down and can't install it is that you picked a wrong time to install it buddy.
Don't know if severs are back up but wait it out and give it another go
Originally posted by Dren_Utogi Zenimax arent giving out refunds, I've tried twice. Reporting them to the BBB.
They actually doing refounds.
------
Greetings!
Thank you for contacting The Elder Scrolls Online Team.
For us to further look into this issue for you we will need you to provide one of the following information associated with the account
Name:
Date of Birth:
Email:
A also one of the following
Payment Method
Last 4 digits of the credit card number
Paypal transaction ID
Complete Game Time code
Thank you for your continued interest and support!
Warm Regards,
The Elder Scrolls Online Team
------
Hello,
Your refund has started to process through our system. Please allow it a little while go through!
We really hope to see you one day roaming through Tamerial once again!
Thank you for your continued interest and support!
Warm Regards,
The Elder Scrolls Online Team
------
I'm waiting for the money atm. Their support is pretty good and fast. (At least for me.) I'm from EU and actually refunding because don't like the game in general.
Just ignore Dren. He's been going about posting in most ESO threads random made up crap hat has no truth at all to it, and is in most cases unrelated to what the topic even is. He seems to be obsessed with ESO even though he claims to not like it.
As to the OP... not knowing how to manage your own computer doesn't entitle you to a refund. I'm guessing you're on Windows 8. Well, that's your first huge mistake right there. Lots of people have had issues with getting things, including ESO, to install and run properly because of some ridiculous things they have in place on Windows 8.
If you're running into an issue like getting corrupt file errors my suggestions (which fixed it for my brother as well on WIndows 8) are 1) Try turning off the auto-update function in the launcher 2) Try moving your entire ESO folder to a location other than your Program Files folder.
My bro got the corrupt file errors repeatedly when trying to install, did the above and never saw the error again.
Probably because your just simply NOT smartr than the shit you operate. The damn server is probably just down when you try to log in. Stop freaking out needlessly!
Originally posted by Wrender Probably because your just simply NOT smartr than the shit you operate. The damn server is probably just down when you try to log in. Stop freaking out needlessly!
Wrender someone are fooling you. It is an account issue.
I doubt you will get a refund, most likely the problem is on your end not theirs. Is launch did people expect the game to be running like a dream from day 1.
I doubt you will get a refund, most likely the problem is on your end not theirs. Is launch did people expect the game to be running like a dream from day 1.
That tired excuse has just about been run into the ground for this game by now.
Honestly, this game will probably end up on the list of reasons why you don't pre-order for early access to a game, its been an unmitigated disaster, at least for the players in the US, though how come the EU servers are so different from the US servers is more than a little strange.
Comments
Your uninformed, limited knowledge, limited braincell opinion.
The rest of us (99.7%) are doing fine and having a great time.
"This may hurt a little, but it's something you'll get used to. Relax....."
Does anyone ever read your full posts?
"This may hurt a little, but it's something you'll get used to. Relax....."
First you don't tell us anything about your issue. Second what windows are you running? Is it updated to latest and do your video drivers updated also?
Then if all the above ok and you are running windows 8 or 8.1 then go to the desktop, then to the folder you have the executable and right click it choose run as admin, or form the cd as admin . Then once installed don't start the game right away at end of installer with the check box. instead uncheck close it then right click the shortcut on desktop and run as admin.
If windows 7 do the same process from desktop as in 8.1 and make sure you have all windows update installed prior to install please.
Another thing you can do if not working , go to firewall settings and add the executable to the list of approuved software. And also do it for the updater of the game important thing the updater sometimes it will prevent your game to work properly.
And if possible please reply to us what is wrong with the game.
Edit : i don't play myself the game but the info i gave you works for all games, if still you have issue and if it does come from the anti-virus then put the executable and updater in the exception list of the anti-virus it will prevent it from scanning and blocking the game.
Edit 2 : Try compatibility as windows 7 if running under windows 8 or even try vista settings.
Edit 3 : try re-download and do it from Chrome if you use IE or the other way around if you use the other browser. And don't surf or youtube or anything while you do it. and also disable the anti virus prior to the download and at install. " I can't think of anything else at this point to help you out if it does not work. except are you sure you have minimum requirement? "
BBB won't do a damn thing. Reported Gearbox Software to them in an attempt to get a refund during the whole Aliens: Colonial Marines disaster (which got a small developer shut down while Pitchford laughed all the way to the fucking bank). Went back and forth with their attorneys on the site, provided documented proof that the game sold was intentionally presented as a completely different product... and all they could do was mark the issue as 'unresolved' and slightly downgrade Gearbox's rating.
Best thing to do is call your bank, and not waste time screwing around with the worthless BBB. I don't even know why they're still around, nobody gives a damn about them anyway.
AN' DERE AIN'T NO SUCH FING AS ENUFF DAKKA, YA GROT! Enuff'z more than ya got an' less than too much an' there ain't no such fing as too much dakka. Say dere is, and me Squiggoff'z eatin' tonight!
We are born of the blood. Made men by the blood. Undone by the blood. Our eyes are yet to open. FEAR THE OLD BLOOD.
#IStandWithVic
I haven't had any problems with ESO at least out of the game...
Installation problems could probably be due to the fact that everyone and their mothers are downloading the game the next few days prior to launch. And this will cause all sorts of installation issues. As most of the users are playing and installing the game there are bound to be some group of people who have problems. Customer support is probably pretty busy too...
Just keep on trying... That is probably the safest route. Re-installing Windows is taking it a bit too long and most PC's could probably use a fresh install, but it is most likely not the problem.
If you are fed up with the whole thing. I'd try again a week from now when the launch peak is gone and the servers aren't quite as volcano hot they are at the moment.
As you probably haven't played yet, it is an Elderscrolls game for sure. If you like Skyrim and Oblivion and Morrowind etc. You will enjoy this game, so don't give up because there are hiccups at launch. Launch time is always a dice roller if you are trying to get into anything with an online component... Bad luck on your part is most likely the core reason for your problems with ESO.
"This may hurt a little, but it's something you'll get used to. Relax....."
Mainly referencing blue above.
I think TESO would have done much better as a B2P game. ZOS defended their position to have P2P, but other companies did the same with their games too, and they are currently converted to F2P.
TESO is likely best played on a console anyways, since it is set up that way. Personally I feel that a B2P + cashshop would have been far more long-lasting than a P2P + cashshop. B2P on consoles would have been a record seller.
A lot is riding on Bethesda / Zenimax's shoulders, seeing as how ES is their bread and butter. Time will tell, but I'm not seeing many smiles in the future. It's upsetting because this game may break the whole franchise apart.... no ES 6
.. or ES6 gone Duke Nukem style for 10+years before the IP gets bought and sold enough times 
Want a nice understanding of life? Try Spirit Science: "The Human History"
http://www.youtube.com/watch?v=U8NNHmV3QPw&feature=plcp
Recognize the voice? Yep sounds like Penny Arcade's Extra Credits.
Not sure if you're trolling or not... honestly.
Have you read through your Application or System event logs to see if there are any messages there?
Do you have issues installing/uninstalling any other applications?
Have you successfully installed and are you able to run any recent/current 'graphics/cpu/IO' intensive games and/or applications?
Are you able to complete the installation of the game?
If so, can you 'right click' and 'run as admin'? Same result?
Have you run system updates? (windows updates)
Have you updated graphics drivers?
How much free hard disk drive space do you have?
How much system memory do you have?
Are you running a firewall (hardware or software)?
Have you reviewed your routers settings (to be sure that the appropriate ports are open)?
Have you called ESO's support?
Have you researched the issue online (doesn't have to be their official forums)?
There is no Irony in that statement what so ever. He dosn't have the game. He can't download it. Can't log into his account. Customer support isn't helping him. How was he not fraudulently charged?
He paid money and gets nothing and is told nothing. Sounds fraudulent to me. Its not like he is in game playing and decides he dosn't like it, and claims its fraud.
man what is it with entitled gamers these days, the game isnt even "released" yet and yer refund seekin....you didnt even give it a chance. From my view, you have given Zeni next to ZERO opportunity to help you or address any issues on the large the game may be having, do I think you deserve a refund? hell no. This is half the problem with the MMO gaming community these days, I remember back when games like WoW came out, it was WAY worse than this launch you you heard FAR less whining....its getting sickening.
Its not fraud because it was not intentional, he gave them pretty much zero time to help him, hell id love to see if he even FILED a support ticket. Games not released and im sure they are being inundated with requests, patience is a virtue that too many gamers lack these days.
What the hell is an entitled gamer? If it doesn't meet our expectations should we not get a refund?
They actually doing refounds.
------
Greetings!
Thank you for contacting The Elder Scrolls Online Team.
For us to further look into this issue for you we will need you to provide one of the following information associated with the account
Name:
Date of Birth:
Email:
A also one of the following
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Thank you for your continued interest and support!
Warm Regards,
The Elder Scrolls Online Team
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Hello,
Your refund has started to process through our system. Please allow it a little while go through!
We really hope to see you one day roaming through Tamerial once again!
Thank you for your continued interest and support!
Warm Regards,
The Elder Scrolls Online Team
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I'm waiting for the money atm. Their support is pretty good and fast. (At least for me.) I'm from EU and actually refunding because don't like the game in general.
an entitled gamer is one that throws in the towel after a few days EARLY ACCESS.....zeni is doing what it can to help, this fellow either cant BE helped or just isnt looking in the right place. Honestly, if its that hard for someone to find a little help from a major gaming company that other people seem to have NO issues getting help from, that gamer should just pack up thier gear and sell it on ebay...
CC's do not pay out immediately they hold " true " payment to vendors/merchants for up to 90 days depending on how the purchases was made. It may be deducted from your account but it is not out the door until the CC decides they have squeezed every fractional cent they can off your money.
Hey man I don't know why your thread is 5 pages long but I can only assume that they are complaining and crying about company's and their refunds and policies.
I don't have the game but I know the severs went down so putting two and two together with you saying the forums being down and can't install it is that you picked a wrong time to install it buddy.
Don't know if severs are back up but wait it out and give it another go
Just ignore Dren. He's been going about posting in most ESO threads random made up crap hat has no truth at all to it, and is in most cases unrelated to what the topic even is. He seems to be obsessed with ESO even though he claims to not like it.
As to the OP... not knowing how to manage your own computer doesn't entitle you to a refund. I'm guessing you're on Windows 8. Well, that's your first huge mistake right there. Lots of people have had issues with getting things, including ESO, to install and run properly because of some ridiculous things they have in place on Windows 8.
If you're running into an issue like getting corrupt file errors my suggestions (which fixed it for my brother as well on WIndows 8) are 1) Try turning off the auto-update function in the launcher 2) Try moving your entire ESO folder to a location other than your Program Files folder.
My bro got the corrupt file errors repeatedly when trying to install, did the above and never saw the error again.
Wrender someone are fooling you. It is an account issue.
I doubt you will get a refund, most likely the problem is on your end not theirs. Is launch did people expect the game to be running like a dream from day 1.
That tired excuse has just about been run into the ground for this game by now.
Honestly, this game will probably end up on the list of reasons why you don't pre-order for early access to a game, its been an unmitigated disaster, at least for the players in the US, though how come the EU servers are so different from the US servers is more than a little strange.