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got a refund, you can as well.
abeltensor
Member UncommonPosts: 26
For those of you who do truly believe this game is trash or got stuck on a quest for 4 weeks or just feel like the game has no future but bought it in the hopes that it was not what you hoped, you are in luck. Yesterday i filed a claim with paypal regarding my purchase of Elder scrolls online, today i was informed that i would receive a full refund. This only really works through paypal so anyone who didnt use it, im sorry youd have to contact your visa card or whatever and attempt to speak with them about the problems.
For the past 2 weeks, my character was unable to progress due to a game breaking bug in the quest system in the VR of this game. After many attempts to report this bug and scams of the forms and bug reports that found people who were affected by the same bug, i just decided to give the refund thing a shot on paypal. Zenimax luckly gave their refund decision to paypal them selves rather then have it go directly to their own company. This is good news for anyone who doesnt like the game and wants a refund before their free month is finished. All you really need to do is claim that the game is falsely advertised and doesnt allow you to progress. For me this is all true, it was falsely advertised that i would be able to play in cyridil but i was not because it would crash every time i would attempt to zone into it and nor could I complete a fantastic story line in ESO because of numerous game breaking bugs and then of course the one that eventually stopped me from gettng to the next zone for 2 weeks.
Dont allow Zenimax to get away with this backwards game and their bad marketing/horrible support. If you dont like the game, return it. It sets a horrible precedent if you let a company like this walk all over you after they release a game that surely should have stayed in development for another year at least. This is a serious post btw, this is something i actually did, and anyone who his stuck or just generally unsatisfied with the game should follow suit.
For anyone who doesnt believe that this is real, i will enclose the email showing the refund if i have to. Im not a troll, i really did do this. This game is an insult to its entire playerbase and any mmogamer. Its a bad precedent to let a company get away with a sub fee game that also includes pay walls and one that isnt finished by a long shot at that.
Edit: Just for all the flamers to flame some more, i think this is probably the first game I've returned in almost 10 years now. Its not like i think its ok to go on steam play an entire game and return it. If any of you bought a game like warz for example, did you return it? and if you didn't do you condemn the people who did? just something to think about.
Anyhow ive got to run, going to get my wildstar preorder ready so i can refund it later...
Comments
Good for you. :-) Can't say I've experienced that many bugs. I've fallen through the world one time, and bumped into maybe 4-5 bugged quests, that have since gotten fixed. But eh, as I said, good for you. If you're unhappy with it, then it is indeed best to get a refund and not play anymore.
Currently Playing: ESO and FFXIV
Have played: You name it
If you mention rose tinted glasses, you better be referring to Mitch Hedberg.
This post was made to inform people who are not happy with their purchase that there is in fact hope. Thats all, ignore it if you dont care.
And the reason i put it on these forums is because when i tried to put one on the Elder scrolls forms where most people need the post to be, Zenimax immediately deleted the post.
As with any product you buy, if you're not happy with it, return it for a refund or get your CC company to do a chargeback.
Of course, the idea is that you return the item before using it extensively, but some companies will give you quite a lot of slack in that area.
Youve been forunate. I got to Vr5 in less than a week but was stuck because the main quest bugged out and wouldnt allow me to progress. In my quest to try to correct this issue, i found numerous other people with the same exact bug, including force that dude from youtube. I also found people in other situations where they couldn't even complete the original quest and get to level 50.
Cool, I think I'll start using paypal more often
I think people should start voting with wallets a lot more and it shouldn't be such a problem to get a refund on a game which's half-done or broken.
"Happiness is not a destination. It is a method of life."
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I knew the flame would be strong on this one, but honestly if this helps at least one person then ill be satisfied. This game is a mess and whether or not youve encountered these game breaking bugs, you will encounter one eventually and it will suck. I hope for your sake that it will be fixed rather fast then having to wait 2 weeks with out any word from Zenimax or their support aside from telling me to "restart my client or restart my computer."
Op says unable to advance his character......
It seems other players are reaching level cap...
Glad you got your money back, move along now
Ya, I have found bugs, but not enough to justify get a refund. Like you I'm not going to knock a guy for how he feels about something though. Good luck in your search OP!
Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.
Typical part of a poor american law, its meant for customer protection but gets largely abused by people that refuse to pay for most things anyway...
This law does not work in any European country except Norway, buying this game in europe explicitly said no refunds according to law X...
And since you probably got over a hundred hours in gametime... no judge would say you did not get any value from the purchase because of some stupid Bug..
Best MMO experiences : EQ(PvE), DAoC(PvP), WoW(total package) LOTRO (worldfeel) GW2 (Artstyle and animations and worlddesign) SWTOR (Story immersion) TSW (story) ESO (character advancement)
I think getting a refund is a good idea, you need some other activities I think. Glad to see you were able to make it happen.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
Well what's most interesting is not that he hit VR5 in a week, but that he got to VR5 without finishing the the main quest line that he got stuck on. Kinda funny cause you can't do veteran rank content until you complete the main quest line. So he's very unique!
Sorry to hear about your troubles mate. I encountered the same bug 4 days into Early Access and the quests were hotfixed several hours after I found them bugged. I've sent in several support tickets and was always gotten back to in 24 hours. I changed my account email by phone with one of the friendliest customer support employees I've ever spoke to an hour after I sent in the request.
I enjoyed the entire AD questing zones in Early Access and only found 3 bugged quests. I've loved farming xp from bosses and wiping the floors with my body in vr dungeons. I've had an amazing time in Cyrodiil from the zerg v zerg fights, small scale skirmishing, and objective fights. If content even churns out slowly I see myself enjoying this game for another 2-3 months minimal. All this is as a hardcore player who has had the experience of getting tired of games at launch very quickly.
I've had the opposite of an experience, I guess it's a game not made for everyone. Best of luck mate.
21 year MMO veteran
PvP Raid Leader
Lover of The Witcher & CD Projekt Red
You're just trying to rile up people. Some agree with you. Some don't. I don't agree with you, at all. The game is not garbage, nor is it a cash grab. In fact, I haven't enjoyed my time in an MMO this much since I played vanilla WoW, and an older game called Myth of Soma. It's all individual what people feel. You don't like it. Super, that's great. But what the heck is the point of a post like yours? Utterly sad, just to rile up people.
I totally agree with you here and am american. Every single release you get these guys that get refunds after putting in over 100 hours and decide they hate the game and scream for a refund. I do not understand why these companies give them anything back. IMO these are bottom feeders the worst of the worst in video games nowadays. If you have technical issues in the first week or do not like the game by all means get a refund but posting this on the 24th which means the games account has probably been active since head start is pure ridiculous at best and I hope they IP ban the people doing this forever, because everyone knows six months from now when they are bored they will just rebuy it anyways.
actually i had less then 40 hours worth of game time and i was vr5. My bug was largely reported and was never fixed. This happened to me for 2 weeks and showed no sign of being fixed. I'm sorry but a game that doesn't allow you to move forwards in the story or in anyway what-so-ever is broken by definition. As a consumer I used my rights to refund the game before I payed for the sub fee.
I feel bad for the europeans, but yeah i took in account the game time which I played and told pay pal that i would accept a refund of 50 dollars rather then 59.99 if they couldnt get a full refund, saying that those 9 dollars would be almost about the same as paying for a half months worth of play time. They gave me the full refund anyways. So yeah i took into account that the game is intrunsically a service when i made this decision, but either way I didnt want to continue to pay for a game that was clearly broken for me and wasnt being fixed for another month or 2. Hell a youtuber, force-strategy gamer made a video about a similar bug not long ago that he him self was stuck in. I was stuck in my bug for 2 weeks and he was raging about being stuck in his bug for less then 2-3 days.
Im talking about the Almanac parts that you do when you are VR. That's what bugged on me. Yes i keep saying the main quest and yes it technically is the main quest because its what allows you to progress through the VRs. Either way it was bugged for me for 2 weeks, its not something that's justifiable.
and you could of continued to report the issue every day to stay on them. You were VR5 thats a ton of hours into a game that you felt isnt worth the box price but had no issues getting all the way to 50. If you liked the game past 10 regardless of a bug that will be fixed as you know in a patch probably soon you could of just protested and stopped your sub until its fixed. Thats money out of the developers pocket for a game you obviously liked all the way to 50 yet think because of a bug that is serious yes , that you deserve not to pay a dime for..... Seriously dude grow up man this is immature and you know it or anyone here rational will see it. Read the post from Matt Frior, those bugs were a priority but demanding your money back isnt going to help nor solve the problem any sooner. But I guess you do not care anyways you got all the way to 50 for free now....
When they gave me a hard time about a refund, I just called American Express and charged it back.
Sucks to be them.
Lets see your Battle Stations /r/battlestations
Battle Station
A. I'm not a fanboi but I am playing and having fun.
B. Yes the game has bugs. I haven't run into any of the major game breaking bugs personally. Most software has bugs on release. Look at Microsoft. Doesn't excuse the it, but that's life. Deal with it.
3. Ive been playing this game every day for almost 4 weeks. I feel ive gotten my moneys worth. Doesn't make me a sucker.
Please go troll the WoW Star.... er, I mean Wild Star forums.
Okay that makes sense. Main quest made no sense.
Zenimax have it in their TOA that customers rescind all their rights to a refund however in countries like mine (Aus) we are protected from such rubbish. I got mine thru this morning as well, took 5m to arrange with CS (email) and 3days to arrive in my account. There are several other countries that protect their citizens consumer rights also and I think his intent was to let ppl know it is possible to get a refund as opposed to explaining what a refund is.