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Shady business
I did not authorize the purchase of Archeage Founder's Pack and i got charged U$150 for it.
Check you bank accounts.....
=/= Better be defeated for a triumph than not to triumph by fear of failure! =\=
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AMD Ryzen 5 1600X @ 3.9Ghz 1.33v
CoolerMaster MasterLiquid Lite 120 - Temps: ~28-32 idle ~45-60 load
G.Skill Ripjaws 16Gb DDR4 @ 3200Mhz
MSI GamingX GTX 1070
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AMD Ryzen 5 1600X @ 3.9Ghz 1.33v
CoolerMaster MasterLiquid Lite 120 - Temps: ~28-32 idle ~45-60 load
G.Skill Ripjaws 16Gb DDR4 @ 3200Mhz
MSI GamingX GTX 1070
CoolerMaster 850Watts PowerSupply
Comments
Having a hard time to get paypal to refund me and Trion does not have a phone number anymore.
You have to use a live chat
=/= Better be defeated for a triumph than not to triumph by fear of failure! =\=
AMD Ryzen 5 1600X @ 3.9Ghz 1.33v
CoolerMaster MasterLiquid Lite 120 - Temps: ~28-32 idle ~45-60 load
G.Skill Ripjaws 16Gb DDR4 @ 3200Mhz
MSI GamingX GTX 1070
CoolerMaster 850Watts PowerSupply
how did they get your acct info ? unless you gave it to them.
=/= Better be defeated for a triumph than not to triumph by fear of failure! =\=
AMD Ryzen 5 1600X @ 3.9Ghz 1.33v
CoolerMaster MasterLiquid Lite 120 - Temps: ~28-32 idle ~45-60 load
G.Skill Ripjaws 16Gb DDR4 @ 3200Mhz
MSI GamingX GTX 1070
CoolerMaster 850Watts PowerSupply
From when i've had Rift sub
=/= Better be defeated for a triumph than not to triumph by fear of failure! =\=
AMD Ryzen 5 1600X @ 3.9Ghz 1.33v
CoolerMaster MasterLiquid Lite 120 - Temps: ~28-32 idle ~45-60 load
G.Skill Ripjaws 16Gb DDR4 @ 3200Mhz
MSI GamingX GTX 1070
CoolerMaster 850Watts PowerSupply
=/= Better be defeated for a triumph than not to triumph by fear of failure! =\=
AMD Ryzen 5 1600X @ 3.9Ghz 1.33v
CoolerMaster MasterLiquid Lite 120 - Temps: ~28-32 idle ~45-60 load
G.Skill Ripjaws 16Gb DDR4 @ 3200Mhz
MSI GamingX GTX 1070
CoolerMaster 850Watts PowerSupply
I got an email from Trion today saying:
Sounds to me like your account got hacked, and the account had payment info on it. If I were you I would get rid of all payment info, change your password, and contact Trion support.
There are no monthly subs yet. GG.
Just got this email right now and it is
Date: Aug 22, 2014
Transaction Type: Digital Purchase
Product: GIFT: ARCHEUM FOUNDER'S PACK
$149.99
=/= Better be defeated for a triumph than not to triumph by fear of failure! =\=
AMD Ryzen 5 1600X @ 3.9Ghz 1.33v
CoolerMaster MasterLiquid Lite 120 - Temps: ~28-32 idle ~45-60 load
G.Skill Ripjaws 16Gb DDR4 @ 3200Mhz
MSI GamingX GTX 1070
CoolerMaster 850Watts PowerSupply
=/= Better be defeated for a triumph than not to triumph by fear of failure! =\=
AMD Ryzen 5 1600X @ 3.9Ghz 1.33v
CoolerMaster MasterLiquid Lite 120 - Temps: ~28-32 idle ~45-60 load
G.Skill Ripjaws 16Gb DDR4 @ 3200Mhz
MSI GamingX GTX 1070
CoolerMaster 850Watts PowerSupply
Probably because many people do not want to be waiting for a fuc..... chat for almost 1 hour to get refunds.
Bastards
=/= Better be defeated for a triumph than not to triumph by fear of failure! =\=
AMD Ryzen 5 1600X @ 3.9Ghz 1.33v
CoolerMaster MasterLiquid Lite 120 - Temps: ~28-32 idle ~45-60 load
G.Skill Ripjaws 16Gb DDR4 @ 3200Mhz
MSI GamingX GTX 1070
CoolerMaster 850Watts PowerSupply
/facepalm
A retailer can't access your paypal account even if you leave the info in your account set up. You have to sign into it which requires a password that isn't part of that information...unless you're dumb enough to use the same one for both your game and paypal account. Even if the multimillion dollar company wanted to steal your $150 they couldn't do it that way....Mr computer tech.
This happened to me as well (thankfully I had a bank account that no longer exists attached so I was not actually charged but I received 3 emails from them saying payment was not successful as if someone was trying to purchase it. (probably chinese gold farmers...) I changed my password, removed all payment methods, and contacted support
I also added a link to this article as it is proof that I am not the only one experiencing this exact same issue,
I will update if/when they reply.
Until then I recommend everyone change passwords and remove all payment methods.
Just so everyone knows as well I just reformatted and am running a 100% clean install no malware and haven't even logged into my trion account in a very long time.
dude, you got your account info stolen because you entered some fake website with the promise to get a reward after logging in with your trion account.
no point telling riot did this, you got greedy and thoughlessly clicked some suspect link
Not the case for me. I haven't tried to win anything. I participated in the last Archeage beta event and that was about it. I haven't even logged into Trion since I installed the client 2 weeks ago.
It's possible that account information was compromised on Trion's side.
[mod edit] I Am pretty sure i did not get any of my information in any site specially on a fake website. lol
And for so many people to be having the same issue, i am pretty sure this is Trion doing, nothing else.
They told me that my account was never logged in on Archeage other than a one time with my Free Beta key and the Gift number has never been used.
They've told me that my Rift account does not have any compromise, if it was hacked they would be using my paypal to buy game currency and Gift trough my account using my characters there.
If you guys can't see that it is their doing, than i don't know.... or their servers got hacked or something, pretty sure it is not from my side
Did i forget to mention that Trion is not doing well in business
They are trying to get unsuspecting customers and people who do not pay attention, like most americans do.
=/= Better be defeated for a triumph than not to triumph by fear of failure! =\=
AMD Ryzen 5 1600X @ 3.9Ghz 1.33v
CoolerMaster MasterLiquid Lite 120 - Temps: ~28-32 idle ~45-60 load
G.Skill Ripjaws 16Gb DDR4 @ 3200Mhz
MSI GamingX GTX 1070
CoolerMaster 850Watts PowerSupply
I understand that this happens all too frequently but I haven't even touched my trion account in a long time and I definitely do not login to fake websites that promise to give me free crap... I definitely disagree with the stance op is taking by being hostile to trion because I definitely do not believe that this was a shady plot on their part at all, however if someone is getting account info and trying to make illegal purchases I do believe trion would want to know.
oh and trion not riot lol
Trion themselves do not store the information but you save your credit card to your account so you can access the cash shop and for recurring payments. So trion isn't storing your info but your info is linked to your account so if someone is able to log into your account they can buy stuff. To prevent this most companies do not store CCV number and make you type it in whenever you are making a manual purchase, I am guessing that trions billing company does not require CCV numbers to be entered when manual payments are made.
Well, just got a refund and i asked the customer service if they are aware that lots of accounts are being charged and getting this email and they said no.
I got the email saying the transaction was not able o complete and yet my account was charged...
=/= Better be defeated for a triumph than not to triumph by fear of failure! =\=
AMD Ryzen 5 1600X @ 3.9Ghz 1.33v
CoolerMaster MasterLiquid Lite 120 - Temps: ~28-32 idle ~45-60 load
G.Skill Ripjaws 16Gb DDR4 @ 3200Mhz
MSI GamingX GTX 1070
CoolerMaster 850Watts PowerSupply
FYI... This is my conversation with Trion.
GM Pantrin: I do see the account was in fact accessed by an overseas third party. The password change should be enough to secure it. I would also recommend using an authenticator.
Me: How do you suspect they obtained my password information?
GM Pantrin: It is hard to say, we have not heard of any issues internally. Often times, fan sites related to the games on the account can become compromised and matching login information is sometimes acquired that way.