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Don't just complain report to the AG
This is the link to report companies for fraud to the Texas Attorney General (Trion is based out of Austin).
https://www.texasattorneygeneral.gov/forms/cpd/form.php
I have unfortunately had to do this before with a game developer. It took about 6 months for a sheriff to contact me and ask about the details of my complaint. Within 2 months of that the company was calling up every person they had taken pre-orders from personally and asking them if they wanted a refund.
I know companies have problems and bad launches aren't unheard of, but in my opinion the difference with these long queues is something could be done and Trion is simply unwilling to spend the resources to solve it; fearing a population drop in the future. i see little difference then this and selling 50K tickets to a concert and only allowing 25K people in.
There is no need for this tread to dissolve into an argument on whether Trion has committed fraud or not. No need to white knight for Trion; if you feel as I do that they are attempting to maximize their pocket books at the expense of meeting a reasonable expectation of access then report them, if you do not then don't report them.
I realize that it is still early in launch and Trion may yet address this issue, but they have been mostly silent on their intentions; which doesn't create much trust or hope. With several months before an investigation would begin reporting now may create some accountability, which I think a good thing. Before any real investigation begins the AG will contact those who have made complaints, making any waste of resources minimal.
Comments
So if you're a gaming company you're above the law? If Trion is taking money for services not rendered then they are in fact breaking the law. That is every bit worth the Attorney general's attention!
link pls, for related reasons
Free to play and patron are on seperate accounts and even if that was an issue they have an obligation to meet their responsibilities to paying customers. They have divisions in both CA and TX. I didn't say they were only based in TX. The Archeage severs are in TX.
So you are wrong on both accounts.
Well, technically if even one Patron cannot get into the game to play when they want to, then Trion sold more accounts than they could support. But yeah, the company is not in Austin.....don't even know where that one came from.
The code of the pessimistic loner: "We unpopular loners are realists, who follow the three non- popular principles: Not having any (Hope), Not making any (Gaps in your heart); And not giving into (Sweet talk)".
"Trion Worlds is a leading publisher and developer of premium games for the connected era. Powered by a breakthrough development and publishing platform, Trion is revolutionizing the way games are developed, played and sold. Trion’s top-notch team delivers high-quality, dynamic, and massively social games operated as live services across the biggest game genres and devices, including the critically acclaimed blockbuster, Rift®, and the groundbreaking trans-media crossover Defiance™. Trion is headquartered in Redwood City, Calif., with a studio in Austin, Texas."
Making them subject to TX Jurisdiction. You can contact ths AG in CA, TX, or in your home state.
That's like saying if you have a problem with Walmart you must contact the Ark. AG. All companies are required to defend suits, criminal activities in the states they do business. Regardless, contact the AG of your residence before CA. Contacting the CA AG really would be pointless.
It is not slander (look it up).
Also, I provided a link two post blow that quote.
opinion noted
Which went immediately to queues.
It's pretty simple logic: A company should only sell access to things they actually have. Not to do so is fraud. If they want to add more servers later, great, after they have done so is when they should start selling more accounts.
You try to reason wth the wrong guy when it comes to Trion and/or their products. Your OP is buy now already reported, which is business as usual if you raise whatever point against this company or any of their games on these forums.
A refund for $15? seriously?
If you mean Founders packs, you paid mostly for being able to play the Alpha/Beta with certain perks when the game released.
If you neglected to play the Alpha/Beta then that isn't Trion's fault, if you have a problem with the perks your getting then again that's your problem as you get them on upto 6 characters I think.
If your problem is the queue, again that's your problem, sure it affects many people but if we didn't have so many f2p people all wanting a taste of the game then you'd have a sorter if not no queue.
They can take an estimate of how many people will f2p but it isn't quite like past mmo's and so more people are interested.
Now they have to balance new servers against those they estimate will leave within x amount of time, freeing up the servers.
If they release more servers and people leave, they will get dead servers and they can't merge them.
So they have to balance moaning about current queue's against those who will leave and then those who leave due to their server being dead.
Most losses probably with the last scenario seeing as there have been reports of 17k queue's and no-one seems to be a hurry to leave even when threatening law suits, to leave etc
They posted on their website that they don't have enough servers for the load. They admitted to underestimating how many people joined the game. The link is on the first page of this thread. Seriously, I have seen few people with the tolerance for be perpetually wrong that you have.
You sir miss the point. It is about a desire to have a hobby I enjoy to have some accountability so companies don't consistently screw over their patrons because people consistently shrug it off. Fraud most often isn't about a singular payment. The enforcement is about creating accountability so there is protection for the consumer. You view of "it's $15" is myopic and why gamers have no consumer protections.
Airlines are required to give refunds if they can't reschedule you within 24 hours. The problem isn't the selling of the accounts. They break the law with their no refund policy. They sold a product they can't deliver.
Patrons don't have to have immediate access but there does need to be reasonable accessibility. I don't think any reasonable person would claim this is reasonable. Plus they actually admitted that they don't have the capacity for the sales they have taken.
tbh, I think it is in all of our interests if one of the big AA developers take a hard public hit. For years we have seen unfinished, unpolished products go retail before they are ready to be played, or in the case of AA before the infrastructure is prepared for the amount of sold products. - Unless we want this to continue unabated we, as consumers, need to come to our senses. We should start regarding games as products with consumer protection as much as the person who purchases a leather football does. If the product is broken, or in some fashion is unable to be used as intended, then we should hold them accountable for that.
I think a combination of youthfull and naive consumers, coupled with a vague sense of how a digital product is still a product, has kept this situation on track for a really low expectation of quality on the consumers end. Something I think the developers and distributors are perfectly aware of and are exploiting to the max.
Im not saying you should do what the OP suggests though. I think you should stop prepurchasing games at exuberant prices. I dont think you are doing yourselves or anyone else any favors with it.
You are assuming (wrongly) that allowing people to play the game for free somehow means they are resolved from providing the people who have payed access to the playing in a reasonable time frame. They do not have to allow the free players access or can cap them so that the people who paid can play. Whether the server capacity is due to free player or paid is inconsequential, the result is that patron players are in 5+ quenes to play the game.
IF that were the case then why were there any queues during pre launch (where no f2p were present)? No matter how you would like to spin it, they screwed up and if someone cant play because the queue is >2h then that is their fault. If I only have 2-3 hours an evening of game time and I have to spend them in queue then the game is unplayable because I spend those 2-3h in the queue. Therefore if I pay them for 1 month of access to the server during which I cant access them it is, in my opinion, fraud or at least a very misleading statement because the 1 month access means I can access it during said month whenever I want to given previous MMO experiences.
@op thx for link. we will try to get compensation for missing LP (read earlier post for understanding the "we").
Im sorry but i still dont understand where Trion violate a civil law.
And in Texas a sherif interfear with this situations, really?