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Tempers Flare Over Archeage Queues as CEO Jokes About Player Rage
The CEO commented on the player rage on his Facebook account.
The Facebook Post
This isn’t that big of a deal, but was a big no no.
CEO, Scott Hartsman, was joking about this player’s hate in relation to the Archeage queues today on his Facebook status which was posted to reddit. As you can see the comments are over the top and horrendous:
Now, again, it was funny, the player was certainly over the top and in need of psychiatric assistance, and I can see Mr. Hartsman was making light of it, but I don’t think you should ever downplay the anger of the community in a situation like this. All this does is make it look like you find their plight funny. This person might be saying some very horrible things, but they are a paying customer, and if we are to go by the Archeage forums, this is very far removed from an isolated case. Surely Mr. Hartsman knows better, as he is a pro who’s been at this for many, many years.
While this goes down in the record books for bad launches, we wish Trion Worlds the best, as Archeage really is a stellar game. We are sure they will straighten things out in good order.
And, yes, Scott, it was funny, but too soon. Too soon.
See article here: http://www.galactic-squid.com/2014/09/19/tempers-flare-archeage-queues-ceo-jokes-player-rage/5577
What do you guys think? Improper of him to comment too soon?
Comments
While those people probably deserved his response from other person, it seems unprofessional as a CEO of a company with public relation problems. Instead of spending time attacking haters, maybe he should be using his time to keep his paying customers better informed. Its been like pulling teeth getting info out of Trion ever since they announced their publishing deal over a year ago.
As much as I like AA, I think Trion needs a wake up call from the playerbase. The calls for refunds might just be the beginning. At rate Trion is going, I wouldn't be surprised if we see a class action lawsuit in EU based on EU consumer protection laws.
Scott Hartsmann points out childish overreaction and the response is, typically, childish overreaction.
"Scott Hartsmann said we overreact to things? I hope he gets fired and thrown in jail!"
I would think he should have just ignored it, but those comments were so crazy, I don't think he did anything wrong.
They shouldn't blank out the names of people who post idiotic rage drivel like that. They deserve to be named and shamed.
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Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
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"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
Its Hartsman, he was called the Steve Ballmer of the video game world years ago...this isn't new.
He is the reason why I am dead set against Glyph or ever using it. I don't care what Trion makes, it will never be installed on my system. This man is terrible, his ideas are just as bad and I wont feed that company a penny of mine because of him. Those of us that have been hyping AA since its Korean release, and then trying to get XL games to reverse their changes to the crafting/LP system gave ample warning to the community and to Trion to get on XLs backs before its too late. We got no support...and now look what you have.
Enjoy AA while you can, what happened in Russia and whats happening in Japan will happen here as well, the game will lose players quickly because its heart and soul has been crippled. Oh and 8 servers for an American launch?!? hahaha, Trion is run by amateurs with no grasp of the very market that pressured them into actually bringing the game over.
"People who tell you youre awesome are useless. No, dangerous.
They are worse than useless because you want to believe them. They will defend you against critiques that are valid. They will seduce you into believing you are done learning, or into thinking that your work is better than it actually is." ~Raph Koster
http://www.raphkoster.com/2013/10/14/on-getting-criticism/
I am failing to see the issue here. He posted something to his facebook friends which was not intended for public view. If this is the worst he has said as a CEO about his customers, he is better than 99.99% of the other CEOs out there.
-Atziluth-
- Never underestimate the predictability of stupidity.
It has certainly been pulled out of context, but he should have know better.
I run a small company and when things go wrong (doesn't matter where you work things will go wrong form time to time) when things go wrong I don't even joke verbally, internally. You never know what someone might find funny and post on social media these days. Even it if was not intended to crate harm it can. I am hyper paranoid about stuff like that.
He is in a visible and tech related field. Unfortunately he should have know better.
Too late now...
Normally I would be the first person to say "no" you don't make fun of players or belittle them or insult or embarrass them as it's unprofessional.
However, what he said was not really making fun of the players or that they were angry. He was pointing out that sometimes that anger manifests itself in a way that is so over the top and full of vitriol that all one can do is laugh in those instances.
Godfred's Tomb Trailer: https://youtu.be/-nsXGddj_4w
Original Skyrim: https://www.nexusmods.com/skyrim/mods/109547
Serph toze kindly has started a walk-through. https://youtu.be/UIelCK-lldo
lol, love it, spot on.
Godfred's Tomb Trailer: https://youtu.be/-nsXGddj_4w
Original Skyrim: https://www.nexusmods.com/skyrim/mods/109547
Serph toze kindly has started a walk-through. https://youtu.be/UIelCK-lldo
[mod edit] I don't give two f***s if that donkey is a paying customer. He was over the line. I would have banned him, but that is just me I guess.
And the response from the Trion guy, so what? I don't see him blowing off customers or whatever it is they are crying about.
Sure, they should have thought out this mess before hand but that doesn't give anyone the right to attack someone in that way. But this is the internet and I totally do not expect anyone to understand this.
That Guild Wars 2 login screen knocked up my wife. Must be the second coming!
You need to remember that these are the same people that wanted Smedley's house to burn down and even worse, all because of a video game...
That Guild Wars 2 login screen knocked up my wife. Must be the second coming!
Looking forward to: Crowfall / Lost Ark / Black Desert Mobile
I titled the exact topic from the linked article.
Because he's a human being, not a robot.He doesn't work 24 hours a day.
Definately should have ignored it.
While some gamers are obviously in need of medication, it's not a good idea to release a product that is in absolute shambles and then make fun of the people yelling about it... especially when so many paid good money.
Is a man not entitled to the herp of his derp?
Remember, I live in a world where juggalos and yugioh players are real things.