1. McDonald's coffee is served very hot 2. Never run with scissors 3. Fire is hot, so be careful when using lighters
Look, a simple oversight occurred, unfortunate but not a deliberate attempt to lie or defraud customers
I hope they quickly and willingly refund those people who are over dramatizing the situation, their value as a customer and community member is suspect.
Don't be facetious.
Games bought before launch day have always been known as "Pre-Orders". So if you're going to suddenly re-invent the concept of "Pre-Orders", then you better make damn sure that it's CLEARLY indicated at point of sale.
If it was a "little mistake", Daum would have acknowledged it by now. It wasn't. It was a deliberate decision to keep selling before launch.
I can't recall ever having seen this done before by anyone. Usually, if pre-orders are shut down, the sales only resume on launch day.
When I bought the Explorer package it was advertised as having access to the game today. There was no indication of any requirement to read any forums or Twitter, etc. Having accepted my payment this company has changed the conditions as advertised at time of sale and purchase. Regardless of whether this was human error or not, the company has vicarious liability for what appears to be false advertising of the product.
In addition, it is unfortunate publicity for this new version of the game, which is now going to be dominated by reviews of its dubious business practises and alludes to future possible conduct and, comparison with other titles such as Archage and companies such as Trion.
As this day progresses, without action being taken to rectify this, I imagine this being an issue for an increasing number of people.
1. McDonald's coffee is served very hot 2. Never run with scissors 3. Fire is hot, so be careful when using lighters
Look, a simple oversight occurred, unfortunate but not a deliberate attempt to lie or defraud customers
I hope they quickly and willingly refund those people who are over dramatizing the situation, their value as a customer and community member is suspect.
Oh give me a break! this isn't even related to the gaming industry nor are they disclaimers, they are warnings to tell people to be careful! which yes then makes it not their responsibility should people overlook it but thats all it really has to do with disclaiming. Since you are comparing it to this then I say your logic is that people shouldn't be refunded because they clearly overlooked a warning! therefor it is not the company's liability to pay refund them! it was not mislead. Your statement contradicts itself and doesn't make alot of sense in either way. Unless of course there is some sarcasm in there, but it was pretty poor imo.
Yeah, I heard about that one and imo that part was pretty retarded but the debate here is getting a refund because people feel they were some how mislead about early access when they weren't! Even you yourself pointed out that it was clearly stated on the site.
Honestly if you ask me they should refund people if they are not happy with their purchase no matter the reason, that's just common sense.
1. McDonald's coffee is served very hot 2. Never run with scissors 3. Fire is hot, so be careful when using lighters
Look, a simple oversight occurred, unfortunate but not a deliberate attempt to lie or defraud customers
I hope they quickly and willingly refund those people who are over dramatizing the situation, their value as a customer and community member is suspect.
Oh give me a break! this isn't even related to the gaming industry nor are they disclaimers, they are warnings to tell people to be careful! which yes then makes it not their responsibility should people overlook it but thats all it really has to do with disclaiming. Since you are comparing it to this then I say your logic is that people shouldn't be refunded because they clearly overlooked a warning! therefor it is not the company's liability to pay refund them! it was not mislead. Your statement contradicts itself and doesn't make alot of sense in either way. Unless of course there is some sarcasm in there, but it was pretty poor imo.
Yeah, I heard about that one and imo that part was pretty retarded but the debate here is getting a refund because people feel they were some how mislead about early access when they weren't! Even you yourself pointed out that it was clearly stated on the site.
Honestly if you ask me they should refund people if they are not happy with their purchase no matter the reason, that's just common sense.
In a way I'm inclined to agree but people who act like they got some sort of right over something that was clearly written before hand that they should have read is ridiculous! So that viewpoint is debatable and now you're just going back on what you said, starting to wonder what your motive is here.
When I bought the Explorer package it was
advertised as having access to the game today. There was no indication
of any requirement to read any forums or Twitter, etc. Having accepted
my payment this company has changed the conditions as advertised at time
of sale and purchase. Regardless of whether this was human error or
not, the company has vicarious liability for what appears to be false
advertising of the product.
In addition, it is unfortunate
publicity for this new version of the game, which is now going to be
dominated by reviews of its dubious business practises and alludes to
future possible conduct and, comparison with other titles such as
Archage and companies such as Trion.
As this day
progresses, without action being taken to rectify this, I imagine this
being an issue for an increasing number of people.
You're wrong, it was clearly stated before the 26th and was removed after the 26th with statement at the bottom of each package that it no longer offered early access. There was no mistake or error made except that of the buyer who clearly overlooked it.
A smart Publisher would have used a different name for the normal sale packages, just saying^^ I knew this would happen the moment i saw they didn't change the names of them, cause ppl never read or do any research they just blindly mash buy.
Yet its like going to mcdonalds and ordering a big mac meal and they hand you a bunch of French fries. Then they say didn't you read we changed big macs to French fries. It says it right there on the board. Common sense you don't change the meaning of a well versed package. Its the publishers fault not the players for not reading every little detail of every purchase.
A smart Publisher would have used a different name for the normal sale packages, just saying^^ I knew this would happen the moment i saw they didn't change the names of them, cause ppl never read or do any research they just blindly mash buy.
Yet its like going to mcdonalds and ordering a big mac meal and they hand you a bunch of French fries. Then they say didn't you read we changed big macs to French fries. It says it right there on the board. Common sense you don't change the meaning of a well versed package. Its the publishers fault not the players for not reading every little detail of every purchase.
You can't claim on this if it clearly states "preorder before 26th and gain early access" which it did! [mod edit] Don't get me wrong, I don't agree with half the stuff this company has done and yes it can be a problem when they only change descriptions and advertisements rather than the package name itself but it still had it clearly stated that you had to preorder before 26th for early access!
It is really silly of them to sell 'launch packages' during the pre-order/headstart phase and have no good system in place to give them access during the early phase they purchased the game. Which is the real problem here... the system for this and giving out pre-order items is just plain bad.
A decent place wouldn't have sold launch day access only copies until they were actually playable and if they we're to sell them, they would give them early access for purchasing early like everyone else.
A decent place wouldn't have sold launch day access only copies until they were actually playable and if they we're to sell them, they would give them early access for purchasing early like everyone else.
No? pretty sure Arenanet did something like this for Guild Wars 2. I recall preordering and not having early access as I did not purchase the copy that was eligible for it, but I still bought my copy before launch day, many companies do this! Ok, so Daum used the same package and removed a feature after a set date, so what?! They told everyone they were going to do this! If a buyer overlooked that fact then its their own fault! It was clearly advertised to gain early access you must preorder before 26th, am I the only one who read this??
Why would anyone pre-order a NEW mmo in 2016 is beyond me.
Which also happens to be made by a very shady gaming company.
But what I truly don't understand is, why would anyone pre-order Black Desert, when it's clear they'll go F2P in a couple of months, half year at best. They just can't rely on box sales and cash shop.
I didn't read the faq or the website news or any of their social media - I read up on the game on forums to get an unbiased view. I went on their website yesterday and clicked on the order game button to see three options. The explorer pack looked good as it said Explorer early start was today. But it appears to have special conditions attached to it that I didn't see anywhere throughout the order process. If you order a game before the official launch, it's a pre-order in anyone else's book because it's before launch. So everything pointed to me being able to play.
If so many people fail an exam question or test, they look at how it was worded or presented and conclude that it must have been misleading.
The company may not have intended this consequence, but given that so many people are now where I am, the right thing to do is open up the access, now, so that those who paid for the Explorers pack get the same as everyone else who paid exactly the same for it. Any less will cause them serious reputational so damage because all the backtracking they are doing in deleting tweets and changing their website already looks like an admission of guilt that they could have handled it better.
I didn't read the faq or the website news or any of their social media - I read up on the game on forums to get an unbiased view. I went on their website yesterday and clicked on the order game button to see three options. The explorer pack looked good as it said Explorer early start was today. But it appears to have special conditions attached to it that I didn't see anywhere throughout the order process. If you order a game before the official launch, it's a pre-order in anyone else's book because it's before launch. So everything pointed to me being able to play.
If so many people fail an exam question or test, they look at how it was worded or presented and conclude that it must have been misleading.
The company may not have intended this consequence, but given that so many people are now where I am, the right thing to do is open up the access, now, so that those who paid for the Explorers pack get the same as everyone else who paid exactly the same for it. Any less will cause them serious reputational so damage because all the backtracking they are doing in deleting tweets and changing their website already looks like an admission of guilt that they could have handled it better.
OMG dude no it didn't, they changed it right after the 26th and its been that way ever since. There was NOTHING stating that you got early access if you preordered before launch after this date had passed and there are now only two packages both which state the following:
With this game package you'll have access starting from the 3rd of
March, the official release date. You will not be able to access the
Head Start phase with this package.
Pre-order has ended. Those of you who have purchased the package
after Feb. 26th at 11:00 UTC do not have a head start access to the
game
I don't even get where you got 3 options from as Conqueror was removed last week prior to the 26th warning.
Ya know its bad enough when we got companies clearly robbing us blind but when we got a community that isn't bright enough to read adverts and packages fully I honestly find it hard to empathize with those people.
I didn't read the faq or the website news or any of their social media - I read up on the game on forums to get an unbiased view. I went on their website yesterday and clicked on the order game button to see three options. The explorer pack looked good as it said Explorer early start was today. But it appears to have special conditions attached to it that I didn't see anywhere throughout the order process. If you order a game before the official launch, it's a pre-order in anyone else's book because it's before launch. So everything pointed to me being able to play.
If so many people fail an exam question or test, they look at how it was worded or presented and conclude that it must have been misleading.
The company may not have intended this consequence, but given that so many people are now where I am, the right thing to do is open up the access, now, so that those who paid for the Explorers pack get the same as everyone else who paid exactly the same for it. Any less will cause them serious reputational so damage because all the backtracking they are doing in deleting tweets and changing their website already looks like an admission of guilt that they could have handled it better.
OMG dude no it didn't, they changed it right after the 26th and its been that way ever since. There was NOTHING stating that you got early access if you preordered before launch after this date had passed and there are now only two packages both which state the following:
With this game package you'll have access starting from the 3rd of
March, the official release date. You will not be able to access the
Head Start phase with this package.
Pre-order has ended. Those of you who have purchased the package
after Feb. 26th at 11:00 UTC do not have a head start access to the
game
I don't even get where you got 3 options from as Conqueror was removed last week prior to the 26th warning.
Ya know its bad enough when we got companies clearly robbing us blind but when we got a community that isn't bright enough to read adverts and packages fully I honestly find it hard to empathize with those people.
Without responding to all your points, because my situation is what it is, what makes people like you clearly get off on the misfortunes of others. You are hell bent on proving your point - do you work for the company? If I saw someone's misfortune, I wouldn't put so much time and effort into proving them wrong, making it their fault and running them and others like them into the ground. Whatever floats your boat I guess.
Why would anyone pre-order a NEW mmo in 2016 is beyond me.
Which also happens to be made by a very shady gaming company.
But what I truly don't understand is, why would anyone pre-order Black Desert, when it's clear they'll go F2P in a couple of months, half year at best. They just can't rely on box sales and cash shop.
Well there is not much else to play if you want a new mmo with some sandbox features so why wait at least half a year just to save 30 bucks...
With this game package you'll have access starting from the 3rd of March, the official release date. You will not be able to access the Head Start phase with this package.
Pre-order has ended. Those of you who have purchased the package after Feb. 26th at 11:00 UTC do not have a head start access to the game.
That's at the bottom of the buy page
When the pre orders went down they even changed the big red ribbion from pre - order to order now
It even says next to the buy button, access 3rd march
Also which is STILL on the news page under key dates and has been there since the 16th
Bought the Explorers pack which advertised a pre-start of 0800 today (UTC time), which has passed. Can't get in and apparently, from the forums, although the Explorer pack start time is today, it only applies if you bought the explorer pack by 26th Feb. So, you can have an explorer pack costing 49.99 and not get access to the Explorer early start time.
There's about 100 people on the official forums complaining about the shoddy treatment, and the list is growing. My faith in the company is now already broken. This particular nuance was not made clear through the purchase process i.e. buy explorer pack and explore pack start time is today, but not for everyone it seems.
Non sense, It was clear, if you didn't preorder you where NOT getting in until release, everyone knows this...Well maybe not you.... sigh.. Another person who can't read and then complains since he didn't order soon enough, its your own fault the preorder was there for awhile so get real!! Its your own fault!! So stop saying a company is committing fraud, it makes you look stupid.
I will agree that most will not dig into patch notes etc to see whether it is safe to purchase and it is convenient that it was not until this morning that they decided to put it on the front page that the two packs remaining do not come with early access. But given my experience I usually do dig a little for my own sanity because you often have to atleast a little to find the fine print. That said it is a pretty big opportunity they are missing IMO to lock out people who would like to pre-order now, but that again is the minority and not the majority. I am kinda glad they did it this way because now i can't blow 100 bucks lmao and will likely settle for the 30 dollar bundle lol.
I'll be honest, this seems a relatively minor thing. They stated the rules early, but not clearly. Note for future 'let's be more clear'. The end. If this is a great portent of the game, then move on. Cauz this is small.
Patently untrue. I bought the game yesterday, and I bought it through the pre-order page URL.
The new order page went up this morning.
Because you bought the game yesterday does not make it untrue that the page was up on Friday...
What likely happened is that as soon as pre-order period ended, this very page was brought up - I have seen it on Friday. Then, later on weekend or monday, when regular packages were ready for distribution, they opened the page for processing new orders - and you bought the game.
Fairly logical and in line with what people are posting here.
The only problem is that some people can't read what they are spending money on...
Well they are either going to have to refund all those people or let them play early. One decision they lose money the other they make money. Its not a hard decision.
Since everyone has at least downloaded the client they can't refund.
You can actually do both, start the client and download it. You just can't click the box that says you are "requesting access and withdrawing the right to your 14 day refund" ( which you have to physically click or it won't let you launch it) and click the play button so....
Well they are either going to have to refund all those people or let them play early. One decision they lose money the other they make money. Its not a hard decision.
Comments
Games bought before launch day have always been known as "Pre-Orders". So if you're going to suddenly re-invent the concept of "Pre-Orders", then you better make damn sure that it's CLEARLY indicated at point of sale.
If it was a "little mistake", Daum would have acknowledged it by now. It wasn't. It was a deliberate decision to keep selling before launch.
I can't recall ever having seen this done before by anyone. Usually, if pre-orders are shut down, the sales only resume on launch day.
When I bought the Explorer package it was advertised as having access to the game today. There was no indication of any requirement to read any forums or Twitter, etc. Having accepted my payment this company has changed the conditions as advertised at time of sale and purchase. Regardless of whether this was human error or not, the company has vicarious liability for what appears to be false advertising of the product.
In addition, it is unfortunate publicity for this new version of the game, which is now going to be dominated by reviews of its dubious business practises and alludes to future possible conduct and, comparison with other titles such as Archage and companies such as Trion.
As this day progresses, without action being taken to rectify this, I imagine this being an issue for an increasing number of people.
You're wrong, it was clearly stated before the 26th and was removed after the 26th with statement at the bottom of each package that it no longer offered early access. There was no mistake or error made except that of the buyer who clearly overlooked it.
A decent place wouldn't have sold launch day access only copies until they were actually playable and if they we're to sell them, they would give them early access for purchasing early like everyone else.
Which also happens to be made by a very shady gaming company.
But what I truly don't understand is, why would anyone pre-order Black Desert, when it's clear they'll go F2P in a couple of months, half year at best. They just can't rely on box sales and cash shop.
If so many people fail an exam question or test, they look at how it was worded or presented and conclude that it must have been misleading.
The company may not have intended this consequence, but given that so many people are now where I am, the right thing to do is open up the access, now, so that those who paid for the Explorers pack get the same as everyone else who paid exactly the same for it. Any less will cause them serious reputational so damage because all the backtracking they are doing in deleting tweets and changing their website already looks like an admission of guilt that they could have handled it better.
I don't even get where you got 3 options from as Conqueror was removed last week prior to the 26th warning.
Ya know its bad enough when we got companies clearly robbing us blind but when we got a community that isn't bright enough to read adverts and packages fully I honestly find it hard to empathize with those people.
Without responding to all your points, because my situation is what it is, what makes people like you clearly get off on the misfortunes of others. You are hell bent on proving your point - do you work for the company? If I saw someone's misfortune, I wouldn't put so much time and effort into proving them wrong, making it their fault and running them and others like them into the ground. Whatever floats your boat I guess.
- With this game package you'll have access starting from the 3rd of March, the official release date. You will not be able to access the Head Start phase with this package.
- Pre-order has ended. Those of you who have purchased the package after Feb. 26th at 11:00 UTC do not have a head start access to the game.
That's at the bottom of the buy pageWhen the pre orders went down they even changed the big red ribbion from pre - order to order now
It even says next to the buy button, access 3rd march
Also which is STILL on the news page under key dates and has been there since the 16th
26.02 | 08:00 UTC
• Pre-Order will be closed
27.02 | 08:00 UTC
• Name Reservation will be closed
That said it is a pretty big opportunity they are missing IMO to lock out people who would like to pre-order now, but that again is the minority and not the majority. I am kinda glad they did it this way because now i can't blow 100 bucks lmao and will likely settle for the 30 dollar bundle lol.
The new order page went up this morning.
I self identify as a monkey.
What likely happened is that as soon as pre-order period ended, this very page was brought up - I have seen it on Friday. Then, later on weekend or monday, when regular packages were ready for distribution, they opened the page for processing new orders - and you bought the game.
Fairly logical and in line with what people are posting here.
The only problem is that some people can't read what they are spending money on...