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CM Response to Player Ignites Discussion on Professionalism - World of Warcraft - MMORPG.com

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  • AnirethAnireth Member UncommonPosts: 940
    While i don't think the CMs answer was out of line per se, from what i can tell the question of the player wasn't answered, be it by the CM or anyone here. What is there to do? (Don't answer, i don't play WoW)

    If the 25% is "doing all dungeons at least once" and "have a max level character" and so, and the other 75% are achievements for doing the dungeon on generic harder difficulties (like Diablo does, especially with Torment) or defeating x enemies, then that player already did all actual content.

    Some people may like maxing out all characters, or being able to do a raid in their sleep, but not everyone, and thats not real content as in, someone actually had to create it.

    If generic difficulties consist of mobs that have simply 10% higher stats with every level of difficulty, it's easy to automatically generate an infinite amount of difficulty levels. And one you got an achievement system including achievements for killing 1, 10 and 100 of each monster, it's easy to come up with an infinite amount of more achievements, simply add a zero each time.

    A lot depends on what else there is to do - and that was the OPs question. Simply pointing at the % in the armory (and on top of that looking at the wrong stats) is not really helpful.

    Maybe saying "you didn't do dungeon xyz, you haven't played class abc, maybe try PVP" or whatever there actually is to do would have been better.

    I'll wait to the day's end when the moon is high
    And then I'll rise with the tide with a lust for life, I'll
    Amass an army, and we'll harness a horde
    And then we'll limp across the land until we stand at the shore

  • pantaropantaro Member RarePosts: 515

    Samhael said:

    Gotta love a Blizzard dev who doesn't see his team as professional.



    i'm glad i'm not the only one who noticed that,i wouldnt even show up to a job if i didnt take some pride in what i did for a living.
  • ConstantineMerusConstantineMerus Member EpicPosts: 3,338
    Nyctelios said:
    Nyctelios said:

    DMKano said:

    Umm yeah.

    So much hoopla over nothing, this is what happens when people lose perspective over greater things that really matter in life.

    This entire thing is the definition of a first world problem





    Yep. Meanwhile people are getting fucked in all the wrong places and someone doesn't feel pretty as he should today because of "armory shaming". UN will be there soon mate, just don't give up yet. ^^
    For cry out loud, what's the name of this site?! Do you expect us to discuss the starvation in Venezuela or the Political Crisis in my country?
    I bet there's tons of other stuff between "Armory Shaming Issue" and "starvation in Venezuela" that you can discuss on a gaming site. 
    So go on those discussions and leave this one for the people that wish to discuss the subject?
    I am discussing this subject. I am against the hoopla as @DMKano said it best, of this dude with his issue, and I don't cater to the whole "armory shaming issue". I either have to agree with you or GTFO? 
    Constantine, The Console Poster

    • "One of the most difficult tasks men can perform, however much others may despise it, is the invention of good games and it cannot be done by men out of touch with their instinctive selves." - Carl Jung
  • AriesTigerAriesTiger Member UncommonPosts: 444
    This world hasn't begun to fk the snowflakes. I just shrug off all their complaints and whines. This whole thing is nothing but a whine tbh so the entire thing can be discredited.
  • Geddon95405Geddon95405 Member UncommonPosts: 111
    achievements aren't content

    achievements are about getting you to repeat the content. CM citing achievements completed is more an inability to understand that repeating stuff in an MMO gets really boring really fast.

    guy actually saw almost everything Legion had to offer already, aside from a couple bosses in the new raid
    [Deleted User]MadFrenchie

    Crush your enemies, see them driven before you, and hear the lamentations of their women...

  • SovrathSovrath Member LegendaryPosts: 32,780
     I agree with BizkitNL's response above, in that too many people get offended too easily..

      into a locked room for a two-hour discussion or brawl and see how it turns out..
    I don't think it's about being offended too easily. I think it's about expecting professional customer service.

    Not having will eventually make such interactions escalate and pretty much just promotes and antagonist environment.

    It also just adds to the whole negative "little boy/girl" culture that video games seem to have.
    [Deleted User]
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  • ConstantineMerusConstantineMerus Member EpicPosts: 3,338
    Sovrath said:
     I agree with BizkitNL's response above, in that too many people get offended too easily..

      into a locked room for a two-hour discussion or brawl and see how it turns out..
    I don't think it's about being offended too easily. I think it's about expecting professional customer service.

    Not having will eventually make such interactions escalate and pretty much just promotes and antagonist environment.

    It also just adds to the whole negative "little boy/girl" culture that video games seem to have.
    Isn't he the community manager? That's different from customer service. I expect total different things from those two. In no way, I want my community manager to stick to the same principle as my customer service. 

    I am not getting into what are my principles regarding my own business and compare it to this situation or Blizzard's. Just suggesting those two are different. 
    Constantine, The Console Poster

    • "One of the most difficult tasks men can perform, however much others may despise it, is the invention of good games and it cannot be done by men out of touch with their instinctive selves." - Carl Jung
  • SovrathSovrath Member LegendaryPosts: 32,780
    edited May 2017
    Sovrath said:
     I agree with BizkitNL's response above, in that too many people get offended too easily..

      into a locked room for a two-hour discussion or brawl and see how it turns out..
    I don't think it's about being offended too easily. I think it's about expecting professional customer service.

    Not having will eventually make such interactions escalate and pretty much just promotes and antagonist environment.

    It also just adds to the whole negative "little boy/girl" culture that video games seem to have.
    Isn't he the community manager? That's different from customer service. I expect total different things from those two. In no way, I want my community manager to stick to the same principle as my customer service. 

    I am not getting into what are my principles regarding my own business and compare it to this situation or Blizzard's. Just suggesting those two are different. 
    Well, it's not.

    The community manager must know and practice customer service skills.

    In my company we have sales people who practice "customer service skills" as well as a Customer experience manager who practices customer service skills.

    I'm not in Customer service I'm attached to H.R. and Facilities/logistics and I practice customer services kills all the time.

    Our company prides ourselves on customer service and every employee must practice customer service skills when interacting with any customer.

    You see that's the problem, this makes video game companies seem like kiddie companies (and you know what? maybe they are, maybe that's all we can expect)  where they have no clue how to be a big boy.

    There's actually a book that talks about this exact idea:

    It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

    Henry Ford

    I think it's Amazon where, when they have meetings, they leave one empty seat to represent the customer. It's something that we like to take into account as well.


    [Deleted User][Deleted User]KalebGrayson
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  • IselinIselin Member LegendaryPosts: 18,719
    Sovrath said:
     I agree with BizkitNL's response above, in that too many people get offended too easily..

      into a locked room for a two-hour discussion or brawl and see how it turns out..
    I don't think it's about being offended too easily. I think it's about expecting professional customer service.

    Not having will eventually make such interactions escalate and pretty much just promotes and antagonist environment.

    It also just adds to the whole negative "little boy/girl" culture that video games seem to have.
    Isn't he the community manager? That's different from customer service. I expect total different things from those two. In no way, I want my community manager to stick to the same principle as my customer service. 

    I am not getting into what are my principles regarding my own business and compare it to this situation or Blizzard's. Just suggesting those two are different. 
    Am I the only one who thinks that a community manager should be even better than a customer service rep at interacting with the players?
    Sovrath[Deleted User]laserit[Deleted User][Deleted User]
    "Social media gives legions of idiots the right to speak when they once only spoke at a bar after a glass of wine, without harming the community ... but now they have the same right to speak as a Nobel Prize winner. It's the invasion of the idiots”

    ― Umberto Eco

    “Microtransactions? In a single player role-playing game? Are you nuts?” 
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  • SovrathSovrath Member LegendaryPosts: 32,780
    Iselin said:
    Sovrath said:
     I agree with BizkitNL's response above, in that too many people get offended too easily..

      into a locked room for a two-hour discussion or brawl and see how it turns out..
    I don't think it's about being offended too easily. I think it's about expecting professional customer service.

    Not having will eventually make such interactions escalate and pretty much just promotes and antagonist environment.

    It also just adds to the whole negative "little boy/girl" culture that video games seem to have.
    Isn't he the community manager? That's different from customer service. I expect total different things from those two. In no way, I want my community manager to stick to the same principle as my customer service. 

    I am not getting into what are my principles regarding my own business and compare it to this situation or Blizzard's. Just suggesting those two are different. 
    Am I the only one who thinks that a community manager should be even better than a customer service rep at interacting with the players?
    Bingo we have a winner.
    [Deleted User][Deleted User][Deleted User]
    Like Skyrim? Need more content? Try my Skyrim mod "Godfred's Tomb." 

    Godfred's Tomb Trailer: https://youtu.be/-nsXGddj_4w


    Original Skyrim: https://www.nexusmods.com/skyrim/mods/109547

    Try the "Special Edition." 'Cause it's "Special." https://www.nexusmods.com/skyrimspecialedition/mods/64878/?tab=description

    Serph toze kindly has started a walk-through. https://youtu.be/UIelCK-lldo 
  • KyleranKyleran Member LegendaryPosts: 43,975
    Sovrath said:
    Iselin said:
    Sovrath said:
     I agree with BizkitNL's response above, in that too many people get offended too easily..

      into a locked room for a two-hour discussion or brawl and see how it turns out..
    I don't think it's about being offended too easily. I think it's about expecting professional customer service.

    Not having will eventually make such interactions escalate and pretty much just promotes and antagonist environment.

    It also just adds to the whole negative "little boy/girl" culture that video games seem to have.
    Isn't he the community manager? That's different from customer service. I expect total different things from those two. In no way, I want my community manager to stick to the same principle as my customer service. 

    I am not getting into what are my principles regarding my own business and compare it to this situation or Blizzard's. Just suggesting those two are different. 
    Am I the only one who thinks that a community manager should be even better than a customer service rep at interacting with the players?
    Bingo we have a winner.
    Not sure you saw the "CSM's reply, I'm not sure they are even paid employees, looks like they might be player volunteers with privileges.

    Our team is not part of Customer Service, and we don't necessarily adhere to the same levels of 'professionalism' that they may in their day-to-day, and, even when we do, it's very much relaxed as it is in most of the industry. Not trying to put down our Customer Service compatriots in any way, they do a stellar job, I just think its important to note that our teams goals are different. My goal here is first and foremost engagement and community-building, and I'm given free rein to do that as I see fit (albeit to my own pleasure and detriment). I appreciate everyone here who talks about their time in CS roles, I've had some experience in them myself, and I understand the difference of the role vs the audience in both capacities.

    An interesting note, but I don't see our team as 'professional', in the sense that we uphold ourselves to some golden, glorious, corporate standard. I consider us 'experts' in our crafts, but nothing more than players who sit at the developer's table who have been given blue text and sometime receive emails with information that you may not see.
    Read more at http://www.mmorpg.com/world-of-warcraft/news/cm-response-to-player-ignites-discussion-on-professionalism-1000044359#B1jzwDLiZCZXxLss.99

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  • waynejr2waynejr2 Member EpicPosts: 7,771
    SBFord said:
    Playing the devil's advocate, and if you take a look at other responses in general to the AK acquisition method, Mythic raiders are saying the same thing. It seems odd, IMO, to have argued back with someone's single line post over those with much more substantive posts and more experience in Legion.

    I don't disagree with what he said, but how it was said. 

    Ok, I am playing the Devil's Advocate now.  First of all, give me your souls.  Secondly, gamers, especially in wow, complain too much.  If this sounds like I am telling not to have an opinion I am not.  But perhaps they shouldn't say it.
    http://www.youhaventlived.com/qblog/2010/QBlog190810A.html  

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  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,586
    I'd just like to say that this is the type of headline I would use in one of my posts.  Well done!!!
    pantaroKyleran

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  • ForgrimmForgrimm Member EpicPosts: 3,069
    Kyleran said:
    Not sure you saw the "CSM's reply, I'm not sure they are even paid employees, looks like they might be player volunteers with privileges.

    Community Managers with the blue text are paid employees. MVP's with green text are non-paid player volunteers.
    [Deleted User]SBFordMadFrenchie[Deleted User]Kyleran
  • KyleranKyleran Member LegendaryPosts: 43,975
    edited May 2017
    Torval said:
    Kyleran said:

    SBFord said:

    Playing the devil's advocate, and if you take a look at other responses in general to the AK acquisition method, Mythic raiders are saying the same thing. It seems odd, IMO, to have argued back with someone's single line post over those with much more substantive posts and more experience in Legion.

    I don't disagree with what he said, but how it was said. 



    WOW players are too sensitive, on the EVE forums the Devs would have slapped such a comment down and mocked you for it. Then the players would have piled on.

    It's a cruel world and as noted, CSM's are not Customer Support, doesn't sound like they are even employees so you can't expect total professionalism.

    Besides, this is the internet, not a good place for those with thin skins.

    Yes, CCP would have. How's that working for their numbers as they try and attract new players simultaneously mocking them and sending them off to another game? Maybe CCP isn't the best example of how to manage your player base as they continue to hemorrhage revenue and players.
    Still going stronger than almost any game out there that's been around for 14 years except for perhaps WOW and L1.  Generated record revenues this year, despite the declining player base.

    They know how to cater to their core audience, who else came up with their own video titled HTFU...and mean it. (oh, things looked so promising back in those days)








    ConstantineMerus

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  • HeretiqueHeretique Member RarePosts: 1,536
    Majority of people want to be treated like a special snowflake.
    When someone doesn't get treated in that way they are "devalued" and "offended".

    No one can conversate without trying to hurdle over 40-50 filters to hopefully not offend or displease someone else.

    Pretty soon people will be able to sue babies for rape charges coming out of the womb.
    ConstantineMeruswaynejr2
  • IselinIselin Member LegendaryPosts: 18,719
    Heretique said:
    Majority of people want to be treated like a special snowflake.
    When someone doesn't get treated in that way they are "devalued" and "offended".

    No one can conversate without trying to hurdle over 40-50 filters to hopefully not offend or displease someone else.

    Pretty soon people will be able to sue babies for rape charges coming out of the womb.
    You make talking sound dirty.
    MadFrenchie[Deleted User]waynejr2
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  • MadFrenchieMadFrenchie Member LegendaryPosts: 8,505
    edited May 2017
    Kyleran said:
    Not sure you saw the "CSM's reply, I'm not sure they are even paid employees, looks like they might be player volunteers with privileges.

    Our team is not part of Customer Service, and we don't necessarily adhere to the same levels of 'professionalism' that they may in their day-to-day, and, even when we do, it's very much relaxed as it is in most of the industry. Not trying to put down our Customer Service compatriots in any way, they do a stellar job, I just think its important to note that our teams goals are different. My goal here is first and foremost engagement and community-building, and I'm given free rein to do that as I see fit (albeit to my own pleasure and detriment). I appreciate everyone here who talks about their time in CS roles, I've had some experience in them myself, and I understand the difference of the role vs the audience in both capacities.

    An interesting note, but I don't see our team as 'professional', in the sense that we uphold ourselves to some golden, glorious, corporate standard. I consider us 'experts' in our crafts, but nothing more than players who sit at the developer's table who have been given blue text and sometime receive emails with information that you may not see.
    Read more at http://www.mmorpg.com/world-of-warcraft/news/cm-response-to-player-ignites-discussion-on-professionalism-1000044359#B1jzwDLiZCZXxLss.99

    Court of public opinion doesn't distinguish between the two, unfortunately for Blizzard.

    That's like my office telling folks our sales agents aren't "technically" Allstate employees.  Customers will acknowledge and understand this..  They just don't give a damn.

    image
  • SeffaerSeffaer Member UncommonPosts: 5

    Horusra said:








    Horusra said:











    @squishydew @Pappabeardk - Care to enlighten us apart from grinding mythics + for AP and raiding(2-4 hours 3-4 times a week) what's there to do exactly?




    PvP is attrocious so I won't even talk about that crap. I'm interested on what else is there beside that?




    25%... pff that's 100% of the expansion.









    Now someone will throw timewalking, brawlers, the stupid events where you fly with baloons and other similar crap... That's not new content. That's old crap that can at most entertain you for 1-2 hours/week.









    In WoD I could at least play with my alts, but here... If I'm going to spend time on my alt I might as well farm AP on my main, so that I don't lag too much behind the rest and end up in a situation where I'm not being picked for even level 10 mythics +...









    Also I know that a lot of people will say that there is old stuff to be done, but you have to understand that there are a lot of people like me who have done almost all the old stuff.




    I personally have close to 23k achievement points and if I feel like it I can raise them to 25k + in a month, but I don't have the interest anymore.




    I have 319 mounts and within a month they can be close to 340, but again I don't have the interest anymore.




    So please enlighten us what's there to do beside farming old content? Because in the "new content" there are only mythic+ and nothing else.









    People really need to stop white knighting and face the facts. While there might be a bit more to the game at the moment beside mythic+, most people would still choose to do mythic+ over anything else, because the artifact and legendary system is not only flawed, but total crap.
















    Basically you just said you do not like the content the game provides...why are you playing. That is like me saying what is there to do in EVE I hate that crappy PvP and mining. If you want elite raiding then farm AP. If not then you have plenty of time for Alts. You just choose not too. Sounds like you are whining cause there is not "stop point" where basically your character can get no better.









    I'm rather surprised that this is the 2nd response where instead of actually answering my question on what's there to do beside farming AP you just solidified what I just said...





    Also to clarify I log once every 3 days to get the emissary quests done for rep for the paragon bags. And I do 1-2 mythics level 10 + for the chest reward. Other than that I don't play the game. I'm just keeping my hero somewhat relavent in hope in case something changes I would be able to play with my friends(who are doing absolutely the same thing).


    Raiding is good and all, but I rather do other stuff in my evenings.





    Also time for alts? Haha and what am I suppose to do on my alts? Farm AP? Do PvP? I love PvP, but in it's current state... yeah I don't want to talk about it.





    Heck even in WoD there was more to do. People complained about the Garrison, but at least it forced you every now and then to go and farm wood or lay traps etc...


    Here there is nothing beside farming AP and that's the point. It's not that the farming is an issue, rather than that, this is the whole content the game have to offer. This and raiding which at least is one of the best the game has had to offer, but if Blizzard is trying to focus only those few thousand hardcore raiders and ignore the rest like Wildstar did it might be facing a rather grim end.





    Few days ago an outland private server lanched and there are 5-10 hour queues. I'm not sure what other people thoughts are on this, but for me it just shows that people love the game, but they would rather play old expansions than this crap expansion and that's reallly saying a lot of the state of the game.








    The point is you discount the "content" because you do not like it. The content is there you just do not like it. If you do not like the content (special holidays, PvP, collecting transmogs, Pet battles, mount collecting, completing old achieves, leveling alts, RP activities with some guilds, progression locking to complete achieves while relevant with guilds) then maybe the game is not for you and talk with your wallet and leave. To sit there and say there is no content just because you do not like it is ignorance.



    Once again you are just mad that there is no "stop point" for you characters.



    If you are not into Raiding that much then raising Alts is perfectly viable. Face it the game is not for you anymore. Content exists you just do not like the offering.




    Your comment says everything that I wanted to say and more. Thank you and carry on good sir/ma'am.
  • DistopiaDistopia Member EpicPosts: 21,183
    Armor shaming? Really?

     As for picking the low hanging fruit... Of course, you can't blame the person using the example,  when someone makes themselves an easily applied example. There's also no reason to go after well reasoned responses in that manner.

     IMO he was just trying to point out a common irony leveled at these types of games, and it seems to have worked...




    [Deleted User]

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  • ConstantineMerusConstantineMerus Member EpicPosts: 3,338
    Iselin said:
    Sovrath said:
     I agree with BizkitNL's response above, in that too many people get offended too easily..

      into a locked room for a two-hour discussion or brawl and see how it turns out..
    I don't think it's about being offended too easily. I think it's about expecting professional customer service.

    Not having will eventually make such interactions escalate and pretty much just promotes and antagonist environment.

    It also just adds to the whole negative "little boy/girl" culture that video games seem to have.
    Isn't he the community manager? That's different from customer service. I expect total different things from those two. In no way, I want my community manager to stick to the same principle as my customer service. 

    I am not getting into what are my principles regarding my own business and compare it to this situation or Blizzard's. Just suggesting those two are different. 
    Am I the only one who thinks that a community manager should be even better than a customer service rep at interacting with the players?
    What do you mean by better? Better in benefit of whom? A single person or the whole community? 

    Again, I'm not setting Blizzard as an example. But how is this different than any staff here replying to a comment saying something along the line of "remove your tinfoil hat"? I've seen it many a time over the years. Unless you believe calling someone paranoid is better than calling him undergeared. 

    What I mean is, when you are dealing with a community, you would definitely need to have different strategies besides the customer is always right, or anything else, from the customer service. Especially a gaming community. 
    Constantine, The Console Poster

    • "One of the most difficult tasks men can perform, however much others may despise it, is the invention of good games and it cannot be done by men out of touch with their instinctive selves." - Carl Jung
  • ConstantineMerusConstantineMerus Member EpicPosts: 3,338
    Sovrath said:
    Sovrath said:
     I agree with BizkitNL's response above, in that too many people get offended too easily..

      into a locked room for a two-hour discussion or brawl and see how it turns out..
    I don't think it's about being offended too easily. I think it's about expecting professional customer service.

    Not having will eventually make such interactions escalate and pretty much just promotes and antagonist environment.

    It also just adds to the whole negative "little boy/girl" culture that video games seem to have.
    Isn't he the community manager? That's different from customer service. I expect total different things from those two. In no way, I want my community manager to stick to the same principle as my customer service. 

    I am not getting into what are my principles regarding my own business and compare it to this situation or Blizzard's. Just suggesting those two are different. 
    Well, it's not.

    The community manager must know and practice customer service skills.

    In my company we have sales people who practice "customer service skills" as well as a Customer experience manager who practices customer service skills.

    I'm not in Customer service I'm attached to H.R. and Facilities/logistics and I practice customer services kills all the time.

    Our company prides ourselves on customer service and every employee must practice customer service skills when interacting with any customer.

    You see that's the problem, this makes video game companies seem like kiddie companies (and you know what? maybe they are, maybe that's all we can expect)  where they have no clue how to be a big boy.

    There's actually a book that talks about this exact idea:

    It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

    Henry Ford

    I think it's Amazon where, when they have meetings, they leave one empty seat to represent the customer. It's something that we like to take into account as well.


    By your definition, a school headmaster also needs to act like customer service. I say a community manager in a gaming site is more like a principal than a customer service employee.

    Unless your company has an active community on a website, you can't use it as an example. 
    Constantine, The Console Poster

    • "One of the most difficult tasks men can perform, however much others may despise it, is the invention of good games and it cannot be done by men out of touch with their instinctive selves." - Carl Jung
  • TENTINGTENTING Member UncommonPosts: 262
    The secret mount riddles, Pepe and books in Dala and the Dustbunny, that is actually content.

     Friends and I just finished these things so fast I suppose, that I kinda forgot about them again, but it is content and really good content also.

     Just thought Id throw it out there, if people lack these things still, wondering where the content is.
     
     Wish to see more of that kind of content in WoW, it is well made and imaginatively implemented, imo anyway.
  • LackingMMOLackingMMO Member RarePosts: 664
    I read through some of that thread and honestly the response was fine in the heat of that thread. Those people were completely annoying. They complained that he responded to a guy complaining they were sleeping, seriously. How was he suppose to respond? Sometimes the communities can deserve a blunt response, sometimes soft, funny whatever. I think it was the right one in this context.
  • KirzanKirzan Member UncommonPosts: 67
    ...What if the guy's armory was set to an alt? I mean, sure, he could have said that afterwards and I'm sure the guy would have apologised, but he really didn't have to. As much as I like companies taking a human approach, meaning being on the dick side sometimes, rather than the robot, you can't argue that the player has a point. "You didn't raid or do achievements. You have no right to complain about not having anything to do." Which is funny because some of the more interesting designs in Legion are catered for players "like this", that don't raid and are happy with world content.

    I dunno, man... Cool, you're a tough CM. But he's also a paying customer that deserves a friendly response regardless of playtime or what they like to do in the game. Discrediting someone for their personal choice of in-game activity is just dumb. But hey, what are CMs anyway? Internet bums who found a job, for the most part.
    [Deleted User]
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