This is pretty much a documentation of my experience dealing with the support of Kakao Games, GMs for Black Desert Online in NA.
I have an ongoing ticket with them still but the post was becoming too long.
https://community.blackdesertonline.com/index.php?threads/account-wrongfully-banned.150188/Also I saved a screen shot of it here in case they try to remove the post.
https://imgur.com/a/TZGZ7
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