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Guild Wars 2 - Social Media Warfare Takes Down Two Writers at ArenaNet - MMORPG.com

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  • SephirosoSephiroso Member RarePosts: 2,020
    "scream that you have an assault rifle and you're this close to doing some ethnic cleansing"

    I shouldn't have chuckled, but I did.  Not at the idea, but it just seems funny in the context of the paragraph you were writing.

    And I agree: posting to social media is akin to nailing a flyer with your opinion on the board at the community center.
    lol i usually like to reach for extremes like that sometimes when making a point, i feel if you're going to follow a logic, it should follow through from the mild examples to even extreme ones and it's the extreme ones that really prove if the logic follows through.
    MadFrenchie

    image
    Be the Ultimate Ninja! Play Billy Vs. SNAKEMAN today!

  • SBFordSBFord Former Associate EditorMember LegendaryPosts: 33,129
    edited July 2018
    SBFord said:
    I've turned into such a curmudgeon in these last several years that I wish game companies would refrain from using social media at all except for the game's "official account". If they must make announcements on Twitter (and I wish to God they didn't...), things should only come out that way. 

    Individual and "personal" accounts should not be allowed to list the company or game name either for precisely this type of situation.

    Many companies have social media requirements and actively investigate potential hires before employing them. Gaming companies should follow suit.
    You know while I personally despise social media outlets such as Twitter, seeing them mostly as being used for pointless vanity publishing of information no one actually wanted, "Had Cornflakes this morning, LOL" *shrugs*, I really hope that what we learn from this incident is not simply "Ugh, social media bad, grr grr grunt."

    This is is a very black and white example of how not to behave on social media. Its one person damning themselves with their own bad and impulsive behavior. Social media should not be blamed for this one individual's failings, just because it happens to exist.
    Oh I agree. I just think that Twitter's very fast-paced delivery system is a poor platform for any type of game news and that, if they just can't help it, then game news / announcements / discussions about work-related topics should be handled by the official account only. Developers should not be posting about work-related topics in their personal streams. 
    [Deleted User][Deleted User]Ungood


    ¯\_(ツ)_/¯ 


  • WylfWylf Member UncommonPosts: 376
    edited July 2018
    Simply stated good for ArenaNet, she deserved to be fired.
  • frostymugfrostymug Member RarePosts: 645
    Maybe Funcom can hire her to create a story mode in Conan Exiles.

    What could possibly go wrong? 
    PhryTacticalZombeh
  • AeanderAeander Member LegendaryPosts: 8,028
    If someone can't deal with the Guild Wars 2 community, I have to wonder what they are doing in game development at all. With few exceptions other than Warframe, you aren't going to find a more friendly community.
    SephirosorertezDakeruysquare21
  • SephirosoSephiroso Member RarePosts: 2,020
    Aeander said:
    If someone can't deal with the Guild Wars 2 community, I have to wonder what they are doing in game development at all. With few exceptions other than Warframe, you aren't going to find a more friendly community.
    Quoted for truth
    Dakeruysquare21

    image
    Be the Ultimate Ninja! Play Billy Vs. SNAKEMAN today!

  • UngoodUngood Member LegendaryPosts: 7,534
    Aeander said:
    If someone can't deal with the Guild Wars 2 community, I have to wonder what they are doing in game development at all. With few exceptions other than Warframe, you aren't going to find a more friendly community.
    Honestly.. the outside of the game community, is pretty shit. The in game community, (not including the raiders/pvp population) is pretty awesome.
    Egotism is the anesthetic that dullens the pain of stupidity, this is why when I try to beat my head against the stupidity of other people, I only hurt myself.

  • IselinIselin Member LegendaryPosts: 18,719
    A few random thoughts about this...

    • The idea of personal public spaces is laughable... 
    • ... and so is the idea of wanting only selected people to comment on what you write and then posting it using a format that encourages random comments.
    • Inhibitions can be a good thing.
    • When your friend is acting like an asshole in public, defending them also publicly might not be the best idea. A private message telling them to simmer down and let it go is the best thing you can do for them

    Happy belated 4th of July y'all and remember, don't drink and tweet.

    [Deleted User]EponyxDamor[Deleted User]AyinMadFrenchiePhryFlyByKnightTacticalZombehMendelysquare21
    "Social media gives legions of idiots the right to speak when they once only spoke at a bar after a glass of wine, without harming the community ... but now they have the same right to speak as a Nobel Prize winner. It's the invasion of the idiots”

    ― Umberto Eco

    “Microtransactions? In a single player role-playing game? Are you nuts?” 
    ― CD PROJEKT RED

  • lahnmirlahnmir Member LegendaryPosts: 5,050
    Twitter is ideal for factual statements, announcements. But its fast pace and short sentence structure is horrible for emotions and thoughts, any subtlety or context is lost. Then multiply that less then ideal setup with a short fuse and condecending attitude and this is the result.

    Internet is just like real life. You are, and will be held, accountable for what you say and how you behave. Why people would think otherwise is beyond me, arrogance perhaps.

    /Cheers,
    Lahnmir  
    MadFrenchie
    'the only way he could nail it any better is if he used a cross.'

    Kyleran on yours sincerely 


    'But there are many. You can play them entirely solo, and even offline. Also, you are wrong by default.'

    Ikcin in response to yours sincerely debating whether or not single-player offline MMOs exist...



    'This does not apply just to ED but SC or any other game. What they will get is Rebirth/X4, likely prettier but equally underwhelming and pointless. 

    It is incredibly difficult to design some meaningfull leg content that would fit a space ship game - simply because it is not a leg game.

    It is just huge resource waste....'

    Gdemami absolutely not being an armchair developer

  • waffleflopperwaffleflopper Member UncommonPosts: 31
    She posted an opinion piece on writing characters for online RPGs. Opinion pieces are going to get opposing opinions. She lashed out that the person who talked about branching dialogs didn't know what the fuck he was talking about. Then went on to claim it was because she was a woman that her opinion piece received an opposing opinion, because there's virtue in being a victim, and created this entire mess which was ultimately horrible PR for GW2. When you mess up this big, you get fired.

    She could have had a great dialog about writing with the guy, with counter arguments that could have pushed forward game writing techniques and benefited gamers. Instead she decided to act like a petulant child. Good riddance.
    Phryysquare21
  • ScotScot Member LegendaryPosts: 24,273
    lahnmir said:
    Twitter is ideal for factual statements, announcements. But its fast pace and short sentence structure is horrible for emotions and thoughts, any subtlety or context is lost. Then multiply that less then ideal setup with a short fuse and condecending attitude and this is the result.

    Internet is just like real life. You are, and will be held, accountable for what you say and how you behave. Why people would think otherwise is beyond me, arrogance perhaps.

    /Cheers,
    Lahnmir  

    I have to disagree, one hundred and forty characters is just too short of factual statements, announcements. Before you know it you have ru

    lahnmirEponyxDamorMadFrenchieKothosesPhryysquare21
  • UngoodUngood Member LegendaryPosts: 7,534
    Scot said:
    lahnmir said:
    Twitter is ideal for factual statements, announcements. But its fast pace and short sentence structure is horrible for emotions and thoughts, any subtlety or context is lost. Then multiply that less then ideal setup with a short fuse and condecending attitude and this is the result.

    Internet is just like real life. You are, and will be held, accountable for what you say and how you behave. Why people would think otherwise is beyond me, arrogance perhaps.

    /Cheers,
    Lahnmir  

    I have to disagree, one hundred and forty characters is just too short of factual statements, announcements. Before you know it you have ru

    it is enough to get fired, 20 Characters to spar 
    Egotism is the anesthetic that dullens the pain of stupidity, this is why when I try to beat my head against the stupidity of other people, I only hurt myself.

  • UngoodUngood Member LegendaryPosts: 7,534
    The reality is.. she never should have allowed any of the gamer population into her personal space.

    I mean lets get real, this is a developers life.

    • Listen to the Community Bitch about what you made on the Official Site Forums.
    • Listen to the Community Bitch about what you made on the Off Site Forums.
    • Listen to the Community Bitch about what you made on Reddit
    • Listen to the Community Bitch about what you made on Facebook
    • Listen to the Community Bitch about what you made on Youtube
    • Listen to the Community Bitch about what you made on Tumbler
    • Listen to the Community Bitch about what you made on Twitter
    • Listen to the Community Bitch about what you made on Official Discord Channel
    • Listen to the Community Bitch about what you made on Pretty Much all Social Media.
    Who in their right mind would want to invite that into their personal space?
    IselinPhry
    Egotism is the anesthetic that dullens the pain of stupidity, this is why when I try to beat my head against the stupidity of other people, I only hurt myself.

  • MadFrenchieMadFrenchie Member LegendaryPosts: 8,505
    Stop acting like developers receive no positivity for their work.  Not only that, but sales and player numbers speak for themselves.

    image
  • UngoodUngood Member LegendaryPosts: 7,534
    Stop acting like developers receive no positivity for their work.  Not only that, but sales and player numbers speak for themselves.
    They get some positive feed back.. sure.. but how does that change the truth of what I just said?

    They make money.. sure.. but how does that change the truth of what I just said?
    Egotism is the anesthetic that dullens the pain of stupidity, this is why when I try to beat my head against the stupidity of other people, I only hurt myself.

  • MadFrenchieMadFrenchie Member LegendaryPosts: 8,505
    edited July 2018
    Ungood said:
    Stop acting like developers receive no positivity for their work.  Not only that, but sales and player numbers speak for themselves.
    They get some positive feed back.. sure.. but how does that change the truth of what I just said?

    They make money.. sure.. but how does that change the truth of what I just said?
    Then stop acting like it's one-sided.  Jesus dude, bitching from customers isn't unique in the video game industry.  ANY industry that has customers deals with that.

    image
  • UngoodUngood Member LegendaryPosts: 7,534
    Ungood said:
    Stop acting like developers receive no positivity for their work.  Not only that, but sales and player numbers speak for themselves.
    They get some positive feed back.. sure.. but how does that change the truth of what I just said?

    They make money.. sure.. but how does that change the truth of what I just said?
    Then stop acting like it's one-sided.  Jesus dude, bitching from customers isn't unique in the video game industry.  ANY industry that has customers deals with that.
    Which is exactly why all too often employees don't interact socially with customers..in all those other industries.

    Also. get real, gamers overall are far worse then I have seen in any other industry ever.

    I mean NO other industry has to deal with the asinine hypocritical nature of what MMO developers deal with,  can you imagine if someone went into a huge fit over how a Pizza place changed their mushroom vendor and now their pizza sucks, and yet they still eat there every day.. the pizza place would be dumb stuck how stupid this person was, and yet that is what game companies deal with, every single day.

    I mean if someone is unhappy with their demist, they spew some hate and find a new dentist. Same with almost every other industry out there.

    Yet MMO's have the special honor of people who spew hate upon them and play their game religiously.

    Now you and I both know.. no one else deals with that kind of stuff.. so spare me that they don't have to deal with their special plane of hell because of it.
    Egotism is the anesthetic that dullens the pain of stupidity, this is why when I try to beat my head against the stupidity of other people, I only hurt myself.

  • IselinIselin Member LegendaryPosts: 18,719
    Ungood said:
    The reality is.. she never should have allowed any of the gamer population into her personal space.

    You understand how Twitter works, right? 
    [Deleted User]ysquare21
    "Social media gives legions of idiots the right to speak when they once only spoke at a bar after a glass of wine, without harming the community ... but now they have the same right to speak as a Nobel Prize winner. It's the invasion of the idiots”

    ― Umberto Eco

    “Microtransactions? In a single player role-playing game? Are you nuts?” 
    ― CD PROJEKT RED

  • SephirosoSephiroso Member RarePosts: 2,020
    Iselin said:
    Ungood said:
    The reality is.. she never should have allowed any of the gamer population into her personal space.

    You understand how Twitter works, right? 
    Considering his use of the term personal space, i'm gonna say no.
    Phry

    image
    Be the Ultimate Ninja! Play Billy Vs. SNAKEMAN today!

  • MadFrenchieMadFrenchie Member LegendaryPosts: 8,505
    edited July 2018
    Ungood said:
    Ungood said:
    Stop acting like developers receive no positivity for their work.  Not only that, but sales and player numbers speak for themselves.
    They get some positive feed back.. sure.. but how does that change the truth of what I just said?

    They make money.. sure.. but how does that change the truth of what I just said?
    Then stop acting like it's one-sided.  Jesus dude, bitching from customers isn't unique in the video game industry.  ANY industry that has customers deals with that.
    Which is exactly why all too often employees don't interact socially with customers..in all those other industries.

    Also. get real, gamers overall are far worse then I have seen in any other industry ever.

    I mean NO other industry has to deal with the asinine hypocritical nature of what MMO developers deal with,  can you imagine if someone went into a huge fit over how a Pizza place changed their mushroom vendor and now their pizza sucks, and yet they still eat there every day.. the pizza place would be dumb stuck how stupid this person was, and yet that is what game companies deal with, every single day.

    I mean if someone is unhappy with their demist, they spew some hate and find a new dentist. Same with almost every other industry out there.

    Yet MMO's have the special honor of people who spew hate upon them and play their game religiously.

    Now you and I both know.. no one else deals with that kind of stuff.. so spare me that they don't have to deal with their special plane of hell because of it.
    No, you need to get real.  I work in customer service, and you're just wrong.  Just because you don't see it doesn't mean it doesn't happen.  Other industries just have dedicated support staff to take complaints through things such as chat and phone.  Video games don't generally take gameplay feedback that way, only dedicated support for technical issues.

    EDIT- there's a reason folks that work on video games will actually interact with their customer bases at all on social media.  Tell me the last time you saw a fucking claims adjuster do an AMA?
    SephirosoPhry

    image
  • MadFrenchieMadFrenchie Member LegendaryPosts: 8,505
    edited July 2018
    To expound: the company I work for has a dedicated staff for social media complaints, a dedicated staff for chat complaints, a dedicated customer support line solely for customer complaints, and another dedicated staff to react to complaints filed with state Departments of Insurance.  That's 4 different offices dedicated solely to processing and responding to customer complaints.

    This idea that the video game industry holds some sort of monopoly on entitled consumers is laughable.  We've had adjusters endure blatant racism over the phone because the customer didn't realize they were talking to a minority, and I've had a customer ask me if I was a Christian and tell me they would call my supervisor if not because they refused to work with anyone who wasn't.  There are customers who refuse to work with female adjusters because they don't believe a female could be qualified to adjust their claim.  They will straight up say that to the female adjuster directly.  Guess who either still has to try and settle the claim with the customer, or acquiesce the customer's insane complaint/request and get a male/white/Christian/whatever adjuster to take the file?  That shit really happens on a daily basis.
    ysquare21

    image
  • UngoodUngood Member LegendaryPosts: 7,534
    Ungood said:
    Ungood said:
    Stop acting like developers receive no positivity for their work.  Not only that, but sales and player numbers speak for themselves.
    They get some positive feed back.. sure.. but how does that change the truth of what I just said?

    They make money.. sure.. but how does that change the truth of what I just said?
    Then stop acting like it's one-sided.  Jesus dude, bitching from customers isn't unique in the video game industry.  ANY industry that has customers deals with that.
    Which is exactly why all too often employees don't interact socially with customers..in all those other industries.

    Also. get real, gamers overall are far worse then I have seen in any other industry ever.

    I mean NO other industry has to deal with the asinine hypocritical nature of what MMO developers deal with,  can you imagine if someone went into a huge fit over how a Pizza place changed their mushroom vendor and now their pizza sucks, and yet they still eat there every day.. the pizza place would be dumb stuck how stupid this person was, and yet that is what game companies deal with, every single day.

    I mean if someone is unhappy with their demist, they spew some hate and find a new dentist. Same with almost every other industry out there.

    Yet MMO's have the special honor of people who spew hate upon them and play their game religiously.

    Now you and I both know.. no one else deals with that kind of stuff.. so spare me that they don't have to deal with their special plane of hell because of it.
    No, you need to get real.  I work in customer service, and you're just wrong.  Just because you don't see it doesn't mean it doesn't happen.  Other industries just have dedicated support staff to take complaints through things such as chat and phone.  Video games don't generally take gameplay feedback that way, only dedicated support for technical issues.

    EDIT- there's a reason folks that work on video games will actually interact with their customer bases at all on social media.  Tell me the last time you saw a fucking claims adjuster do an AMA?
    Really?

    Do you really think none of us have done customer service? I'll admit, it does seem like some of us haven't.. but if it helps your little charade. I worked as a Maintenance Supervisor/Security for a Hospitality Company for over a decade, I bet.. I can match and beat any 'story' you have.
    Egotism is the anesthetic that dullens the pain of stupidity, this is why when I try to beat my head against the stupidity of other people, I only hurt myself.

  • UngoodUngood Member LegendaryPosts: 7,534
    To expound: the company I work for has a dedicated staff for social media complaints, a dedicated staff for chat complaints, a dedicated customer support line solely for customer complaints, and another dedicated staff to react to complaints filed with state Departments of Insurance.  That's 4 different offices dedicated solely to processing and responding to customer complaints.

    This idea that the video game industry holds some sort of monopoly on entitled consumers is laughable.  We've had adjusters endure blatant racism over the phone because the customer didn't realize they were talking to a minority, and I've had a customer ask me if I was a Christian and tell me they would call my supervisor if not because they refused to work with anyone who wasn't.  There are customers who refuse to work with female adjusters because they don't believe a female could be qualified to adjust their claim.  Straight up say that to the adjuster directly.  Guess who either still has to try and settle the claim with the customer, or acquiesce the customer's insane complaint/request and get a male/white/Christian/whatever adjuster to take the file?  That shit really happens on a daily basis.
    So.. on a daily basis.. do you deal with "Your company sucks, you ruined my life, you are a bunch of looses and I am never going to pay you a single cent against till you all rot in hell, but I need you to keep my service up to date, as I can't afford to have any down time or loss of connection to your company as this is the best company out there"

    Gamers as a whole come across as Bi-Polar Meth Heads, and any time on a game forum would show you this insanity.
    Egotism is the anesthetic that dullens the pain of stupidity, this is why when I try to beat my head against the stupidity of other people, I only hurt myself.

  • MadFrenchieMadFrenchie Member LegendaryPosts: 8,505
    Ungood said:
    Ungood said:
    Ungood said:
    Stop acting like developers receive no positivity for their work.  Not only that, but sales and player numbers speak for themselves.
    They get some positive feed back.. sure.. but how does that change the truth of what I just said?

    They make money.. sure.. but how does that change the truth of what I just said?
    Then stop acting like it's one-sided.  Jesus dude, bitching from customers isn't unique in the video game industry.  ANY industry that has customers deals with that.
    Which is exactly why all too often employees don't interact socially with customers..in all those other industries.

    Also. get real, gamers overall are far worse then I have seen in any other industry ever.

    I mean NO other industry has to deal with the asinine hypocritical nature of what MMO developers deal with,  can you imagine if someone went into a huge fit over how a Pizza place changed their mushroom vendor and now their pizza sucks, and yet they still eat there every day.. the pizza place would be dumb stuck how stupid this person was, and yet that is what game companies deal with, every single day.

    I mean if someone is unhappy with their demist, they spew some hate and find a new dentist. Same with almost every other industry out there.

    Yet MMO's have the special honor of people who spew hate upon them and play their game religiously.

    Now you and I both know.. no one else deals with that kind of stuff.. so spare me that they don't have to deal with their special plane of hell because of it.
    No, you need to get real.  I work in customer service, and you're just wrong.  Just because you don't see it doesn't mean it doesn't happen.  Other industries just have dedicated support staff to take complaints through things such as chat and phone.  Video games don't generally take gameplay feedback that way, only dedicated support for technical issues.

    EDIT- there's a reason folks that work on video games will actually interact with their customer bases at all on social media.  Tell me the last time you saw a fucking claims adjuster do an AMA?
    Really?

    Do you really think none of us have done customer service? I'll admit, it does seem like some of us haven't.. but if it helps your little charade. I worked as a Maintenance Supervisor/Security for a Hospitality Company for over a decade, I bet.. I can match and beat any 'story' you have.
    Then one might think you would act like it.

    image
  • MadFrenchieMadFrenchie Member LegendaryPosts: 8,505
    edited July 2018
    Ungood said:
    To expound: the company I work for has a dedicated staff for social media complaints, a dedicated staff for chat complaints, a dedicated customer support line solely for customer complaints, and another dedicated staff to react to complaints filed with state Departments of Insurance.  That's 4 different offices dedicated solely to processing and responding to customer complaints.

    This idea that the video game industry holds some sort of monopoly on entitled consumers is laughable.  We've had adjusters endure blatant racism over the phone because the customer didn't realize they were talking to a minority, and I've had a customer ask me if I was a Christian and tell me they would call my supervisor if not because they refused to work with anyone who wasn't.  There are customers who refuse to work with female adjusters because they don't believe a female could be qualified to adjust their claim.  Straight up say that to the adjuster directly.  Guess who either still has to try and settle the claim with the customer, or acquiesce the customer's insane complaint/request and get a male/white/Christian/whatever adjuster to take the file?  That shit really happens on a daily basis.
    So.. on a daily basis.. do you deal with "Your company sucks, you ruined my life, you are a bunch of looses and I am never going to pay you a single cent against till you all rot in hell, but I need you to keep my service up to date, as I can't afford to have any down time or loss of connection to your company as this is the best company out there"

    Gamers as a whole come across as Bi-Polar Meth Heads, and any time on a game forum would show you this insanity.
    The fact that you even ask that is telling.  We literally hold the keys to helping folks with thousands of dollars of home and auto repair as well as personal property repair and replacement.  You DON'T think, when we have to issue a denial or cannot acquiesce a customer, people get that heated?

    EDIT- I've personally had customers threaten me with physical harm.  And I have a rather unique name that makes me hella easy to find if you know the office location (which, lo and behold, we're required to give them if they ask because they might wanna send us a letter or documents!), and no, we can't use pseudonyms because DoI's won't allow it for licensing purposes.

    image
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