Translation: "We're continuously working on the game, so please keep giving us money."
Sounds like Gamigo is trying to milk as money as they can incase Kakao takes over AA publishing. AA and BDO are pretty much similar games in terms of monetization anyway.
This "if you think you’ve been banned undeservedly, contact the support team" remindes me what happend to Black Desert, some staff member was doing live stream and said if you are banned without cheating you can contact support and ofc after contacting you get auto respond that decision is final^^
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the question now is they will keep the whales banned too? I bet if they banned a whale by mistake they will unban him.
that happen before and unfortunally it is not only gamigo who do this