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Good game but bad customer service
Okeefe
Member UncommonPosts: 9
After nearly 8000hrs of play I answered a player question, in global chat, and was banned for a month. After the month, I came back in and others asked me about the ban and I got banned for another month, for chatting about the ban.
A guild member, who had never spoken in global before, asked what was going on and got banned for 6 months.
After this guild member was banned, my ban was extended to 6 months.
If you go to the PG forum to ask why, you get a 1yr ban.
If you send email to the customer service department, they ignore the email.
If you go to Steam, PG thread and ask , you get permanently banned from that forum.
The game is fine, but theree is absolutely no customer service, no recourse, no appeal. The staff are very cliquey and everyone that gets promoted to guide or Mod are all buddies and if they take a dislike to you, forget it.
A guild member, who had never spoken in global before, asked what was going on and got banned for 6 months.
After this guild member was banned, my ban was extended to 6 months.
If you go to the PG forum to ask why, you get a 1yr ban.
If you send email to the customer service department, they ignore the email.
If you go to Steam, PG thread and ask , you get permanently banned from that forum.
The game is fine, but theree is absolutely no customer service, no recourse, no appeal. The staff are very cliquey and everyone that gets promoted to guide or Mod are all buddies and if they take a dislike to you, forget it.
Comments
I have a guild of 170+ people in PG.
How much did you spend on the game to date?
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
Just like I have around 500 hours in Crowfall, and the game is not even in Beta yet.
Is there something about their payment plan I should know, like do they have a Pay2be a Ranging Asshole package, or a Pay2Not be Treated Like Shit.
Because something like that, I would like to be made aware of before I even consider looking at a game.
Truth is, 2 hours a day is like very casual, like the Has a Job&Family&Obligations kind of set up, when you deal with serious to hardcore players they can easily put in 4 - 6 hours a day, which is not a lot for a single person, even if thy are working a full time job, when you consider, 8 hours for a full time job, then 2 hours for food, you have an additional 4 - 6 of free time to spend on a game or whatever else strikes your fancy, and then do say another 6 hours per day on the weekend, so you are looking 40 hours a week on a game for someone who is single or has minimal real life obligations, or maybe dating/married a fellow gamer, and actually likes their game of choice. Not to mention, for working stiffs, MMO's can be super cheap entertainment for how many hours of escapism you can get from them, so they become a way to deal with the grind. That can add up to a quick 2K hours a year.
and that is not even going hardcore or No-lifers, who can easy dump 8+ hours a day, plus 10 - 12 hard play sessions daily on the weekends, so they can be clocking 4K hours a year.
Then you have the always-on. Now, how many actual hours of play these players have might be up for a lot of dispute, they are often logged in for astronomical amounts like 12+ hours a day, and go 24/7 on the week ends, because they are just logged into their game of choice while they are doing other things, like watching movies, taking a nap, making dinner, cleaning the house, playing some other game, like for example they are logged into WoW while playing Among us, or something, and we all know this person, that we send a tell to, and they respond like a half hour later, with "Oh I was AFK." Well know these people, in fact we all have at least one friend in game that is one, and those people can put in a an official log of 8K hours a year into a game super easy, but how much they have actually played could be up for debate.
They could also have several accounts, like a Main, a Crafter, a Troll, etc, so they are adding up total time across all accounts, which could turn 2K total hours into a viable claim of 8K if they were 4 boxing.
All in all, the 8k is not that big an issue, really, even if it might be somewhat exaggerated.. it's still not that big a deal.
There's also the issue that there's almost certainly more to the story than the original poster is saying. Someone who has been justly banned and wants to complain about it isn't likely to give the full details of why he was actually banned.
Conversely, if the company has little to lose financially from such moderations it happens more often.
Of course, no idea what OP did to draw such ire, said they only answered a question, but without more info no way to tell if the punishment was warranted or not.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
Godfred's Tomb Trailer: https://youtu.be/-nsXGddj_4w
Original Skyrim: https://www.nexusmods.com/skyrim/mods/109547
Serph toze kindly has started a walk-through. https://youtu.be/UIelCK-lldo
So what you are dealing with is some deadbeat who enjoys the power of being given mod status.
Personally i gave the game far too much time,i stuck with it until i saw a few updates and then realize the guy doesn't know what he is doing and the game would never become AAA.
I am not going to sit here and write a novel on all the small tidbits that need improving but instead just say the game ideas were good but it needed a real developer.
Something else you should realize is that these douches are 99% likely moderating for free so typically they can do whatever thee feel and the owner isn't going to say anything to them or question them unless something unlawful happens.
I also feel that at this point the game is not making anymore money so they really couldn't care less about quality customer support.
Never forget 3 mile Island and never trust a government official or company spokesman.
The funny thing about it though is that when i play on private game servers i get better support than games i pay to play.These people work day jobs and then come home and work on the server and dedicate time to supporting players as well find some time to play themselves.
I NEVER once seen this Eric dude play his own game or seen hide nor hare of him anywhere ever.Point being that as far as i know he doesn't even care much about his own game,definitely less than private servers that make NO money ever.
Never forget 3 mile Island and never trust a government official or company spokesman.
However, the complaint here is as solid as a fart and stinks about the same. Without details, I'm not sure how you plan to argue your side with any CS or garner any support from fellow players.
Good luck.
1. What was the question asked?
2. What was the answer the op gave?
When you run a large guild. You start playing a new game called Guild Leader Online. Where you log in and chat a lot of the time. Its not uncommon your guy sits in town while you are on discord or in-game chats handling guild banks, guild drama, guild maintenance and so many other things.
The hours are a Nothing Burger, really.
This isn't a signature, you just think it is.
Without knowing the full details you have to give them the benefit of the doubt, but the OP is not the only poster we have had on here who has questioned how they handle criticism.