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Good game but bad customer service

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  • QuizzicalQuizzical Member LegendaryPosts: 25,483
    Okeefe said:
    An other player came into Gl;abal and stated that the covid actions , ie lockdowns, being used were excessive.  

    I asked if 100M deaths was a better scenario and JacknCola jumped down my throat instantly.

    I asked if Jack was a covid denier and 'poof'.  30 day ban
    Always be civil when discussing politics in a venue that isn't designed for flame wars.  Otherwise bad things can happen.  A lot of people don't seem to know how, but it is an important life skill.

    For example, this site has a "no politics" rule, but as long as people keep it 100% civil, the mods usually just let it go for a while before locking the thread once it becomes clear that a thread has been completely derailed.  They only start handing out bans if people can't keep it civil.

    As with most of the things that are hotly debated, what to do about COVID is debatable.  There isn't a canonical best policy, but only complex trade-offs with seriously bad consequences no matter what you do.  Jumping straight to a hyperbolic, extreme, and implausible scenario as if it were the only alternative to your preferred policy is pushing it.

    And then you asked a mod if he was a "covid denier"?  And that's your own description later, likely toned down from what actually happened?  Never, ever make politics personal like that unless it's somehow your literal job to do so.  Always argue your case in the abstract.  If your argument degenerates into "you're a covid denier who wants 100 million people to die", then yeah, I can see how that would get you banned.  It would probably get you banned from this site, too--and not because the mods are pushing one side politically.  An argument on the other side of "you're a totalitarian who wants to send everyone to prison who won't wear a mask like you want" would also earn a ban.
    KyleranUngood[Deleted User]muthax
  • ScotScot Member LegendaryPosts: 24,273
    edited February 2021
    Okeefe said:
    An other player came into Gl;abal and stated that the covid actions , ie lockdowns, being used were excessive.  

    I asked if 100M deaths was a better scenario and JacknCola jumped down my throat instantly.

    I asked if Jack was a covid denier and 'poof'.  30 day ban

    The game will do another wipe, at release.  What gets wiped is still up for grabs.

    I was almost done everything after 2yrs (almost to the day) but that is irrelevant. 

    I have a 170+ player guild and nearly 10M in cash.  I spent most of my time crafting armor for guild members and  helping people out.  

    I have never been banned from a game, and I played dozens since 1985. 


    Asking a moderator if they are a Corvid denier is hardly the best response in that situation. You have also been banned from Steam, I don't see this as all about "them". That said I really dislike the idea of people being banned, but it is their game/platform, their rules, even if the rules sometimes seem to not make sense.
    Ungood
  • kitaradkitarad Member LegendaryPosts: 8,164
    edited February 2021
    Real world stuff should stay out in the real world. Games are for escape. Nothing bums me out more than when people start arguing about Biden and Covid and things I left in the real world and play a game to escape from.

    These rules should not be broken and bans are okay for that but not permanent though. Unless you're a repeat offender then it may warrant a permanent ban or you were unusually rude or behaved in some other objectionable way while arguing about the ban.
    IselinScotKyleran

  • CuddleheartCuddleheart Member UncommonPosts: 391
    Not my game, but a permanent ban from the game seems harsh if this was the only incidence of trouble from a player.  Most games I've played lean more into a mute for something like that.  We've all had bad days and have said or responded to something that we probably should have let go.

    From my experience with this game, it does seem like it's a more high strung kinda crowd, so I don't get any kind of cognitive dissonance when imagining the OP's scenario.

    Sorry, dude.  Never been banned, but I've lost characters to hacks so I know the feels of losing that time.
    Ungood
  • OkeefeOkeefe Member UncommonPosts: 9
    Of course it's easy to prove where I have been from, if you need such proof. 


    I didn't start the conversation, and banning people simply because you don't agree with them is some Nazi style BS, hence this thread. 

    My biggest issue is there is no place for an appeal.  Anywhere you go to ask what the bans are for, you get banned again. 

    It's one thing to say you can't discuss a ban in the global forum, ok then where? 

    I went to the online forum, banned, I went to the Steam forum, Banned. 

    One mod said to send email to their business address, I sent 2 , no reply. 

    This makes it possible for any mod to ban any player, at any time, for any or no reason and there is no recourse. 
    UngoodBrainyGdemamimuthax
  • OkeefeOkeefe Member UncommonPosts: 9
    I wasn't trying to get into a fight with a mod.  He attacked me. 

    I wasn't talking to the mod at all until then. 

    What happened to the guy that started the conversation?  Nothing so far as I know and he STARTED the conversation on that subject, not me.
    UngoodBrainyGdemamimuthax
  • UngoodUngood Member LegendaryPosts: 7,534
    tzervo said:
    Dunno, saying to someone "are you a COVID denier" still does not sound like a reason for a ban, even though it can certainly set the discussion up for ban worthy stuff. Otherwise everyone on this site would be ban worthy at some point.
    To be fair, quite a few of the posters on this form have been given a Time-out.

    And AFIK we don't really have any way to object to such, or even know why.
    [Deleted User]muthax
    Egotism is the anesthetic that dullens the pain of stupidity, this is why when I try to beat my head against the stupidity of other people, I only hurt myself.

  • UngoodUngood Member LegendaryPosts: 7,534
    Okeefe said:
    I wasn't trying to get into a fight with a mod.  He attacked me. 

    I wasn't talking to the mod at all until then. 

    What happened to the guy that started the conversation?  Nothing so far as I know and he STARTED the conversation on that subject, not me.
    Ok.. here is what I have pieced together so far.


    Set the stage:
    Some people were discussing that the Covid Restriction where a bit overboard.

    Now by your own admission, You Chimed in with something alone the line of:
    "Would you rather 100 million people die"  - Just FYI, this was really your first mistake, as I should not need to explain that accusing people of wanting others to die is a downright hostile accusation, and I guarantee you that they have something in the EULA that says you are not supposed to attack anyone's beliefs, or generate a hostile environment.

    You would have been better off just excusing yourself from the discussion if that was how you planned to jump into it.

    Then you Claim the Mod Jumped Down your Throat.

    Ok, well, not sure what the Mod said, but, with an opening hostile line like accusing people of wanting millions to die, I can imagine any mod, regardless of what they believed, if present, would have told you, either in Tells (If the game supports that) or just made clear in general chat, often citing the EULA, that kind of antic would not be tolerated. Ideally, a Tell would be their most direct means of communication of this, again, if the game supports that.

    Then by your own admission, you publicly launch accusations against the Mod/Admin.

    The more I see get unraveled here, again, as much as it pains me to stand behind Turbine staff and their lackeys.. from just this little bit, I gotta tell you, you were totally in the wrong, and hopefully when your 30 day Game ban is up, you learn to just avoid political discussions in game in the future, if you have not learned that in 35 years, now is a good time to learn that.. Real World Politics and MMO's don't mix.

    People play games to get away from that crap. In fact, during this whole Covid lockdown, and election, because of that kind of BS, I have been forced to turn off all public& general chats in all the games I played, due to the antics you described. I have also quit guilds over this as well, because they would talk Politics in Guild Chat.

    I have no idea how many people got banned for getting into political spats in game, and I don't care, but I feel no sympathy for them.
    [Deleted User]AngryElfTwistedSister77SovrathGdemamimuthax
    Egotism is the anesthetic that dullens the pain of stupidity, this is why when I try to beat my head against the stupidity of other people, I only hurt myself.

  • OkeefeOkeefe Member UncommonPosts: 9
    There isn't and that is the entire point.  


    Gdemami
  • 1965mmorpgplayer1965mmorpgplayer Member UncommonPosts: 13
    Okeefe said:
    After nearly 8000hrs of play I answered a player question, in global chat, and was banned for a month.  After the month, I came back in and others asked me about the ban and I got banned for another month, for chatting about the ban. 

    A guild member, who had never spoken in global before, asked what was going on and got banned for 6 months. 

    After this guild member was banned, my ban was extended to 6 months.

    If you go to the PG forum to ask why, you get a 1yr ban.

    If you send email to the customer service department, they ignore the email. 

    If you go to Steam, PG thread and ask , you get permanently banned from that forum.

    The game is fine, but theree is absolutely no customer service, no recourse, no appeal.   The staff are very cliquey and everyone that gets promoted to guide or Mod are all buddies and if they take a dislike to you, forget it.  


    I'm sorry to hear mate. That's why I stopped playing this game a while ago. The game is ok but you pay 40 bucks and and if the mods feel like it they can ban you and there's nothing you can do about. They also heavily censor negative reviews where ever they can. I would not support such a company if it was the last game there is. I have talked to a few folks already who got banned temporarily or permanently for the silliest of reasons and they also confirmed that every negative thing they say got removed on steam forums, PG forums, reddit, etc. Check Steam charts player numbers (https://steamcharts.com/app/342940) and you see how their player numbers keep dropping. Now it might be game play issues but I think it is because of the absence of any professional service and because of a complete disrespect for paying customers. Their attitude would only be fair game if this was a completely free game but it isn't.
    Gdemami[Deleted User]
  • QuallenQuallen Newbie CommonPosts: 1
    I don't understand how some of ya'll are okay with a 30 day ban for asking (or arguing) with an admin on a political topic. If its against TOS ok whatever then give all the offending parties warnings or go ahead and global chat mute them for a while, and move on. But its not about de-escalation or what's good for the game, this is jackncola (aka mrwarp) personal kingdom. I know some people will read this and think, well I don't talk in global so its not like this not so well adjusted admin is going to bother me... 

    I was on for a world boss event, boss encounters in a series of zones, a few months ago. The boss in Ilmari had lots of dangerous ads that spawn in the area before the fight but don't all necessarily attack, some wander into the group some don't. So people arrive for the event, there is content there (the ads), people engaged with the content, and then were threatened with a ban for doing so. The stated reason was griefers were dragging ads back to the group to get people killed. Remind me again how you can tell the difference between a first timer who doesn't know the content and runs to the group for help and a griefer? Wasn't my first rodeo but for some people this was in fact their first event. Were they banned, I had no idea since discussion of such gets you more banned. You'd think if players weren't interacting with an encounter in the way you'd like the impulse would be to improve the game by improving the encounter but again its not about making the game world better. This is jacks personal kingdom and you've upset the king.

    No way to know whether the devs are just indifferent to this behavior or encouraging but either way this amateur hour bullshit is what you are getting into with this game. Don't
    [Deleted User]IselinGdemamiBrainy[Deleted User]
  • SovrathSovrath Member LegendaryPosts: 32,780
    edited February 2021
    Quallen said:
    I don't understand how some of ya'll are okay with a 30 day ban for asking (or arguing) with an admin on a political topic. If its against TOS ok whatever then give all the offending parties warnings or go ahead and global chat mute them for a while, and move on. But its not about de-escalation or what's good for the game, this is jackncola (aka mrwarp) personal kingdom. I know some people will read this and think, well I don't talk in global so its not like this not so well adjusted admin is going to bother me... 



    I'm a big believer in being a good guest. I'm also a big believer in good customer service.

    If I walk into a restaurant and a tie is required or tie and jacket then I'll be wearing a tie and jacket. It's their establishment, this is the environment they want and I have a choice as to whether or not to patronize this type of establishment.

    I'm walking in an area that requires work boots or hard hat then I'll be wearing those.

    I also expect good customer service. If I don't get what is good customer service I'll politely give my feedback and not patronize the establishment anymore.

    So ... If I go into a game and they say "you can and can't talk about x, y, and z" then that's what I'll do OR I'll just not play the game. Won't be angry, pissed, put upon, It's just not for me.

    I think people need to take more responsibility for who they are and what they are about. You don't like it? Don't do it. It's not for you. Move on. No reason for anything more than that.




    Kyleran
    Like Skyrim? Need more content? Try my Skyrim mod "Godfred's Tomb." 

    Godfred's Tomb Trailer: https://youtu.be/-nsXGddj_4w


    Original Skyrim: https://www.nexusmods.com/skyrim/mods/109547

    Try the "Special Edition." 'Cause it's "Special." https://www.nexusmods.com/skyrimspecialedition/mods/64878/?tab=description

    Serph toze kindly has started a walk-through. https://youtu.be/UIelCK-lldo 
  • KnightFalzKnightFalz Member EpicPosts: 4,522
    Ungood said:
    Personally, I would not touch Project Gorgon, because as far as even the positive reviews go, the game is a buggy unoptimized train wreck, and I can get that in any F2P MMO out there, I don't need to spend $40 for that experience.

    The game performs quite poorly in Serbule, a town encountered early on, but otherwise has worked well for me. It does have aesthetics better than Asheron's Call, but not by terribly much. There is talk of improving that eventually, but it isn't a current focus.

    However, P:G is more inventive than many other MMORPG I've played, and provides a largely player directed experience that many claim to desire rather than the story driven one that is common.

    Though the game isn't as shiny as I'd like it's certainly not a train wreck, and it offers things you can't get elsewhere any price and a play experience reminiscent of some of the oldest games I've played.

    There are many things the game doesn't spoon feed to players. I've made it a point not to look anything up online or ask other players for clarity on them. The only way I'll discover them is through my own exploration.

    I know from npc dialogue that one can learn to cast magic. but I have no idea how or where. To do so I would have to seek it out on my own with precious little to go on. You can't start with that ability, or much of anything else really.

    You get a sword, some rations, and rags to wear. You are also graced with a tutorial that might last all of 30 seconds, and then off you go to make your way in the world, where what you choose to do will define you.

    I don't regret my purchase at all.
    UngoodAngryElfBruceYee[Deleted User]
  • UngoodUngood Member LegendaryPosts: 7,534
    Ungood said:
    Personally, I would not touch Project Gorgon, because as far as even the positive reviews go, the game is a buggy unoptimized train wreck, and I can get that in any F2P MMO out there, I don't need to spend $40 for that experience.

    The game performs quite poorly in Serbule, a town encountered early on, but otherwise has worked well for me. It does have aesthetics better than Asheron's Call, but not by terribly much. There is talk of improving that eventually, but it isn't a current focus.

    However, P:G is more inventive than many other MMORPG I've played, and provides a largely player directed experience that many claim to desire rather than the story driven one that is common.

    Though the game isn't as shiny as I'd like it's certainly not a train wreck, and it offers things you can't get elsewhere any price and a play experience reminiscent of some of the oldest games I've played.

    There are many things the game doesn't spoon feed to players. I've made it a point not to look anything up online or ask other players for clarity on them. The only way I'll discover them is through my own exploration.

    I know from npc dialogue that one can learn to cast magic. but I have no idea how or where. To do so I would have to seek it out on my own with precious little to go on. You can't start with that ability, or much of anything else really.

    You get a sword, some rations, and rags to wear. You are also graced with a tutorial that might last all of 30 seconds, and then off you go to make your way in the world, where what you choose to do will define you.

    I don't regret my purchase at all.
    Yah.. Umm.. I am sure some love that, but, that.. does not thrill me either.

    I never played AC, and, to be honest, I was never inspired to either, I know some people loved it, but I honestly have no idea why, and sadly, it never was a contender in the game market, so much so, that SSG didn't even think it was worth trying to save. 

    PG as I see it, is a hobby project by former Turbine staff, and kudos to them, and if you are happy with it, kudos to you, but, as I said, even the positive reviews left me with a feeling that this a Grade C game.
    [Deleted User][Deleted User]Brainy
    Egotism is the anesthetic that dullens the pain of stupidity, this is why when I try to beat my head against the stupidity of other people, I only hurt myself.

  • KnightFalzKnightFalz Member EpicPosts: 4,522
    Kyleran said:
    Apparently the moderators are COVID-19 deniers, happens a lot here in Florida where I see this game's developers live.

    Perhaps they simply wish the game to be a sanctuary from Covid-19, so that those playing can have a temporary reprieve from the harshness of that reality and all that comes with it. They may also with to prevent the divisiveness discussion of it online often causes from infecting the game. There are reasons beyond denial that could act as motivation.

    I know I get quite enough exposure to Covid-19 discussion elsewhere that I wouldn't terribly mind being spared from it when I'm enjoying my escapist activities.
    Ungood
  • KnightFalzKnightFalz Member EpicPosts: 4,522
    Okeefe said:
    An other player came into Gl;abal and stated that the covid actions , ie lockdowns, being used were excessive.  

    I asked if 100M deaths was a better scenario and JacknCola jumped down my throat instantly.

    I asked if Jack was a covid denier and 'poof'.  30 day ban
    If you poke a dog with a stick and he growls at you, there is a pretty good chance it will bite sooner or later if you keep on. It seems this was a case of sooner.

    Then again, I don't know how many times you've poked that dog before. For all I know this could be the first and only time, or the latest instance of an ongoing habit that pushed his last button.
    Ungood
  • UngoodUngood Member LegendaryPosts: 7,534
    Okeefe said:
    An other player came into Gl;abal and stated that the covid actions , ie lockdowns, being used were excessive.  

    I asked if 100M deaths was a better scenario and JacknCola jumped down my throat instantly.

    I asked if Jack was a covid denier and 'poof'.  30 day ban
    If you poke a dog with a stick and he growls at you, there is a pretty good chance it will bite sooner or later if you keep on. It seems this was a case of sooner.

    Then again, I don't know how many times you've poked that dog before. For all I know this could be the first and only time, or the latest instance of an ongoing habit that pushed his last button.
    Could have also been a case where the moderator had been dealing with a lot of other people being problematic about Politics and Covid-19, and just was done with the whole thing, and when the OP directly attacked them, that was the proverbial straw that broke the camels back as it where. 
    Egotism is the anesthetic that dullens the pain of stupidity, this is why when I try to beat my head against the stupidity of other people, I only hurt myself.

  • KnightFalzKnightFalz Member EpicPosts: 4,522
    Ungood said:
    Ungood said:
    Personally, I would not touch Project Gorgon, because as far as even the positive reviews go, the game is a buggy unoptimized train wreck, and I can get that in any F2P MMO out there, I don't need to spend $40 for that experience.

    The game performs quite poorly in Serbule, a town encountered early on, but otherwise has worked well for me. It does have aesthetics better than Asheron's Call, but not by terribly much. There is talk of improving that eventually, but it isn't a current focus.

    However, P:G is more inventive than many other MMORPG I've played, and provides a largely player directed experience that many claim to desire rather than the story driven one that is common.

    Though the game isn't as shiny as I'd like it's certainly not a train wreck, and it offers things you can't get elsewhere any price and a play experience reminiscent of some of the oldest games I've played.

    There are many things the game doesn't spoon feed to players. I've made it a point not to look anything up online or ask other players for clarity on them. The only way I'll discover them is through my own exploration.

    I know from npc dialogue that one can learn to cast magic. but I have no idea how or where. To do so I would have to seek it out on my own with precious little to go on. You can't start with that ability, or much of anything else really.

    You get a sword, some rations, and rags to wear. You are also graced with a tutorial that might last all of 30 seconds, and then off you go to make your way in the world, where what you choose to do will define you.

    I don't regret my purchase at all.
    Yah.. Umm.. I am sure some love that, but, that.. does not thrill me either.

    I never played AC, and, to be honest, I was never inspired to either, I know some people loved it, but I honestly have no idea why, and sadly, it never was a contender in the game market, so much so, that SSG didn't even think it was worth trying to save. 

    PG as I see it, is a hobby project by former Turbine staff, and kudos to them, and if you are happy with it, kudos to you, but, as I said, even the positive reviews left me with a feeling that this a Grade C game.

    If it weren't for AC there wouldn't have been anything else for SSG to be taking an interest in. I don't know if it was even offered, being Turbine's own IP. They may have held it back in reserve in case they should one day want to enter the MMORPG market again. Turbine is still maintaining the domain name so who knows, though that could simply be to deny it to others.

    P:G is a niche game though as you say, as well as being aesthetically challenged, so it has understandably limited appeal. However, that it does exist causes me to have less empathy for those that clamour for much of what it offers yet claim it cant be found. I mean that in general to be clear, not as a reference to anything you have said.
    Ungood
  • KyleranKyleran Member LegendaryPosts: 43,975
    Okeefe said:
    After nearly 8000hrs of play I answered a player question, in global chat, and was banned for a month.  After the month, I came back in and others asked me about the ban and I got banned for another month, for chatting about the ban. 

    A guild member, who had never spoken in global before, asked what was going on and got banned for 6 months. 

    After this guild member was banned, my ban was extended to 6 months.

    If you go to the PG forum to ask why, you get a 1yr ban.

    If you send email to the customer service department, they ignore the email. 

    If you go to Steam, PG thread and ask , you get permanently banned from that forum.

    The game is fine, but theree is absolutely no customer service, no recourse, no appeal.   The staff are very cliquey and everyone that gets promoted to guide or Mod are all buddies and if they take a dislike to you, forget it.  


    I'm sorry to hear mate. That's why I stopped playing this game a while ago. The game is ok but you pay 40 bucks and and if the mods feel like it they can ban you and there's nothing you can do about. They also heavily censor negative reviews where ever they can. I would not support such a company if it was the last game there is. I have talked to a few folks already who got banned temporarily or permanently for the silliest of reasons and they also confirmed that every negative thing they say got removed on steam forums, PG forums, reddit, etc. Check Steam charts player numbers (https://steamcharts.com/app/342940) and you see how their player numbers keep dropping. Now it might be game play issues but I think it is because of the absence of any professional service and because of a complete disrespect for paying customers. Their attitude would only be fair game if this was a completely free game but it isn't.
    Welcome to the forums!

    First, their house, their rules, usually one has to cross the line in some fashion to get moderated in a game, and they get to decide what is acceptable or not.

    Second, while you did pay your $40, realize that's pretty small change these days to spend, especially on a MMORPG, so your not carrying much weight from their perspective.

    Finally, the great new is, it's not the last game on Earth, probably at least 10K or so you still haven't tried, so all good, right?


    Ungood

    "True friends stab you in the front." | Oscar Wilde 

    "I need to finish" - Christian Wolff: The Accountant

    Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm

    Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV

    Don't just play games, inhabit virtual worlds™

    "This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon






  • KyleranKyleran Member LegendaryPosts: 43,975
    Torval said:
    Kyleran said:
    Okeefe said:
    After nearly 8000hrs of play I answered a player question, in global chat, and was banned for a month.  After the month, I came back in and others asked me about the ban and I got banned for another month, for chatting about the ban. 

    A guild member, who had never spoken in global before, asked what was going on and got banned for 6 months. 

    After this guild member was banned, my ban was extended to 6 months.

    If you go to the PG forum to ask why, you get a 1yr ban.

    If you send email to the customer service department, they ignore the email. 

    If you go to Steam, PG thread and ask , you get permanently banned from that forum.

    The game is fine, but theree is absolutely no customer service, no recourse, no appeal.   The staff are very cliquey and everyone that gets promoted to guide or Mod are all buddies and if they take a dislike to you, forget it.  


    I'm sorry to hear mate. That's why I stopped playing this game a while ago. The game is ok but you pay 40 bucks and and if the mods feel like it they can ban you and there's nothing you can do about. They also heavily censor negative reviews where ever they can. I would not support such a company if it was the last game there is. I have talked to a few folks already who got banned temporarily or permanently for the silliest of reasons and they also confirmed that every negative thing they say got removed on steam forums, PG forums, reddit, etc. Check Steam charts player numbers (https://steamcharts.com/app/342940) and you see how their player numbers keep dropping. Now it might be game play issues but I think it is because of the absence of any professional service and because of a complete disrespect for paying customers. Their attitude would only be fair game if this was a completely free game but it isn't.
    Welcome to the forums!

    First, their house, their rules, usually one has to cross the line in some fashion to get moderated in a game, and they get to decide what is acceptable or not.

    Second, while you did pay your $40, realize that's pretty small change these days to spend, especially on a MMORPG, so your not carrying much weight from their perspective.

    Finally, the great new is, it's not the last game on Earth, probably at least 10K or so you still haven't tried, so all good, right?



    Fair points, but....

    Imaging going to Radiation Rumble, the Queen fight, or Fasnacht, and getting booted and banned because some other random $40 payer decided they don't like you or how you play the event... and they have the power to make it happen.  Maybe those are silly because Bethesda is a big company.

    Try and imagine if Camelot Unchained ever sees the light of day and ends up with a cliquish gate-keeping in crowd of players who gets to decide who plays and how. Other $40 players should never have that kind of pull or power.

    It is their house and their rules and this is why people are expressing their dislike for how they're running the show. It wasn't just the OP or myself who saw this. It is now 2 other players sharing that same experience who are actually willing to log into this site and write up that opinion. I personally think it's a big flaw with indie "community driven" MMOs.

    It isn't just Giant Space Unicorn game (SC) that has its share of sycophants. This game does too and some of them have way too much influence and control over community participation.

    All that is just to say to others, be warned if you want to throw down your $40 too, because it comes with strings attached.
    I'm not seeing evidence yet that people are being moderated because they have run afoul of how other players think it should be played.

    OP got nailed for offensive ( as defined by the moderators) global chat, then compounded their error by arguing with a mod, then discussing moderation in global chat, clearly against the TOS.

    In another example players were pulling adds to a group fighting a boss, which the mods interpreted as griefing (again, violating the TOS, which my guess is it probably was, especially since the "how can they tell, show me the proof" defense was used, a common tool by people who often are actually guilty.

    What exactly did they do to you to draw your ire?
    UngoodSovrath

    "True friends stab you in the front." | Oscar Wilde 

    "I need to finish" - Christian Wolff: The Accountant

    Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm

    Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV

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    "This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon






  • BruceYeeBruceYee Member EpicPosts: 2,556
    At first when reading the OP I understood completely cause the mods they get do get a bit full of themselves I have one in my guild. Then someone said 'political topic' and I understood the ban completely cause any serious real world subject can be VERY immersion breaking which is what you can't have in a game especially with a low amount of players like PG. Not saying gamers are sensitive creatures but there is a lot more going on now than decades ago and games are supposed to be neutral territory/common ground.

    I do think the ban was a bit harsh if I was the mod I would've probably asked the OP to stop talking about whatever the subject was and explain the whole immersion thing. If he came back and started discussing it all over again then maybe the 30 day ban would be justified.

    People/gamers have to remember that games are the developer's domain.. real world laws and rules don't exist in their world.
    [Deleted User]Kyleran
  • UngoodUngood Member LegendaryPosts: 7,534
    Torval said:
    My big issues is that players shouldn't be mods and paid staff mods shouldn't be playing the game as players. They should be above and removed that sort of interaction. I'm not going to play that game. It ruins an MMO for me.
    Gonna have to disagree with you in part on this one.

    I agree that players should not be mods, the reality is, it all too often goes to their heads and causes some very serious ego problems. However, I really think Developers should play their MMO, as that often times helps them get a feel for what really goes on in their game, to get a vibe for what players are saying and what they really want, and allows them to feel the game, that they will not get in some controlled isolated situation.

    In fact, one thing that GW2 did, that helped slow down and even stop hackers for a while, was have CS play WvW as players in the game, they even had their Anet Badge up next to their name, and they would target in game people that they could see hacking while playing, and ban them on the spot. It was like having the police patrol the battle ground, people would quit when they heard that Anet Staff was on the field, and that kind of fear is a good tonic to a game world that has those kinds of issues. 

    Now, to be fair, in the Reviews of PG, the Mods and even Dev's being active in the game, talking with players, getting insight, and discussing the game, is in fact mentioned as a positive note about the game. That the Dev team is not sitting aloft, but down there, with the player base, being involved with them in the game, playing and chatting WITH them.

    Now, with that said, I have no idea how much the Moderator/Admin was involved in the discussion, I mean they may not have been involved at all, and  it may have been very civil/chill discussion, till the OP piped in with their "Do you want 100 Million people to die" line, at which point, the mod could have sent them a tell that making a hostile comment towards other players like that was not allowed, and the OP took it upon themselves to escalate the situation into making a personal attack against the mod directly, at which point, they deserved their ban.
    Gdemami
    Egotism is the anesthetic that dullens the pain of stupidity, this is why when I try to beat my head against the stupidity of other people, I only hurt myself.

  • lahnmirlahnmir Member LegendaryPosts: 5,050
    We all want gaming companies to stop being these huge faceless cooperations and become more human and personal. Unfortunately we forget that the more human and personal a company is, the more chance there is that their beliefs and ideas clash with yours and they have the power to remove you from their platform or at least silence you.

    /Cheers,
    Lahnmir
    [Deleted User]UngoodKyleran[Deleted User]Sovrath
    'the only way he could nail it any better is if he used a cross.'

    Kyleran on yours sincerely 


    'But there are many. You can play them entirely solo, and even offline. Also, you are wrong by default.'

    Ikcin in response to yours sincerely debating whether or not single-player offline MMOs exist...



    'This does not apply just to ED but SC or any other game. What they will get is Rebirth/X4, likely prettier but equally underwhelming and pointless. 

    It is incredibly difficult to design some meaningfull leg content that would fit a space ship game - simply because it is not a leg game.

    It is just huge resource waste....'

    Gdemami absolutely not being an armchair developer

  • BrainyBrainy Member EpicPosts: 2,164
    Ungood said:
    Could have also been a case where the moderator had been dealing with a lot of other people being problematic about Politics and Covid-19, and just was done with the whole thing, and when the OP directly attacked them, that was the proverbial straw that broke the camels back as it where. 

    Yeah there is no real appeal process, is a huge problem.  You can basically lose 1000's of hours of gameplay because a mod has a bad day?  Nobody else is going to review this?

    GdemamiUngood
  • 1965mmorpgplayer1965mmorpgplayer Member UncommonPosts: 13
    edited February 2021
    Kyleran said:
    Okeefe said:
    After nearly 8000hrs of play I answered a player question, in global chat, and was banned for a month.  After the month, I came back in and others asked me about the ban and I got banned for another month, for chatting about the ban. 

    A guild member, who had never spoken in global before, asked what was going on and got banned for 6 months. 

    After this guild member was banned, my ban was extended to 6 months.

    If you go to the PG forum to ask why, you get a 1yr ban.

    If you send email to the customer service department, they ignore the email. 

    If you go to Steam, PG thread and ask , you get permanently banned from that forum.

    The game is fine, but theree is absolutely no customer service, no recourse, no appeal.   The staff are very cliquey and everyone that gets promoted to guide or Mod are all buddies and if they take a dislike to you, forget it.  


    I'm sorry to hear mate. That's why I stopped playing this game a while ago. The game is ok but you pay 40 bucks and and if the mods feel like it they can ban you and there's nothing you can do about. They also heavily censor negative reviews where ever they can. I would not support such a company if it was the last game there is. I have talked to a few folks already who got banned temporarily or permanently for the silliest of reasons and they also confirmed that every negative thing they say got removed on steam forums, PG forums, reddit, etc. Check Steam charts player numbers (https://steamcharts.com/app/342940) and you see how their player numbers keep dropping. Now it might be game play issues but I think it is because of the absence of any professional service and because of a complete disrespect for paying customers. Their attitude would only be fair game if this was a completely free game but it isn't.
    Welcome to the forums!

    First, their house, their rules, usually one has to cross the line in some fashion to get moderated in a game, and they get to decide what is acceptable or not.

    Second, while you did pay your $40, realize that's pretty small change these days to spend, especially on a MMORPG, so your not carrying much weight from their perspective.

    Finally, the great new is, it's not the last game on Earth, probably at least 10K or so you still haven't tried, so all good, right?


    Thank you,
    You are right, their house their rules but nothing else you say helps in any way make a case for them.

    With your reasoning they could take your money and block you from accessing the game right away and you could still argue it's their house their rules. Also, if a company sees it necessary to censor reviews where ever they can it casts a huge shadow over their ethics and business practices.


    As a customer it's my money and my opinion and if I find them to be highly unprofessional to the extend that I regret having ever spend any money or time on it I'm free to say so, right?


    Are you the one to decide what I can expect from paying $40? For $40 you get AAA games with excellent customer service. Aside from that, I was never expecting a triple A game from them but an objective, fair customer service which they clearly don't have.
    And aside from that, it is as if you say I can't complain about staff in a restaurant giving me terrible service because I only spend $40 and it's not very much in their scheme of things.

    To your last point, let me see: They take my and other people's money and act as if I play at their grace and block and ban people as they wish. No it's not ok. Of course I play other great games but that does not make the attitude and behavior and business practices of these guys ok in any way. 


    BrainyGdemami
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