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USing the threat of closing accounts as blackmail to gag unhappy customers.
Last week my ip was stolen by a man who is in an enemy alliance (to me) in the online game, Evony. Evony is a wealthy company that has hundreds of servers and many paying to play members. A package on evony costs $30.00 for the typical sized package though they have larger packages exceeding $1,000. I myself am a paying player, I used to buy more packages than I have in the past few months. Evony has always been known for their stingy ways and poor customer service but recently has outdone themselves to me. Before i get started on the details let me say this, I have found no working phone number or means to communicate with anyone in charge at Evony other than one man (Thantium aka Phil) who lets people dip their hands in the cookie jar and does not treat his customers fairly.
This same man who stole my IP is also a player who monopolizes the server, running thousands (yeah i just said THOUSANDS) of accounts to feed his main army and fill the state in to stalk other player. This man is responsible for an attack made on my internet connection, shutting down my net so that a person in his alliance could attack me. This man has been to federal prison for hacking hundreds of military and government webpages while working with a group named "world of hell", a group of hackers who pride themselves in being able to hack even the most secure sites. According to the federal probation and parole board, this man is currently no longer being supervised by the federal government. Now aside from feeling very violated over someone tampering with my internet connection I am outraged at the way evony customer support has been treating me. They have ignored my complaints and closed their eyes to the evidence I have submitted to them. I was in a voice call when it happened and I saved screen shots of the skype conversation. Later that day i got passed a screen shot of a conversation in this mans alliance where he not only admits to doing it but brags about it as well. I reported this in detail to evony and they have refused to do anything even though this player clearly has broken not only their rules and tos but also the law. I should mention that 98% of the people on my server run bots because evony has allowed people such as this man, and a few others like him to utilize every possible cheat, hack and exploit, leaving the rest of us are forced to run bots just to try to stay alive from this massive rule breaking player. Anyway after a few mails back and forth with evony, and submitting ALOT of legit, untampered with Screen Shots, I received this mail today:
"Phil · Dec 12 2012, 01:18 PM
Greetings,
There are a few things going on here. First any data you send us from 3rd party sources can be doctored and we cannot take action on it. 2nd as we already stated to you if you use Bots other players can have your login data.
Which brings us to our 3rd point,are you serious? Your using a bot, your alliance is using bots, your already sharing your accout info with your alliance. How many more rules are you going to break.
In case you are not the brightest tool in the shed, we will tell you one more time, contact your local police department if you feel any laws have been broken. We cannot take action on skype, or on conversations recorded using cheat software for our game.
This account is also now on final warning status, if anyone but you accesses the account your account will be closed, if you break any rules your account will be closed.
CSR Thantium"
I am too afraid to respond as I dont want to see my account closed after the time and money I have put into it. But wow. I find it sickening that this company not only ignores crime going on through their server but enables it by allowing this player to continue his unfair rampage in a game that other pay for and would like to enjoy too.
Comments
Wow!
Me thinks a dose or 2 of sunshine would work wonders for you... and your wallet!
PigEye McNasty
DFOUW NA
"Small minds talk about people, average minds talk about events, great minds talk about ideas."
I would be angry if not angrier than you are, OP -- BUT, that doesn't detract from the pure and simple fact that maybe you shouldn't be playing this game anymore.
The company is obviously not as prestigious as others, and it seems the community is non existent aside from cheaters, hackers, and bots... so,
1) Why keep playing if that's the community available?
2) Why keep playing when the company has no regard for such issues and threatens your account after you just requested help?
3) Why keep playing when you're showing them that you support them as a company by being logged in to their servers?
I am all for bringing up issues, voicing concerns, complaints, suggestions, etc. I think it's great when people stand up for something they believe in. But, I also have come to realize that it's only a worthwhile fight if it's a worthwhile game. The companies themselves (in most cases) only really care about profit margins and projections, and the number of players(clients) logged in to their servers. This is for monthly and quarterly reports. So they can bring such data to investors and executives/directors to say "on X days between the hours of Y and Z, there are N many players logged in. A .2% increase/decrease from last quarter. So, we are doing something RIGHT/WRONG" <~~ right there is where our tiny voices come in. Not just from forums or emails, but right here.
If you are one of those numbers, you are showing them how good they are doing. If you are not one of those numbers, you are at least showing them that there is 1 more player that won't play their game, and if they want that number to grow, they need to change something.
Good luck anyways. Sounds like you're in a tight spot if you continue to want to be a part of their service.
Ha! Also, the "threatening" snarky email Phil sent would have had better effect if he differentiated between "your" and "you're" --
I really hate when people don't realize that.
In evony do you launch massive attacks on your enemies with giant blocks of unformatted text?
I was interested in this topic but I have a hard time reading your posts.
http://xivpads.com/?1595680
http://guildwork.com/users/murugan
Evony is great for wasting money and wasting time. That is all i found it good for atleast.
Edit- And to follow along with the OP, They don't care about you or your money. There is always someone to fill your shoes. Their advertising will sucker someone in who will pay the money until they realize it is pointless.
Looking forward to: Camelot Unchained
Playing: None
Played: DAOC, WAR, FFXIV, WOW, Vanguard, GW, GW2, LORTO,
Epic Music: https://www.youtube.com/watch?v=vAigCvelkhQ&list=PLo9FRw1AkDuQLEz7Gvvaz3ideB2NpFtT1
https://archive.org/details/softwarelibrary_msdos?&sort=-downloads&page=1
Kyleran: "Now there's the real trick, learning to accept and enjoy a game for what it offers rather than pass on what might be a great playing experience because it lacks a few features you prefer."
John Henry Newman: "A man would do nothing if he waited until he could do it so well that no one could find fault."
FreddyNoNose: "A good game needs no defense; a bad game has no defense." "Easily digested content is just as easily forgotten."
LacedOpium: "So the question that begs to be asked is, if you are not interested in the game mechanics that define the MMORPG genre, then why are you playing an MMORPG?"
There's always going to be someone bigger n meaner than you so be nice n I'll give you some Skittles,, ??