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Product key already redeemed....

Antigonus60Antigonus60 Member UncommonPosts: 7
in Help Desk
I recently won a Klingon Defense Force Elite Starter Pack but when I try to redeem the key in Arc its says 'The product key you have entered has already been redeemed'
In game, the Klingon Defense Force Elite Starter Pack is showing as an item for sale to my account.
Could you please check that the key is correct?

Answers

  • anthony101990anthony101990 Newbie CommonPosts: 1
    edited April 27
    Product Key Already Redeemed: If you received the message that the product key has already been redeemed, it indicates that someone else has already used that specific key. It’s possible that the key was previously redeemed by another player or account.

    In-Game Availability: You mentioned that the Klingon Defense Force Elite Starter Pack is showing as an item for sale in your account. This suggests that the pack is available for purchase, but it may not be the same key you received as a prize.

    Next Steps:

    To resolve this issue, I recommend the following steps:

    Double-Check the Key: Ensure that you’ve entered the key correctly. Sometimes typos can cause issues.

    Contact Support: Reach out to the game’s support team. They can verify the key and assist you further.

    Redeem Again: If you have another key (perhaps from a different source), try redeeming it to see if it works.

    Support Channels: You can contact the game’s support through their official website or community forums. They’ll be able to investigate and provide guidance.

    Remember that the Klingon Defense Force Elite Starter Pack is specific to Klingon Defense Force characters and includes a Klingon Liberated Borg Bridge Officer and a T6 Kor-class Bird-of-Prey. I hope this gets resolved for you soon!
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