$40 wow

MMHEL · September 2006

i cant belive its $40USD for a small company well i guess it ok sense there is no subscription fee

Andir · September 2006

Do your research first, cause its still been over a month since I asked for a refund and have not even heard from the company. Not one single email saying yes or no.

I will say, unless you like complete confusion, lack of standard MMO controls or interfaces and being under the control of other people...its probably not for you. (your first set of quests have to be done unless you can convince the "lord of the land" to release you from your duties.)

Virtus · September 2006

meet andir, out of 6000 people andir is one of maybe..MAYBE 30 people who are extremely upset.

RBL will not email you and Kanoth said he was looking into it.

In short...Andir is not a reliable sorce case and point

http://www.roma-victor.com/community/bb/viewtopic.php?t=14950&highlight=refund

read Kanoths post in this one:

http://www.roma-victor.com/community/bb/viewtopic.php?t=14684&highlight=refund

EVEN FOR REFUNDS YOU WILL NOT GET A RESPONSE

http://www.roma-victor.com/community/bb/viewtopic.php?t=14806&highlight=refund

hercules · September 2006

I doubt there are even 500 people who even bother to log in anymore and doubt they sold all 5,000 of the limited edition keys because I can still buy one now if I wish.

Andir · September 2006

Originally posted by Virtus
meet andir, out of 6000 people andir is one of maybe..MAYBE 30 people who are extremely upset.

RBL will not email you and Kanoth said he was looking into it.

In short...Andir is not a reliable sorce case and point

http://www.roma-victor.com/community/bb/viewtopic.php?t=14950&highlight=refund

??? That was supposed to incriminate me in some way? My name is nowhere near that thread. There was a thread that I had asked about my refund. This was one of two threads. Add that to the, now three, emails that I have sent.

EVEN FOR REFUNDS YOU WILL NOT GET A RESPONSE

I did, in fact, get a response in the form of a personal message on the board after requesting for some information for the third time. I was asked to email one of the guys specifically. We will see how they respond.

http://www.roma-victor.com/community/bb/viewtopic.php?t=15538

Kanoth · September 2006

In the past we've missed a few refunds. The support email is a catch all so most of the time they're burried, the best thing to do is send in another email, and keep sending every other day or so. Try to make that topic stand out as much as possible.

Scaris · September 2006

Originally posted by Kanoth
In the past we've missed a few refunds. The support email is a catch all so most of the time they're burried, the best thing to do is send in another email, and keep sending every other day or so. Try to make that topic stand out as much as possible.

Wouldn't it make a bit more sense for RedBadlam to come up with a procedure that actually works instead? Telling the customer to keep spamming emails until we respond shows a complete lack of concern about satisfying those customers. It shows that since they aren't satisfied they are now bottom of the barrel and wether they get a refund or not is hit and miss at best.

Kanoth · September 2006

Originally posted by Fadeus

Originally posted by Kanoth
In the past we've missed a few refunds. The support email is a catch all so most of the time they're burried, the best thing to do is send in another email, and keep sending every other day or so. Try to make that topic stand out as much as possible.

Wouldn't it make a bit more sense for RedBadlam to come up with a procedure that actually works instead? Telling the customer to keep spamming emails until we respond shows a complete lack of concern about satisfying those customers. It shows that since they aren't satisfied they are now bottom of the barrel and wether they get a refund or not is hit and miss at best.

No, it show's that we're human and can over look things. When you have one guy watching that support email, and doing 150 other jobs too, you can make a mistake or two. Truth be told, 90% of the refund requests are carried out within 24 hours, a few slip though though. It's a precaution.

Scaris · September 2006

Originally posted by Kanoth

Originally posted by Fadeus Originally posted by KanothIn the past we've missed a few refunds. The support email is a catch all so most of the time they're burried, the best thing to do is send in another email, and keep sending every other day or so. Try to make that topic stand out as much as possible.
Wouldn't it make a bit more sense for RedBadlam to come up with a procedure that actually works instead? Telling the customer to keep spamming emails until we respond shows a complete lack of concern about satisfying those customers. It shows that since they aren't satisfied they are now bottom of the barrel and wether they get a refund or not is hit and miss at best.
No, it show's that we're human and can over look things. When you have one guy watching that support email, and doing 150 other jobs too, you can make a mistake or two. Truth be told, 90% of the refund requests are carried out within 24 hours, a few slip though though. It's a precaution.

It happening a few times is human. You telling comsumers they need to spam the support address to get their attention to get a refund is a failing system. I am sorry that isn't even close to debateable.

Now you can either correct the issue by coming up with a better one or continue to show the consumer that isn't happy with your product exactly how unimportant their level of satisfaction is to RB.

It would take about an hour worth of labor to make a new email box called refunds and feed it from a refunds page on your website and put one person in charge of the box. Instead you tell the customers to do RB's job because they are apparently overly human.

grinreaper · September 2006

Fadeus,

I suspect Kanoth is offering that advice in this case because andir always seem to bring it up, yet seems to be unwilling to actually do anything about it. This may also explain Andir's disappointment with the game.

Kanoth · September 2006

It's not a perfect system, but if you understood the steps needed to be taken in order to give a refund, then you might understand. The one guy that is in charge of starting the process is KFR, our MD and president. When he's not staying up all night with is child on his knee and coding, he's going to meetings and doing other presidental stuff. When a refund comes in, KFR has to first revoke their access to the game, he then sends the request for a refund to our payment handler which is a seperate company. When KFR is sick, busy, or out of town, this is where the problem crops up. There's been less of these problems than I can count on 2 hands, there's been many many more refunds because of people either being unsatisfied, or just pressing that "submit" button one too many times (one person up to 12 times).

So, I'm saying, if you dont see your refund within 24 hours, then send another email. It's not a perfect system, but we dont have the money, time, or resources right now to hire someone to sit behind a computer just to answer refund emails. It's been working fine except for a few rare cases. You're more than welcome to check our forums for more than 10 people that have waited more than 3 days for their refund.

You may scold us all you like, but the fact is, this system has been working on average, just fine.

Andir · September 2006

grinreaper,

I did do something about it. I stayed on them and brought it up time
after time just as you stated. Senselessly spamming emails is not
going to help here. I was told in the emails that they never had it
cross the server. My only guess on this is my recent move off the
Comcast ISP which has lost a few other emails of mine, now that I think
of it. I've sent them 3 emails, and now I am finally getting
somewhere. So you can take that and shove it up your "unwilling
actions". My disappointment in the game is with the controls, interface,
self-righteous players, lack of official documentation, and until
recently the "support" I was given which has been rectified. I've
stated it several times. There is no grey area in that. Short of obtaining the source code and completely rewriting the game,
there's not much I could do about the "unwilling to do anything about
it" part of gameplay.

You are one of the reasons I will not be supporting anything remotely close to this in the future. Thanks for showing your true self in these
forums. Without it I might be stuck in a game with a bunch of arrogant
pricks. You have only helped me realize that my decision was right.

grinreaper · September 2006

I am not going to argue with you andir. I may, in fact, be an arrogant prick. I will, however, point out that even after all you whiney flamers have given this game unfair ratings...the community is still rated at 7.9. Sombody must like the folks in this game...and, from my arrogant prick POV, if the game having a steep learning curve keeps all the whiney tools who want everything handed to them on a silver platter out of the game, it is a small price to pay.

Also, I will say...this game has the best group of players in any game, hands down. I am proud to be amongst them, even if only casually.

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