Funcom/Asknet Scammed?!?! - UPDATED:REFUNDED

ranghar

UPDATE- Asknet has issued me a refund, and I shall be in game tonight after picking it up at bestbuy. I VERY much recommend the game to everyone on these boards. I just absolutely do not recommend buying the game from the funcom store. Also, best buy has the game on sale for 39.99 which is ten dollars cheaper than the official store.

 

On the 12th of last month I placed my order with the official funcom store for north america which is actually run by Asknet, INC. As of today I have received the following: no cd key, no retail box, and worst of all, no response from the asknet support staff. The only thing I have to show for the order is the receipt(thank god) and my pre-launch key. I played in pre-launch, but as of the 31st my account has been frozen and access to the official forums restricted. If they would tell me anything that would be great. Shipping was estimated to take "up to 2 to 3 weeks".  That gives them till Thursday  to even make that "up to 3 weeks".

This may be an oversight on their part, so I am willing to give them some more time, but that still doesn't explain the lack of response. My credit card statement reflects the 53 dollar charge(game plus shipping)

It may just be bad luck on my part, but if anyone else has experienced anything like this I recommend filling a complaint with the better business bureau by mid month if there is no resolution www.bbb.org . Simply look for Asknet INC of San Francisco, CA.

If that gets no results perhaps legal action.

As I am restricted from posting on the official forums, maybe someone could link this to their technical support forum for me. Which,not jumping to conclusions, would be a great way to keep people from complaining about issues such as this on the official forum.(restricting access from frozen members I mean)

fyerwall

Might want to call your credit card company and reverse the sale as well.

ranghar

Originally posted by fyerwall


Might want to call your credit card company and reverse the sale as well.

Yea, I very much dread that as well. Such a pain. I had to do that once before a few years back.

Douhk

I'd wait 'till Thursday. If you don't get any sort of response by then or your game I'd cancel.

Scarzar

well try to get your money back and buy it again from somewhere eles or something.

 

this is why i always order from Best Buy but even they can get you mad every once and awile

 

 you just got to laugh at stuff like this man, there were over 4000000 people at lauch you would thing this would happen more offtent than it has

ranghar

Originally posted by Scarzar


well try to get your money back and buy it again from somewhere eles or something.
 
this is why i always order from Best Buy but even they can get you mad every once and awile
 
 you just got to laugh at stuff like this man, there were over 4000000 people at lauch you would thing this would happen more offtent than it has

Yeah, that is what I want to do actually. Just go get it at best buy and be done with it. Thing is, I don't really want to just reverse the charges without talking to them first. Getting them to tell me anything is the hard part at the moment. I am just afraid that if I reverse the charges they will ship the next day and I will look like I am trying to steal a game. I really don't want anyone to get cheated out of anything. Just want my damn game =p

SlothBear

Originally posted by ranghar

Originally posted by fyerwall


Might want to call your credit card company and reverse the sale as well.

Yea, I very much dread that as well. Such a pain. I had to do that once before a few years back.

Really? I had to do it a few months back and it was no trouble at all. Maybe things have gotten better.