Here's a good business lesson for everyone.If you can't deal with all types of customers either Hire someone who can to be a buffer between you and them or don't get into any industry involving retail or service EVER!
The straw man called and said he doesn't want to be brought into this.
I don't say that to be rude, as I know what you're saying, however there's a line.
Acceptable: Quietly voicing a complaint to a manager, or service rep. While understanding they're dealing with multiple customers daily and trying to give them all the same level of service. Voice your concern in a constructive manner, while understanding that rep wants to help you and better your experience.
Unacceptable: Screaming out, ruining everyone's experience, insulting those who speak up trying to help you or give you information. Cursing in a public place without regard of those around you who may disagree with the use of such language, especially in an environment children may be present in.
It boils down to human decency and respect for other people, regardless of whether you yourself may not be having the best experience. Those who care about having dialogue with developers, want those developers to stick around and have a meaningful constructive conversation. They won't do that if it turns into a flame war or worse, posters who act in such a way ruin it for everyone, that's the true problem. Yet some seem to give them a pass on their behavior, simply because they paid some money. Well, so did everyone else.
Whilst I agree that people SHOULD act decently and show respect unless disrespected,this doesn't happen in real life often when talking about people in general and even less on the Internet where anonymity gives people license to act like fools without consequence.
As a business you have to handle all sorts...whether handling means calling the police to remove an violent,disruptive customer or in this case banning a troll.But in all cases employees should be working to resolve any issues politely and as non confrontive as possible as representatives of said business.
If you read my first post in this thread,I do believe people are going way overboard with the seriousness of what this Dev did,but I also believe the Dev should of typed what he said in a better manner.I also believe people here go too far the other way in believing the devs and company should be allowed to do whatever they should will.
Originally posted by Rydeson Being this game is taking so much verbally.. Cryptic should DO the right thing.. OFFER 90% refunds on ALL purchases boxes.. Afterall,, it's not like you can play the game if you don't subscribe and each box has a product number.. IF Cryptic was truly a company that "CARES", they would do this..
ROFL. I have GOT to get a hold of whatever it is you're smoking. You don't get a refund just because you don't like something you buy and trying to guilt trip the company is beyond silly. And in case you wasn't aware, most games don't offer free trials right when the game comes out. It's usually after a period of time passes. But I guess all those other MMOs that have been released without a free trial should offer refunds to everyone who says they didn't like their game. If someone is so cheap that they are afraid of losing $50.00 then they should have either tried the Beta, gotten a buddy key or wait until the free trial comes out..Cryptic is a business not a nanny.
If someone is so cheap that they are afraid of losing $50.00 then they should have either tried the Beta, gotten a buddy key or wait until the free trial comes out..Cryptic is a business not a nanny.
Or they could wait three weeks after launch for it to hit the bargain bin and get a fire sale...
Check out Star Trek Online Collector's Edition and Digital Deluxe Edition also available on atari.com.
Limited time double bonus! Buy Star Trek Online PC-DVD before 9pm PST on Wed Feb 3rd and get $10 off and extra 60 days free!
When are MMO gamers going to wise up and realize if you don't treat Devs with some form of respect, you're not going to get much in return? It's always about the devs being "evil" never about players being childish and obnoxious. The guy didn't want to put up with complaints he can't do anything about. Which is a concept lost on gamers, the guy you're talking to isn't the guy in charge. He's the stooge sent to send you the message laid out by the guy in charge. What other business do you have to deal with this much grief from your customers? Not many I can think of on a level similar to what's required by an MMO developer, if they want to have a public face anyway. Wading through the trenches is a community managers job, if a dev is doing it, it's to strike up a real conversation with their customers, far to often do they learn this is a mistake. Most game forums are about the equivalent of an angry mob waving pitchforks, all because they're to arrogant to realize, their creating the communication problem not developers. Give respect and it comes back on you, ignore your part in this scenario, things end up like explained above. Who is the truly arrogant one in this scenario? The dev sending a message about a delay, or customers bent out of shape because they think they'd do better? This goes for every game/company mind you not just Cryptic.
Because your a dev doesn't mean automatic respect
Respect is earned.
Charging 60 dollars for a game, with so little content, and really no depth. Its anyones own fault for buying this pos.
And if they make false promises, and don't deliver, then its up to the consumer to hold them accountable with their decision to keep playing or not.
sucking the balls of a dev to get them to DO THEIR JOB, isn't the way to go.
ROFL. I have GOT to get a hold of whatever it is you're smoking. You don't get a refund just because you don't like something you buy and trying to guilt trip the company is beyond silly. And in case you wasn't aware, most games don't offer free trials right when the game comes out. It's usually after a period of time passes. But I guess all those other MMOs that have been released without a free trial should offer refunds to everyone who says they didn't like their game. If someone is so cheap that they are afraid of losing $50.00 then they should have either tried the Beta, gotten a buddy key or wait until the free trial comes out..Cryptic is a business not a nanny.
Yes I agree. When will people learn? There hasnt been an MMO released in decent shape since LOTRO in 2007. Yet people continue to throw money at a company on blind faith then bitch about being cheated. What ive been reading on the MO forum on this site would be hilarious if it wasnt so sad. I guess being the first kid on the block to get the game is just too big a thrill to pass up for some.
ROFL. I have GOT to get a hold of whatever it is you're smoking. You don't get a refund just because you don't like something you buy and trying to guilt trip the company is beyond silly. And in case you wasn't aware, most games don't offer free trials right when the game comes out. It's usually after a period of time passes. But I guess all those other MMOs that have been released without a free trial should offer refunds to everyone who says they didn't like their game. If someone is so cheap that they are afraid of losing $50.00 then they should have either tried the Beta, gotten a buddy key or wait until the free trial comes out..Cryptic is a business not a nanny.
Yes I agree. When will people learn? There hasnt been an MMO released in decent shape since LOTRO in 2007. Yet people continue to throw money at a company on blind faith then bitch about being cheated. What ive been reading on the MO forum on this site would be hilarious if it wasnt so sad. I guess being the first kid on the block to get the game is just too big a thrill to pass up for some.
emotions overcome logic in politics
no reason it doesn't apply to mmo purchases.
some people don't think and use reason.
they just follow trends, or their "high" on a game, and don't look out into the future to see the depth in an mmo
ROFL. I have GOT to get a hold of whatever it is you're smoking. You don't get a refund just because you don't like something you buy and trying to guilt trip the company is beyond silly. And in case you wasn't aware, most games don't offer free trials right when the game comes out. It's usually after a period of time passes. But I guess all those other MMOs that have been released without a free trial should offer refunds to everyone who says they didn't like their game. If someone is so cheap that they are afraid of losing $50.00 then they should have either tried the Beta, gotten a buddy key or wait until the free trial comes out..Cryptic is a business not a nanny.
Yes I agree. When will people learn? There hasnt been an MMO released in decent shape since LOTRO in 2007. Yet people continue to throw money at a company on blind faith then bitch about being cheated. What ive been reading on the MO forum on this site would be hilarious if it wasnt so sad. I guess being the first kid on the block to get the game is just too big a thrill to pass up for some.
kind of like the fools who camp out for a few days to be the first to see a movie... only to be dissappointed in it. its like, reaaly? you have absolutely nothing better to do with yourself then camp out for days to see a movie, that will be exactly the same movie the next day, or the next week, or the next month and isnt going to just up and dissappear if you dont get to see it that first night... and then want to complain about it when it sucks? or even when it is good, you get what? some sense of pathetic accomplishment?
Same goes for games, people get all excited about hype, and have to be the first to have it and the first to rush through the game, and then they complain that it either sucks or doesnt have enough to do, when the common sense thing to do would have been give it a week or 2 for others to check it out and see what they say, are there game breaking bugs, lack of content, lag, etc. sure i try to get a few games at launch, but that depends highly on the game, and i dont feel the need to have to rush hrough just to do something like be higher level than everyone else first. Its knd of like... ok yay, you wasted more of your life than anyone. and you think your better at the game? no, you just had more free time, and thanks to that appear "stronger" than your enemies, but as soon as they catch up at level cap, youll probably just get omgwtfroflstompped anyway.
Here's a good business lesson for everyone.If you can't deal with all types of customers either Hire someone who can to be a buffer between you and them or don't get into any industry involving retail or service EVER!
Interesting world view. You must be a college student.
Advice: You may want to have a conversation with an adult who can set you straight on how things work in the real world.
Here's a good business lesson for everyone.If you can't deal with all types of customers either Hire someone who can to be a buffer between you and them or don't get into any industry involving retail or service EVER!
Interesting world view. You must be a college student.
Advice: You may want to have a conversation with an adult who can set you straight on how things work in the real world.
Here's a good business lesson for everyone.If you can't deal with all types of customers either Hire someone who can to be a buffer between you and them or don't get into any industry involving retail or service EVER!
Interesting world view. You must be a college student.
Advice: You may want to have a conversation with an adult who can set you straight on how things work in the real world.
This from someone who resorts to posting childish insults...irony.
In addition to your lack of how things work in the real world, you should also brush up on the definition of the word "irony". There is nothing ironic about what I said.
Here's a good business lesson for everyone.If you can't deal with all types of customers either Hire someone who can to be a buffer between you and them or don't get into any industry involving retail or service EVER!
Interesting world view. You must be a college student.
Advice: You may want to have a conversation with an adult who can set you straight on how things work in the real world.
This from someone who resorts to posting childish insults...irony.
In addition to your lack of how things work in the real world, you should also brush up on the definition of the word "irony". There is nothing ironic about what I said.
The irony was not just contained in what you typed but in what you were accusing me of and the way you did it....and this is completely off topic now so bakc on track.
Whilst my language in what you quoted may of been to strong it was no more strong than some of the language spouting the opposite view.I in a later post which you obviously skipped for whatever reason went to explain in more detail what I meant and it's qualifications.
This will be my last response to you on this matter as you don't seem interested in any real conversation.
Here's a good business lesson for everyone.If you can't deal with all types of customers either Hire someone who can to be a buffer between you and them or don't get into any industry involving retail or service EVER!
Interesting world view. You must be a college student.
Advice: You may want to have a conversation with an adult who can set you straight on how things work in the real world.
This from someone who resorts to posting childish insults...irony.
In addition to your lack of how things work in the real world, you should also brush up on the definition of the word "irony". There is nothing ironic about what I said.
The irony was not just contained in what you typed but in what you were accusing me of and the way you did it....and this is completely off topic now so bakc on track.
Whilst my language in what you quoted may of been to strong it was no more strong than some of the language spouting the opposite view.I in a later post which you obviously skipped for whatever reason went to explain in more detail what I meant and it's qualifications.
This will be my last response to you on this matter as you don't seem interested in any real conversation.
Originally posted by Rydeson Being this game is taking so much verbally.. Cryptic should DO the right thing.. OFFER 90% refunds on ALL purchases boxes.. Afterall,, it's not like you can play the game if you don't subscribe and each box has a product number.. IF Cryptic was truly a company that "CARES", they would do this..
ROFL. I have GOT to get a hold of whatever it is you're smoking. You don't get a refund just because you don't like something you buy and trying to guilt trip the company is beyond silly. And in case you wasn't aware, most games don't offer free trials right when the game comes out. It's usually after a period of time passes. But I guess all those other MMOs that have been released without a free trial should offer refunds to everyone who says they didn't like their game. If someone is so cheap that they are afraid of losing $50.00 then they should have either tried the Beta, gotten a buddy key or wait until the free trial comes out..Cryptic is a business not a nanny.
It's called sarcasm my friend..
1 : a sharp and often satirical or ironic utterance designed to cut or give pain
2 a : a mode of satirical wit depending for its effect on bitter, caustic, and often ironic language that is usually directed against an individual b : the use or language of sarcasm
PS tho.. In 99% of the world, purchase returns are allowed unless otherwise stipulated.. In fact in many areas you are LEGALLY required to give refunds for a period of time unless otherwise posted From the looks of it, the FREE trial isn't far away..
Yeah but you still can't return a opened video game just cause you didn't like it. Try again.
He didn't say "video game".. and I even had my reading glasses on.. Video games are normally excluded from from refund policy because of the ability to copy and hack it's program allowing people to play the game after returning the original product.. This standard policy has gone unchecked for years, probably due to laziness.. In today's era of normal PC games I agree that boxed sales shouldn't be refunded because of hacks.. HOWEVER..
In all logic, how are MMO's affected by hacks to justify them riding on the coat tails of old policy? No Game Sale = No Box code = No subscription account = NO PLAY.. In all theory of logic a hacker can copy and hack all he wants, and return the box sale.. but without that "certified" box number, he no play .. Correct?
But anyways.. that was off topic.. I believe we are talking about the arrogance at cryptic and how that effects game play and customer service
Comments
The straw man called and said he doesn't want to be brought into this.
I don't say that to be rude, as I know what you're saying, however there's a line.
Acceptable: Quietly voicing a complaint to a manager, or service rep. While understanding they're dealing with multiple customers daily and trying to give them all the same level of service. Voice your concern in a constructive manner, while understanding that rep wants to help you and better your experience.
Unacceptable: Screaming out, ruining everyone's experience, insulting those who speak up trying to help you or give you information. Cursing in a public place without regard of those around you who may disagree with the use of such language, especially in an environment children may be present in.
It boils down to human decency and respect for other people, regardless of whether you yourself may not be having the best experience. Those who care about having dialogue with developers, want those developers to stick around and have a meaningful constructive conversation. They won't do that if it turns into a flame war or worse, posters who act in such a way ruin it for everyone, that's the true problem. Yet some seem to give them a pass on their behavior, simply because they paid some money. Well, so did everyone else.
Whilst I agree that people SHOULD act decently and show respect unless disrespected,this doesn't happen in real life often when talking about people in general and even less on the Internet where anonymity gives people license to act like fools without consequence.
As a business you have to handle all sorts...whether handling means calling the police to remove an violent,disruptive customer or in this case banning a troll.But in all cases employees should be working to resolve any issues politely and as non confrontive as possible as representatives of said business.
If you read my first post in this thread,I do believe people are going way overboard with the seriousness of what this Dev did,but I also believe the Dev should of typed what he said in a better manner.I also believe people here go too far the other way in believing the devs and company should be allowed to do whatever they should will.
ROFL. I have GOT to get a hold of whatever it is you're smoking. You don't get a refund just because you don't like something you buy and trying to guilt trip the company is beyond silly. And in case you wasn't aware, most games don't offer free trials right when the game comes out. It's usually after a period of time passes. But I guess all those other MMOs that have been released without a free trial should offer refunds to everyone who says they didn't like their game. If someone is so cheap that they are afraid of losing $50.00 then they should have either tried the Beta, gotten a buddy key or wait until the free trial comes out..Cryptic is a business not a nanny.
Currently Playing: World of Warcraft
Crypic is not one being arrogant here. Just becuase a person doesn't like the game doesn't make it a horrible game that no one likes.
Sadly the hate8 contiunes on MMORPG.com
If you dont like a game - dont play it and DONT PAY THEM !
Simple as it is.
Or they could wait three weeks after launch for it to hit the bargain bin and get a fire sale...
Check out Star Trek Online Collector's Edition and Digital Deluxe Edition also available on atari.com.
Limited time double bonus! Buy Star Trek Online PC-DVD before 9pm PST on Wed Feb 3rd and get $10 off and extra 60 days free!
- Atari site
LOL, 3 weeks in to live and they are already giving it away, this is telling.
--------------------------------
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Intel Core i7 Quad, Intel X58 SLi, 6G Corsair XMS DDR3, Intel X-25 SSD, 3 WD Velociraptor SATA SuperTrak SAS EX8650 Array, OCZ 1250W PS, GTX 295, xFi, 32" 1080p LCD
Yea. When in life will we realize that the customer is never right. Ohhh...wait a minute.
Because your a dev doesn't mean automatic respect
Respect is earned.
Charging 60 dollars for a game, with so little content, and really no depth. Its anyones own fault for buying this pos.
And if they make false promises, and don't deliver, then its up to the consumer to hold them accountable with their decision to keep playing or not.
sucking the balls of a dev to get them to DO THEIR JOB, isn't the way to go.
ROFL. I have GOT to get a hold of whatever it is you're smoking. You don't get a refund just because you don't like something you buy and trying to guilt trip the company is beyond silly. And in case you wasn't aware, most games don't offer free trials right when the game comes out. It's usually after a period of time passes. But I guess all those other MMOs that have been released without a free trial should offer refunds to everyone who says they didn't like their game. If someone is so cheap that they are afraid of losing $50.00 then they should have either tried the Beta, gotten a buddy key or wait until the free trial comes out..Cryptic is a business not a nanny.
Yes I agree. When will people learn? There hasnt been an MMO released in decent shape since LOTRO in 2007. Yet people continue to throw money at a company on blind faith then bitch about being cheated. What ive been reading on the MO forum on this site would be hilarious if it wasnt so sad. I guess being the first kid on the block to get the game is just too big a thrill to pass up for some.
ROFL. I have GOT to get a hold of whatever it is you're smoking. You don't get a refund just because you don't like something you buy and trying to guilt trip the company is beyond silly. And in case you wasn't aware, most games don't offer free trials right when the game comes out. It's usually after a period of time passes. But I guess all those other MMOs that have been released without a free trial should offer refunds to everyone who says they didn't like their game. If someone is so cheap that they are afraid of losing $50.00 then they should have either tried the Beta, gotten a buddy key or wait until the free trial comes out..Cryptic is a business not a nanny.
Yes I agree. When will people learn? There hasnt been an MMO released in decent shape since LOTRO in 2007. Yet people continue to throw money at a company on blind faith then bitch about being cheated. What ive been reading on the MO forum on this site would be hilarious if it wasnt so sad. I guess being the first kid on the block to get the game is just too big a thrill to pass up for some.
emotions overcome logic in politics
no reason it doesn't apply to mmo purchases.
some people don't think and use reason.
they just follow trends, or their "high" on a game, and don't look out into the future to see the depth in an mmo
ROFL. I have GOT to get a hold of whatever it is you're smoking. You don't get a refund just because you don't like something you buy and trying to guilt trip the company is beyond silly. And in case you wasn't aware, most games don't offer free trials right when the game comes out. It's usually after a period of time passes. But I guess all those other MMOs that have been released without a free trial should offer refunds to everyone who says they didn't like their game. If someone is so cheap that they are afraid of losing $50.00 then they should have either tried the Beta, gotten a buddy key or wait until the free trial comes out..Cryptic is a business not a nanny.
Yes I agree. When will people learn? There hasnt been an MMO released in decent shape since LOTRO in 2007. Yet people continue to throw money at a company on blind faith then bitch about being cheated. What ive been reading on the MO forum on this site would be hilarious if it wasnt so sad. I guess being the first kid on the block to get the game is just too big a thrill to pass up for some.
kind of like the fools who camp out for a few days to be the first to see a movie... only to be dissappointed in it. its like, reaaly? you have absolutely nothing better to do with yourself then camp out for days to see a movie, that will be exactly the same movie the next day, or the next week, or the next month and isnt going to just up and dissappear if you dont get to see it that first night... and then want to complain about it when it sucks? or even when it is good, you get what? some sense of pathetic accomplishment?
Same goes for games, people get all excited about hype, and have to be the first to have it and the first to rush through the game, and then they complain that it either sucks or doesnt have enough to do, when the common sense thing to do would have been give it a week or 2 for others to check it out and see what they say, are there game breaking bugs, lack of content, lag, etc. sure i try to get a few games at launch, but that depends highly on the game, and i dont feel the need to have to rush hrough just to do something like be higher level than everyone else first. Its knd of like... ok yay, you wasted more of your life than anyone. and you think your better at the game? no, you just had more free time, and thanks to that appear "stronger" than your enemies, but as soon as they catch up at level cap, youll probably just get omgwtfroflstompped anyway.
Interesting world view. You must be a college student.
Advice: You may want to have a conversation with an adult who can set you straight on how things work in the real world.
~~ postlarval ~~
Interesting world view. You must be a college student.
Advice: You may want to have a conversation with an adult who can set you straight on how things work in the real world.
Edit: Shame on me for thinking of feeding him.
Interesting world view. You must be a college student.
Advice: You may want to have a conversation with an adult who can set you straight on how things work in the real world.
This from someone who resorts to posting childish insults...irony.
In addition to your lack of how things work in the real world, you should also brush up on the definition of the word "irony". There is nothing ironic about what I said.
More advice: Look it up. http://dictionary.reference.com/browse/irony
~~ postlarval ~~
Interesting world view. You must be a college student.
Advice: You may want to have a conversation with an adult who can set you straight on how things work in the real world.
This from someone who resorts to posting childish insults...irony.
In addition to your lack of how things work in the real world, you should also brush up on the definition of the word "irony". There is nothing ironic about what I said.
More advice: Look it up. http://dictionary.reference.com/browse/irony
The irony was not just contained in what you typed but in what you were accusing me of and the way you did it....and this is completely off topic now so bakc on track.
Whilst my language in what you quoted may of been to strong it was no more strong than some of the language spouting the opposite view.I in a later post which you obviously skipped for whatever reason went to explain in more detail what I meant and it's qualifications.
This will be my last response to you on this matter as you don't seem interested in any real conversation.
Interesting world view. You must be a college student.
Advice: You may want to have a conversation with an adult who can set you straight on how things work in the real world.
This from someone who resorts to posting childish insults...irony.
In addition to your lack of how things work in the real world, you should also brush up on the definition of the word "irony". There is nothing ironic about what I said.
More advice: Look it up. http://dictionary.reference.com/browse/irony
The irony was not just contained in what you typed but in what you were accusing me of and the way you did it....and this is completely off topic now so bakc on track.
Whilst my language in what you quoted may of been to strong it was no more strong than some of the language spouting the opposite view.I in a later post which you obviously skipped for whatever reason went to explain in more detail what I meant and it's qualifications.
This will be my last response to you on this matter as you don't seem interested in any real conversation.
Okee dokee scooter...
~~ postlarval ~~
ROFL. I have GOT to get a hold of whatever it is you're smoking. You don't get a refund just because you don't like something you buy and trying to guilt trip the company is beyond silly. And in case you wasn't aware, most games don't offer free trials right when the game comes out. It's usually after a period of time passes. But I guess all those other MMOs that have been released without a free trial should offer refunds to everyone who says they didn't like their game. If someone is so cheap that they are afraid of losing $50.00 then they should have either tried the Beta, gotten a buddy key or wait until the free trial comes out..Cryptic is a business not a nanny.
It's called sarcasm my friend..
1 : a sharp and often satirical or ironic utterance designed to cut or give pain
2 a : a mode of satirical wit depending for its effect on bitter, caustic, and often ironic language that is usually directed against an individual b : the use or language of sarcasm
PS tho.. In 99% of the world, purchase returns are allowed unless otherwise stipulated.. In fact in many areas you are LEGALLY required to give refunds for a period of time unless otherwise posted
From the looks of it, the FREE trial isn't far away..
ROFLMAO
Yeah but you still can't return a opened video game just cause you didn't like it. Try again.
He didn't say "video game".. and I even had my reading glasses on.. Video games are normally excluded from from refund policy because of the ability to copy and hack it's program allowing people to play the game after returning the original product.. This standard policy has gone unchecked for years, probably due to laziness.. In today's era of normal PC games I agree that boxed sales shouldn't be refunded because of hacks.. HOWEVER..
In all logic, how are MMO's affected by hacks to justify them riding on the coat tails of old policy? No Game Sale = No Box code = No subscription account = NO PLAY..
In all theory of logic a hacker can copy and hack all he wants, and return the box sale.. but without that "certified" box number, he no play 
.. Correct?
But anyways.. that was off topic.. I believe we are talking about the arrogance at cryptic and how that effects game play and customer service
I wish I could tell you, but I'm one of those people who doesn't "get it".
[Edit:] And I am absolutely livid at the way Cryptic is treating their customers.
RELAX!@!! BREATHE!!!