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StJudas (Community Administrator) rages against customer...... Update: He has quit the admin positi
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And here is the flaw of all your flames. That guy is not a professional. He does not get paid and is a member of the community as anybody else. He is (mostly) a technical administrator and does it for free, as all the other Mods on the MO-Forums.
Only the ones with golden(beige, yellowish) names are employees of SV. So while his tone might have been rude, it certainly was not unprofessional, because there is no profession involved. It might still be wrong, but I am sure, they will work that out among the staff.
Besides, the OP is a troll (at least in the MOFOs).
Hate to tell you, but whether paid or not, he and all those other "mods" represent Starvault to the public. What they do or say reflects on Starvault just as much as what any of their "devs" say or do.
Interesting thread. It has been very educational and really helped seperate the children from the adults on this board.
From now on I will be much more able to understand the remarks of many of the posters since I now know their level of world experience, business experience, work experience, and I would venture to say age.
Keep backing St Judas and his ilk all the way until they pull the plug. My popcorn is ready, time to sit back and continue watching.
BTW St Judas was dead wrong and the proof of what the OP posted has been made very painfully aware to anyone with half an ounce of sense playing the alpha test of a UE mod that they are calling an MMORPG beta.
Hope your not talking about me! Many people called me a kid so far from the threads I have made
Hope your not talking about me! Many people called me a kid so far from the threads I have made
Well... I have coats older than you.
I win!!! LOL@U
This, probably also would have banned him if it was me.
Hope your not talking about me! Many people called me a kid so far from the threads I have made
No, what he's doing is attempting to back his lack of an actual arguement by aluring to the fact that he is the only mature one and that all should be measured by their standard. They live in a perfect world and so should everybody else. Then he edges in there with the time honoured traditional 'immature' insult (never fails, genius). Then right at the end they repeat what has been said already probably through lack of imagination, ability, take your pick really.
There's no getting away from it, truely inspired post. Don't know about everyone else, but I'm sold. THREAD
-----
The person who is certain, and who claims divine warrant for his certainty, belongs now to the infancy of our species.
I personally like to use my brain, make my own judgement and not let my perception be deterred by an emotional outbreak employee, or so-called-representative (which also can be understood, if you are not completely ignorant or biased).
But that's just me...
You were called out from admin and you ran to mmorpg to cry...lmao
If it's not broken, you are not innovating.
Hope your not talking about me! Many people called me a kid so far from the threads I have made
No, what he's doing is attempting to back his lack of an actual arguement by aluring to the fact that he is the only mature one and that all should be measured by their standard. They live in a perfect world and so should everybody else. Then he edges in there with the time honoured traditional 'immature' insult (never fails, genius). Then right at the end they repeat what has been said already probably through lack of imagination, ability, take your pick really.
There's no getting away from it, truely inspired post. Don't know about everyone else, but I'm sold. THREAD
I don't have any argument to make, I am just stating fact and you just made my point.
I appreciate it very much, now come back with some witty reply and prove me more correct.
MO is an unprofessional disaster....LMAO
MO Mods are running off community members and giving the terrible reputation of SV even more fail points....LMAO
People spent money for this.... Not so funny now.
SV is dishonest and on the "attack" now because soon everyone will without doubt see they were scammed. Players and Investors.....LMAO
I personally like to use my brain, make my own judgement and not let my perception be deterred by an emotional outbreak employee, or so-called-representative (which also can be understood, if you are not completely ignorant or biased).
But that's just me...
Right but this is certainly not the first time a representative from SV has behaved in this fashion. To be frank the last few times I've clicked on a MO thread to check out how things are going, this Customer Service issue keeps popping up.
"Mr. Rothstein, your people never will understand... the way it works out here. You're all just our guests. But you act like you're at home. Let me tell you something, partner. You ain't home. But that's where we're gonna send you if it harelips the governor." - Pat Webb
They do not have customer service.
Yea, because I can't imagine what the world will be like with a really good run of bad customer service... end of days stuff...
talk about /facepalm
Personally, i'd hate to imagine what it would be like if everyone was allowed to act like a jerk, and then get kissed up to, saying how right they were because they are the customer...
As someone said earlier in this thread, you don't like the product, you're more than welcome to complain... But in my opinion, if you act like an arse, don't cry when you get treated like one. Simply put, you don't want to be treated like a jerk, don't act like one, I like that policy a whole lot better.
Perhaps thats why I'm not in customer service..
Whoa, StJudas could have dealt that so much better. Now he just comes up like an egoistic *sshole. I think Downfall was thinking the same questions many more have in their mind.
Acting all macho "this is my game, gtfo!" isn't going to work very long. No one cares how long journey the game makes from alpha, to beta, to final release. It's all about the final release state and downfall was just thinking whether the game will ever get there in working condition. And I can kinda relate with that, MO is currently in a terrible condition.
Don't get me wrong , the game has a lot of potential, I really do hope it will succeed. On paper the idea looks absolutely great! There's just huge amounts of stuff they need to work on and fix to get it at least in playable state. And in my experience most MMOs aren't that unfinished even in Alpha state. But then again, I'm not sure if there are rules when a developer can call his game a legit alpha or beta.
I don't think the OP's questions were rude, but I also don't think the Moderator crossed any borders of politeness in his response.
It was a tough - and very legit- question that got some tough answers. Nothing to see here.
He was urging to start a fight with the OP when he said "Fell asleep at the keyboard, OP?"
well, perhaps, still he wasn't impolite anywhere.
You could blame him of not being impartial as a moderator, but he is probably a fan of the game so...
Whats wrong with that. By all means I'm within my rights to tell the guy the food was shit, but he's within his rights to tell me piss off out of his restaurant and not come back. I will then tell everyone I know not to go there, but I will tell them not to go because the food is shit, not because the naughty man was rude to me. Because at that point I just sound like a whiney bitch who has an alteria motive to my excessive whiney bitchedness.
That's a poor example.
For those defending the OP as having asked "legitimate" or "tough" questions, you're right, to an extent. The problem isn't so much the questions, but where and how they were asked. A more appropriate example would be:
Imagine if a customer in a restaurant stood up and started asking all the other customers if they thought the restaurant was run by a bunch of no-talent amateurs who really have no idea what they're doing, can't cook and are just trying to live the dream of owning a successful restaurant and making some money. The question wasn't asked directly of any restaurant staff, but was definitely loud enough that it could be heard by the staff (basically speaking about somebody in front of them) and everybody else in the restaurant. That would be disruptive of the customer and is a completely inappropriate venue for such questions. The questions, inflammatory though they be, would bet better asked in private between the customer and restaurant staff or offsite, in another forum, perhaps.
That being said, let's continue the analogy above - itt would be a good idea for the Maître_d' to hustle that customer off the premises as soon as possible, so as to not disrupt business any further and risk poor publicity and word-of-mouth advertising. Instead of doing that, however, the Maître_d' breaks down, starts berating the customer in front of everybody and basically acts like a child. There may be some customers that feel the disrupter "got what he deserved", but most will be appalled by the lack of professionalism displayed by the Maître_d', which ultimately reflects poorly on the restaurant and reinforces the disrupter's original points - these are a bunch of no-talent amateurs...
So, as I said before:
Had the OP posted on mmorpg.com, that would have been one thing. Posting what he did on the MO boards was inflammatory, however, due to the venue. That being said, StJudas was out of line. Period. If he worked for me, I'd fire him. Why? For being excessively unprofessional and potentially damaging our reputation and credibility.
~Ripper
Should be a warning to all. You're playing a half-assed game created by people who wouldn't understand customer relations if it bit them in the ass.
"St"Judas was pretty much out of line - It doesn't matter how rude the customer is when talking to you there is a sort of policy when dealing with customers / potential customers that they don't abide by apparently, the rules don't apply to them. No one likes a rude customer when you're on the receiving end but that doesn't entitle you to belittle them back when you're trying to push out an "Alpha Open Beta" to retail.
well, perhaps, still he wasn't impolite anywhere.
You could blame him of not being impartial as a moderator, but he is probably a fan of the game so...
He was impolite when he told the OP he was dodging a question and wanted the OP to cite his experience.
When was the last time you saw a press release where the guy addressing the press asked the journalist who asked a tough question to give some credentials to be allowed to ask?
Sure, he has the right to say what he wants to the community memeber. Sure you can come up with an excuse to justify StJudas' words. However, look at 2 things:
1: As a Community Manager, did StJudas handle the situation to best resolve the issue while maintaining a professional and positive light on Mortal Online and/or StarVault?
2: With what StJudas said, did it do anything to help or improve the public view of Mortal Online and/or StarVault?
I would say no to both of those. And that is why he was wrong.
Update - StJudas has resigned as head admin.
Now that is sad...
Well, lets see who replaces him.
I never heard of mortal online until I saw the post and wanted to read up on it.
First let me say this, from a bussiness perspective you never attack the customer. You may get into an argument, but you never ever continue to attack them. We just had some training classes at work in how to handle angry customers in your customer service position. The one thing they tell you to is listen and try to calm them down.
The kind of actions I saw would have gotten you terminated for harrasment, and putting the company in a bad light. Just ask anybody who is at a call center, or help desk. Or anybody who does customer service.
All I saw was a person who let his anger get out of control, and then decided to become vengefull, you cant do that and work for a company, even if it your not being paid.
I would recomend him taking some of the workplace violence, harrastment, and communication classes that my company has mandated before he takes another job so he can see where he went wrong.
you really don't have a pot to piss in do you
you haven't tried to play but i would suggest you attempt to download and install (it ain't easy) the OB and come back to edit your little post here
you would find that the assumptions are actually conclusions
as far as disrespect is concerned you would find that the game looks, feels and behaves as if it is being run and programmed by 2 dudes in their moms basement - so no disrespect but truth
and the rumours also turn out to be truth if you had spent any time on the forums at all and had read posts by the mods and the devs (back when they use to post and didn't hide on IRC)
this st judas guy shouldn't have just been let go he should have been kicked in the ass on the way out
He was doing a shit job anyhow- Its really not sad... Whats sad is that people pre paid for this shit game. Whats sad is that investors were duped.
Hopefully they hire someone who can do something more than move/delete/close threads. Someone who maybe answers questions and keeps the community updated.
I think this is a good thing. That dude shouldnt be managing a Mcdonalds more less an MMO.